Digital Marketer

Key Responsibilities:

• Provide day-to-day support for the Fiserv Signature platform, responding to issues, troubleshooting, and resolving technical problems efficiently.

• Collaborate with clients and internal teams to analyze, configure, and implement solutions on the Fiserv Signature platform.

• Assist in system upgrades, patches, and maintenance activities to ensure the platform remains secure and up to date.

• Conduct detailed investigations to identify root causes of issues and propose effective solutions.

• Support client onboarding, data migrations, and customizations as needed.

• Document issues, resolutions, and procedures to maintain a knowledge base for the support team.

• Provide training and guidance to end-users regarding system features, functionalities, and best practices.

• Work with vendors or Fiserv support for escalation of unresolved issues and coordination of system fixes.

• Identify areas of improvement within the platform and collaborate with the development team to implement solutions.

• Perform system monitoring and performance checks to ensure optimal platform performance.

• Assist in testing new features and updates prior to production rollout.

• Keep clients updated on progress, ensuring a high level of customer satisfaction.

Secondary Skill

Bachelor’s degree in information technology, Computer Science, Business, or a related field (or equivalent work experience).

• Proven experience supporting Fiserv Signature or similar banking/financial services platforms.

• Strong technical proficiency in troubleshooting and resolving system-related issues.

• Familiarity with banking systems, transactions, and financial software.

• Understanding of system architecture, integrations, and workflows in relation to Fiserv Signature.

• Excellent communication skills, both written and verbal.

• Strong problem-solving and analytical abilities.

• Ability to work independently and as part of a team.

• Experience in project management and working with cross-functional teams.

Preferred Qualifications:

• Certification in Fiserv Signature or similar platforms.

• Experience with database management (SQL, Oracle, etc.).

• Experience with web services, APIs, and integrations.

• Familiarity with Agile or Scrum methodologies.

Skills and Attributes:

• Technical troubleshooting and analytical thinking.

• Strong interpersonal skills with the ability to work with clients at all levels.

• Ability to handle multiple tasks and meet deadlines in a fast-paced environment.

• Attention to detail and the ability to work with precision

We are hiring Research Associates for a AI project for Gurgaon location. The Research Associate role is focused on Prompt Writing, Annotation and Labeling in which you will focus on the improvement of an AI engine.

In addition to an ability to write clearly and concisely, successful Research Associates must be able to tailor their writing style to each assignment’s requirements.

The ideal candidates will have a solid ability to focus on efficiency and problem-solving, and excellent writing and reading comprehension skills – including experience in creating and composing text within a specified amount of time.

Key Responsibilities:

• Work on various client projects to train generative AI models, by creating prompts and responses based on the instructions provided and on using established best practices for quality prompts.
• Given examples, generate similar prompts and responses.
• Use a variety of communication channels such as Slack, Teams, and SharePoint, to learn about new projects, collaborate with your team, and ask questions.
• Learn new software programs on the job.
• Providing supporting documentation when the AI fails.

Requirements

• Experience – 0-2 years
• Excellent Communication skills (Oral and Written)
• Qualification: Bachelor's degree (any stream)
• Preferred: Good understanding of AI.
• Ability to gain new skills and knowledge through hands-on experience
• Keen eye for detail.
• Demonstrated ability to work independently
• Strong time management skills
• Exemplify the quality of doing "get it done attitude," including a high level of accountability, transparency, and teamwork first & foremost

Do you want to build the next BYJU'S but better? As a Senior Software Engineer at an exponential-growth startup (+30% month-over-month) you will be responsible for architecting, building, and implementing end-to-end features throughout the stack that will impact millions of students around the world across hundreds of career paths. This role is perfect for a highly-skilled engineer who wants to explore new technologies, push their skills to the limit, have creative freedom, and feel like they have significant ownership of major features that change lives around the world.

• 4+ years experience as a backend or full-stack engineer
• Expert in Node.js and serverless technologies (e.g. AWS Lambda)
• Expert in NoSQL databases (e.g. DynamoDB, Neptune)
• Expert in GraphQL APIs
• Excellent communication and interpersonal skills
• Passionate about education

• AI/ML for predictive study algorithms
• Innovative content authoring: Quantum Questions
• Hybrid DB architecture (Graph + DynamoDB)
• New interactive learning types
• Gamification, leaderboards, and achievements
• Offline mode for mobile and desktop apps
• Real-time user collaboration
• Data visualizations and insights
• NLP assistant for content authoring and imports
• And much, much, much more!

• API: Node.js, Lambda, GraphQL, AppSync
• DBs: DynamoDB, Neptune, S3
• Frontend: React.js, React native, Next.js

• Jira, Confluence, Slack, Drive, Bitrise, Sentry, GitHub, Zoom

About us:

HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.

We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.

To know more, Visit! - https://www.happyfox.com/

Responsibilities:

• Build and scale production infrastructure in AWS for the HappyFox platform and its products.
• Research, Build/Implement systems, services and tooling to improve uptime, reliability and maintainability of our backend infrastructure. And to meet our internal SLOs and customer-facing SLAs.
• Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.
• Proficient in writing automation scripts or building infrastructure tools using Python/Ruby/Bash/Golang
• Implement consistent observability, deployment and IaC setups
• Patch production systems to fix security/performance issues
• Actively respond to escalations/incidents in the production environment from customers or the support team
• Mentor other Infrastructure engineers, review their work and continuously ship improvements to production infrastructure.
• Build and manage development infrastructure, and CI/CD pipelines for our teams to ship & test code faster.
• Participate in infrastructure security audits

Requirements:

• At least 5 years of experience in handling/building Production environments in AWS.
• At least 2 years of programming experience in building API/backend services for customer-facing applications in production.
• Demonstrable knowledge of TCP/IP, HTTP and DNS fundamentals.
• Experience in deploying and managing production Python/NodeJS/Golang applications to AWS EC2, ECS or EKS.
• Proficient in containerised environments such as Docker, Docker Compose, Kubernetes
• Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.
• Proficient in writing automation scripts using any scripting language such as Python, Ruby, Bash etc.,
• Experience in setting up and managing test/staging environments, and CI/CD pipelines.
• Experience in IaC tools such as Terraform or AWS CDK
• Passion for making systems reliable, maintainable, scalable and secure.
• Excellent verbal and written communication skills to address, escalate and express technical ideas clearly
• Bonus points – if you have experience with Nginx, Postgres, Redis, and Mongo systems in production.

We are looking for a Front-End Web Developer who is motivated to combine the art of design with the art of programming.

- Responsibilities will include translation of the UI/UX design wireframes to actual code that will produce visual elements of the application.

- You will work with the UI/UX designer and bridge the gap between graphical design and technical implementation, taking an active role on both sides and defining how the application looks as well as how it works.

Responsibilities :

- Develop new user-facing features.

- Build reusable code and libraries for future use.

- Ensure the technical feasibility of UI/UX designs.

- Optimize application for maximum speed and scalability.

- Assure that all user input is validated before submitting it to the back-end.

- Collaborate with other team members and stakeholders.

Skills And Qualifications :

- Good understanding of Angular 6+ or React.

- Proficient with JavaScript and jQuery.

- Proficient understanding of web markup, including HTML5, and CSS3.

- Good understanding of server-side CSS pre-processing platforms, such as LESS and SASS.

- Proficient understanding of cross-browser compatibility issues and ways to work around them.

- Proficient understanding of code versioning tools, such as Git and Bitbucket.

- Good understanding of SEO principles and ensuring that application will adhere to them.

- Excellent verbal communication skills.

- Good problem-solving skills.

- Knowledge of software development methodologies like Agile, waterfall, and tools like Jira.

• Understanding customer requirements and project KPIs
• Implementing various development, testing, automation tools, and IT infrastructure
• Planning the team structure, activities, and involvement in project management activities.
• Managing stakeholders and external interfaces
• Setting up tools and required infrastructure
• Defining and setting development, test, release, update, and support processes for https://www.simplilearn.com/top-benefits-of-learning-devops-article" target="_blank">DevOps operation
• Have the technical skill to review, verify, and validate the software code developed in the project.
• Troubleshooting techniques and fixing the code bugs
• Monitoring the processes during the entire lifecycle for its adherence and updating or creating new processes for improvement and minimizing the wastage
• Encouraging and building automated processes wherever possible
• Identifying and deploying cybersecurity measures by continuously performing vulnerability assessment and risk management
• Incidence management and root cause analysis
• Coordination and communication within the team and with customers
• Selecting and deploying appropriate https://www.simplilearn.com/best-ci-cd-tools-article" target="_blank">CI/CD tools
• Strive for continuous improvement and build continuous integration, continuous development, and constant deployment pipeline (https://www.simplilearn.com/open-source-pipeline-tools-for-devops-article" target="_blank">CI/CD Pipeline)
• Mentoring and guiding the team members 
• Monitoring and measuring customer experience and KPIs
• Managing periodic reporting on the progress to the management and the customer

Title: Technical Support L3 - Partner Engagement

Department

Service Delivery India - Professional Services - Dedicated Tech - Dedicated Tech

Location: Mumbai

Good To Have Skills

Must Have Skills

Communication Skills, Customer Service, Teamwork (Written and verbal communication should be great)

Experience Level

5 - 7 Years (Min 3 yrs)

Continuous night shifts

Excellent Comm skills.

Troubleshooting of (AD & VMware at L2 level) OR (AD & O365 at L2 Level)

Rounds of interview:

Recruiter screening

Technical round 1

Manager Round

HR Discussion

Roles:

Administration and maintenance of Virtualization (VMware, Hyper-V)

Administration and maintenance of O365 email service, ADFS, and AD-Connect.

Administration and maintenance of Azure AD services.

Active Directory maintenance & management, clean-up.

Administration and maintenance of DNS, DHCP.

Administration and maintenance of different Backup Solutions.

Responsible for Business continuity and Disaster Recovery Planning.

Antivirus and Patch Management on Multiple Networks. Basic Networking.

support level - able to configure switches, routers and run debug sessions using common tools - Mandatory.

Need to work on multi domain tasks like Server Maintenance , disk space management , User creation , allocation of rights , mapping shared drives , backup failure troubleshooting, basic firewall troubleshooting ,

External Skills And Expertise

Fluent English speaker - written and verbal communication skills - Mandatory.

Service-oriented a team player and self-motivated.

Able to work independently and take decisions. Demonstrated ability in managing priorities in a fast-paced environment.

High attention to detail, with the ability and passion to troubleshoot complex problems.