Social Media Marketer

PHP Developer (AI/ML Expertise) – Education ERP

Experience: Minimum 3 years professional development experience (min. 3 years in ERP systems) Qualification: B.Tech / B.E. (Computers) OR Diploma Work Mode: Permanent WFH

About the Role

We are seeking a highly skilled Senior PHP Developer with AI/ML expertise and proven experience in developing and scaling Education ERP solutions. The ideal candidate will have strong command over PHP, MySQL, and MongoDB, along with hands-on experience implementing ERP modules such as HR, Exams, Inventory, Learning Management System (LMS), Admissions, Fee Management, and Finance — while leveraging AI-assisted tools and techniques to build smarter, more efficient systems.

Key Responsibilities

• Design, develop, and maintain scalable Education ERP modules.
• Work on end-to-end ERP features, including HR, Exam, Inventory, LMS, Admissions, Fees, and Finance.
• Build and optimize REST APIs services and ensure seamless third-party integrations.
• Apply AI/ML-driven approaches (e.g., predictive analytics, intelligent automation, AI-assisted coding tools) to enhance ERP functionality and development efficiency.
• Optimize system performance, scalability, and security for high-volume ERP usage.
• Conduct code reviews, enforce coding standards, and mentor junior developers.
• Stay updated with emerging technologies (including AI/ML advancements) and recommend improvements for ERP solutions.

Required Skills & Qualifications

• Strong expertise in PHP (Core PHP).
• Proficiency with MySQL, MongoDB (database design & optimization).
• Frontend knowledge: JavaScript, jQuery, HTML, CSS (React Native/Vue preferred).
• Experience with REST APIs and third-party integrations (payment gateways, SMS, email).
• Hands-on experience with Git/GitHub, Docker, CI/CD pipelines.
• AI-assisted development experience (e.g., using AI coding assistants, ML-based feature integration, or automation tools).
• Familiarity with cloud platforms (AWS, Azure, GCP) is a plus.
• Minimum 3 years of professional development experience, including at least 3 years working on ERP systems.

Preferred Experience

• Prior work in the Education ERP domain.
• Deep knowledge of HR, Exam, Inventory, LMS, Admissions, Fees & Finance modules.
• Exposure to high-traffic enterprise applications.
• Strong leadership, mentoring, and problem-solving abilities.
• Exposure to applying AI/ML concepts within ERP or enterprise applications (e.g., recommendation engines, anomaly detection, chatbots, automation of workflows).

What's in It for You

We offer competitive salaries based on prevailing market rates. In addition to your base package, you can expect:

• Permanent Work From Home (WFH)
• Flexible working hours and leave policy
• Learning and development opportunities
• Health Insurance and PF benefits, over and above salary

1. Respond to customer queries in a timely and accurate way, via phone, email, or escalate unresolved issues to the appropriate internal teams

2. Take ownership of customer issues and ensure prompt resolution

3. Maintain customer records by updating all relevant information in the database

4. Meet personal/team qualitative and quantitative targets

5. Providing complete information about the product to the customer.

6. Solving all product or service-related issues of the customers.

7. Keeping a proper record of the customers.

8. Maintaining and updating the information of the customers regularly.

9 . Maintaining a pleasant working environment for your team.

10 . Creating policies and procedures.

11. Conducting quality assurance surveys with customers and providing feedback to the staff.

Job Title: MERN Stack Developer

Location: Bangalore, India

Job Type: Full Time

Experience Level: 4+ Years

About the Role:

We are looking for an experienced MERN Stack Developer to join our team in Bangalore. The ideal candidate will have over 4 years of hands-on experience in developing robust, scalable, and high-performance web applications using the MERN (MongoDB, Express.js, React.js, Node.js) stack. You will play a key role in building and maintaining our web applications, working closely with our cross-functional team to deliver exceptional software solutions.

Key Responsibilities:

• Full-Stack Development:
• Design, develop, and maintain scalable web applications using the MERN stack.
• Collaborate with UI/UX designers to translate wireframes and mockups into responsive, high-quality code.
• Develop and implement RESTful APIs to support frontend functionalities.
• Database Management:
• Design and optimize MongoDB databases to ensure high performance and scalability.
• Implement data storage solutions, ensuring security and efficiency.
• Frontend Development:
• Build user-friendly interfaces using React.js, ensuring seamless user experiences.
• Optimize frontend performance, including loading times and responsiveness across devices.
• Backend Development:
• Develop and maintain server-side logic using Node.js and Express.js.
• Implement security and data protection measures.
• Integrate third-party services and APIs.
• Testing and Debugging:
• Conduct thorough testing of applications, including unit tests, integration tests, and end-to-end tests.
• Identify and fix bugs, performance issues, and other technical problems.
• Collaboration and Communication:
• Work closely with product managers, designers, and other developers to deliver high-quality features.
• Participate in code reviews and contribute to a culture of continuous improvement.
• Continuous Learning and Improvement:
• Stay updated with the latest industry trends, tools, and technologies.
• Contribute to team knowledge sharing and mentoring of junior developers.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 4 years of experience in full-stack development with expertise in the MERN stack.
• Strong proficiency in JavaScript, HTML5, CSS3, and related frontend technologies.
• Experience with MongoDB, including schema design and query optimization.
• Proficiency in building RESTful APIs using Node.js and Express.js.
• Familiarity with version control systems, particularly Git.
• Knowledge of cloud services (e.g., AWS, Azure) is a plus.
• Excellent problem-solving skills and attention to detail.
• Strong communication and collaboration skills.

Preferred Qualifications:

• Experience with Agile/Scrum methodologies.
• Knowledge of Typescript, Redux, or similar state management tools.
• Familiarity with CI/CD pipelines and DevOps practices.
• Experience with Docker or containerization.

Selected intern's day-to-day responsibilities include:

1. Contacting potential & existing clients to establish rapport and arrange meetings

2. Conducting research on organizations to find new opportunities

3. Working on increasing the value of current customers while attracting new ones

4. Finding and developing new markets and improving sales

5. Helping the team with various marketing initiatives

6. Assisting the team in developing quotes and proposals for clients

7. Coordinating with the development team to resolve customer issues, give demonstrations, and upsell & cross-sell

Support at Exotel is different. The goal is not just to deliver help to our customers, but to deliver happiness. It's not the same questions over and over again, and often involves researching/understanding the business side of how companies use our platform to build their communication applications and help accordingly.

Providing time-sensitive help to meet the customer’s needs during each interaction is of utmost importance.

Exotel is one of Southeast Asia’s largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best in class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, Redbus, Flipkart, Quikr, Practo,Lazada, Redmart, to name a few.

We are a young company with humble beginnings in 2011 that grew  from a 3 member team to 150+ employees in 2018. Our technology has connected 85 million people, powered 1.2 billion customer calls, powered 3.2 billion voice API calls, 3.2 billion business SMS powered. Read our 2018 growth story https://2018.exotel.com/">here.

Customer Happiness is one of our key differentiators. In this role you will be the customer champion for Exotel, thrive to create great customer experience while responding to customer inquiries, resolving their queries and ensure all the agreed SLA’s are met consistently. In this role, you will be working with internal and external stakeholders with high level of ownership on your deliverables with customer first approach.

• You're empathetic to customers and can easily put yourself in their shoes. You listen and understand well. You’re smart and know that not everyone comes with the same skill sets and help people whether they are technically inclined or not. Your job is to make the customer feel empowered and happy after each interaction.
• You love solving problems and have the ability to provide solutions to technical problems that customers face. You never give up when you don't know the answer right away.
• You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction.
• You write well. You know exactly what word or punctuation to use based on the context.
• As we are an API driven company, you either know how applications are built using APIs or have a keen interest to learn.

• You want to be an enabler for business success with an appetite for steep learning.
• You enjoy mentoring and coaching teams, take pride in teams success.
• You enjoy solving problems and thrive for excellence

• You’ll be our Product Champ in all areas. Providing solutions to different problems of clients by taking help of different internal tools, coordinating with Tech Support (this is one team with whom you’ll be working the most), Network operations, Customer Success, Product and Finance teams.
• You'll work one-on-one with customers, helping them to get the most out of Exotel. You might wing unplanned Skype calls and live screen-shares apart from answering phone calls and responding to emails.
• Ensure that all the related notes/ call comments are properly documented and suitable information is provided to clients.
• Maintain our https://support.exotel.in/support/home" target="_blank">knowledge base site. Write, edit and help create content whenever necessary.
• We work 24*7, considering we now are expanding geographically. We expect you to be comfortable working in rotational shifts (you’ll be working from home during nights and over weekends, though)

We are seeking a person to join our tech team, with proficiency in programming languages likeJavaScript, decent understanding of NodeJS and React.js and an abiity to understand business requirements and to translate it into technical requirements.You’ll work closely with top school graduates, ex-McKinsey,BCG, Deloitte, EY, Byju’s, Paytm employees to establish, nurture, and grow business across categories & territories. This is an amazing opportunity to learn from an extraordinary team, grow massively and to help students around the globe build an awesome career for themselves.

What you will do:

• Developing new user-facing features using ReactJS as frontend and NodeJS as backend
• Building reusable components and front-end libraries for future use
• Translating designs and wireframes into high quality code
• Optimizing components for maximum performance acrossa vast array of web-capable devices and browsers
• Writing test cases for automated testing
• Deployment of micro services to AWS
• Defining and Architecting a proper structure to any new micro services being added
• Managing and updating already build micro services

What you will need:

• Strong proficiency in JavaScript, including DOM manipulationand the JavaScript object model
• Thorough understanding of React.js and its core principles
• Thorough understanding of NodeJS, Express and itscore principles
• Experience with popular React.js workflows Redux,Saga, Axios
• Experience with popular NodeJS packages like Knex
• Knowledge of isomorphic React is a plus
• Familiarity with RESTful APIs
• Experience with building optimised SQL queries and stored procedures
• Knowledge of modern authorization mechanisms, such as JSON Web Token
• Familiarity with modern front-end build pipelinesand tools
• Experience with common front-end development tools such as Babel, Webpack,NPM, etc.
• Ability to understand business requirements and translate them into technical requirements
• A knack for benchmarking and optimization
• Familiarity with code versioning tools such as GIT

What you will get:

• Industry-best perks
• A phenomenal work environment, with massive ownershipand growth opportunities
• A bunch of super young & enthusiastic colleagues in Tech/Marketing/PR/Editorial/SocialMedia & Events!
• Quick iterations and deployments – fail-fast attitude
• Opportunity to work on cutting edge technologies, and lead teams in the future
• Access to a world-class mentorship network
• Create a massive, and direct impact of the work you do in the lives of people across the globe

About the Company: At Leverage Edu, we are democratizing access to global opportunities for students everywhere. By helping students make the right career choices withthe aid of information and pathways that they can trust, we are opening doors to opportunities they could not access without the right guidance and support. Making sense of the complex web of courses,colleges, careers, and geographies is a tough task – by leveraging technology but connecting with students at a personal level we help them maximize their potential. To build towards this goal we are looking for people with the ambition and hustle to make the world a smaller place and get people closer to their dream opportunities. We are building at a break-neck speed in one of the fastest-growing industries inthe world and the opportunities for growth are limitless.