AbleCredit

About AbleCredit

AbleCredit helps banks, NBFCs, and housing finance companies make faster, better-informed lending decisions through technology-enabled field verification, income estimation, borrower verification, and post disbursement portfolio monitoring. Our solutions enable financial institutions to improve operational efficiency, reduce risk, and accelerate lending decisions.

The Role

We're looking for a Manager – Pre-Sales & Solution Consulting to bridge the gap between customer requirements and our product capabilities.

As part of the Sales team, you will engage with prospective clients to understand their business processes, lending workflows, and operational challenges. You will evaluate solution feasibility, define the scope of Proof of Concepts (POCs), and work closely with Product, Engineering, and Operations teams to design solutions that align with customer requirements.

This role is ideal for someone who enjoys solving business problems, collaborating across teams, and translating customer needs into practical product solutions. While you will work closely with the Sales team, your primary responsibility is to ensure technical and business feasibility before a commercial commitment is made.

What You'll Do?

• Understand prospective clients' lending workflows, operational processes, and business challenges through discovery sessions.
• Gather, analyse, and document business requirements to determine how AbleCredit's platform can address customer needs.
• Conduct feasibility assessments for new client use cases and identify any product or implementation gaps.
• Define the scope, objectives, success criteria, assumptions, and timelines for client POCs.
• Collaborate closely with Product, Engineering, Operations, and Sales teams to design practical and scalable solutions.
• Recommend configuration approaches or process improvements based on customer requirements.
• Identify implementation risks, dependencies, and constraints early in the sales cycle.
• Support customer meetings by presenting solution workflows, product capabilities, and proposed approaches.
• Coordinate internal stakeholders to ensure POCs are well planned and executed as designed.
• Create clear solution documentation, requirement specifications, process flows, and implementation notes.
• Provide structured customer feedback to Product teams to support future product enhancements.
• Ensure a seamless handover of validated opportunities to the implementation or Customer Success teams once commercial discussions begin.

What We're Looking For?

• 2–4 years of experience in Pre-Sales, Solution Consulting, Solution Engineering, Business Analysis, Product Consulting, Implementation Consulting, or a similar customer-facing role within a B2B SaaS, FinTech, or enterprise technology environment.
• Strong experience gathering business requirements and translating them into solution designs.
• Ability to understand business processes and evaluate solution feasibility.
• Excellent communication and stakeholder management skills with the ability to engage business and operational teams.
• Strong analytical and problem-solving abilities with attention to detail.
• Experience coordinating with cross-functional teams including Product, Engineering, Operations, and Sales.
• Ability to manage multiple customer engagements simultaneously in a fast-paced environment.
• Comfortable preparing documentation such as business requirements, solution proposals, process flows, and POC plans.

Nice to Have

• Experience working with banks, NBFCs, lending platforms, or other BFSI organisations.
• Understanding of lending operations, credit workflows, field verification, or loan origination processes.
• Experience supporting enterprise software implementations or Proof of Concepts.
• Familiarity with APIs, system integrations, or workflow automation concepts.
• Experience using CRM and project management tools.

What Success Looks Like?

• Customer requirements are accurately understood and translated into well-defined solution plans.
• Feasibility assessments are completed with minimal rework during implementation.
• POCs are scoped clearly with realistic timelines and measurable success criteria.
• Strong collaboration between Sales, Product, and Engineering throughout the pre-sales lifecycle.
• Smooth transition of qualified opportunities to implementation teams with complete documentation and minimal knowledge gaps.

About AbleCredit

AbleCredit has built a foundational AI platform to help BFSI enterprises reduce OPEX by up to 70% by powering workflows for onboarding, claims, credit, and collections. Our GenAI model achieves over 95% accuracy in understanding Indian dialects and excels in financial analysis.

The company was founded in June 2023 by Utkarsh Apoorva (IIT Delhi, built Reshamandi, Guitarstreet, Edulabs); Harshad Saykhedkar (IIT Bombay, ex-AI Lead at Slack); and Ashwini Prabhu (IIML, co-founder of Mythiksha, ex-Product Head at Reshamandi, HandyTrain).

About the Role

We are looking for an Implementation Manager to lead end to end onboarding and deployment for our customers. The role will own requirement gathering, solution configuration, stakeholder coordination, UAT, go live, and implementation success.

What You Will Do?

• Own end to end implementation and onboarding for enterprise customers.
• Understand customer workflows, business requirements, operational challenges, and success criteria.
• Lead requirement workshops, solution walkthroughs, implementation planning, and stakeholder alignment.
• Configure workflows, questionnaires, user journeys, roles, rules, and customer specific setups.
• Coordinate integrations, UAT, pilot launches, production rollout, and post go live stabilisation.
• Work closely with Product, Engineering, Customer Success, and technology teams.
• Manage project plans, dependencies, risks, blockers, timelines, and delivery milestones.
• Troubleshoot functional issues, identify root causes, and coordinate timely resolution.
• Provide structured project updates, trackers, meeting notes, and escalation communication.
• Conduct customer training and ensure a smooth handover to Customer Success after go-live.

What You Need to Succeed?

• 4-7 years of experience in SaaS implementation, product implementation, solution consulting, technical account management, or enterprise onboarding.
• Experience working with banks, NBFCs, HFCs, fintech companies, or enterprise SaaS customers.
• Strong understanding of lending workflows, onboarding journeys, credit processes, or financial services operations.
• Basic understanding of APIs, JSON, webhooks, integrations, data flows, and SaaS configurations.
• Ability to translate business requirements into clear implementation and technical actions.
• Strong project management, stakeholder management, problem solving, and escalation management skills.
• Structured written and verbal communication.
• Comfortable managing multiple complex implementations in a fast paced environment.
• Willingness to travel for customer workshops, launches, or go live when required.

Job Description: Implementation Manager / Solution Implementation Lead

(Tech + Customer-Facing Role)

About the Role

We are looking for an Implementation Manager who can bridge the gap between technology, product, and customer success. The ideal candidate should understand APIs, integrations, workflows, and product configurations while also being comfortable interacting with customers, conducting workshops, managing go-lives, and driving adoption.

This role is critical in ensuring smooth onboarding and successful deployment of the platform for Banks, NBFCs, and other enterprise clients.

Key Responsibilities

Customer Implementation & Onboarding

• Lead end-to-end implementation and onboarding for enterprise customers.
• Understand customer workflows, business requirements, and operational challenges.
• Conduct requirement gathering sessions, workshops, and solution walkthroughs.
• Configure product workflows, questionnaires, user journeys, and implementation setups.
• Coordinate pilot launches, UAT, production rollout, and post go-live support.

Technical Coordination

• Work closely with Product, Engineering, and AI teams for integrations and deployment.
• Understand APIs, JSON payloads, webhooks, LOS integrations, and workflow configurations.
• Assist clients with technical discussions around APIs, data flow, and integrations.
• Troubleshoot implementation issues and coordinate resolution across internal teams.
• Track dependencies, timelines, and delivery milestones.

Customer Communication

• Act as the primary implementation SPOC for customers.
• Conduct training sessions for business and operations teams.
• Translate technical concepts into simple business language.
• Provide regular project updates, MOMs, trackers, and escalation management.
• Build strong relationships with client stakeholders across business, operations, and technology teams.

Required Skills & Qualifications

Technical Understanding

• Basic understanding of APIs, integrations, JSON, workflows, and SaaS products.
• Ability to understand and explain technical concepts to non-technical users.
• Familiarity with implementation/project management tools and documentation.

Preferred Background

• 2–6 years of experience in:
• SaaS implementation
• Solution engineering
• Technical account management
• Product implementation
• Experience working with BFSI, FinTech, NBFCs, or enterprise SaaS is preferred.

Ideal Candidate Profile

• Tech-savvy but business-oriented.
• Can coordinate between customers and engineering teams effectively.
• Strong ownership mindset.
• Structured and process-driven.
• Comfortable traveling for client meetings/go-lives if required.
• Able to manage ambiguity in fast-growing startup environments.

JOB DESCRIPTION

Senior Product Manager (Technical)

Real-time AI Platform  ·  Enterprise B2B  ·  Multi-Vertical

Company: ableCredit

Location: Bangalore

Reports to: CEO / Co-founder

Team: Engineering, AI/ML, Enterprise Customer Success

Stage: Post-PMF, Pre-Scale

About ableCredit

ableCredit is a GenAI infrastructure company built for enterprises where human conversations drive high-stakes decisions. Our real-time AI co-pilot platform listens to live conversations, guides front-line agents through structured workflows, and captures everything into compliant, structured outputs — automatically.

Why This Role Exists -

This role exists to solve three specific problems:

• Shipping cadence: We build good things but ship unpredictably. We need someone who can install a culture of weekly releases, clear ownership, demo days, and “what shipped this week” accountability.
• AI leverage: We need someone who sees these opportunities instinctively: POC onboarding, SOP configuration, customer telemetry analysis.
• Alignment: The person in this role becomes the connective tissue between Business, engineering, and management - translating customer urgency into engineering priorities without losing either side’s trust.

What You’ll Own

Product Execution & Shipping Culture

• Own the product roadmap for the core ableCredit platform across BFSI, insurance, healthcare, and BPO verticals.
• Install and run a predictable shipping rhythm: sprint planning, release cadence, demo days, weekly “what shipped” updates to the company.
• Own the prioritisation framework: what gets built, what gets deferred, and why. Communicate tradeoffs clearly to engineering, sales, and leadership.

Technical Product Leadership

• Work directly with the engineering and AI teams on architecture decisions, latency tradeoffs, model selection, and evaluation frameworks for AI features.
• Review telemetry dashboards, debug production issues alongside engineers, and read API documentation when integrating with client systems.
• Make platform vs. vertical-specific tradeoffs: know when a feature request genuinely needs custom work and when it’s a configuration problem.

AI as Internal Leverage

• Identify internal workflows that should be automated or agent-powered: POC onboarding, SOP configuration, customer health monitoring, QA of conversation outputs.
• Stay current on AI capabilities (agentic frameworks, evaluation methods, prompt engineering at scale) and translate them into practical product decisions.

Enterprise Customer & Cross-Functional Alignment

• Be the single point of truth between what customers need, what sales has promised, and what engineering is building.
• Join customer calls and on-site visits. Understand the reality of a credit officer in Coimbatore or a branch executive in Nagpur using the product in the field.
• Build a visible, credible roadmap that sales can sell from and customers can plan around .

What We’re Looking For

Non-Negotiables

• 5–8+ years in product management, with at least 2 years shipping AI-powered or data-heavy products to enterprise B2B customers.
• Technical fluency: You’ve written production code at some point in your career. Today, you can read a Grafana dashboard and spot a latency spike, review a PR for product correctness, navigate API docs independently, and check telemetry without filing a ticket. Engineers see you as a technical peer, not a business translator.
• AI product judgment: You understand the difference between AI-as-product and AI-as-infrastructure. You’ve made decisions about model selection, prompt engineering, evaluation frameworks, and graceful degradation in production. Bonus: you’ve built or shipped agentic workflows.
• Shipping culture builder: You’ve joined a team that was building good things but shipping unpredictably, and you changed that. You can describe exactly what you did in the first 90 days.

Strong Preferences

• Multi-vertical or horizontal platform experience: You’ve worked on a product that serves multiple industries and have dealt with “build once, configure many” vs. “this vertical needs something custom” tensions.
• India enterprise context: Comfort with BFSI, regulated industries, or India-specific enterprise sales cycles. You understand that deploying in Tier-2/3 India is a different operating environment than a Valley SaaS playbook.
• Internal AI adoption: Evidence of using AI, automation, or agentic tools to improve your own team’s velocity — not just building AI products for customers.

Nice-to-Haves

• Experience with real-time systems: audio/video streaming, low-latency pipelines, multilingual NLP.
• Startup experience at a comparable stage (post-PMF, pre-scale, 20–80 people).
• Familiarity with Indian language tech, voice AI, or field-force enablement products.

Why Join ableCredit Now

• The AI is real. This isn’t a company that slapped “AI-powered” on a dashboard. Real-time transcription, multilingual voice models, agentic workflows - in production, at scale, in one of the hardest operating environments on earth.
• The expansion is genuinely exciting: four new verticals, a new global product, and 7x revenue growth targeted in a single year.
• You’ll work directly with the founding team, strong engineers, and demanding customers who actually want the product to succeed.

Compensation & Logistics

• Competitive salary + meaningful equity (early-stage, pre-Series A).
• Location:Bangalore, in-office, with occasional travel to customer sites.
• This is a leadership hire. You’ll have a seat at the table on company strategy, not just product decisions.