Telle caller

Skills and competencies:

Required:

·        Strong analytical skills in conducting sophisticated statistical analysis using bureau/vendor data, customer performance

Data and macro-economic data to solve business problems.

·        Working experience in languages PySpark & Scala to develop code to validate and implement models and codes in

Credit Risk/Banking

·        Experience with distributed systems such as Hadoop/MapReduce, Spark, streaming data processing, cloud architecture.

• Familiarity with machine learning frameworks and libraries (like scikit-learn, SparkML, tensorflow, pytorch etc.
• Experience in systems integration, web services, batch processing
• Experience in migrating codes to PySpark/Scala is big Plus
• The ability to act as liaison conveying information needs of the business to IT and data constraints to the business

applies equal conveyance regarding business strategy and IT strategy, business processes and work flow

·        Flexibility in approach and thought process

·        Attitude to learn and comprehend the periodical changes in the regulatory requirement as per FED

JOB DESCRIPTION / ROLES & RESPONSIBILITY

Job Title
Customer Experience Champion

Location
Chennai, Mumbai, New Delhi, Kolkata, Hyderabad, Bangalore

Salary
INR 4,00,000 – 5,00,000 per annum

Position Summary

As a Customer Experience Champion, you will work as part of SunEdison’s Customer Experience team. This role requires a results-focused individual who can liaise with our Customer Experience, Sales and Operations teams. Further, supporting the Sales teams, to deliver high-quality service to SunEdison’s clients. This position is created for calling active and budding clients to encourage understanding of our product. Addressing clients' uncertainties, grievances, and suggestions on time. Noting important details of each conversation. Must be comfortable in presenting products or services over the phone as well as dealing with doubts. If you have a passion for delivering measurable results and client success, we want to hear from you.

The Objectives of this role include

• Directly leads all aspects of a team of a max of 10 Individual Contributors including the sales team, operations team and customer experience specialists.
• Partner closely with Sales and Operations Team in their respective region
• Ensure timely submission and follow-up on all call information submitted across businesses
• Arrange Client meetings with the Sales Team
• The goal is to help the company grow by bringing in customers and developing business
• Correspondence to clients like clarifications, queries, and other details about our business
• Convincing customers to close the lead and grow the business
• Follow up with the client, may include site visit as well
• Relationship management
• Drive to engage clients on new products and features
• Understanding customer journey thoroughly
• Coordinating customer requests with internal stakeholders (ops team, survey team)
• Coordinating customer’s requests with external stakeholders (Distribution Companies, etc)

Position Responsibility

• Contact potential or existing customers to inform them about a product or service using scripts
• Answer questions about products or the company and ask questions to understand customer requirements to close sales
• Handle grievances to preserve the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information
• Directly communicating between the Client and SunEdison’s team and performance management
• Manage and coordinate inter-team-members relationships
• Team level Key Performance Indicators
• Bridge the gap between client, sales team and operations team for Solar Panels
• Noting down customer requests exhaustively
• Ultimate focus on delighting the customer
• Pulling in the relevant subject matter expert in their conversation with the customer as and when required.
• Ensuring all teams deliver to customers in their respective TAT

Position Experience

• Minimum 1-3 years of relevant experience, preferably worked in a BPO Industry, Energy Sector, B2C relationship management, customer service (servicing internal or external customers), consumer-facing sales organization handling inbound & outbound calls, CRM systems.

Position Academic Qualification

• Graduation in any discipline.

Desired Technical Skills

• MS Excel tools and Basic CRM Tools
  
  

Desired Soft Skills

• Should have attention to detail
• Communication Skills (Verbal and Written)
• Interpersonal Skills
• Analytical & Problem-Solving Skills
  
  

Language Proficiency

• English- Must Have
• Hindi/Bengali/Telugu/Assamese/Gujarati/Kannada/Marathi – Good to have

Location:  Goregaon east, Mumbai

Requirement:
              We are looking for a skilled Developer with 2+ years of experience in mobile application development for iOS.

Primary Responsibilities:

• Work closely with the core team to come up with new features and implementing them
• Work on new products and services and provide support to existing applications
• Integrate REST services into mobile applications and familiar with App localization technique

The ideal candidate must possess the following skills:

Functional: Swift, Objective-C, Xcode, Networking, Data Structures, GIT & JIRA, GCD, Core Data, OOPS, Design Patterns

Mandatory: Passionate about sports, Problem-solving, Team player, Target & Result oriented

Additionally, the candidate must demonstrate good communication skills and a solid understanding of cricket and football (among other sports).

• A Golang developer role is to build optimized, scalable, and modular software using required technologies. You are tasked with developing and coding back-end components and connecting applications to other web services.

• Research and test new technologies
• Collaborating with others to build and develop a quality
• Monitoring and Oversee company’s data
• Managing users and user roles
• Detecting, announcing, and correcting errors
• Proposing alternative solutions

• To cooperate with other stakeholder to design, develop, test, release and improve services
• Maintain development standards, practices & principles
• Build scalable and maintainable software
• Analytical approach on what and how

• At least 4 years of experience with Golang.
• Have expertise in implementing micro services (using tools and technologies for messaging, RPC, containerization, etc.)
• Experience working with SQL/NoSQL databases, ability to write complex queries and optimize them
• Understanding of containerization technologies (Docker, RKT, Kubernetes, etc.)
• Basic experience with CI/CD systems (Jenkins, TeamCity, GoCD, Concourse, etc.)
• Basic experience working with AWS/Google Cloud

• Strong analytical and logical skills, ability to work as an individual contributor
• Candidate must have in-depth knowledge of React JS, Node JS, MongoDB, JavaScript (ES6 and Type Script)
• Proficient with HTML, CSS - Master of jQuery and CSS3, less, Sass, Familiar with
• Proficient understanding of code versioning tools, build process such as And CI CD Process
• Familiar with Jira, Confluence and Agile development
• Knowledge of MVC's will add advantage
• Analytical & Problem solving skills
• Ability to work collectively towards team goals
• Responsible & Self starter who takes initiative
• Professionalism and team handling skills
• Good communication skills in verbal and written
• Understands the software development life-cycle process and a good team player
  
  Responsibilities and Duties

As a Full stack developer, you are expected to deliver end to end assigned task. Primarily you would be working on JavaScript, ReactJS, Redux, Node JS, HTML, CSS and taking care of API integration.