Sr. Digital Marketing Executive

Job Title: Technical Writer

Exp Level – 5 to 8 years

Location – Pune

Availability – Immediate

Job Summary: The Technical Content Writer will be responsible for creating, writing, and managing a variety of technical content, including but not limited to user manuals, product documentation, white papers, technical blogs, and case studies. This role requires an overall good understanding of technical concepts and the ability to communicate them effectively to both technical and non-technical audiences.

Key Responsibilities:

Content Creation

• Develop clear, concise, and accurate technical content for a range of documents such as product specification, use cases, technical blogs, release notes etc.
• Produce high-quality content for blogs, articles, white papers, and case studies that convey technical information in an engaging and accessible manner.

Research and Analysis

• Collaborate with engineering, product management, and other subject matter experts to gather and validate technical information.
• Research industry trends, emerging technologies, and competitive products to ensure content is relevant and up-to-date.

Content Management

• Maintain and update existing documentation and content to reflect changes in products, technologies, and company policies.
• Manage content repositories and ensure all materials are organized, version-controlled, and accessible.

Editing and proofreading

• Review and edit content for accuracy, clarity, consistency, and adherence to style guides.
• Ensure all content is free of errors and meets the company’s quality standards.

Audience Engagement

• Tailor content to address the needs and preferences of different audiences, including technical users, decision-makers, and non-technical stakeholders.
• Create and manage content that drives engagement, improves user experience, and supports customer education.

Collaboration

• Work closely with cross-functional teams to understand project requirements and deliver content that aligns with business objectives.
• Participate in content strategy discussions and contribute ideas for improving content delivery and effectiveness.

Qualifications

Education: Bachelor’s degree in Technical Communication, English, Computer Science, or a related field.

Experience: 5-8 years of experience in technical writing or content creation in the technology/IT/Software product development areas.

Skills

• Strong technical writing skills with the ability to simplify complex information.
• Excellent research, analytical, and problem-solving skills.
• Ability to work independently and manage multiple projects with varying deadlines.
• Strong attention to detail and commitment to producing high-quality content.

Responsibilities:

 Ensure product delivery is fast, low-cost and sustainable.

 Take responsibility from development to customer support.

 Research and implement things wherever needed, improve efficiency using

automation, and methods like test driven development.

 Setting up events for user, performance and error analytics.

 Participate in product and design ideation, collaborate with the team to

implement high-quality features.

Skills & Qualifications

 2 years of experience in software development preferably B2C experience.

 Experience in React native, Javascript.

 Experience with popular React workflows (such as Flux or Redux).

 Familiarity with newer specifications of ECMAScript (ES6 & ES5 ).

 Familiarity with RESTful APIs.

 Experience in working with the MERN stack or similar frameworks

This role demands taking care of the following from our Gurugram Office.

Responsibilities:

• Design and build advanced applications for the iOS platform

• Collaborate with cross-functional teams to define, design, and ship new features

• Unit-test code for robustness, including edge cases, usability, and general reliability

• Continuously discover, evaluate, and implement new technologies to maximize development efficiency

• Work on bug fixing and improving application performance

• Continuously learn and stay updated with iOS platform updates and new technologies

Qualifications we seek in you!

Minimum Qualifications:

• 3+ years of experience in iOS development

• Proficient in SwiftUI and Objective-C

• Experience with iOS frameworks such as Core Data, Core Animation, Core Graphics and Core Text

Preferred Qualifications/ Skills

• Experience with offline storage, threading, and performance tuning

• Familiarity with RESTful APIs to connect iOS applications to back-end services

• Knowledge of other web technologies and UI/UX standards

• Understanding of Apple's design principles and interface guidelines

• Experience with Git or other version control systems

• Strong problem-solving and analytical skills

• Bachelor's degree in Computer Science, Engineering or a related field is preferred but not required

Required skills:-

• 2+ years of experience in the Development of JAVA technology.
• Strong Java Basics
• SpringBoot or Spring MVC
• Hands-on experience on Relational Databases (SQL query or Hibernate) + Mongo (JSON parsing)
• Proficient in REST API development
• Messaging Queue (RabitMQ or Kafka)
• Microservices
• Any Caching Mechanism
• Good at problem-solving

Good to Have Skills:

• 2+ years of experience in using Java/J2EE tech stacks
• Good understanding of data structures and algorithms.
• Excellent analytical and problem solving skills.
• Ability to work in a fast-paced internet start-up environment.
• Experience in technical mentorship/coaching is highly desirable.
• Understanding of AI/ML algorithms is a plus.

About the Company:

Vista Rooms is your quintessential “Home Away From Home” experience. As guests, you can choose from a collection of over 500 luxury villas and private holiday homes, from all across India. Ideal for individual and group getaways, we help you create memorable experiences whilst you reconnect with nature, yourself or your loved ones.

Only 1 in 10 villas that we scout are carefully selected and added to our portfolio, to ensure that they meet our reliable quality standards. Additionally, as managers of cherished holiday homes, we also look after our homeowners’ interests and needs with trust and transparency.

Our dedicated 24x7 guest services team, includes our founders, and is available to all of Vista Rooms stakeholders. Having served 300,000 happy travellers at over 500 holiday homes, we are South Asia’s largest chain of luxury private villas. Why work with us: We're a non-hierarchical, rapidly growing organization with a young team of realists. We adapt, iterate, and improve. If your work ethic is in line with us, you’ll be a great fit.

Additional Perks:

Employee discounts on villa stays, reward and recognition. Work and play go hand in hand here. About the Role: Ensuring seamless guest experience from post-booking till checkout.

Location:

Pune, Maharashtra

Job Responsibilities:

● Responsible for ensuring seamless guest experience.

● Take ownership of guest issues and follow problems through to resolution.

● Make decisions that are in the best interest of the company and the guests.

● Meet and maintain Vista standards and metrics such as guest satisfaction, accuracy, and efficiency.

● Provide guidance or assistance during the stay, post-booking to check-out, grievance handling and provide timely solutions.

● Ensuring timely collection of feedback post guests' stay.

● Reporting any damage of the property to the property operation team.

● Ensure closing of current guest tickets before next arrival.

● Generating weekly, monthly, quarterly, and annual reports on service or guest experience.

● Ensure collection of extra payments during the stay.

● Keep up with the industry’s developments and apply best practices to the areas of improvement.

● Control resources and utilize assets to achieve qualitative and quantitative targets.

● Adhere to and manage the approved budget.

● Responsible for Managing and training the team.

Required Skills:

● A user-centric approach to drive higher satisfaction among guests, owners

● Exceptional service orientation and ability to provide timely solutions

● Ability to execute and drive efficiency through continuous process improvement.

● Strong interpersonal and leadership skills with the ability to collaborate and manage.

● Strong in building and maintaining the relationship with stakeholders

● Ability to deliver results under pressure and within the deadline.

● Strongly inclined to do high-quality and impactful work in a dynamic environment.

Qualification and Experience:

● Bachelor/ Master's degree in hospitality studies or related field with a minimum of 2 years of work experience in guest handling or managing guest experience.

• Responding to escalated customer issues from L1 Customer Support Specialists.
• Excellent communication skills, especially related to relaying information between technical and non-technical parties
• Working closely with support and Level 3 teams.
• Building a deep technical knowledge of our product capabilities for both the front and back end.
• Escalating issues when required according to defined escalation paths.
• Maintaining a high level of professionalism with internal teams and customers and working to establish a positive rapport.
• Participation in standard product management processes (grooming sessions, stand-ups, etc. ) related to the resolution of customer-facing issues
• Work continuously to document product and technical knowledge.
• Responsible for driving L2 and L3 cases to closure meeting "case to closure" and "customer satisfaction" deliverables

• Responsible for design and architecture of functional prototypes and production ready systems
• Uses open source frameworks as appropriate Django Preferred
• Develops Python and JavaScript code as necessary
• Python development to support middleware for REST API
• Communicate technical concepts with trade offs, risks, and benefits
• Evaluate and resolve product related issues

• Demonstrable experience writing clean, thoughtfully crafted Python or PHP that scales
• Strong understanding of JavaScript, HTML, and CSS3
• Good understanding of REST API's and experience in building them.
• Experience on asynchronous request handling, partial page updates, and AJAX
• Proficient understanding of cross browser compatibility issues and ways to work around such issues
• Proficient understanding of code versioning tools, such as Git / Mercurial / SVN
• Good understanding of browser rendering behaviour and performance