Our Company
Tealbox.Digital is a Marketing-Technology company founded by IIT-Delhi alumni, focused on solving complex problems for businesses operating online. We leverage Paid Media to help clients all over the globe acquire new customers, retain existing ones and maximize customer lifetime value. We have been involved with several pre-sales startups that approached us with the intent to establish their proof of concept and we have enabled those businesses to grow from there to seven-figure turnovers. Our performances have impacted businesses so largely that we were able to set them up to raise capital from large investors. We currently operate in four continents and are growing steadily owing to the current need for businesses to go online and efficient performance marketing solutions to keep this channel sustainable. The businesses we largely work with are small-scale enterprises and startups and we are directly responsible for shaping how their business grows.
TealBox Digital is an Indian startup with a global outlook. We are an equal opportunity employer and are committed to creating exceptional employee experiences. We believe in empowering people by focusing on employee development and investing in continuous learning opportunities. We’re committed to helping people thrive professionally and personally.
Job Description
We are looking for curious individuals who are natural leaders and have the ability to recognise what needs to be done. We require candidates with strong written & verbal communication skills and analytical thinkers. The ideal candidate will need to be able to effectively articulate insights and recommended actions.
In this role,
- You need to analyze and solve increasingly complex business problems.
- You will be working as a part of the Digital Marketing & Customer Analytics team which provides a set of processes that measure, manage and analyze marketing activities in order to provide actionable insights and recommendations to clients’ advertising campaigns to optimize ROI & performance efficiency in operations.
- You will have experience in transforming large amounts of diverse business data into valuable and meaningful information that can be used to support campaign-wise decision-making.
- Design and carry out high quality analysis in service of projects undertaken on behalf of clients and ensure the analysis is presented in a compelling way.
- You will have good written and oral communication skills in English language and the ability to transform data into actionable insights for an audience composed of digital experts, novices and beginners.
- Conceptualize and implement Paid Media strategies to acquire new customers and grow client businesses.
- Stay informed of the relevant industry, paid media, and paid media platform trends and best practices.
- The ideal candidate is someone who enjoys solving problems. They love taking on difficult challenges and finding creative solutions and does not get flustered easily.
Requirements
- Graduates with an aptitude to pick up new skills or 4-6 years’ experience in the marketing segment with a clear understanding of digital marketing or individuals with equivalent/relevant experience.
- Experience with FB Ads, Google Ads, Amazon Ads, Programmatic Buying and other allied tools such as Google Analytics, Google Tag Manager etc, is a plus but NOT mandatory.
- Strong presentation skills and ability to work with diverse stakeholders.
- Ability to analyze large data sets and use analytical skills to create easy-to-understand, actionable insights for business stakeholders.
- Intermediate knowledge/experience with Google Sheets, Google Slides, Google Data Studio, Python, etc.
- Strong math/analytical and quantitative skills.
- Strong problem-solving skills.
- Very strong oral and written communication skills.
- Intermediate knowledge/experience with relational databases and report development.
- Close attention to detail, accuracy, follow-through and excellent organizational skills.
- Proof of ability to take up responsibility and deliver on actions
About TealBox Digital Private Limited
About
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- Strong Java Basics
- SpringBoot or Spring MVC
- Hands on experience on Relationl Databases (SQL query or Hibernate) + Mongo (JSON parsing)
- Proficient in REST API development
- Messaging Queue (RabitMQ or Kafka)
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- Good at problem solving
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- 3+ years of experience in using Java/J2EE tech stacks
- Good understanding of data structures and algorithms.
- Excellent analytical and problem solving skills.
- Ability to work in a fast paced internet start-up environment.
- Experience in technical mentorship/coaching is highly desirable.
- Understanding of AI/ML algorithms is a plus.
Technical Support Operations
- Infrastructure support and escalation management
- Effective management of infrastructure
- Proactive maintenance of Infrastructure at branches and HO
- Timely closure of tickets with in SLA
- Maintaining 100% uptime of Network.
- Proactive monitoring maintenance of network and Internet bandwidth
- Maintaining the working condition of the IT assets.
- Preparing the IT assets for the new joinees in a timely and effective manner.
- On-time execution of assigned projects;
- Proper utilization of the existing and newly added infra tools and assets. i.e EPM, Antivirus, etc.
- Ensure the regular Security measures are taken on the infrastructure.
- Ensure the process adherence as per IT Policies
Qualifications:
- 3 + years of overall experience in IT Infrastructure domain.
- Degree in Computer Sciences / IT or equivalent
Other Requirements:
- Keen interest in experimenting with new Technology/gadgets/systems
- Should take the responsibility for Infrastructure needs and fulfill the same
- Should be a great team player and a good manager
- A great multitasker who should be able to work in a demanding environment
- Should be well connected with the vendor community
- Strong written and oral communication and interpersonal skills
- Must have a go-getter attitude.
- High social responsibility & Integrity
- Compliance twitho policies, rules, and regulations
- Belief in Teamwork & Effective leadership
Technical Skills
- Good Knowledge on the end point infra support and server support
- Good Knowledge on IT security
- Linux, Windows OS knowledge
- Good knowledge on Networking and network security
Soft Skills
- Escalation handling
- Vendor management
- Good Decision making skill
- Communicating with customers through various channels (email/chat)
- Take ownership of the tickets and resolve the inquiry to customer’s expectations to deepen the relationship and achieve highest level of customer satisfaction
- Deliver extraordinary service by responding to questions concerning signups, bank and card interest rates, managing disputes and others
- Keeping records of customer interactions, transactions, comments, and complaints.
- Build rapport quickly with customers/clients and put them at ease
- Proven high initiative and energy level with good influencing, decision-making and collaboration skills
- Deliver on Customer Service Metrics as Per Goals ( Customer Satisfaction, Value Generation, Query Resolution, Call Handling Time, Quality etc.)
- Keeping yourself updated on company products to effectively manage customer queries.
- Smart Graduates with excellent communication skills
- 1 year to 3 years of experience working in customer support roles
- Demonstrated ability to handle highly complex and manual queries, excel knowledge
- Candidate with Corporate Card/Credit Card Servicing knowledge is preferred
- Empathetic, organised, problem solver
- Open to work in shifts (rotational day and night shifts).
- This is full-time, work from an office opportunity based out of Bangalore.
- No Cab facility will be provided but shift allowance will be provided.
JD
Accelerate customer adoption of Business • Analytics / RPA / DevOps etc. • Services Business • Understand customer preferences adequately, • Be able to handle discussions independently with the client • Present offerings to CXO level audience • Be comfortable with the fact that the business is composed of many small deals • Being a business that is composed of small and mid-sized ARRs • Execute for closure in the week/ month and plan for the quarters ahead • Are natural team players • Work closely with the OEM team and Partners to ensure success across all • service lines.
- Proficient in PHP / HTML / CSS / MySql / Javascript/Jquery
- Knowledge of the MVC Framework will be a plus point.
- Good to have Contributions to open-source
- Strong Knowledge of Data Structure and OOPS concept
- Knowledge of Redis will be a plus point
- Should have background knowledge of E-commerce Systems
- Should have work with API's and its services
- Must be passionate about writing clean and maintainable code.
ob Purpose :
- To lead Design, Development and Maintenance of Frontend Technology for Viacom18's flagship OTT Platform - VOOT, plan & innovate to deliver best-in class product features, ensuring market leadership and future readiness.
- Head the technology team for Viacom18's flagship OTT Platform - VOOT by enhancing and future proofing the technological infrastructure and capabilities to build a world class product.
Key Responsibilities :
Technological Readiness :
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- Evaluate Frontend technology stacks and choose best in class relevant solutions for business
- Build internal capability for technological functions for future readiness
- Drive technical and technological efficiencies to save cost
Technological Innovation :
- Identify avenues for product enhancement
- Convert relevant ideas to POC (Proof of Concept)
- Act as the technical product owner and work with product management team to deliver features and manage releases and enhancement
- Deliver best-in-class product functionality by minimizing crash rate, reducing improving playback time performance and ensuring maximum device coverage
Collaboration and Partner Management :
- Evaluate and finalize new partners for product enhancement from technical perspective
- Developing technological road maps in collaboration with Product team & external technology partners
- Timely and quality delivery of product/features, including outsourced functionalities and services with no downtime
Resource management of external partners to deliver results
Team management
- Work with the HR partner to create a workforce plan
- Review performance on regular basis
- Ensure optimum levels of engagement through appropriate recognition channels
- Provide inputs on hiring and succession planning
- Identify training needs by using TNA method
Key Performance Indicators :
- Develop best in class product functionality
- Ensure technological readiness for product
- Increase in the number of active daily video viewers
- Application Store rating
- Maintaining a crash rate & Maintain playability above 90%
- No. of new & high quality features rolled out on the platform
Skills : Front End, Android, iOS
- Preparing JD understanding the needs of hiring manager as well to ask questions that will help you identify the right candidate(s).
- Screen for basic competence of candidates against a technical job description
- Responsible for full-cycle recruiting: interview, offer, negotiation and close candidates for assigned requisitions.
- Identify & Sourcing candidates through various channels Job boards, LinkedIn, cold calls, Technology forums, as well as the database acquired and Buddy referrals as per the requirements of the company standards.
- Generate Recruitment Dashboard periodically & Maintain MIS. on Talent Acquisition activities
- On boarding of new joiners
- Support and advise on HR policy, ensure compliance to the company's policies.
- Serve as an escalation point for personnel and employee relations issues.
- Handling HRMS.
- Update management on a variety of matters including absence, poor performance and manage terminations
- Research attrition/retention, analysing trends thorough headcount and exit data and recommending appropriate course of action.
- Leave and Attendance management Organise Corporate events and other employee engagement activities
- Organise Corporate events and other employee engagement activities
- Strong knowledge of Android SDK.
- Experience with Android Studio and Gradle Build System.
- Familiarity with RESTful APIs to connect Android applications to back-end services.
- Strong knowledge of Android UI design principles, patterns, and best practices.
- Experience with offline storage, threading, and performance tuning.
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- Familiarity with cloud message APIs and push notifications.
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