Digital Marketer

JOB DETAILS:

* Job Title: Engineering Manager (Client facing)

* Industry: Technology

* Salary: Best in Industry

* Experience: 8-12 years

* Location: Bengaluru

Role & Responsibilities

We are seeking a visionary and decisive Engineering Manager to join our dynamic team. In this role, you will lead and inspire a talented team of software engineers, driving innovation and excellence in product development efforts. This is an exciting opportunity to influence and shape the future of our engineering organization.

Key Responsibilities:

• Provide technical leadership and mentorship to a high-performing team of software engineers.
• Develop and implement engineering strategies that align with organizational goals.
• Manage multiple concurrent projects, ensuring timely delivery and high-quality outcomes.
• Collaborate closely with cross-functional teams to define and prioritize product features.
• Implement and uphold Agile methodologies to optimize team performance and efficiency.
• Conduct regular performance evaluations, fostering continuous professional growth within the team.
• Oversee the entire software development lifecycle, from initial conception through to deployment.
• Manage budgets, resources, and capacity planning for engineering projects.
• Stay up-to-date with emerging technologies, ensuring the team is equipped with the latest industry trends.
• Ensure adherence to best engineering practices, maintaining high coding standards.
• Hands-on coding experience required – actively contribute to coding and technical design decisions.
• Tech stack: Java, Spring, microservices, cloud technologies, and building large-scale systems.
• Experience in collaborating directly with clients – ensuring client requirements are met and managing relationships effectively.

Ideal Candidate

• Strong Client-Facing Engineering Manager Profile
• Must have 8+ years of engineering experience, with substantial exposure to back-end development, scalable distributed systems, and modern web services
• Must have 2+ years of experience in people and delivery leadership, owning engineering execution and leading teams to deliver complex products
• Must have proven experience working directly with external stakeholders / clients, translating client requirements into engineering plans and delivering solutions with high customer impact
• Strong technical foundation with experience in backend engineering, REST APIs, databases (SQL/NoSQL), and building reliable, high-performance systems
• Strong problem-solving and design capabilities; experience with system design, architecture reviews, and engineering best practices
• Must have expertise in agile methodologies and project management tools
• Excellent written and verbal communication skills, with a track record of presenting technical solutions to both technical and non-technical stakeholders
• (Cross-Functional Collaboration): Must be skilled in working with product, design, sales, and client teams to drive requirements, delivery, and client success
• (Execution & Delivery): Demonstrated ability to manage end-to-end delivery, coordinate releases, prioritise effectively, and deliver results in time
• (Company): Product companies
• (Stability): Must have stayed for at least 2 years with each of the previous companies
• (Education): B.Tech in computer science, engineering or a related field from Tier 1, Tier 2 colleges (Master's preferred)

• The customer support team provides 24/7 high-quality customer engagement and a smooth experience.
• Serve as the primary point of contact for customers, addressing inquiries, resolving product-related issues, and guiding users through technical challenges.
• Deliver exceptional technical support by responding promptly to inbound queries, providing step-by-step guidance, and providing timely updates on open queries.
• Investigate and troubleshoot product-related issues in real-time, coordinating with cross-functional teams to ensure swift resolution and customer satisfaction.
• Contribute to creating comprehensive product documentation, tutorials, and FAQs to empower the team and enhance self-help capabilities.
• Conducting thorough testing of new features within the test environment for a better understanding of the product.
• Provide status updates and conduct periodic meetings to keep clients up to date.
• Adhering to the escalation matrix promptly to guarantee that customer issues are addressed within the specified SLA.
• Maintain the KPIs and KRAs set to ensure alignment with organizational targets and goals.
• Adhering to Standard Operating Procedures (SOPs) to ensure the team consistently provides resolutions under established standards.
• Excellent verbal communication skills with the ability to convey technical information clearly to non-technical users.
• Strong problem-solving skills, with a keen attention to detail in issue resolution.
• Customer-focused mindset, ensuring a positive and supportive experience for users.
• Technical aptitude and the ability to understand and explain complex product features.
• Proven experience in customer support or a related role, with a track record of driving customer satisfaction.
• Familiarity with ticketing systems and other support tools to streamline issue resolution processes.
• Ability to work collaboratively in a team environment and adapt to evolving product requirements.
• Eagerness to learn about the product and its capabilities.
• Excellent written communication skills ensure the technical terms are understandable to non-technical individuals.

About us

We are building new-age billing and pricing infrastructure for SaaS companies. As SaaS pricing evolves from vanilla subscription-based models to more granular usage-based models, billing and pricing infrastructure needs to be completely reimagined.

Founders who sold their previous startups to Snapdeal and Gaana respectively. They have experience at organizations such as Google, Basepair, Elevation Capital, IIT Bombay, IIT Delhi and Harvard Business School. We are funded by marquee global investors, including Bessemer Venture Partners.

We are building our founding team, and are looking for:

1. engineers who can optimize for quick iteration, fast deployment and having a great developer experience.
2. sales, marketing and growth folks who are excited to push the envelope on GTM (go-to-market) innovation

You should be excited about learning and meaningfully shaping the trajectory of an early-stage startup from Day 0 in its journey.

What you can expect

• Ownership and autonomy: As a founding team member, you have immense responsibility. You own and drive the execution.
• Learning: You will work on challenging problems and engage in some of the most meaningful work of your life.
• You will have to figure out our Go-To-Market playbook from scratch - channels, messaging, discovery, demos, sales cycle, personas, nurturing, partnerships etc. Expect a whole lot of iteration and first principles thinking.
• Culture:
• We don’t take ourselves too seriously, and know how to have fun
• The health of our team is most important to us. Balance work with life - be productive, not busy.
• Being remote first, we thrive via async communication.
• Flexibility: Remote - work from wherever you are in the world; If you prefer coming to the office in person, we have a physical space in Indiranagar, Bangalore 
• Compensation: We offer competitive salaries with generous ESOPs
• Benefits (for full-time roles):
• Health insurance
• Generous vacation policy
• Learning and development budget
• Team events and company offsites
• Maternity and Paternity benefits
• Company laptop

About this role

We are building our founding team and are looking for folks who are excited to get their hands dirty in a 0 to 1 journey. If you are expecting a working playbook that you can execute, we are probably not the right fit for you at this point. However, if you are excited about creating the playbook from scratch, we would love to hear from you 

You will directly work with the founders.

Outbound sales are critical to generating meetings with qualified prospects. You will lay the foundation for and execute our outbound sales strategy.

The primary objective is to generate meetings with qualified prospects by optimizing our outbound sales machinery - iterating on channels, messaging, ICP (ideal customer profile), tooling etc.

• Outbound prospecting
• Find leads from databases (Apollo, ZoomInfo, etc.)
• Reach out to them (manual + automated) via different channels (email, LinkedIn, cold calling, etc.) to generate new sales opportunities
• Identify the needs of prospects, and build long-term, trusting relationships with to qualify leads as sales opportunities
• Iterate to maximize qualified meetings set up
• Experiment with different databases
• Experiment with messaging, level of personalization, length of sequences etc.
• Experiment with channels (email, LinkedIn, cold calls etc.)
• Experiment with different types of collateral
• Experiment with the recipient being targeted - industry, persona, intent signals etc.
• Loop in feedback from prospect responses to emails and cold calls to refine messaging further
• Inbound follow-ups - Respond to inbound leads and automate follow-up communication; iterate on messaging/channels to maximize conversion rate
• Run custom campaigns e.g., writing to VCs for intros to their portfolio companies, writing to conference attendees, scraping forums and job descriptions for relevant leads etc.
• Set up in-house tooling to ensure email deliverability, monitor open rate/reply rate, track domain reputation etc.
• Owning the CRM: Create and update leads, set up pipelines, email templates, and automation. Fully utilize CRM capabilities to nurture leads and deliver timely and relevant content

Key Qualifications

• 1-2 years of experience working as a sales development representative at a B2B SaaS company
• The solid hustle and entrepreneurial mindset; Thrive under the uncertainty that comes with an early-stage setup
• Excellent written and oral communication skills
• Experience working with lead databases, sales engagement tools etc
• Familiarity with CRM systems and proficiency in managing leads, pipelines, and automation
• Willingness to get your hands dirty and do the grunt work in the early days
• Strong first principles understanding of business fundamentals; Ability to empathize with the end user, and understand their pain points; Ability to understand the product at a granular level
• Adaptable to work across time zones to cater to a global customer base
• Self-driven individual with high ownership and a strong work ethic
• Ability to build, manage and motivate a team
• Previous entrepreneurial experience is a huge plus
• Experience catering to the CFO persona is a plus
• Familiarity with billing systems, CPQ and accounting systems is a plus
• Not taking yourself too seriously :)

Key Objectives/Responsibilities of this Role:

• Understand the UI needs, backend design and data design and create the backend code for the same
• Backend development in NodeJs 12 & above, ExpressJs, NestJs, RESTful web services, Docker, MongoDB, Azure AKS or Kubernetes
• Collaboration with other team members (Architect, UI, backend developers, DBA, Data analytics team) to work in coherence
• Working experience into Agile and scrum methodologies
• Manage SDEs and Interns to drive the deliverables

Mandatory Skillset & Tools: NodeJs 12 and above, ExpressJs, NestJs, Writing Unit Tests , Scheduler, Mongo DB, working knowledge in Kubernetes (AKS), GIT version control, Event driven design, Microservices, con-currency, RESTful web-services, Docker

Primary Skill: NodeJs 12 & above ExpressJs, NestJs, Microsoft development platform, Testing & Debugging skills, Postman, CI/CD pipeline, Docker, Docker hub, Writing UNIT tests

Secondary Skill: Load & performance testing, testing REST Web services, Basic shell commands, Linux, Good written, verbal and presentation skills, Soft spoken, Pro-active

• Providing creative direction for visual design 
• Creating processes to improve quality & streamline work for the UI design team in collaboration with UX designers, PMs, technology and QA.
• Growing, managing & mentoring a diverse team of UI designers, graphic designers & illustrators
• Conceiving a robust creative vision and executable strategy for the UI design function in close collaboration with the product, UX & Agile engineering teams
• Being an integral part of the creation, implementation, and company-wide application of a design system
• Coaching & inspiring the visual design team to understand, define & measure the impact of their creative vision
• Having a user-centric approach to your work and assist in the inculcation of a design thinking culture within the organization

Responsibilities: 

• Develop backend systems for our first product
• Build reliable, secure and performant backend systems
• Drive test coverage and continuous delivery automation within the team
• Mentor and provide feedback to teammates

Requirements:

• 5+ years of software development experience
• Strong computer science fundamentals
• Deep and wide knowledge of Java ecosystem
• Can write code that is readable, maintainable, secure and performant
• Know the importance of tests and how to approach writing different types of tests
• Good intuition for REST API design
• Deep understanding of relational databases, transactions, entity-relationship modeling
• Comfortable writing highly concurrent systems
• Experienced in using profilers, tuning garbage collection, optimizing SQL queries

Bonus:

• Understanding of domain-driven design concepts like ubiquitous language, bounded contexts, aggregates and domain events
• Know how to use test driven development as a design tool
• Good intuition for the principles underlying object-orientation, particularly encapsulation
• Understand the importance of immutability and of reducing the state-space of objects
• Know how to refactor large codebases safely
• Seek to identify key underlying ideas and use those as building blocks before reaching for shiny new tools

• Should possess a minimum of 7-9 years of experience
• 2+ Years in Angular 4 / Angular 6 - Required
• Knowledge of Core Java
• Spring Boot - atleast 1 year experience (mandatory)
• Hibernate - atleast 1 year experience (mandatory)
• Microservices - atleast 1 year experience (mandatory)
• 3 Years in Database – Oracle/SQL – Required
• 2 Years Web API / Restful Services - Required
• 3 Years in using any of IDE (Visual Studio Code, Eclipse, IntelliJ IDEA) and debugging skills - Required
• Knowledge in using Git, SVN, Maven, Unit testing and deployment tools - Required
• Should have some experience in multithreaded/asynchronous programming – Good to have
• Knowledge on ELK Stack is good to have
• Knowledge on Angular 4/6/8+ is good to have