Sr. Community Manager

We are the largest and most active online platform for international education!

Yocket was established in 2015 with a mission to connect people to the world's best learning opportunities.

Today, Yocket is the largest community-driven online platform for international education. We help the study abroad aspirants by connecting them to the best universities over the world. Till date, we have helped more than 10,00,000 students across countries pursue their higher education.

Every day thousands of students use our products to explore universities, connect with peers and alumni from renowned universities. Recently we were chosen as one of the Top 100 Indian Startups by Google and MeitY’s Appscale Academy Initiative !! We’re also ranked #18 on AppStore Top Charts - Education!

At Yocket, we strive to help our employees find passion and purpose. Join us in changing the way students make their decisions about education. If you wish to create an impact and help students get the best education by taking our vision ahead, we would love to have you in our team!

Key responsibilities:

The employee will be involved in direct sales.

Internship to 1 year of experience in Sales

He/She will be responsible for building rapport with students and their parents.

Needs to have an understanding of the student profile.

Good to have CRM knowledge

Good target records

Open to making from different sources

Open to traveling

Open to attending Virtual events and Physical events/seminars/Webinars

Requirements

1 to 3 years of experience in Sales

Bachelors degree or equivalent experience.

Excellent written and verbal communication skills.

Highly organized with excellent attention to detail.

Prior experience in sales/knowledge of sales tools

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service. 

To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills. 

RESPONSIBILITIES 

• Handling customer complaints, provide appropriate solutions and alternatives within the time limit. 
• Following up to ensure proper resolution. 
• Adherence to all the SLAs 
• Mediate between clients and the organization. 
• Possessing excellent product knowledge to enhance customer support 
• Promote value through great customer experience. 

REQUIREMENTS 

• A bachelor’s degree in administration or a related field. 
• A minimum of 1-2 years' experience as a customer support executive. 
• Excellent interpersonal and written and oral communication skills. 
• Knowledge of CRM systems. 
• Computer skills. 
• Knowledge of customer success processes. 
• Patient and active listener. 
• Passion for service. 

Android Developer

Experience 3-8 years

Job Qualifications and Skill Sets(T3-T4)

T3

1. Full-time undergraduate degree or above in computer and related majors

2. More than 3 years of Android development experience, proficient in Java/Kotlin language.

3. Have good architecture and interface design capabilities, understand object-oriented design and design patterns, and be able to write high-quality code.

4. Understand performance optimization and be familiar with underlying principles such as Android framework, multi-threading, data storage, and network communication.

5. Have strong ability to analyze and solve problems, learn quickly, withstand pressure, and communicate and collaborate.

6. Proficient in the use of mainstream tripartite frameworks

T4

1. Full-time undergraduate degree or above in computer and related majors

2. More than 5 years of Android development experience, proficient in Java/Kotlin language.

3. Have good architecture and interface design capabilities, understand object-oriented design and design patterns, and be able to implement reusable components with high quality.

4. Familiar with performance optimization, familiar with underlying principles such as Android framework, multi-threading, data storage, network communication, etc.

5. Have strong ability to analyze and solve problems, learn quickly, withstand pressure, and communicate and collaborate.

6. Applicants with experience in large-scale IM systems, social/community APPs, and front-line Internet product development will be given priority.

7. Applicants with development experience in large-scale project performance optimization, engineering efficiency optimization, cross-platform solutions, etc. will be given priority.

8. Be familiar with one or more third-party source codes. You need to be familiar with and understand design patterns and Android source codes.

Note: Kindly apply only if your open to Work from Office Bangalore and available to join immediate to 10 days.

Interested candidates connect @Bhavani P on the LinkedIn or message your number/ id on the cut short chat.

Pre-Sales Executive

Company Name:              Asset Infinity (Regd as PcsInfinity Pvt. Ltd)

Location:                           Noida (Hybrid)

Joining:                             Immediate-15 days

No of hires:                       3-5

Reporting:                        CEO/MD

CTC:                                 Confidential

Experience level:              0- 3 years

Profile Summary: We are looking to hire resourceful, efficient, and energetic candidates to join our Team. The candidates will have exposure to our Business & cross-functional teams along with an opportunity to work for a leading asset management solution – Asset Infinity.

Roles & Responsibilities;

• Understanding the client's requirements and then customizing the product/services as per their needs
• Reaching out to new customers and making presentations or pitches outlining the benefits of product/ services
• He/she will be responsible for payment follow up
• Build strong collaborative relationships with cross-functional product development/Onboarding/Customer Success teams
• Be a part of the demo calls and pitch our Product to the customer and explain all the features and product offerings.
• CRM Management – leads, customers, partners, affiliates.
• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Work on documents- PPT, SOP, Proposal writing, BRD, FRD, SRS, etc, and other project deliverables as and when required.

Qualifications & competencies;

• Preferably an MBA/PGDM, with strong technical education background- B.Tech(IT), BCA will be preferred.
• Excellent selling, negotiation and communication - both written and verbal skills.
• Familiarity with the tools and technologies like Zoho, or any SaaS/ERP-based platforms will be value-added
• Any prior corporate experience will be highly preferable.

Description:

We are looking for an organized, detail-oriented individual to join our team as a software product manager. The responsibilities of the software project manager include overseeing software projects from start to finish, managing and motivating software developers and other team members, giving customer presentations, and writing project proposals.

To be successful as a software project manager, you should have a good working knowledge of project estimation techniques and the ability to motivate team members. Ultimately, a top-notch software Product manager should have good communication and decision-making skills.

Responsibilities:

1.Discussing potential projects and their parameters with clients, executives, and software developers.

2.Planning out the blueprints for software projects, including defining the scope, allocating resources, setting deadlines, laying out communication strategies, and indicating tests and maintenance.

3.Assembling and leading the project team.

4.Participating in and supervising each stage of the project.

5.Ensuring each project stays on schedule and adheres to the deadlines.

6.Creating a project budget and ensuring the project adheres to the budget as closely as possible.

7.Determining and overseeing consistent testing, evaluation, and troubleshooting of all products in all stages of completion.

8.Tracking milestones, deliverables, and change requests.

9.Serving as a liaison to communicate information regarding changes, milestones reached, and other pertinent information.

10.Delivering completed software products to clients and performing regular checks on the products' performance.

11.Software Project Manager Requirements

12.A bachelor's degree in information technology, software development management, software engineering, computer science, or a related field.

13.Proven experience in project management and software development.

14.Good working knowledge of project estimation techniques.

15.Excellent technical knowledge.

16.Good leadership, decision-making, and organization skills.

17.Strong attention to detail and multi-tasking skills.

Qualification:

1. Minimum ten (10) years of total work experience in software development
2. Good technical proficiency with PHP, Laravel, Javascript technologies and its related framework
3. Strong knowledge on AWS
4. Experience in Data collection, management and analysis
5. Experience in MYSQL/Maria DB
6. Knowledge in SaaS architecture

Responsibilities:

• Lead QA engineers into developing performance & functional test plans and test scenarios using requirements and product documentation while specifying testing overview, approach, strategy, scope, architecture, environment, roles and responsibilities
• Scope projects and estimate testing needs
• Design and implement testing methods for both end to end, and individual service layers of the application stack
• Identify bottlenecks in functionality and performance, and provide actionable information and suggestions based on analysis of testing results
• Communicate technical information clearly with both technical and non-technical teams
• Work closely with development engineers and management in a fast-paced technical environment

Requirements:

• 4-7 years experience in Quality Assurance of IT products
• Hands on experience in Test Automation using Selenium
• Experience Leading Testing Teams in both Manual and Automation Testing.
• Strong work ethic and accountability on Quality Assurance
• Experience in building SCRUM/Agile skills within the Testing Team
• Exercise independent thought and judgement and adapt to new tasks
• Experience in Performance Testing is mandatory.
• Experience in Security Testing is a plus, but not mandatory