Sr. Community Manager

IT Operations Management:

 Oversee daily IT operations including infrastructure, service desk, data center,

and network management.

 Ensure high availability, performance, and security of all IT services and

platforms.

 Implement and uphold ITIL best practices across incident, change, problem, and

service management.

 Lead and mentor the IT operations team to achieve performance and service

excellence.

 Monitor KPIs and drive continuous improvement in IT service delivery.

Presales Support for Managed Services:

 Collaborate with Sales and Solution Architects to develop tailored Managed

Services offerings for prospective clients.

 Participate in client meetings to present operational capabilities, service

models, and SLAs.

 Contribute to proposals, RFP responses, and technical documentation for

managed services solutions.

 Provide technical insights and feasibility assessments for client requirements.

Customer Infrastructure Transition:

 Lead the transition and onboarding of customer IT environments into our

Managed Services framework.

 Define and execute transition plans including discovery, documentation,

handover, and stabilization.

 Coordinate with internal teams and client stakeholders to ensure smooth

migration of services and minimal disruption.

 Identify risks and mitigation strategies during the transition phase.

Vendor and Compliance Management:

 Manage third-party service providers and ensure SLA compliance.

 Ensure adherence to industry standards, security practices, and regulatory

requirements.

 Participate in IT budgeting, procurement, and capacity planning.

Overview

adesso India specialises in optimization of core business processes for organizations. Our focus is on providing state-of-the-art solutions that streamline operations and elevate productivity to new heights.

Comprised of a team of industry experts and experienced technology professionals, we ensure that our software development and implementations are reliable, robust, and seamlessly integrated with the latest technologies. By leveraging our extensive knowledge and skills, we empower businesses to achieve their objectives efficiently and effectively.

Job Description

We are looking for an experienced Senior Software Developer for IT Services Management Team. 

In this role, you will be responsible for the application management of a B2C application to meet the agreed Service Level Agreements (SLAs) and fulfil customer expectations. 

You will act as an On-call-duty team in the time between 6:00 PM to 8:00 AM IST- 365 days a year. We are seeking a hands-on Software Developer with strong experience in Frontend + DevOps knowledge.

Responsibilities:

Problem Management & Incident Management activities: Identifying and resolving technical issues and errors that arise during application usage. 

Release and Update Coordination: Planning and executing software updates, new versions, or system upgrades to keep applications up to date.

Change Management: Responsible for implementing and coordinating changes to the application, considering the impact on ongoing operations.

Requirements:

Education and Experience: 

A bachelor’s or master’s degree in a relevant field, with a minimum of 5 years of professional experience or equivalent work experience.

Skills & Expertise:

Proficient in ITIL service management frameworks.

Strong analytical and problem-solving abilities.

Experienced in project management methodologies (Agile, Kanban).

Excellent English Communication, presentation, and interpersonal skills, with the ability to engage and collaborate with stakeholders.

Experience in 24x7 application On call Support and ready to work in shifts on a Hybrid /WFH mode.

This assignment is a long-term contract for more than 3 years.

Good knowledge in Frontend Technologies like Frontend & DevOps – skill set given below.

Skills & Requirements

React JS (v17+), Tanstack, Context, React Router, Redux, Webpack / Vite, Storybook, Jest, React Testing Library, Vitest, Cypress, npm, Restful API, Azure, Azure Devops, Kubernetes, kubeAPI, docker/container, Debug Tools, openSSL, Kustomize, Curl.

Roles and Responsibilities

Financial Controller

1. Leadership and Strategic Planning: Collaborating with senior leadership on

strategic initiatives and providing financial insights

2. Budgeting and Forecasting: Leading the budgeting and forecasting process to

provide accurate financial projections.

3. Cost Control: Implementing/ identify measures to control costs and improve

profitability

4. Team Management: Leading and developing a team to ensure effective

performance and goals achievement

5. Risk Management: Identifying financial risks and implementing strategies to

mitigate them.

6. Hands on experience of fundraising from Institutional Investors and closely

monitor the due diligence process for fundraising.

7. Liaising with financial institutions, regulatory authorities, and other agencies

8. Dealing with Investment Bankers, NBFC, Rating Agencies and Govt authorities

9. Raising long term Debt and short-term funding

10. Interacting with Strategic investor, Private Equity, FIs and NBFCs

Chief Compliance Officer

11. Ensuring compliance with secretarial related matters under Companies Act 2013.

12. Liaison with Stock Exchanges, SEBI and other regulatory authorities and look

after yearly/half yearly returns, audit reports, SEBI enhanced supervision data

and other periodic compliances.

13. Handling of periodic and event-based compliances of Stock Broking, DP, Merchant

Banking, PMS and Market Making. Ensuring timely & accurate regulatory

submission to exchanges, Depositories, various PMS submission etc.

14. Review and defining processes for implementation of various circulars issued by

Exchanges, Depositories, SEBI etc.

15. Query handling in relation to regulatory area of SEBI, Exchanges & Depositories.

16. Handling regulatory & exchange inspections, if any.

17. Assist the Senior Management in overseeing the implementation of the

Compliance Policy, internal codes of conduct, prescriptions in compliance

manuals, etc.

18. Drafting of Annual Report sections relating to secretarial and legal compliances

under Companies Act.

• Proven industrial experience in software
• Excellent communication skill
• Excellent on Unix and Shell Scripting, Vi Editor (also Python)
• Development for any Test Automation with C++
• Development experience in Test Automation with shell scripting
• Should have good analysis skills, good comprehension and abstraction capability
• Experience / expertise in Docker
• Good experience working on Databases Oracle/MySQL: SQL Queries, Joins, Views etc.
• Good understanding of C++ skills: STL, String Operations, Design Patterns, OOPS concepts
• Know-how of Eclipse
• CI (Continuous Integration), Jenkins, GIT
• Working experience with Agile methodology, JIRA

We are #hiring for AWS Data Engineer expert to join our team

Job Title: AWS Data Engineer

Experience: 5 Yrs to 10Yrs

Location: Remote

Notice: Immediate or Max 20 Days

Role: Permanent Role

Skillset: AWS, ETL, SQL, Python, Pyspark, Postgres DB, Dremio.

Job Description:

 Able to develop ETL jobs.

Able to help with data curation/cleanup, data transformation, and building ETL pipelines.

Strong Postgres DB exp and knowledge of Dremio data visualization/semantic layer between DB and the application is a plus.

Sql, Python, and Pyspark is a must.

Communication should be good

• Handling customer queries on Web Chat, E-mails and Social Media
• Educate current and potential customers with product and service information
• Maintain accurate customer records
• Identify and escalate priority issues to the Team Leader and Ops Team
• Actively participate in team meetings

• Handle all queries in a polite, professional manner
• Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution.
• Educate customers on services and processes.
• Escalate any issues to the Team Leader.
• Achieve agreed KPIs and Objectives.
• Adhere strictly to shift schedules.
• Adhere to laid down internal policies, procedures and processes.
• Work collaboratively with the team.
• Candidates from voice/non- voice both will be fine. 
  Experience with the SAAS model will be an added advantage. 
  Ecommerce background will be an added advantage. 
  Communication skills should be good in verbal and written communication.