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1. Lead a team of associates who are the first point of contact for members - identify, understand and resolve customer queries via chat support / email or call if necessary.
2. Foster cross-functional relationships with internal stakeholders and devise methods for improvement of overall customer experience
3. Work on process/workflow design to ensure root cause resolution of frequent customer queries. Develop service procedures, policies and standards
4. Record and document all relevant user feedback
5. Manage escalations. Take ownership of customers' issues and follow problems through to resolution.
6. Manage rotational shifts to ensure great 24/7 customer support (8-hour shifts | 6 days working | Weekday off)
7. Own customer satisfaction targets and resolve all user queries within specified timelines
8. Scale our processes, services, and systems playbook
9. Recruit, mentor and develop customer service agents and nurture an
environment where they can excel through encouragement and empowerment
10. Report back to company leadership on key KPIs and benchmarks. Aid in the ongoing development and management of new KPIs
Requirements
1. High empathy & a mindset to not simply ‘manage’ customers but to delight them. We need a customer champion.
2. You know how to make simple moments impactful. “Delight is in the details” is your work mantra.
3. You're a natural teacher and communicator.
4. 3+ years of experience in customer service. Prior experience in managing customer support operations via chat in a fast-paced startup environment
5. Experience navigating and resolving customer escalations that you'd tell your grandkids about
6. Excellent communication skills with expert-level fluency in English.
7. Excellent knowledge of management methods and techniques.
8. A highly driven self-starter, with very strong ownership of their work
9. Awareness of the industry’s latest technology trends and applications
10. Ability to think strategically and to lead. Advanced troubleshooting and
multi-tasking skills


We are looking for an experienced developer to join our team. You must have 6 months to 2 years of work experience in Flutter and should have delivered at least 2-3 projects.
Required Skills (more the better):
- Deep understanding of Flutter (Dart)
- Good understanding of object-oriented programming
- Basic knowledge of native Android and iOS
- Experience with developing Responsive UI
- Knowledge on BLoC, Streams, Futures and other Flutter based design patterns
- Understanding of Social Platform, Google Maps, Analytics Integrations & Firebase Database
- Knowledge of Push Notification & cloud-based messaging
- Proficient understanding of code versioning tools, such as Git
Responsibilities will include:
- Design and build advanced applications on Flutter platform and optimize them in collaboration with our UX experts to maximize user experience and performance.
- Collaborate with cross-functional teams to define, design, and ship new features.
- Diagnose performance issues, fix bugs to increase the functionality of the application.
- Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
Why should you join Big Rattle?
Big Rattle Technologies specializes into development of Mobile and Web applications. Our clients include Fortune 5000 companies. Over the past 9 years, we have delivered multiple projects for clients from various industries like FMCG, Restaurants, Banking and Finance, Automobiles, Ecommerce, Television and Broadcast Agencies.
You will have an opportunity to get end-to-end exposure in software design and development of products, web applications and mobile applications. You will also have opportunities to participate in the decision-making process and take leadership roles as you grow in the organisation.
The company offers benefits like
- Healthcare coverage (including Covid-19 vaccination reimbursement)
- Technical certification fee reimbursements
- Technical training fee reimbursements
- 5-day work week
- Flexible working hours
- Hybrid working
Essential Functions (Listen>>Create>>Engage) -
● Write targeted content for C-Suite individuals & Founders.
● Develop website content & social media content with well-researched & engaging content
● Develop and manage supporting marketing programs and tools with a robust content calendar
● Analyze customer insights, industry insights, consumer trends, market analysis, competitors and
marketing best practices to build successful and consistent content pieces
● Develop thought leadership with a strategic and operational focus
● Upgrade website content with relevant content
● Execute email, and newsletter content development to nurture communities
Who are you?
To be successful in this role, you:
● Have 2-4 yrs of experience in content marketing, preferably in B2B or Finance
● Are creative, curious and enthusiastic
● Have a strong entrepreneurial spirit and the ability to creatively think and hustle to achieve goals
● Are a learner; As this is a new technical domain or preferably belong to a finance background
● Have a high sense of ownership and can continuously reinvent and improve how to do things
● Keep abreast with the latest trends, Identify industry trends, insights, and changes in UI/UX and digital
marketing
● Have exceptional analytical and research skills
What You’ll Love About Us
Our culture:
Complete autonomy and authority is given to each team member who is ready to take complete
ownership of their expertise to make the best decisions for the company. We believe in a diverse and
inclusive environment where all can achieve their full potential, leading to company, customer, and
community success.
Our benefits and perks:
We offer competitive compensation, including industry-leading maternity and paternity leave, wellness
programs, remote working, leave flexibility and work time flexibility.
Hiring for the Profile of Oracle Utility Functional Consultant for Bangalore,Chennai,Hyderabad on immediate basis
Job Description:
1.Conduct module specific requirement workshop, capture and align business requirement
2.Analyse the detailed interface requirement and identify individual interface touch points
3. Prepare module wise detailed fit/gap analysis and identify customization components
4. Prepare module specific Functional specification
5. Prepare module wise Configuration master sheet which translates the “Fit” items to the technology
6. Identify customization/extension requirement and communicate to Technical consultants
7. Support Technical Architect in preparing detailed technical specification for both customization and integration components
8. Configure the product as per the design worksheet and bring up the individual business process
9. Lead UAT for the module, and ensure smooth customer signoff
10. Prepare / Support T3 material and conduct T3.
Qualification:
8+ Years of Experience in Oracle Utilities Application Framework (OUAF)
2. Strong functional Experience on CIS Billing
3. Strong knowledge across OU components
4. Minimum 7+ years of experience as Architect for OU product suite (CC&B, MDM, C2M)
5. Minimum 4+ Years on experience in architecting and delivering OU CC&B/C2M
6. Atleast 2 full implementation experience of CC&B in Architecting OU Solutions
7. Strong techno product expertise on OU CC&B with thorough understanding of cross functionalities
Notice Period: 0-1 Month


Roles and Responsibilities
1) Understand client requirements and functionalities.
2) Write well-designed, testable, efficient code.
3) Responsible for solving complex technical issues.
4) Ensure quality projects are delivered within defined timelines.
5) Active involvement in client communication to understand functional requirements.
6) Maintain high standards of quality for code, documentation and other deliverables.
Required Skills
1) Good experience in Angular/React
2) Hand on Node.JS./Express JS
3) Database : MongoDB
4) Experience in Java Script, Typescript.
5) Experience working in an Agile environment.
6) Good communication skills.

1. Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model. |
2. Experience with Core web fundamentals: HTML, JavaScript, and CSS like Sass or LESS |
3. Thorough understanding of ReactJS and its core principles. |
4. Experience with popular ReactJS state management such as Redux or Flux |
5. Familiarity with newer specifications of EcmaScript (ES6+) |
6. Familiarity with RESTful APIs consumption |
7. Experience with common front-end development tools such as Babel, Webpack, NPM, etc. |
8. Ability to understand business requirements and translate them into technical requirements |
9. Familiarity with code versioning tools such as GitLab, Bitbucket |
10. Must be passionate about writing clean, efficient, and maintainable code |
11. Self-starter with the ability to cope with sharp learning curves. |
12. Excellent teamwork skills, |
13. Good Communication skill |
Strong proficiency with one of the Vue.js, Angular JS, React JS JavaScript Techologies
2. Knowledge of Node.js and frameworks available for it , such as Express JS, Strong Loop, etc
3. Understanding the nature of asynchronous programming and Promises and its quirks and workarounds
4. Good understanding of server-side templating languages (such as Jade, EJS, etc depending on your technology stack)
5. Good understanding of server-side CSS pre-processors such as Styles, Less
6. Basic understanding of front-end technologies, such as HTML5, CSS3, and Bootstrap
7. Understanding accessibility and security compliance
8. User authentication and authorization between multiple systems(Internal or Third party), servers, and environments
9. Integration of multiple data sources and databases into one system
10. Understanding fundamental design principles behind a scalable application
11. Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform
12. Implementing automated testing platforms and unit tests
13. Proficient in code versioning tools, such as Git or TFS
We are looking for an experienced Java Developer who will work closely with the
technical lead to identify and establish best practices in the company.
Requirements & Responsibilities :
● Design and develop features using Core Java, Spring Boot, and Hibernate
● Ability to design database schema, develop views and stored procedures
● Participate in user story grooming, design discussions and proposal of solutions
● Maintain existing software systems by identifying and correcting software defects
● Practice standard development process leveraging agile methodologies such as
SCRUM and TDD
● Review and analyze business requirements and provide technical feasibility and
estimates
● Manage development / support functions etc
● Excellent in OOPS concepts, system design
● Strong knowledge of Core Java, Spring, Hibernate and Microservices
● Hands-on experience in DB design, SQL, UI Technologies like HTML/CSS,
JavaScript, jQuery, etc.
● Good knowledge of design patterns
● Excellent knowledge of JSP, Servlets, WebServices, JUnit
● Experience in Agile software development
● Familiarity with JIRA, GIT, Maven
● Experience in working directly with a client
● Good knowledge in requirement gathering, analysis, and designing

Responsibilities Include
You will break down business opportunities and problems into software solutions. You will work closely with the CTO to help product and marketing stakeholders distill the product vision and roadmap, into a technology vision. You will be responsible for the evolution of an already bleeding-edge highly distributed systems at the back-end, and would need to work with front-end architects to come up with the best user experience for the gaming platform. You will be required to make decisions quickly, and work under strict timelines. You would lead technology strategy through analysis of market trends and product requirements. You would help set coding guidelines and help bring the most modern tools to keep engineering processes most efficient.
Requirements
- B.E/MS in Computer Science or equivalent.
- 10+ years or more of progressive software technology experience with at least 3 years in an architectural role.
- Completely hands on with technology and architecture. Start-up experience is a huge plus.
- Ability to quickly prototype and demonstrate technology value adds and educate + drive adoption within the extended technology team
- Excellent and robust understanding of scalable product system architecture(s), platforms and core technologies
- Demonstrated problem-solving and leadership skills to pursue correct engineering process in adverse conditions. Ability to embrace and demonstrate leadership beyond ownership
- Work with engineering leadership to setup and manage processes.
- Track record of thought leadership and out of the box thinking in the technology arena.
- Ability to work efficiently in an entrepreneurial and in a start-up environment
- A Java/Spring/Akka, Javascript or Golang rockstar.
- Deep and hands on knowledge of some of these technologies - MySQL, NodeJS, message brokers such as Kafka/RabbitMQ, NoSQL datastore such as Mongo, Cassandra, Arango, distributed caches such as Redis/memcached, container technology such as Docker and Kubernetes etc.
- Great proficiency in distributed systems design, with an ability to make the right trade-offs for creating future-proof solutions.
- Building quick PoCs and full-fledged solutions with various AWS managed services would be a big plus.

