Graphic Designer- Marketing/comms

Role Objective

• The objective of the role is to provide independent assurance to management and audit committee on status of risks in various functions and recommendation for controls improvements, based on in – house audits as well as co – sourced audits.

Job Responsibilities

• Periodic review based on approved annual audit plan, on suitability of internal controls in place, and suggest alternatives.

• Make recommendations on the systems and procedures being reviewed, report on the findings and recommendations and monitor department’s response and implementation • Ensuring closure of audit issues identified in various audits

• Support in implementing policies, SOPs and processes

• Determine and report on compliance with policies and procedures as set by the management

• Support in planned activities such as stock – take of assets

• Support in investigations, if any, arising out of company whistleblower policy

• ERM follow ups and risk closures

• Support Audit Committee related activities Measure of Success (KRA’s)

• Completion of all in – house/ outsourced audit areas identified

• Rollout of policies & procedures as highlighted in previous audit issues/ as required by management

• Overall assessment of improvement in controls/ awareness

• Completion of other planned and adhoc activities

• Timely follow up and Closure of audit issues, feedback from auditees

• ERM process stabilization, updation and risks closures

• Support Audit Committee activities, preparation of ACM deck etc.

Job Specifications Minimum Education Chartered Accountant (minimum), additionally preferred – Certified Internal Auditor(CIA)/ Certified Information Systems Auditor (CISA)/ Certified Fraud Examiner (CFE) Job Description Template| H.R. Minimum/Relevant Experience 8 yrs experience (Sr Manager)- experience in risk based audits, process audits, SOX implementation, ERM implementation, forensics, IT audits etc.

Past Industry Experience Preferably experienced in Media Industry but not a prerequisite Currently working in Big 4 audit firms in IA vertical

Behavioral Skills

• Self - disciplined, takes initiative, confident, can work with minimal supervision

• Prepared to handle work pressure and stretch accordingly from time to time to meet deadlines Technical Skills

• Hands- on with MS Word, Excel, PPT

• Worked on SAP, and also preferably MS Navision Language Skills

• Good communication skills in English, good report drafting skills Key Interactions – Internal Stakeholders

• CXOs, function heads, process owners across the entities Key Interactions – External Stakeholders

• External audit firms to whom certain internal audit areas have been outsource

Expert knowledge of & experience with development language with PHP/Node.JS, Java.

• Create & manage the team.

• Excellent Development Knowledge in Website, web-application, web-tools

• Good in handling both Frontend and backend Development

• An excitement for detail-oriented work and high-quality finishing

• Excellent attention to detail and problem solving capabilities

• Ability to clearly communicate and explain complex concepts effectively

• A passion for app development and a start-up style work environment

• Expert knowledge of latest versions programming language as PHP, Java, JavaScript with respective to Database support.

• Experience in handling API Keys and access controls

• Knowledge of server systems is advantageous.

Additional Advantage Profile:

• Development Experience in Market Research Industry

• Have survey panel knowledge

• Knowledge in APIs, Survey routing or end page redirects

Key Skills

• Web Technologies

• Java script | HTML/CSS

• Application Design

• API

• Web Development

• Automation Expert builds the RPA project using the RPA tooling.
• Should be the member of core automation team and may or may not have the developer level expertise depending on the RPA tool the organization is using.
• The automation architect still has some experience in the programming and solving the real world problem.

Role:  Customer Service Representative

Job type: Full time 

Role type: Operations / Call center

Location: Mumbai

Functional Area:   Need to attend and make Inbound and outbound calls and maintain the service quality.

About the role: 

We are looking for a Customer Service Representative, or CSR, who will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

You will be responsible for -  

• Manage incoming phone calls from the Company’s Customer Service number
• Generate sales leads if needed for equipment upsells and trade-ins
• Understand and document Customers’ needs in order to help them with a resolution for their call and enter the same in a CRM system
• Provide accurate, valid and complete information by using the right methods / tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers

Requirements –

• All candidates must be proficient with the English as the primary language of communication with Hindi as a second language
• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity working with Customer Relationship Management (CRM) systems and practices
• Customer orientation and ability to adapt/respond to unscripted scenarios that may come up
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Qualification & Experience: 

• Any Graduate or Post Graduate or HSC
• 1 Year of Professional Experience.

Great to have’s: Must have skills or competencies.

• Strong written and verbal communication skills
• A basic understanding of mobile phones and computers (Apple)
• Being able to work in a fast-paced multidisciplinary environment as in a competitive landscape new data keeps flowing in rapidly and the world is constantly changing

What we offer you? 

• An open minded, collaborative culture of enthusiastic technologists.
• Getting to work with our clients and be part of the next level evolution.

About Andesoft Consulting: 

Andesoft is a boutique interactive services shop strategically combining business analytics and design. The primary domain expertise covers, Web architecture, CMS and CRM technologies
Market and business analytics to achieve better market segmentation and campaign management
Custom off-line and on-line interactive applications
The 3 major business verticals we specialize in are Health Care, Financial Services, and Public and Non-profit Sectors.

Company Profile: http://www.andesoftconsulting.com

Skills Required:

- Good experience with programming language Python
- Strong understanding and development experience with Golang.
- Strong experience in Docker.
- Good knowledge with any of the Cloud Platform like Azure.
- Must be comfortable working in a Linux environment.
- Must have exposure into IOT domain and its protocols ((Zigbee & BLE ,LoRa,Modbus)
- Must be a good team player.
- Strong Communication Skills

Job Profile - Engineering And Product role

Major Responsibilities

•  Defining the technical specifications and architecture along with overall  product infrastructure.
• Provide creative and unique solutions to accommodate for the versatility and customizations during product development.
• The role would expect you to code and/or conduct code reviews so experience in PHP, java or similar languages would be useful.
• Managing a team of engineers and developers; ensuring quality is met at every process of the development and deployment phases.
• Managing AWS servers to track/monitor/optimize resource utilization and upgrade servers when necessary.
• Ability to understand and collaborate on a complete product lifecycle from concept to execution.
• Implementation of new technologies to optimize product quality and usage.

Key Skills & Competencies:

• 10+ years of expertise working on and managing Technology teams.
• Understanding of Algorithms, data structures and standard coding practices
• Understanding of RDBMS design. Experience in writing complex SQL/NoSQL queries and optimizing queries.
• Very good understanding of collections and multithreading Framework - SpringBoot , JPA.
• Understanding of RDBMS design. Experience in writing complex SQL/NoSQL queries and optimizing queries.