Customer Care Executive : Telecalling

Key Responsibilities:

Procurement Management

• Oversee and manage the procurement of raw materials and packaging materials for cosmetic production.
• Identify, evaluate, and establish strong relationships with new and existing suppliers.
• Negotiate contracts, pricing, and terms to ensure cost-effectiveness without compromising quality.
• Ensure timely delivery of materials to maintain seamless production schedules.
• Conduct market research and attend trade fairs/exhibitions across India to source innovative products and stay updated on industry trends.

Production Coordination

• Collaborate with production teams to ensure availability of materials for efficient manufacturing.
• Develop and implement production schedules, optimizing processes to enhance efficiency and minimize waste.
• Coordinate with supply chain and logistics to ensure smooth material flow and inventory management.

Research and Development Support

• Work with the R&D team to identify and procure suitable raw materials for new product formulations.
• Stay updated on emerging trends in cosmetics and skincare to support innovation and development.

Quality Assurance

• Ensure that procured materials meet regulatory and company quality standards.
• Work closely with the quality control team to address any quality issues and implement corrective actions.

Budgeting and Cost Management

• Perform cost-benefit analyses to optimize spending and secure the best value.
• Conduct forecasting and variance analysis to align procurement with financial goals.
• Review and approve expenses related to procurement, ensuring adherence to budgetary constraints.

Team Collaboration

• Collaborate with cross-functional teams, including production, quality assurance, and supply chain, to meet organizational goals.
• Actively participate in team meetings, contributing insights and recommendations for improvement.

Qualifications & Skills:

• Education: Bachelor’s degree in Pharmacy, Chemistry, Chemical Engineering, Cosmetology, or a related field.
• Experience: Minimum of 2-3 years in procurement in the cosmetics, beauty, or skincare industry.
• Strong knowledge of raw material and packaging material procurement.
• Proficiency in production scheduling, market research, and supplier negotiations.
• Excellent communication and interpersonal skills for effective vendor and team collaboration.
• Detail-oriented, with strong organizational and multitasking abilities.
• Proficiency in data analysis and reporting.
• Familiarity with regulatory requirements and industry standards in cosmetics production is an advantage.

A BIT ABOUT US

Appknox is one of the top Mobile Application Security companies, recognized by Gartner and G2. We are a profitable B2B SaaS startup headquartered in Singapore, with our team working from Bengaluru.

Our primary goal is to help businesses and mobile developers secure their mobile applications while maintaining delivery speed and enabling high-quality security testing.

Appknox has helped secure mobile applications for Fortune 500 companies and major brands across India, South-East Asia, the Middle East, the US, and Europe. We have secured 300+ enterprises globally and continue to expand rapidly across international markets.

We are a 75+ member team of passionate individuals working to make an impact and helping some of the biggest companies globally. We operate in a highly collaborative, fast-paced environment where ownership and execution matter.

If you have what it takes to be part of the team, we’d love to speak with you.

Role Overview

Appknox is expanding its international business across the US and European markets and is looking for a high-performing Sales Development Representative (SDR) based in Bangalore to build and qualify outbound pipeline across these regions.

This role is focused on outbound-led pipeline creation for mid-market and enterprise customers, selling into security, engineering, and technology leadership.

You will work closely with Account Executives to:

• Open new logos
• Penetrate target accounts
• Identify and engage the right stakeholders
• Create qualified sales opportunities
• Convert early conversations into revenue-ready pipeline

This is a high-ownership, hands-on outbound role for someone comfortable with multi-channel prospecting, cold calling, direct engagement with international buyers, and working consistently in US or European time zones.

You may be aligned primarily to either the US or Europe, based on business requirements and your market experience.

Key Responsibilities

Outbound Pipeline Generation

• Own outbound pipeline creation across assigned US or European accounts and territories.
• Prospect into defined ICPs, including:
• CISOs
• Heads of Application Security
• Security Leaders
• Security Architects
• Engineering Leaders
• Technology Decision Makers
• Execute high-quality, multi-channel outbound campaigns using:
• Cold calling
• Personalized email
• LinkedIn
• Account-based prospecting
• Other relevant sales engagement channels
• Identify target accounts, map buying committees, and build relationships with relevant stakeholders.

Qualification & Handover

• Qualify prospects based on:
• Business use case
• Pain points
• Urgency
• Stakeholder alignment
• Buying intent
• Potential fit with Appknox
• Partner closely with Account Executives to ensure clean, context-rich opportunity handovers.
• Help ensure qualified opportunities progress efficiently through the sales cycle.

Market-Specific Outreach

• Tailor messaging based on region, industry, buyer persona, and security maturity.
• Understand differences in buying behaviour across US and European markets.
• For European markets, adapt outreach based on country, regulatory environment, GDPR considerations, and sector-specific compliance requirements.
• Continuously refine messaging based on response rates, conversion data, objections, and prospect feedback.
• Develop an understanding of the competitive landscape and common security challenges within assigned territories.

Marketing & Sales Collaboration

• Work closely with Marketing to follow up on campaigns and improve lead quality.
• Share insights from prospect conversations to improve:
• ICP definition
• Messaging
• Target account selection
• Campaign effectiveness
• Collaborate with Account Executives on account strategy and opportunity creation.

Execution & Reporting

• Maintain strong CRM hygiene with accurate activity, prospect, and pipeline tracking.
• Follow defined sequences and maintain disciplined follow-ups.
• Consistently meet or exceed weekly and monthly targets for:
• Outbound activity
• Meetings booked
• Qualified opportunities
• Pipeline generated
• Conversion rates
• Handle objections effectively and continuously improve prospecting performance.

Requirements

Experience

• 1-3 years of experience in B2B SaaS sales development, outbound sales, or a similar role.
• Prior experience selling or prospecting into international markets is required, particularly the US and/or Europe.
• Experience selling into the US market from India is strongly preferred for US-focused roles.
• Experience selling into European markets from India is strongly preferred for Europe-focused roles.
• Experience in cybersecurity, developer tools, mobile application security, or enterprise SaaS is a strong advantage.

Track Record

• Proven ability to consistently meet or exceed outbound meetings, qualified opportunity, or pipeline targets.
• Demonstrated success working closely with Account Executives in a quota-driven environment.
• Strong understanding of outbound sales motions and pipeline generation.

Prospecting Skills

• Strong cold-calling, email outreach, and social-selling skills.
• Comfortable engaging senior stakeholders, including security, engineering, and technology leaders.
• Ability to research accounts, identify relevant stakeholders, personalize outreach, and build compelling prospecting sequences.

Communication

• Excellent spoken and written English.
• Clear, confident, concise communication suited to international buyers.
• Comfortable communicating with senior technical and business stakeholders.
• For Europe-focused roles, proficiency in additional European languages such as German, French, or Spanish is a strong plus.
• Exposure to European business communication styles and buying behaviour is an advantage.

Market Understanding

• Understanding of B2B SaaS buying cycles and enterprise sales processes.
• Familiarity with security, technology, or engineering buying personas is preferred.
• For Europe: understanding of GDPR, regulatory considerations, and sector-specific compliance requirements is an advantage.
• For the US: familiarity with US enterprise prospecting, communication styles, and buying processes is preferred.

Organization & Ownership

• Strong time-management and prioritization skills.
• Highly disciplined approach to prospecting, follow-ups, sequencing, and CRM management.
• Ability to work independently and take ownership of pipeline generation.
• Comfortable working in a hybrid setup while managing international time zones.

Tools & Technology

• Hands-on experience with CRM systems such as Salesforce, HubSpot, or equivalent.
• Familiarity with:
• LinkedIn Sales Navigator
• Sales engagement/sequencing platforms
• Prospecting and intent-data platforms
• CRM and sales analytics tools

Territory-Specific Expectations

Depending on the assigned territory:

US Market

• Work primarily in US-aligned working hours.
• Prospect into mid-market and enterprise accounts across relevant US industries.
• Comfortable engaging US-based CISOs, Application Security leaders, Engineering leaders, and technology decision-makers.
• Prior experience with US outbound prospecting from India is strongly preferred.

European Market

• Work primarily in European-aligned working hours.
• Prospect across key European markets and industries including BFSI, fintech, telecom, SaaS, and digital platforms.
• Adapt outreach based on country, industry, regulatory environment, and GDPR considerations.
• Additional European language skills such as German, French, or Spanish are a strong plus.

Growth Path

High-performing SDRs will have the opportunity to progress into Senior SDR or Account Executive roles as Appknox continues to scale its US and European businesses.

Interview Process

• Round 0: Profile Evaluation – HR
• Round 1: Interview with Sales Team
• Round 2: Assignment
• Round 3: Interview with Head of Sales
• Round 4: Final HR Round

Compensation

Competitive base salary plus performance-based commission tied to pipeline and revenue generated.

Why Join Us?

Global Impact & Innovation: Be part of a cutting-edge cybersecurity company serving Fortune 500 clients and enterprises globally. Gain exposure to international sales strategies and work with customers across multiple industries and markets.

Learning & Growth: Access continuous development opportunities through on-the-job learning, professional courses, mentorship, and exposure to experienced sales and cybersecurity professionals.

Flexible Culture:Enjoy a flexible schedule and hybrid work model. Appknox trusts employees to take ownership of their work while maintaining a healthy and positive work culture.

Competitive Compensation:A rewarding package comprising base salary, performance-based commissions/bonuses, and equity options.

Benefits & Wellbeing:Comprehensive medical insurance for you and your family, Corporate-NPS participation, and wellness benefits including gym memberships and mental health support.

Collaborative Team: Join a diverse, cross-functional team of cybersecurity experts, marketers, and sales professionals. You’ll work closely with the global sales organization, Account Executives, Marketing, and leadership teams across regions.

Ready to secure the future of mobile apps?

If you’re a driven SDR with a passion for B2B SaaS, cybersecurity, technology, and international sales, we want to hear from you. Join Appknox and help us build the next phase of our global sales journey across the US and Europe.

We are searching for a Laravel developer to build web applications for our company. In this role, you will design and create projects using the Laravel framework and PHP, and assist the team in delivering high-quality web applications, services, and tools for our business. 

• Designing and building web applications using Laravel.
• Troubleshooting issues in the implementation and debugging of builds.
• Working with front-end and back-end developers on projects.
• Testing functionality for users and the backend.
• Ensuring that integrations run smoothly.
• Scaling projects based on client feedback.
• Recording and reporting on work done in Laravel.
• Maintaining web-based applications.

What do we require for this role?

• Able to understand project requirements and handle projects independently.
• Strong learning capability.
• Contribute to all phases of the development.
• Knowledge of PHP/CodeIgniter will be preferred.
• Basic Knowledge of JavaScript and Web Services.
• Sound knowledge of PHP, MySQL, jQuery, etc.

Position Overview:

As the Operations Manager, you will play a crucial role in ensuring that disabled individuals receive the best possible care and support from our team of associates. You will be responsible for managing the day-to-day operations, client relations, associate recruitment, training, and overall quality of services provided.

Key Responsibilities:

Onboarding

·       Create a team of associates who will visit the customers and provide services as mentioned in the introduction note. Will be responsible for onboarding this team.

Quality Assurance:

·       Establish and oversee quality assurance programs to monitor and evaluate the performance of associates.

·       Conduct regular assessments, feedback sessions, and performance reviews to maintain high standards of care.

Scheduling and Coordination:

·       Manage the scheduling and coordination of associates to ensure that clients receive timely and appropriate support.

·       Collaborate closely with the scheduling team to accommodate individual client needs and preferences.

Compliance and Regulations:

·       Stay informed about industry regulations and ensure that all operations adhere to legal and ethical standards.

·       Implement and enforce compliance protocols and guidelines.

Budget Management:

·       Efficiently manage the operations budget, allocating resources for recruitment, training, and ongoing support while maintaining cost-effectiveness.

Emergency Response:

·       Lead the development of emergency response protocols and ensure that associates are well-prepared to handle unforeseen situations while caring for disabled clients.

Continuous Improvement:

·       Seek feedback from clients, associates, and their families to identify areas for enhancement and innovation in the services provided.

·       Drive continuous improvement initiatives to enhance client outcomes.

Client Relations:

·       Build and maintain strong relationships with clients and their families.

·       Ensure that individual client needs and preferences are understood and met by our associates.

Associate Recruitment and Training:

·       Lead the recruitment process for associates, identifying candidates with the skills and empathy required to support disabled clients effectively.

·       Develop and implement comprehensive training programs to equip associates with the knowledge and sensitivity needed to deliver exceptional care.

Qualifications:

·       Bachelor's degree in Healthcare Administration, Business Management, or a related field (Master's degree preferred).

·       Proven experience of 4 -6 years in healthcare management, disability services, or a related field.

·       Strong leadership and team management skills.

·       Excellent communication and interpersonal abilities.

·       Knowledge of industry regulations and compliance standards.

·       Ability to analyze data and make informed decisions.

·       Compassion, empathy, and a genuine commitment to improving the lives of disabled individuals.

Responsibilities:

• Creating a positive onboarding experience for new clients.
• Manage daily activities and tasks for clients by Line Manager
• Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
• Responding to clients' requests as they arise in real time
• Maintaining an accurate record of all necessary documents pertaining to the brand.
• Coordinate with various internal teams to deliver Creative, Data Analytics, Tech and Operational Services
• Develop a relationship with clients and manage their expectations (Kudos if you can balance the two together!)
• Upsell! Always be on the lookout to identify opportunities and convert them to grow revenue
• Ensure that projects are completed on time and within budget.
• Coach and support team members to help them meet departmental goals
• Take responsibility for the quality of work, the accuracy of the brief, and the team’s output
• Maintain weekly, fortnightly, and monthly reports 
• Meeting clients to discuss strategy and report on progress
• Keep ahead of the industry’s developments and apply best practices to areas of improvement
• Maintain an orderly workflow according to priorities

BECOME A PEOPLE’S PERSON!

• Exhibit strong leadership skills and inspire your team members
• Stick to the client’s brief and the agreed process to deliver effectively
• Utilize your team’s productivity keeping the Scope Of Work and allocated budget
• Be all ears to Account Managers and mentors to get the best performance possible

IMPROVE THE PROCESS!

• Relentlessly work on improving the internal processes while solving problems along the way

COMMUNICATE AND COLLABORATE!

• Manage all business communications
• Become a link for the internal team and make sure the process is consistently followed until the project is completed as per the client’s brief

SKILLS WE DESIRE

• Develop and maintain existing client relationships.
• Excellent organizational and time management skills.
• Strong analytical and problem-solving skills.
• Effective communication skills.
• A+ presentation skills (making PPTs included)
• Natural attention to detail
• Financial management and commercial acumen
• Advanced software skills including Word

About Company:

Working with a multitude of clients populating the FTSE and Fortune 500s, Audit Partnership is a people focused organization with a strong belief in our employees. We hire the best people to provide the best services to our clients.

APL offers profit recovery services to organizations of all sizes across a number of sectors. APL was borne out of a desire to offer an alternative from the stagnant service provision on offer in the profit recovery industry.

Every year we cover million of pounds for our clients and also work closely with them, sharing our audit findings to minimize future losses. Our dedicated and highly experienced audit teams utilize progressive & dynamic financial service solutions & industry leading technology to achieve maximum success.

We provide dynamic work environments focused on delivering data-driven solutions at a rapidly increased pace over traditional development. Be a part of our passionate and motivated team who are excited to use the latest in software technologies within financial services.

Headquartered in the UK, we have expanded from a small team in 2002 to a market leading organization serving clients across the globe while keeping our clients at the heart of all decisions we make.

Job description:

We are looking for a high-potential, enthusiastic SQL Data Engineer with a strong desire to build a career in data analysis, database design and application solutions. Reporting directly to our UK based Technology team, you will provide support to our global operation in the delivery of data analysis, conversion, and application development to our core audit functions.

Duties will include assisting with data loads, using T-SQL to analyse data, front-end code changes, data housekeeping, data administration, and supporting the Data Services team as a whole.  Your contribution will grow in line with your experience and skills, becoming increasingly involved in the core service functions and client delivery.  A self-starter with a deep commitment to the highest standards of quality and customer service. We are offering a fantastic career opportunity, working for a leading international financial services organisation, serving the world’s largest organisations.

What we are looking for:

• 1-2 years of previous experience in a similar role
• Data analysis and conversion skills using Microsoft SQL Server is essential
• An understanding of relational database design and build
• Schema design, normalising data, indexing, query performance analysis
• Ability to analyse complex data to identify patterns and detect anomalies
• Assisting with ETL design and implementation projects
• Knowledge or experience in one or more of the key technologies below would be preferable:
  • Microsoft SQL Server (SQL Server Management Studio, Stored Procedure writing etc)
  • T-SQL
  • Programming languages (C#, VB, Python etc)
  • Use of Python to manipulate and import data
  •  
  • Experience of ETL/automation advantageous but not essential (SSIS/Prefect/Azure)
• A self-starter who can drive projects with minimal guidance
• Meeting stakeholders to agree system requirements
• Someone who is enthusiastic and eager to learn
• Very good command of English and excellent communication skills

Perks & Benefits:

• A fantastic work life balance
• Competitive compensation and benefits
• Exposure of working with Fortune 500 organization
• Expert guidance and nurture from global leaders
• Opportunities for career and personal advancement with our continued global growth strategy
• Industry leading training programs
• A working environment that is exciting, fun and engaging

Qualifications & Responsibilities 

• Strong hands-on experience with Java; full-stack development
• Designs, codes, tests, debug, and documents software, and enhance existing components to ensure that software meets business needs
• Deploy and maintain Applications/Systems
• Work with other software engineers for one or more Agile scrum teams assigned to work on the project · Contribute to the design and architecture to enable secure, scalable, and maintainable software and should be able to clearly articulate the implications of design/architectural decisions, issues, and plans to technology leadership
• Develop reusable patterns and encourage innovation that will enhance team velocity · Collaborate on the design with other team members and product owners, both inside and outside the scrum team
• Estimate engineering work effort for the engineering team and effectively identify and prioritize the high impact tasks
• Conduct design and code reviews to ensure code developed meets coding best practices guidelines, unit testing, security, and scalability and maintainability guidelines
• Drive a quality mindset within the team

Skills: 

• 2+ years of full Software Development Life Cycle experience
• 2+ years of experience working as a full-stack java developer
• 1+ years of web development with AngularJS
• Experience or familiarity with technologies such as WSDL, REST and/or SOAP web services, XML, JBoss, Adobe CQ5 DAM, HTML5, CSS3, Bootstrap, Hibernate, Spring.

Talent Sourcer 

Location: Pune, India

Type of Employee: Contractual

Druva delivers data protection and management for the cloud era. Druva Cloud Platform is built on AWS and offered as-a-Service; delivering globally accessible, infinitely scalable and completely autonomous enterprise data resiliency. Customers drive down costs by up to 50 percent by freeing themselves from the burden of unnecessary hardware, capacity planning, and software management. Druva’s patented cloud architecture transforms backup data into an asset, making it more open and accessible so customers can streamline governance, improve cyber resiliency, and gain critical insights to uncover opportunities and expedite decision making.

Druva has raised over $350m in venture capital, is trusted by over 4,000 global organizations and protects over 200 PB of data.

Summary:

Druva is seeking a highly motivated and energetic Talent Sourcer. The ideal candidate will be responsible for identifying and recruiting candidates with technical and specialized skills to fill current or future vacancies. You would primarily interact with potential candidates personally or online, and schedule interviews with Recruiters and Hiring Managers. You would also maintain candidate databases and our Applicant Tracking System (ATS).

As an individual contributor, you would be responsible for

• Work closely with recruiters to gain a deep understanding of requirements for open roles, the function and how it fits into the organization
• Strategize different ways to build talent pipelines and execute research
• Driving hiring for niche functions including product, technology to support fast-paced business growth
• Find high-quality passive candidates through the use of Boolean, LinkedIn, and alternative search techniques
  
  

Qualifications/Requirements/We’re Looking For Someone With

• Up to 5 years of experience working with and building sourcing strategies with Recruiters and hiring managers.
• Someone with a strong understanding of technology and sourcing would be an ideal fit
• Experience with social-media hiring (Linkedin, Twitter, FB, etc.), technology-focused forums (GitHub, StackOverflow, etc.), and other sourcing channels
• Robust interpersonal skills with a strong track record of success
• Must have worked in a high-pressure environment that is driven by business priorities and stakeholder enabling scenarios
• Outstanding written and verbal communication skills

• Budget max $70/hr
  6+ years of working on techno-functional components.

• Experience in Kronos application versions.

• Experience in configuring Overtime, Grace Period Calculation rules.

• Experience in configuring waiting period rules for vacation and sick codes for hires/rehires.

• Experience in building interfaces within Kronos architecture (inbound/outbound)

• Experience in building reports.

• Demonstrated strong analytical abilities.

• Mandatory in Kronos Interface development and troubleshooting, Application security roles, and workflow approvals mandatory.