Client Partner- Digital Marketing +Performance Marketing

Our IT Project Managers are responsible for assisting various tasks throughout the project lifecycle. Being a central liaison between all project stakeholders consisting Executive Board, Developers, and QA, they makes sure that we do not miss any deliverables from the schedule.

Curious about your work?

• Processing new projects that come in from the client.
• Attending calls/meetings with the client’s teams as needed.
• Determining work flow, steps and timelines for all projects.
• Assisting in the creation of documentation and reports such as project overviews and communicating the same to various internal stakeholders.
• Maintains ongoing daily communication with other departments and resources regarding project status.
• Ensuring each project flows within the timeline, receives checks, and is completely ready for delivery on time.
• Providing timely updates to the client side

Who will you work with?

Everyone, in a way! At SimplePlan, ours is an intentionally flat setup — you will be working directly with team leads, execution heads as well as team members across the length and breadth of the agency.

Who are you?

We're looking for someone who is passionate about scaling teams and working with groups of people towards a common objective — someone who:

• has 0-1 year of experience in Website Projects
• has a tech bachelors' degree
• is proactive as we care deeply about what we do & when we see opportunities/problems, we act
• is good on getting on and doing things
• is clear, concise and precise with a lot of documentation
• has an ability to communicate effectively and professionally with clients

You'll fit right in if:

• you really care about nurturing a delightful team environment
• you possess excellent active listening, presentation and communication skills
• you enjoy solving problems
• you have an innate sense of ownership when it comes to work
• you enjoy discourse on people and operations management
• you enjoy close collaboration with cross-functional teams and individuals from different backgrounds
• you are good with people and to people - whether it’s your fellow team leads, or those who help run SimplePlan behind the scenes

You won't fit right in if:

• you default to waiting for instructions rather than figuring things out yourself
• you are disinterested in being on top of everything
• you would rather keep quiet than speak up in a meeting

JOB DESCRIPTION:

Must have good analytical and problem solving skills.

Works as a Project Manager and reports directly to CTO/ VP

Manage daily/weekly scrums.

Able to perform and follow coding standards.

Perform R&D tasks if assigned and communicate with the Designer and UI team.

Taking leadership responsibilities and handling the team well

Strong Communication Skills.

Responsibilities :

• Manage the day-to-day operations including product content, site maintenance, Listing hygiene inventory availability, pricing and promotional activities, on-site content improvements, ensuring a perfect store online and the best consumer experience.
• Develop campaign strategies and audience targeting recommendations per brand and product line. Continually optimize product listings, brand store, and enhanced content
• Work cross-functionally with the sales team, PPC Managers  and other Amazon partners to drive incremental revenue and increase advertiser satisfaction
• Ability to deliver the highest level of customer service to our clients. See to it that the reports are sent to clients on time and according to the format that is set
• Make sure that the media plan is set after discussion with the analyst and PPC manager
• Manage Communication with the clients weekly as well as account wise, Keeping a track of all the ad campaigns &  deliverables list etc. 
• Develop strong relationships with Amazon vendor managers, partners and external agencies
• Maintain KPIs and report on performance to key stakeholders identifying risks and opportunities, making recommendations, and implementing the action plan.

Qualifications:

• MBA in marketing 
• Excellent oral and written communication skills, and an ability to influence internal and external partners
• A practical and creative approach to problem-solving

• Must be able to understand complex environments and projects, pay attention to details and maintain an organized workflow
• Excellent planning, project and time management, and decision-making skills with the ability to self-manage numerous projects simultaneously
• Prioritize and deliver timely, high-quality work

• Should have experience in both sales (hunting) and Account Management (Farming)
• Should have a track record of managing an account for more than 4-7 years with the growth record
• Should possess excellent oral and written communication skills
• Should be willing to have short trips to US / UK for 4 - 7 times a year
• Should have a very good understanding of Technology services
• Should have managed multiple customers/clients
• Exposure to project/ program management would be desirable

Responsibilities:

• Establish productive, professional relationships with key personnel in assigned accounts.
• Build a deep understanding of the assigned account's business and identify potential opportunities.
• Build the pipeline for the existing and new services.
• Be the Primary contact to the assigned account and ensure the relationship is built at all levels.
• Coordinate the involvement of company resources, including delivery, support functions, and management team to meet the account performance objectives and customer expectations.
• Proactively assess, clarify, and validate customer needs on an ongoing basis.
• Responsible for Customer Satisfaction and work with the counterpart on the delivery side
• Own the account and perform the Account Analytics to be able to create growth
• Make sure the CRM is up to date.
• Ensure Account level metrics exist and run a monthly/quarterly steering committee meeting with the stakeholders on both sides
• Own the contract process with all the accounts
• Ensure the client has the complete visibility of all the Aspire services with periodic updates
• Meets assigned targets for profitability and strategic objectives in assigned accounts.
• Ensure compliance to the Account Management process as defined by the company

Accountabilities and Performance measures:

• Achieves assigned targets in the designated accounts.
• Meets assigned expectations for profitability.
• Ensure the collections are done on time (DSO is a metric)
• Achieves strategic customer objectives defined by company management.
• Completes strategic customer account plans that meet company standards.
• Work timing would be aligned to the respective geography.

Key communication points:

• Within Aspire: Senior Management, Service Line Heads and Managers, Project Managers of the assigned accounts, Marketing teams
• Customer Side: CXO, VPs, Product Managers
• Maintains high customer satisfaction ratings (CSAT) that meet company expectations.

• Should have minimum 0ne year experience in US AR Calling .
• Must have experince in Denials
• Must have experience in provider end 
• Candidate should be ready to work in night shift 
• Ready to relocate to Ernakulam
• Preferably immediate joiners