Doodhwala developed an App name called Doodhwala for Bangalore people can get easily to download and order online doodh, for milk ordering and delivery
Responsibilities - Communicates with customers by phone, chat or email. Manages difficult or emotional customer situations. Responds promptly to customer needs and solicits customer feedback to improve service. Follows up on order shipment and delivery for 100% customer satisfaction. Adjusts complaints concerning billing, shortages/overages, or service rendered, referring complaints of service failures to designated departments for investigation. Effectively speaks, writes and presents clearly with persuasion. Develops relationships with assigned departments/divisions/customers/vendors; understands and responds to customer needs; displays positive posture and attitude when dealing with others, regardless of their diverse background, level, or status. Identifies problems and causes; analyzes and generates best alternative solutions; makes timely, sound and appropriate decisions even under conditions of risk and uncertainty. Provide consistent performance in meeting deadlines; follows schedules and procedures. Is consistently at work and on time; ensures work responsibilities are covered when absent. Requirements - • Any Graduate with Excellent oral and written English communication • Good interpersonal skills and ability to gel and work well within a team • Freshers with good English communication skills may also apply. • Experience - 0 - 1 years • Working hours - 5 days per week Hiring Process : Face to Face Interview
Headout is evolving the way people discover the world by connecting them with exceptional experiences at the push of a button. We are building a magical platform that gets everyone to head out and have fun in a matter of seconds; no matter where you are and what you want to do. We are combining a delightful product experience, data-driven decisions, sophisticated supply side logistics network and world-class operations to solve a huge basic human problem: how do we have a good time? What you'll do: Manage a team of Associates focused on Community Engagement & Customer Success Manage team KPIs and oversee multiple channels of communication with our customers Build workflow processes and engagement guidelines for the team Collaborate with Operations and Product teams to continuously improve our Customer experience Improve training and quality control to ensure a consistent high-quality experience across all channels and customer touchpoints Who you are: Customer centric: Obsessed with customer experience and genuinely empathise with our users Communication: Excellent written and oral communication skills Process-oriented: You love the idea of interworking systems and structured processes. Familiar with various SaaS tools. Time management: You have excellent time management and prioritization skills and can handle multiple tasks with ease. Problem-solver: You are able to solve problems quickly and effectively. 5+ years experience with 3+ years of experience managing a team in a customer success or community management role.
Customer Support Executive | Semi Voice Process | 5 Working Days | Day Shift | Only Female Candidates | The Job Role and Responsibilities The primary responsibilities of a Customer Service Executive would be : • Attend to customer queries on all 3 channels (Voice/Email/Chat) professionally to provide information about products and services. • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications. • Follow up to ensure that appropriate actions were taken on customers' requests. • Refer unresolved customer grievances or special requests to designated departments for further investigation. Competencies and Skills Required Customer Service Executive plays a critical role in providing an interface between customers and the client company. ITeS companies look for candidates who have good communications skills, interpersonal skills and can handle stress well. The candidate should possess good listening skills, and the ability to think quickly, to make a recommendation or solution to the customer's problem. A clear and pleasant speaking voice and fluency in English is also desired. The major skills and competencies that employers look for in a candidate are: • Good communications skills • Ability to listen and active problem-solving skills • Good interpersonal skills • Ability to handle pressure Preferred : Experience with International Process
About the company JetPat is a fast growing product company in the HealthTech domain. We are well funded and are scaling across India. The Role We are looking for talented women who can be Multilingual and are superb at keeping up Customer Relationship & its support services. The person would be the key member of the company to build a strong bond with them. This role is for someone keen on getting in on the ground floor of a startup, with the opportunity to build out the strong pillars for the company. We also want someone who is passionate about our mission to transform the way that the current market is structured, and is excited about building a company with a potentially high impact. This is a compelling opportunity to play a key role as we build out a disruptive company in an exciting space. Requirements Marketing Professional worked ideally in customer support/service. Clarity of thought with strong communication skills. Passionate about marketing and driven to produce high-quality of customer services. Skillsets patience, politeness and willing to learn new things are a plus. Perks Offer 1. Becoming a leader of your own skill set and interest 2. Exposure to understand market opportunities and contribute directly to growth of company 3. Learning 10X times more than what you know now 4. We will provide great work environment and challenging work. 5. At JetPat, there will be freedom to contribute towards ideas, space to take nice initiatives and flexible working hours
NOTE: Please fill up this form to apply: https://goo.gl/forms/PVibhLXdeieiQmzg1 We’re building a new platform in the Blockchain space with a mission to bring every Indian onto the blockchain economy. The Happiness Team is a big part of this mission. You'll be responsible to help answer any questions our users have and solve any issues they bring to us. If you want to be part of a team that truly cares about the blockchain revolution, and shape the future of a decentralized financial world, read on. Responsibilities - Manage, prioritize and respond to incoming customer communications via email & chat (maybe phone in the future) - Keep an eye out for anything amiss like platform bugs/issues, fraudulent transactions, money issues, edge case scenarios etc - Identify and flag any trends that may be building up in the incoming communication so as to anticipate issues and crush the underlying cause - Identify gaps in our knowledge center and recommend fills to bridge the gap - Work closely with the product team with inputs on shaping world-class efficient processes for our happiness team - Be a powerhouse of all the knowledge of the platform and the cryptocurrency world You'll be a good fit if: - You enjoy solving problems and thrive off helping users (By far the most important qualities in you) - You have excellent written and spoken English skills - You're somewhat familiar with the blockchain/crypto world and now have a fire in your belly to become a guru at crypto and blockchain knowledge (and more importantly the excitement to share that knowledge) - You believe in the future of the blockchain and cryptocurrency - You care deeply, genuinely and passionately about customer support as a career - You are calm, patient and focus on the problem at hand and not the underlying emotions - You possess the ability to explain solutions in an easy to understand, concise and pleasing language - You are obsessed with getting to Inbox Zero - You are self-driven, independent, kind and ego-less, have superior organizational skills, integrity, a great follow through on tasks and obsessed with details - You don't get overwhelmed easily and don’t let stuff slip through the cracks. - You can turn upset users into evangelists and loyalists! - You are persistent and never ever ever give up on a user - You operate at lightning speed (like XRP :P) Experience: - We're looking for champions with at least 2 years of experience in a similar customer support / technical support role. Experience in supporting financial services is a bonus, but don’t let that stop you from applying. What’s in it for you - You’ll be part of one of the first teams in India that’s working in the Blockchain and Cryptocurrency space (Imagine the experience that comes with it. We’re going to be part of an open world revolution) - You'll be part of a young team that truly cares about kickass support - You get the flexibility of working remotely on Weekends and switching your week cycles! - Good pay, Amazing workspace, medical insurance (India), great perks, a kickass office and a hell lot of amazing pictures Ready to Apply? Please fill up this form: https://goo.gl/forms/PVibhLXdeieiQmzg1
We are looking for a capable and driven candidate to be the voice of Remedico to our customers, manage customer operations, engage our leads and audience across social media, and handle direct digital marketing campaigns. There is also scope for the right person to handle content, including blog post writing and other video / visual content generation. Being a young team, this is an exciting opportunity to wear multiple hats across functions, and help to define the brand to our audience. You would be a founding member of the team, and the right person will be able grow and take a leadership role as we scale. Responsibilities: - Convert qualified leads to paying customers via WhatsApp, social media, and phone (no cold calling) - Run organic social media campaigns across Instagram, Facebook, WhatsApp, Snapchat and others - Create engaging content such as blog posts, videos, as well as conceptualise and handle shoots - Handle customer queries and follow problems through to resolution (while liaising with our doctors) via phone call, email, social media and WhatsApp Requirements - Proven work ethic and high levels of enthusiasm - Strong understanding of social media platforms, especially Instagram - Experience with content generation, e.g. graphic design, video editing software is highly regarded - Strong sales, business development, customer engagement, and communication skills - Proficiency in English and Hindi (proficiency in other languages is a plus) - Advanced troubleshooting and multi-tasking skills
About opportunity : We have seen tremendous demand and adoption in the Indian market and to spearhead our growth further we are looking to scale up our Customer Success Team across India. With increasing number of customers, it becomes very important to have a strong onboarding and relationship management team, which can ensure retention, upselling and positive WOM. Role & Responsibilities - Drive Customer Success Activities & Outcomes - Oversee successful implementation of Happay's product suite for each client - Oversee portfolio of customers, reduce Churn and explore avenues to Up-sell to maximise revenues from an account - Drive new business growth through greater advocacy and reference-ability - Influence future lifetime value through higher product adoption & customer satisfaction. - Monitor Key engagement metrics like Churn, Customer Health & Renewables - Align with Key Stakeholders of the account to build a strong relationship - Define and Optimize Customer Lifecycle - Map Customer journey and define segmentation of customer base and varying strategies. - Develop listening points in journey (e.g., usage, satisfaction, etc.) - Identify opportunities for continuous improvement - Learn from best practices in industry - Measure Effectiveness of Customer Success - Define & establish a system for tracking operational metrics for the team. - Send periodic performance report with Key Metrics to Happay's Executive team - Lead best in class Customer Success Team - Manage a team of Key Account Managers and help them in implementation & troubleshooting. - Recruit experienced leaders for different functional roles. - Drive a culture of continuous learning and accountability within the team. - Foster collaboration within the team and across the customer lifecycle. - Inspire Customer Success Across Company - Create company-wide culture of Customer Success - Align with Marketing around marketing to existing clients. - Align with Product around driving product roadmap - Align with Sales around cross-sell and up-sell and focus on selling with a retention focus - Align with Executive Team around key metrics and objectives Skills & Background Requirement - Minimum 6 years of experience in Customer Success - Experience in handling team of 15-20 members - Experience in onboarding complex products/solutions with SMEs and Enterprise clients - Excellent communication and presentation skills - Is Excellent in building and nurturing relationships in industry - Networking and strong orientation towards customer management - Deep understanding of value drivers in recurring revenue business models - Is very well-versed on developments related to SaaS products in India. - Ability to manage influence through persuasion, negotiation, and consensus building
The desired candidate preferably a female should be an MBA/Mcom/ should possess excellent written and oral communications with at least 1-2 years of experience as an admin/support in financial services. Should communicate and coordinate with internal departments to handle & resolve client’s complaints, direct requests and unresolved issues to the designated resource. Should be able to manage the day-to-day operations of the office. Organizie and maintain files and records etc. should be · Proficient in financial terminologies. · Good mathematical skills · MS Office Prior experience in a financial institution/wealth management firm would be added advantage
Qualities: Good Communication Skills(English) friendly in approach and a positive attitude. Requirements: Manage proper database of leads pipeline & have close followups for closure. Manage our Chat Platform - realtime chats with consumers to resolve their queries & drive sales. Close Leads - Outbound calling to the consumers who have shown interest in our services. What we offer: Great Incentives (our current team takes home 2-3 times the salary as incentives) Friendly environment to work, learn & grow Super fun-loving team The opening is on urgent basis, Office situated at : Mulund East. Job Type: Full-time
We are an upcoming startup in the Health & Fitness space.The role that is open is Operations & Marketing Executive, based out of either Thanjavur or Bangalore. This is an exciting opportunity at an with a lot of learning, particularly if you are looking to move into Business & Revenue related roles from your current role. A broad introduction to the business and our ethos. I am Antony Anand - founder of Durafit Fitness Equipments (www.durafit.in). I am an alumnus of IIM-Ahmedabad, with experience in ecommerce (Ex-Flipkart & Snapdeal). I have founded this company with the vision of revolutionising the Fitness Equipment space with IOT and Manufacturing. We have successfully done a pilot launch of our products in Amazon & Flipkart and have established brand presence, within a short period of time. We are now venturing to expand the business into Gym Equipments, Offline stores, Extensive Brand building in the second phase of our plan. We intend to get into Manufacturing and Smart Devices in the next year as well, once brand presence is established. We are looking at potential funding in 6-8 months time frame as well. We are already growing at 100% every quarter, and you will be one of the first employees to join us here at Durafit. This will provide an opportunity to have end-to-end visibility of an entire business from Finance, Marketing, Sales, Funding, Procurement, Manufacturing, HR etc, and then experiment and grow into any role that you are passionate about within the company. We are looking for some smarts, self-motivation, business ownership & people skills - people who can quickly take ownership of the business and grow really fast with the company.