AbleCredit

About AbleCredit

AbleCredit helps banks, NBFCs, and housing finance companies make faster, better-informed lending decisions using field visits, photos, and on-ground documentation. Our solutions span income estimation, borrower verification visits, and post-disbursement portfolio monitoring, used by lenders across the country.

The Role

We're looking for a Manager to own the Proof of Concept (POC) stage of our sales cycle - the single most important step between a promising conversation and a signed contract. Once a client agrees to trial AbleCredit, you take ownership of that pilot end to end, working closely with the client's team to make sure it runs smoothly, builds their confidence, and leads to a decision in our favour. This is a business facing, target-driven role: your success is measured by how many POCs you convert into live, paying clients - not by how the product works under the hood.

What You'll Do

• Take full ownership of each POC from kickoff to conversion, acting as the client's main point of contact throughout the trial.
• Build strong working relationships with the client's business, credit, and operations stakeholders to keep them engaged and invested in a positive outcome.
• Plan the POC timeline and milestones jointly with the client, and keep everyone - client and internal teams - accountable to them.
• Coordinate internally with product teams to make sure the pilot is delivered smoothly and the client sees value quickly.
• Translate pilot results into a clear, compelling business case - cost savings, turnaround time, risk reduction - that speaks to decision-makers, not technical stakeholders.
• Proactively identify and resolve any concerns, hesitations, or blockers the client raises during the trial before they become reasons to delay or walk away.
• Work hand-in-hand with the sales team to time the commercial conversation right, and drive the POC toward a signed agreement.
• Maintain a clear, up-to-date view of every active POC's status, risks, and likely conversion timeline, and report on this regularly to sales leadership.
• Hand off newly converted clients to the Customer Success team with a clean summary of commitments made and expectations set during the POC.
• Bring back structured, business-relevant feedback from client conversations - what convinced them, what almost lost the deal - to help sharpen the pitch for future POCs.

What We're Looking For?

• 2+ years of experience in sales, business development, account management, client success, or consulting - ideally with some exposure to BFSI, fintech, or another B2B enterprise sales environment.
• A strong track record of managing client relationships and driving them toward a decision, not just keeping them satisfied.
• Excellent communication and interpersonal skills - comfortable building trust with both working teams and senior decision-makers.
• Commercially minded: able to build a business case, handle objections, and create urgency without being pushy.
• Highly organized and self-driven, able to manage several concurrent client relationships and timelines without dropping the ball.
• Comfortable working with basic data and metrics to show clients the value being delivered - no coding or technical background required.

Nice to Have.

• Prior experience selling or managing pilots with banks, NBFCs, or other regulated financial institutions deals.
• Experience working closely with a sales or business development leader to close enterprise
• Familiarity with lending or credit processes from a business perspective.

What Success in this Role Looks Like?

• A high proportion of POCs you manage convert into signed, live clients.
• Clients consistently describe the POC experience as smooth, well-managed, and confidence-building.

About AbleCredit

AbleCredit has built a foundational AI platform to help BFSI enterprises reduce OPEX by up to 70% by powering workflows for onboarding, claims, credit, and collections. Our GenAI model achieves over 95% accuracy in understanding Indian dialects and excels in financial analysis.

The company was founded in June 2023 by Utkarsh Apoorva (IIT Delhi, built Reshamandi, Guitarstreet, Edulabs); Harshad Saykhedkar (IIT Bombay, ex-AI Lead at Slack); and Ashwini Prabhu (IIML, co-founder of Mythiksha, ex-Product Head at Reshamandi, HandyTrain).

About the Role

We are looking for an Implementation Manager to lead end to end onboarding and deployment for our customers. The role will own requirement gathering, solution configuration, stakeholder coordination, UAT, go live, and implementation success.

What You Will Do?

• Own end to end implementation and onboarding for enterprise customers.
• Understand customer workflows, business requirements, operational challenges, and success criteria.
• Lead requirement workshops, solution walkthroughs, implementation planning, and stakeholder alignment.
• Configure workflows, questionnaires, user journeys, roles, rules, and customer specific setups.
• Coordinate integrations, UAT, pilot launches, production rollout, and post go live stabilisation.
• Work closely with Product, Engineering, Customer Success, and technology teams.
• Manage project plans, dependencies, risks, blockers, timelines, and delivery milestones.
• Troubleshoot functional issues, identify root causes, and coordinate timely resolution.
• Provide structured project updates, trackers, meeting notes, and escalation communication.
• Conduct customer training and ensure a smooth handover to Customer Success after go-live.

What You Need to Succeed?

• 4-7 years of experience in SaaS implementation, product implementation, solution consulting, technical account management, or enterprise onboarding.
• Experience working with banks, NBFCs, HFCs, fintech companies, or enterprise SaaS customers.
• Strong understanding of lending workflows, onboarding journeys, credit processes, or financial services operations.
• Basic understanding of APIs, JSON, webhooks, integrations, data flows, and SaaS configurations.
• Ability to translate business requirements into clear implementation and technical actions.
• Strong project management, stakeholder management, problem solving, and escalation management skills.
• Structured written and verbal communication.
• Comfortable managing multiple complex implementations in a fast paced environment.
• Willingness to travel for customer workshops, launches, or go live when required.

About the Role

We are looking for a senior Information Security leader who can operate at two levels simultaneously:

• Drive the company’s security architecture and governance internally.
• Serving as the primary security representative to banks, NBFCs, insurers and other enterprise customers.

This is a mix of client-facing + security expert role for someone comfortable discussing cloud security, application security, audits, risk management and regulatory requirements with CISOs, security teams, auditors and executive stakeholders.

What You'll Own?

• Act as the executive face of security during customer audits, InfoSec reviews, RFPs and procurement processes

• Build trusted relationships with CISOs, security leaders and risk teams across BFSI organizations

• Own security responses for customer questionnaires, control discussions and architecture reviews

• Drive security strategy, risk management and security governance across the company

• Establish and continuously improve internal audit, compliance and evidence-collection processes

• Own security readiness for ISO 27001, SOC 2, RBI, DPDP and related regulatory requirements

• Guide cloud, infrastructure, identity, access control, secrets management and deployment security practices

• Partner with engineering teams to embed security into product development and operations

• Lead incident response, vulnerability management and security improvement initiatives

Ideal Background

• Security Engineering, DevSecOps, Cloud Security, Security Architecture or CISO/Deputy CISO experience

• Experience working with banks, NBFCs, insurers, fintechs or BFSI-focused SaaS companies

• Strong understanding of AWS, Kubernetes, IAM, CI/CD and modern cloud security practices

• Experience handling customer-facing security reviews, audits and compliance programs

• Familiarity with ISO 27001, SOC 2, RBI guidelines, DPDP and related security frameworks

• Ability to translate technical controls into business language for customers and executives

Why This Role Is Different?

Rather than being a back-office compliance function, this role sits at the intersection of security, customer trust and business growth. You will work directly with the founders, influence product and infrastructure decisions, and play a key role in helping the company win and expand enterprise BFSI accounts.

Role

We are looking for a Customer Success Manager to help customers successfully adopt our platform, achieve measurable outcomes and build long term value. You will manage multiple customer accounts and own adoption, stakeholder engagement, account health, renewals and expansion.

What Your Role Look Like?

• Own the customer relationship after implementation and throughout the customer lifecycle.
• Understand customer objectives, workflows and success criteria.
• Drive product adoption and ensure customers realise measurable business value.
• Conduct regular customer reviews and track agreed success metrics.
• Build relationships across business, credit, risk, operations and technology teams.
• Monitor account health, identify risks early and create corrective action plans.
• Coordinate with Implementation, Product, Engineering and Support to resolve customer requirements and issues.
• Manage customer escalations with clear ownership and communication.
• Support renewal conversations and identify expansion opportunities.
• Maintain accurate account plans, customer history and stakeholder records.

What You Need to Succeed?

• 3-5 years of experience in Customer Success, Account Management,or Enterprise SaaS.
• Experience working with banks, NBFCs, HFCs or fintech companies.
• Understanding of lending processes and customer workflows.
• Proven ability to drive adoption, customer outcomes and stakeholder alignment.
• Experience managing multiple stakeholders and complex accounts.
• Basic understanding of integrations, APIs, data workflows and AI solutions.
• Strong ownership, problem solving and escalation management skills.
• Clear and structured written and verbal communication.

Job Description: Implementation Manager / Solution Implementation Lead

(Tech + Customer-Facing Role)

About the Role

We are looking for an Implementation Manager who can bridge the gap between technology, product, and customer success. The ideal candidate should understand APIs, integrations, workflows, and product configurations while also being comfortable interacting with customers, conducting workshops, managing go-lives, and driving adoption.

This role is critical in ensuring smooth onboarding and successful deployment of the platform for Banks, NBFCs, and other enterprise clients.

Key Responsibilities

Customer Implementation & Onboarding

• Lead end-to-end implementation and onboarding for enterprise customers.
• Understand customer workflows, business requirements, and operational challenges.
• Conduct requirement gathering sessions, workshops, and solution walkthroughs.
• Configure product workflows, questionnaires, user journeys, and implementation setups.
• Coordinate pilot launches, UAT, production rollout, and post go-live support.

Technical Coordination

• Work closely with Product, Engineering, and AI teams for integrations and deployment.
• Understand APIs, JSON payloads, webhooks, LOS integrations, and workflow configurations.
• Assist clients with technical discussions around APIs, data flow, and integrations.
• Troubleshoot implementation issues and coordinate resolution across internal teams.
• Track dependencies, timelines, and delivery milestones.

Customer Communication

• Act as the primary implementation SPOC for customers.
• Conduct training sessions for business and operations teams.
• Translate technical concepts into simple business language.
• Provide regular project updates, MOMs, trackers, and escalation management.
• Build strong relationships with client stakeholders across business, operations, and technology teams.

Required Skills & Qualifications

Technical Understanding

• Basic understanding of APIs, integrations, JSON, workflows, and SaaS products.
• Ability to understand and explain technical concepts to non-technical users.
• Familiarity with implementation/project management tools and documentation.

Preferred Background

• 2–6 years of experience in:
• SaaS implementation
• Solution engineering
• Technical account management
• Product implementation
• Experience working with BFSI, FinTech, NBFCs, or enterprise SaaS is preferred.

Ideal Candidate Profile

• Tech-savvy but business-oriented.
• Can coordinate between customers and engineering teams effectively.
• Strong ownership mindset.
• Structured and process-driven.
• Comfortable traveling for client meetings/go-lives if required.
• Able to manage ambiguity in fast-growing startup environments.

JOB DESCRIPTION

Senior Product Manager (Technical)

Real-time AI Platform  ·  Enterprise B2B  ·  Multi-Vertical

Company: ableCredit

Location: Bangalore

Reports to: CEO / Co-founder

Team: Engineering, AI/ML, Enterprise Customer Success

Stage: Post-PMF, Pre-Scale

About ableCredit

ableCredit is a GenAI infrastructure company built for enterprises where human conversations drive high-stakes decisions. Our real-time AI co-pilot platform listens to live conversations, guides front-line agents through structured workflows, and captures everything into compliant, structured outputs — automatically.

Why This Role Exists -

This role exists to solve three specific problems:

• Shipping cadence: We build good things but ship unpredictably. We need someone who can install a culture of weekly releases, clear ownership, demo days, and “what shipped this week” accountability.
• AI leverage: We need someone who sees these opportunities instinctively: POC onboarding, SOP configuration, customer telemetry analysis.
• Alignment: The person in this role becomes the connective tissue between Business, engineering, and management - translating customer urgency into engineering priorities without losing either side’s trust.

What You’ll Own

Product Execution & Shipping Culture

• Own the product roadmap for the core ableCredit platform across BFSI, insurance, healthcare, and BPO verticals.
• Install and run a predictable shipping rhythm: sprint planning, release cadence, demo days, weekly “what shipped” updates to the company.
• Own the prioritisation framework: what gets built, what gets deferred, and why. Communicate tradeoffs clearly to engineering, sales, and leadership.

Technical Product Leadership

• Work directly with the engineering and AI teams on architecture decisions, latency tradeoffs, model selection, and evaluation frameworks for AI features.
• Review telemetry dashboards, debug production issues alongside engineers, and read API documentation when integrating with client systems.
• Make platform vs. vertical-specific tradeoffs: know when a feature request genuinely needs custom work and when it’s a configuration problem.

AI as Internal Leverage

• Identify internal workflows that should be automated or agent-powered: POC onboarding, SOP configuration, customer health monitoring, QA of conversation outputs.
• Stay current on AI capabilities (agentic frameworks, evaluation methods, prompt engineering at scale) and translate them into practical product decisions.

Enterprise Customer & Cross-Functional Alignment

• Be the single point of truth between what customers need, what sales has promised, and what engineering is building.
• Join customer calls and on-site visits. Understand the reality of a credit officer in Coimbatore or a branch executive in Nagpur using the product in the field.
• Build a visible, credible roadmap that sales can sell from and customers can plan around .

What We’re Looking For

Non-Negotiables

• 5–8+ years in product management, with at least 2 years shipping AI-powered or data-heavy products to enterprise B2B customers.
• Technical fluency: You’ve written production code at some point in your career. Today, you can read a Grafana dashboard and spot a latency spike, review a PR for product correctness, navigate API docs independently, and check telemetry without filing a ticket. Engineers see you as a technical peer, not a business translator.
• AI product judgment: You understand the difference between AI-as-product and AI-as-infrastructure. You’ve made decisions about model selection, prompt engineering, evaluation frameworks, and graceful degradation in production. Bonus: you’ve built or shipped agentic workflows.
• Shipping culture builder: You’ve joined a team that was building good things but shipping unpredictably, and you changed that. You can describe exactly what you did in the first 90 days.

Strong Preferences

• Multi-vertical or horizontal platform experience: You’ve worked on a product that serves multiple industries and have dealt with “build once, configure many” vs. “this vertical needs something custom” tensions.
• India enterprise context: Comfort with BFSI, regulated industries, or India-specific enterprise sales cycles. You understand that deploying in Tier-2/3 India is a different operating environment than a Valley SaaS playbook.
• Internal AI adoption: Evidence of using AI, automation, or agentic tools to improve your own team’s velocity — not just building AI products for customers.

Nice-to-Haves

• Experience with real-time systems: audio/video streaming, low-latency pipelines, multilingual NLP.
• Startup experience at a comparable stage (post-PMF, pre-scale, 20–80 people).
• Familiarity with Indian language tech, voice AI, or field-force enablement products.

Why Join ableCredit Now

• The AI is real. This isn’t a company that slapped “AI-powered” on a dashboard. Real-time transcription, multilingual voice models, agentic workflows - in production, at scale, in one of the hardest operating environments on earth.
• The expansion is genuinely exciting: four new verticals, a new global product, and 7x revenue growth targeted in a single year.
• You’ll work directly with the founding team, strong engineers, and demanding customers who actually want the product to succeed.

Compensation & Logistics

• Competitive salary + meaningful equity (early-stage, pre-Series A).
• Location:Bangalore, in-office, with occasional travel to customer sites.
• This is a leadership hire. You’ll have a seat at the table on company strategy, not just product decisions.