Sr. Community Manager

Criteria

Mandatory

Strong Senior Business & Data Analyst Profile with deep experience in sales incentives and compensation analytics

Mandatory (Experience 1) – Must have 3+ years of experience in a Business analyst/Data analyst/Product analyst role with atleast 2+ years in BFSI/Fintech/B2B SaaS domain handling incentives or commissions

Mandatory (Experience 2) – Must have hands-on experience managing sales commissions, incentives, or variable pay programs (CRM administration alone is not sufficient).

Mandatory (Experience 3) – Must have worked independently on analytical workstreams, from problem framing through to stakeholder presentation.

Mandatory (Tech skill 1) – Must have deep proficiency working with complex, large, messy sales and incentives datasets (commission plans, quota structures, channel programs, and payout workflows)

Mandatory (Tech skill 2) – Must have a solid understanding of how commission plans are structured, how channel incentives differ from direct sales comp, and why calculation accuracy and auditability matter.

Mandatory (Tech skill 3) – Must have advanced Excel skills — building models from scratch, nested formulas, pivot tables, and strong calculation accuracy.

Mandatory (Tech skill 4) – Must have a track record of translating business requirements into precise product requirements, bridging business stakeholders and product/engineering teams.

Mandatory (Communication) – Must have clear written and verbal communication with both technical and non-technical stakeholders.

Mandatory (Domain) – Must have prior exposure to BFSI/Fintech/B2B SAAS platforms dealing with Sales Performance Management (SPM), Incentive Compensation Management (ICM), or channel incentives (commission automation, quota & territory planning, gamification, or channel partner loyalty).

Mandatory (Note): The compensation is inclusive of variable (Exact breakdown is subjective to each candidate)

Support Engineer

The Support Engineer will be responsible for providing technical support for the Risk Management System (RMS) product, ensuring that both internal and external users can resolve issues quickly and efficiently. This role involves troubleshooting technical problems, providing solutions, and collaborating with engineering and QA teams to enhance the product. Additionally, the Support Engineer will assist with user training, monitor system performance, and contribute to continuous product improvement. 

Roles and Responsibilities

• Act as the first point of contact for users experiencing issues with the RMS platform, both internally and externally. 
• Troubleshoot and resolve product-related issues, ensuring minimal disruption to users. 
• Collaborate with product and engineering teams to identify and resolve recurring technical problems and escalate more complex issues. 
• Document support tickets, ensuring detailed tracking of issues, resolutions, and feedback. 
• Provide training and guidance to users on how to effectively use the RMS system.
• Ensure customer satisfaction by providing timely and effective solutions to any issues faced by users. 
• Assist in the preparation of knowledge base articles, user documentation, and FAQs to empower users to resolve minor issues independently.
• Respond to user queries in a friendly and professional manner, ensuring clear communication. 
• Proactively follow up with customers to ensure issues are resolved to their satisfaction.

Required Skills

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field. 
• Prior experience in software support preferably in a fintech or financial services environment. 
• Experience with troubleshooting software and hardware issues in a production environment.
• Hands-on experience with common support/ticketing tools (e.g., JIRA, Bugzilla, Selenium, Postman, etc.).
• Ability to manage multiple priorities and deliverables in a fast-paced environment.
• Familiarity with databases like SQL.

Principal DevOps Engineer

Note - Screening Requirement: Please note that this position requires a minimum of 8+ years of hands-on Architecting DevOps/SRE/Platform Engineering experience specializing in AWS, EKS/Kubernetes, Terraform, Python, Jenkins, and AI workflows (Mandatory skills) from scratch.

We are looking for an absolute builder who has a proven track record of personally architecting, designing and setting up production-grade AWS EKS clusters entirely from scratch. If your experience is primarily limited to managing, maintaining, or optimizing pre-existing environments that were already stood up by another team, this is not the right opportunity for you.

Who are we?

Securin is an AI-driven cybersecurity company focused on proactive, adversarial exposure and vulnerability management. Our mission is to help organizations reduce cyber risk by identifying, prioritising, and remediating the issues that matter most. Powered by a seasoned team of threat researchers and status as a Certified Naming Authority (CNA), Securin combines artificial intelligence / machine learning, threat intelligence, and deep vulnerability research (including the Dark Web) to deliver an adversarial approach to cyber defense. We help enterprises shift from reactive patching to strategic, risk-based exposure and vulnerability management – driving smarter security decisions and faster remediation.

What do we promise?

We are a highly effective tech-enabled cybersecurity solutions provider and promise continual security posture improvement, enhanced attack surface visibility, and proactive prioritized remediation for every one of our client businesses.

What do we provide?

● A chance to be on the leading edge of cybersecurity and AI

● Ability to have direct impact on company growth and revenue strategy

● An opportunity to mentor and be mentored by experts in multiple disciplines

What do we deliver?

Securin helps organizations to identify and remediate the most dangerous exposures, vulnerabilities, and risks in their environment. We deliver predictive and definitive intelligence and facilitate proactive remediation to help organizations stay a step ahead of attackers. By utilising our cybersecurity solutions, our clients can have a proactive and holistic view of their security posture and protect their assets from even the most advanced and dynamic attacks.

Securin has been recognized by national and international organizations for its role in accelerating innovation in offensive and proactive security. Our combination of domain expertise, cutting-edge technology, and advanced tech-enabled cybersecurity solutions has made Securin a leader in the industry.

Core Technology Stack

AWS , EKS / Kubernetes, Jenkins , Python ,Terraform ,CI/CD , AI

Key Responsibilities:

● Architect and manage the end-to-end SaaS platform infrastructure on AWS, including EKS cluster design, VPC networking, IAM, and multi-region availability.

● Build, maintain, and optimize Jenkins-based CI/CD pipelines and develop Python automation scripts for provisioning, deployments, and runbook automation.

● Define and enforce platform SLOs/SLAs; own the observability strategy across logging, metrics, and tracing.

● Manage and participate in the on-call rotation; act as escalation point for P1/P2 incidents and drive post-incident reviews.

● Drive Infrastructure-as-Code (IaC) practices with Terraform/CloudFormation and champions a culture of automation and operational excellence.

● Collaborate cross-functionally with product, security, and engineering teams to align infrastructure roadmap with business goals.

● Identify opportunities to leverage AI to automate operational and DevOps workflows.

● Design and implement AI-assisted solutions for incident triaging, root cause analysis, log analysis, and performance optimization.

● Drive the adoption of AI-powered tools for infrastructure management, deployment automation, monitoring, and troubleshooting.

● Build intelligent workflows that reduce manual effort in release management, capacity planning, and operational support.

● Integrate AI capabilities into CI/CD pipelines to improve code quality, deployment reliability, and operational efficiency.

● Collaborate with engineering teams to automate repetitive tasks and improve developer productivity.

● Define best practices and governance for the safe and effective use of AI across DevOps processes.

● Measure and report on productivity gains, operational improvements, and cost savings achieved through AI adoption.

Requirements:

● 8+ years of experience in DevOps, SRE, or cloud infrastructure engineering roles.

● Deep hands-on expertise with AWS services (EC2, EKS, RDS, S3, IAM, VPC, CloudFront, Route53, Lambda, etc).

● Strong Kubernetes experience: cluster management, Helm, autoscaling (HPA/KEDA).

● Proficiency with Jenkins for complex CI/CD pipeline design and maintenance.

● Solid Python scripting skills for automation, tooling, and infrastructure management tasks.

● Experience with Infrastructure-as-Code using Terraform and/or AWS Cloud Formation.

● Proven track record of architecting and managing end-to-end SaaS products in a cloud-native environment.

● Strong understanding of networking fundamentals, security best practices, and compliance frameworks (SOC 2, ISO 27001 a plus).

● Hands-on experience with on-call processes and incident management frameworks.

Preferred Qualifications:

● AWS certifications: Solutions Architect Professional, DevOps Engineer Professional, or equivalent.

● Familiarity with service mesh, secrets management (Vault, AWS Secrets Manager), and zero-trust security models.

● Experience with multi-tenant SaaS architectures and tenant isolation strategies.

● Knowledge of FinOps principles and AWS cost management tooling.

● Experience with database DevOps: RDS, Aurora schema migrations, and backup strategies.

Core Competencies:

● Strategic Thinking – ability to translate business goals into scalable technical architecture.

● Operational Excellence – strong bias for reliability, automation, and continuous improvement.

● Communication – ability to clearly articulate complex technical topics to non-technical stakeholders.

● Ownership Mindset – proactively identifies and resolves risks without waiting to be asked.

● Resilience Under Pressure – calm and decisive during incidents; leads by example in high-stress situations.

Why should we connect?

We are a bunch of passionate cybersecurity professionals who are building a culture of security. Today, cybersecurity is no more a luxury but a necessity with a global market value of $150 billion.

At Securin, we live by a people-first approach. We firmly believe that our employees should enjoy what they do. For our employees, we provide a hybrid work environment with competitive best-in-industry pay, while providing them with an environment to learn, thrive, and grow. Our hybrid working environment allows employees to work from the comfort of their homes or the office if they choose to. For the right candidate, this will feel like your second home.

If you are passionate about cybersecurity just as we are, we would love to connect and share ideas

About Prêtture

We are India’s coolest SaaS ERP for Fashion, Lifestyle and Home Decor brands. Currently working across 100 brands like House of Masaba, Rahul Mishra, Raw Mango, Anamika Khanna and many others across India, helping them organise their end to end business workflow through our application.

We are currently working on new development and enhancement in the application and are hence looking forward to senior software developers.

The ideal candidate is a creative problem solver who understands the requirement and comes up with the solution keeping in mind the impact of the solution on existing code

Responsibilities

• Understand the problem statement and get the code done for the server side programming of our software including the database and other internal/external micro services communication
• Maintain the quality of code
• Impact analysis before actually writing any code
• Use the optimised SQL queries only

Qualifications

• At least 2-3 years' of experience using NodeJS and MySql/PostgreSQL (This is mandatory. Please do not apply in case of lesser experience in either NodeJS or MySQL/PostgreSQL)
• Bachelor's degree or equivalent experience in Computer Science

Office Location

 Navi Mumbai

Total experience Required: 7+ Years
Responsibilities:

• Develops ServiceNow software solutions using JavaScript, Web Services, MYSQL, XML, JSON
• Configuration Management (CMDB)
• Analyze system performance issues and determine performance enhancements
• Administration of Knowledge Base and Service Catalog
• Configure out-of-the-box workflows and create/maintain custom workflows
• Configure application related fields, forms, views, email notifications, acceptance roles and access controls
• Integrate ServiceNow application(s) with third party systems/applications via APIs
• Provides input to staff involved in writing and updating technical documentation such as user manuals
• Prepares reports on analyses
• Under general direction, independently develops, maintains and extends a stable production, development and testing middleware infrastructure while extending the functionality and enabling developers to use it via mentoring and formal training
• Independently develops, modifies, and implements moderately to highly complex information systems that are thorough and accurate and conform to MST standards
• Codes, tests, debugs, and documents assignments of moderate to high complexity
• Independently researches and resolves more complex technical problems
• May serve as project manager or team lead on complex projects
• Based on customer requirements, formulates/defines systems scope and objectives
• Researches, develops, codes or modifies architecture components that are well designed, efficient and conform to MST architectural standards
• When assuming the project manager role, manages day-to-day project-related activities for projects of moderate to high complexity
• Work with multiple business owners to move forward development and enhancements around the core ITSM applications including Incident, Change and Request in a Domain separated instance of ServiceNow

Qualifications for ServiceNow developer:

• Ability to set up data security via control rules, domain separation 
• Bachelor of Science in Computer Science, a similar technical discipline, or comparable industry experience
• Minimum 3 years of experience supporting the implementation, configuration, and/or development of the ServiceNow tool

Soft Skill:

• Self-driven, Motivated, Hardworking, Proactive, Good communication skill and documentation skill, should have experience in gathering business requirement and documentation. Should be a team player

Technical Skills:

• A must:- ASP.Net MVC, JavaScript, jQuery, Windows Azure, SQL Server, PL/SQL, ASP.NET using C# - SD [Primary], API creation PL SQL, Azure
• Desirable: - Knowledge on MVC dot net core