Customer support Quality Analyst

Job Description:

As a QA Associate at Binocs, you will play a pivotal role in ensuring the highest quality standards for our software products. With a direct reporting line to the QA Lead, you will be involved in designing, implementing, and executing test plans to identify software issues. This role is ideal for someone with a strong technical background in engineering, experience in fintech or finance software companies, and a passion for quality assurance and detail-oriented testing.

Key Responsibilities:

• Test Plan Development: Create comprehensive and well-structured test plans and test cases based on product specifications.
• Quality Assurance: Execute test cases (manual or automated) and analyze results to ensure software quality.
• Issue Documentation: Document and track bugs, as well as collaborate with the development team to ensure timely resolution.
• Process Improvement: Identify, recommend, and implement improvements in testing processes to enhance efficiency and quality.
• Software Validation: Validate that product features meet requirement specifications and are free of defects.
• Cross-functional Collaboration: Work closely with the product management and development teams to understand product vision and deliver software that aligns with customer and market needs.

Qualifications:

• Bachelor’s degree in Engineering, Computer Science, or related field.
• 2+ years of experience in quality assurance, preferably within fintech or finance software companies.
• Familiarity with software QA methodologies, tools, and processes.
• Experience in writing clear, concise, and comprehensive test plans and test cases.
• Hands-on experience with both white box and black box testing.
• Strong knowledge of software QA metrics, including bug tracking and reporting tools.
• Excellent analytical skills and attention to detail.
• Effective communication skills and the ability to work in a fast-paced environment.

Benefits:

Joining Binocs means being part of a passionate team dedicated to transforming the loan management landscape. We offer a dynamic, innovative environment where your work directly contributes to our vision of efficient, transparent, and data-driven loan management. Our competitive compensation package, including equity, reflects our commitment to attracting and retaining top talent.

About Us:

Binocs.co empowers institutional lenders with next-generation loan management software, streamlining the entire loan lifecycle and facilitating seamless interaction among stakeholders.

Team: Binocs.co is led by a passionate team with extensive experience in financial technology, lending, AI, and software development.

Investors: Our journey is backed by renowned investors who share our vision for transforming the loan management landscape: Beenext, Arkam Ventures, Accel, Saison Capital, Blume Ventures, Premji Invest, and Better Capital.

Position Summary

We are seeking highly motivated and customer-oriented professionals for the role of Customer Support Executive for an International Voice and Non-Voice Process. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a passion for delivering a top-tier customer experience.

Key Responsibilities

• Manage customer interactions via phone, email, or chat in a professional and timely manner.
• Resolve customer queries, issues, or complaints with accuracy and empathy.
• Maintain detailed records of customer interactions in the system.
• Collaborate with internal teams for escalations and resolution follow-ups.
• Uphold service quality standards and contribute to continuous improvement.

Qualifications & Requirements

• Education: 12th Pass, Diploma, Graduate, or Postgraduate
• Experience: Freshers and experienced professionals (up to 3 years) are encouraged to apply

Skills:

• Excellent verbal and written communication in English
• Strong interpersonal and problem-solving skills
• Basic computer proficiency (MS Office, typing skills)
• Ability to work in a fast-paced, team-oriented environment
• Willingness to work in rotational shifts (including night shifts)

Perks & Benefits

• Competitive salary with performance-based incentives
• Night shift allowances and cab facility
• One-time complimentary meal during shifts
• Opportunities for internal growth and role advancement
• Exposure to international client processes and professional development

Position: Test Engineer

Company : Mayura Consultancy Services

Experience: 2 to 4 yrs

Location : Bangalore

Work Location: Work From Home(WFH)

Apply : Please apply using the URL below Once you complete the application form, we will review your profile and get back to you.

Website :

https://www.mayuraconsultancy.com/careers/test-engineer-opening-mcs?r=jlp

MCS is seeking a meticulous and detail-oriented experienced Test Engineer with minimum of 2 Years of relevant experience to join our team. As a Test Engineer, you will play a crucial role in ensuring the highest standards of quality and efficiency in our products or services. Your primary responsibility will be to assess and evaluate processes, identify areas for improvement, and develop strategies to enhance quality across all aspects of our organization.

Responsibilities

• Develop and implement quality assurance standards, procedures, and methodologies to ensure consistency and excellence in our products, services, or processes.
• Conduct comprehensive evaluations and audits of products, services, or processes to identify deviations, defects, or areas of improvement.
• Maintain detailed records of quality assessments, findings, and recommendations.
• Create and update quality documentation, including standard operating procedures.
• Investigate the root causes of quality issues and collaborate with relevant teams to implement corrective and preventive actions.
• Provide guidance and training to teams and employees on quality standards, best practices, and continuous improvement methodologies.
• Establish feedback mechanisms and channels for employees and customers to report quality-related concerns or suggestions for improvement.
• Prepare and deliver regular reports on quality performance, highlighting areas of success and areas requiring attention.
• Ensure that our processes and products adhere to relevant industry standards, regulations, and compliance requirements
• Drive a culture of continuous improvement by identifying opportunities to streamline processes and enhance quality.

Qualifications:

• Bachelor's degree or Master's degree in a relevant field (Quality Management, Business, Engineering, etc.)
• Proven experience of 1-2 years as a Test Engineer.
• Strong analytical and problem-solving skills.
• Proficiency in quality management tools and methodologies (e.g., Six Sigma, Lean, ISO standards).
• Excellent communication skills.
• Attention to detail and a commitment to precision.
• Ability to work collaboratively with cross-functional teams.
• Familiarity with quality management software and tools.

If you have a keen eye for detail, a passion for process improvement, and the ability to drive positive change, we invite you to apply. This role offers the opportunity to make a significant impact on our organization's quality standards and contribute to our ongoing success. Apply today to be a part of our quality-driven team!

Role Summary

QA Specialist to ensure quality, accuracy, accessibility, functionality, and compliance of eLearning solutions across WBT, ILT, and mobile learning content.

Key Responsibilities

- Perform end-to-end testing of eLearning content including functionality, design consistency, and user experience

.- Conduct manual and basic automated testing for WBT, ILT, and mobile learning courses.

- Ensure adherence to SCORM, AICC, WCAG/Section 508, LMS compatibility, and project requirements.

- Identify, document, and report defects using Jira or other tracking tools.

- Support accessibility testing and help maintain quality checklists and documentation.

Core Competencies / Tools-

Attention to detail and analytical mindset-

SCORM, AICC, WCAG/Section 508-

LMS and eLearning authoring tools-

Jira and QA tools-

Time management and problem solving

Position Summary

We are seeking highly motivated and customer-oriented professionals for the role of Process Associate for an International Voice and Non-Voice Process. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a passion for delivering a top-tier customer experience.

Key Responsibilities

• Manage customer interactions via phone, email, or chat in a professional and timely manner.
• Resolve customer queries, issues, or complaints with accuracy and empathy.
• Maintain detailed records of customer interactions in the system.
• Collaborate with internal teams for escalations and resolution follow-ups.
• Uphold service quality standards and contribute to continuous improvement.

Qualifications & Requirements

• Education: 12th Pass, Diploma, Graduate, or Postgraduate
• Experience: Freshers and experienced professionals (up to 3 years) are encouraged to apply

Skills:

• Excellent verbal and written communication in English
• Strong interpersonal and problem-solving skills
• Basic computer proficiency (MS Office, typing skills)
• Ability to work in a fast-paced, team-oriented environment
• Willingness to work in rotational shifts (including night shifts)

Perks & Benefits

• Competitive salary with performance-based incentives
• Night shift allowances and cab facility
• One-time complimentary meal during shifts
• Opportunities for internal growth and role advancement
• Exposure to international client processes and professional development

Strong QA Engineer Profile with manual + automation testing across web, API, and AI-driven features

2

Mandatory (Experience 1): Must have 2+ years in QA / software testing, covering both manual and automation testing

3

Mandatory (Experience 2): Must have experience designing, writing, and maintaining test plans, test cases, and test data for web, API, and AI-driven features

4

Mandatory (Experience 3): Must have experience performing functional, regression, integration, and exploratory testing across releases

5

Mandatory (Tech skill 1): Must have hands-on automation experience with a framework such as Selenium, Playwright, Cypress, or similar

6

Mandatory (Tech skill 2): Experience testing AI/ML or data products (validating accuracy, consistency, edge cases, bias, graceful failure handling)

7

Mandatory (Tech skill 3): Must have API testing experience with tools like Postman, REST Assured, or equivalent, and experience testing REST APIs and data pipelines

8

Mandatory (Tech skill 4): Must have working knowledge of Python, JavaScript, or Java for test automation

9

Mandatory (Tech skill 5): Must have SQL and data skills — able to write queries to validate data and back-end behaviour

10

Mandatory (Skill 1): Must have a strong grasp of QA methodologies, SDLC/STLC, and Agile/Scrum practices.

11

Mandatory (Skill 2): Must have an analytical mindset with sharp attention to detail and clear defect communication

12

Mandatory (Skill 3): Must have strong communication skills

13

Preferred (CI/CD): Experience integrating automated tests into CI/CD pipelines (Jenkins, GitHub Actions)

14

Preferred (Domain): Cloud/AWS and insurance domain exposure

Strong QA Engineer Profile with manual + automation testing across web, API, and AI-driven features

2

Mandatory (Experience 1): Must have 2+ years in QA / software testing, covering both manual and automation testing

3

Mandatory (Experience 2): Must have experience designing, writing, and maintaining test plans, test cases, and test data for web, API, and AI-driven features

4

Mandatory (Experience 3): Must have experience performing functional, regression, integration, and exploratory testing across releases

5

Mandatory (Tech skill 1): Must have hands-on automation experience with a framework such as Selenium, Playwright, Cypress, or similar

6

Mandatory (Tech skill 2): Experience testing AI/ML or data products (validating accuracy, consistency, edge cases, bias, graceful failure handling)

7

Mandatory (Tech skill 3): Must have API testing experience with tools like Postman, REST Assured, or equivalent, and experience testing REST APIs and data pipelines

8

Mandatory (Tech skill 4): Must have working knowledge of Python, JavaScript, or Java for test automation

9

Mandatory (Tech skill 5): Must have SQL and data skills — able to write queries to validate data and back-end behaviour

10

Mandatory (Skill 1): Must have a strong grasp of QA methodologies, SDLC/STLC, and Agile/Scrum practices.

11

Mandatory (Skill 2): Must have an analytical mindset with sharp attention to detail and clear defect communication

12

Mandatory (Skill 3): Must have strong communication skills

13

Preferred (CI/CD): Experience integrating automated tests into CI/CD pipelines (Jenkins, GitHub Actions)

14

Preferred (Domain): Cloud/AWS and insurance domain exposure

Supercharge Your Career as a QA Lead at Technoidentity!

At Technoidentity, we're a Data & AI product engineering company with over 15 years of expertise in building durable digital products, intelligent enterprise solutions, and scalable Data & AI platforms. As we continue expanding globally, it's the perfect time to join our team of tech innovators and make a lasting impact.

Role: QA Lead

Location: Hyderabad, India 

Experience Level: 10+ Years

Employment Type: Full-Time

What’s in it for You?

Technoidentity is seeking a high-performing QA Lead to drive end-to-end quality engineering, test architecture, and performance strategies across enterprise Web and API applications. In this role, you will bridge technical execution and delivery leadership—owning the automation framework architecture (Playwright), leading load and stress testing strategies (JMeter/k6), and mentoring a high-performing team of QA engineers.

What Will You Be Doing?

​

Technical Leadership & Architecture

• Framework Design & Strategy: Architect, scale, and maintain robust, scalable UI and API automation frameworks using Playwright with TypeScript/JavaScript/Java.
• Performance Engineering: Define performance test strategies, workload models, and SLAs for Load, Stress, Spike, and Endurance testing using JMeter or k6.
• CI/CD & DevOps Integration: Integrate test suites seamlessly into DevOps pipelines (GitHub Actions, GitLab CI, or Jenkins) to facilitate continuous testing and shift-left practices.
• AI & Innovation: Lead the exploration and adoption of AI-powered QA tools and generative AI workflows to optimize test generation, execution speed, and coverage.

Delivery & Stakeholder Management

• Quality Ownership: Define quality metrics, test strategy documents, and performance benchmarks (Response Time, Throughput, Resource Utilization).
• Cross-Functional Collaboration: Partner closely with Architects, Developers, DevOps, and Product Managers to identify root causes, troubleshoot performance bottlenecks, and recommend system tuning.
• Reporting & Visibility: Prepare executive dashboards, performance analysis reports, and release quality sign-offs for client stakeholders.

Team Enablement & Governance

• Mentorship: Lead, code-review, and mentor QA engineers, setting coding standards for automation scripts.
• Agile Execution: Manage sprint planning, effort estimation, and task allocation for testing deliverables in Jira.

What Sets You Apart

• Client-Facing Presence: Excellent verbal and written communication with demonstrated experience managing executive stakeholders and international clients.
• Strategic Problem-Solving: Ability to evaluate architecture, identify system bottlenecks, and suggest actionable performance tuning rather than just reporting errors.
• Self-Driven Leadership: Proactive mindset with a history of taking full ownership of enterprise delivery quality.

Requirements

What Makes You the Perfect Fit?

• Experience: 10+ years in Quality Engineering, with 5+ years leading QA teams or functioning as a Lead Engineer.
• UI & API Automation: Deep hands-on proficiency in Playwright paired with TypeScript, JavaScript, or Java.
• Performance Testing: Solid experience designing and executing performance tests using Apache JMeter or k6, including analyzing server metrics (CPU, Memory, Network) and identifying bottlenecks.
• Tech Stack: Hands-on experience with REST API testing (Postman, Rest Assure, or Playwright API), Git, Docker, and CI/CD tools.
• Test Management: Strong mastery of Agile practices, test management tools (Jira/Xray/Zephyr), and defect lifecycle management.

Benefits

Why Join Technoidentity?

• Work on high-impact, enterprise-scale, cloud-native solutions.
• Lead innovations at the intersection of Performance Engineering and AI-driven testing.
• Collaborative culture focused on continuous learning, mentorship, and accelerated career growth

About Us

We’re building the next generation of AI-powered business software, and we’re looking for people who want to shape that future with us. With Lumen, we’re reimagining how users interact with CRM — moving beyond screens, menus and dashboards to an intelligent interface where users can simply ask AI to take actions, retrieve knowledge, generate insights and get work done. With Agent Studio, we’re enabling businesses to build, test and deploy their own AI agents for real-world workflows. And with Invorto, we’re bringing AI to voice, allowing businesses to create intelligent voice agents tailored to their customer and operational use cases.

What makes this especially exciting is the stage and scale of the opportunity. You’ll get to work on genuinely hard problems across LLMs, agents, reasoning, orchestration, voice AI, evaluation, reliability and enterprise security — not as isolated experiments, but as products used in real business workflows. You’ll have the opportunity to build zero-to-one, own meaningful parts of the product end-to-end, work closely with customers, experiment rapidly, and see your work reach production at scale.

Why join now? Because the playbook for enterprise AI is still being written. You won’t just be implementing someone else’s roadmap — you’ll help define the product, architecture and experiences that become that playbook. Expect high ownership, fast iteration, hard technical and product problems, direct customer impact, and the chance to build AI systems that have to work reliably in the real world — not just in a demo.

About the Role

We are looking for a QA Engineer who specializes in testing agentic AI platforms. You will design and automate quality processes for systems that involve LLMs, autonomous agents, tool use and orchestration across Lumen and Agent Studio — ensuring that AI-driven workflows behave reliably, safely and predictably in production, not just in a demo.

What You’ll Do

• Design and build automated test suites and evaluation frameworks for agentic AI workflows, including multi-step and tool-calling behaviors.
• Use AI/LLM-based QA tools and evaluation frameworks to test model outputs, agent decisions and end-to-end task completion at scale.
• Define quality metrics and benchmarks for agent reliability, correctness, latency and safety, and track them over releases.
• Identify edge cases, failure modes and regressions specific to non-deterministic AI systems, and build automated checks to catch them early.
• Integrate automated agent/LLM testing into CI/CD pipelines to support fast, reliable iteration.
• Partner closely with AI/ML and backend engineers to reproduce issues, root-cause failures and validate fixes.
• Work with customers and customer-facing teams to understand real-world usage patterns and translate them into test scenarios.

What We’re Looking For

• 2–4 years of QA/test automation experience, including hands-on work testing agentic AI or LLM-based platforms.
• Practical experience using AI-focused QA/evaluation tools to test agent behavior, prompts and model outputs.
• Strong scripting/automation skills (Python preferred) to build and maintain test frameworks.
• Understanding of how LLM-based agents work — tool calling, orchestration, memory, reasoning chains — well enough to design meaningful test cases.
• Comfort working with non-deterministic systems and designing evaluation approaches beyond traditional pass/fail testing.
• Strong communication skills — this is a customer-facing role, and you will be expected to clearly articulate technical concepts, decisions and trade-offs to both technical and non-technical stakeholders, including customers.

Good to Have

• Experience testing voice AI or real-time conversational systems.
• Familiarity with CRM or enterprise SaaS platforms.
• Exposure to enterprise security or compliance testing for AI systems.

We are looking for a detail-oriented  QA Manual Engineer to join our growing team. In this role, you will play a key part in ensuring the quality and reliability of our products by designing and executing test strategies across the full development lifecycle.

You will collaborate closely with developers, product teams, and stakeholders to deliver high-quality software solutions within the insurance domain.

Responsibilities:

• Develop and own a clear QA strategy aligned with product and business goals
• Plan, prioritize, and coordinate testing activities across projects
• Design and execute detailed test plans, test cases, and test scenarios
• Perform thorough regression testing to ensure stability after bug fixes
• Identify, document, and track bugs, ensuring timely resolution before release
• Collaborate with developers to improve product quality and ensure QA alignment
• Conduct integration and end-to-end testing across systems
• Triage incoming bugs and incidents, troubleshooting issues as needed
• Support Agile processes and actively participate in sprint activities
• Provide feedback and suggestions to continuously improve QA processes

Requirements:

• Proven experience in manual testing and a solid understanding of QA methodologies
• Working knowledge of the software development lifecycle (SDLC)
• Experience with tools such as Jira (or similar bug tracking and test management tools)
• Good English communication skills (written and spoken)
• Strong analytical mindset and attention to detail
• Ability to collaborate effectively within cross-functional teams
• Proactive attitude with a willingness to learn and grow

Nice to Have:

• Experience writing integration or end-to-end test scenarios
• Exposure to Agile/Scrum environments
• Interest in or basic understanding of the insurance domain

Why Join Us

• Opportunity to grow within a fast-evolving InsureTech environment
• Work on impactful products used by global clients
• Collaborative and supportive team culture focused on learning and development
• Exposure to modern tools, processes, and international projects
• Flexible hybrid work model

Role Impact:

Ensure product quality and stability before release

Improve user experience through proactive testing and feedback

Contribute to building reliable, scalable insurance software solutions