Graphic Designer- Marketing/comms

About MyOperator

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview

The Team Lead Customer Success will lead a team of Customer Success Representatives, ensuring high levels of customer satisfaction, retention, and growth. This role involves managing team performance, driving process improvements, and fostering strong customer relationships. 

Responsibilities: 

Revenue Growth and Retention: 

• Drive upsell and cross-sell initiatives to maximize customer value. 
• Implement strategies for revenue retention and expansion within the existing customer base.
• Monitor and improve product adoption rates among customers. 
• Develop and execute churn management strategies to minimize customer attrition.

Team Leadership and Management: 

• Lead, mentor, and develop a team of Customer Success Representatives
• Set team goals, monitor performance, and provide regular feedback and coaching.
• Conduct performance reviews and identify training needs. 
• Ensure team adherence to established processes and best practices. 

Customer Relationship Management: 

• Oversee and manage key customer relationships. 
• Address and resolve escalated customer issues in a timely and effective manner.
• Proactively identify and mitigate potential customer risks. 
• Drive customer satisfaction and loyalty initiatives. 

Client Onboarding: 

• Oversee the onboarding process for new clients, ensuring a satisfactory experience.
• Develop and refine onboarding procedures to facilitate future upsell and cross-sell opportunities. 

Process Improvement and Optimization: 

• Identify areas for process improvement within the Customer Success department.
• Develop and implement strategies to enhance efficiency and effectiveness.
• Monitor key metrics and generate reports on team and customer performance.
• Utilize data to make informed decisions and drive continuous improvement. 

Collaboration and Communication: 

• Collaborate with other departments, including Sales, Product, and Support, to ensure a seamless customer experience. 
• Communicate effectively with team members, management, and customers.
• Participate in meetings and provide updates on team activities and customer issues. 

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 3+ years of experience in customer success and account management. 
• 2+ years of prior experience in a team lead or management role. 
• Proven experience in customer success, account management, 
• Proven team management experience.
• Strong communication, interpersonal, and problem-solving skills. 
• Proficiency in CRM software and other relevant tools. 
• Experience in the cloud telephony or SaaS industry is a plus. 

Key Skills: 

• Leadership and team management 
• Customer relationship management 
• Process improvement 
• Communication and interpersonal skills 
• Problem-solving 
• Data analysis 
• CRM software proficiency 

Additional Information 

• Opportunity for growth and advancement. 
• Dynamic and collaborative work environment 
• Chance to work with cutting-edge technology and solutions.

Position - News Editor

We are looking for a passionate News editor to join our editorial team and add flavor to the news articles. Every day, the role would include coordinating with an enthusiastic team of web3 experts in drafting articles that resonate with the target audience.

Experience: 4+ years of experience.

Roles and responsibilities

• Oversee and manage the daily operations of the newsroom, ensuring the timely publication of news articles.
• Helping and assisting the digital marketing team in framing content strategies.
• Source, assign, and review news articles, ensuring accuracy, clarity, and adherence to editorial guidelines.
• Monitor industry trends, breaking news, and regulatory updates to ensure comprehensive coverage.
• Collaborate with the social media and multimedia teams to enhance content distribution.
• Manage newsroom workflows, set deadlines, and provide editorial direction to the team.
• Conduct meticulous final checks to catch any errors, inaccuracies, or formatting issues.
• Collaborate with writers to address feedback and make necessary revisions.
• Utilize content management systems (CMS) to publish and schedule articles and multimedia content.

Note:-

Preference

• Experience in working with a team of journalists or any news media platform related to fintech.
• Experience in finding and fetching trending news using social media channels like Twitter, Reddit, Telegram, and other open-source platforms.
• Exposure to modern technologies like AI, blockchain, and Web3.

Requirements

• Bachelor's degree in Journalism, English, Communications, or a related field.
• Proven experience as an editor in a crypto media platform.
• Exceptional command of the English language, with strong writing and editing skills.
• Proficiency in using content management systems (CMS).

Job Summary

Cloud Production Support Engineer(PSE) is responsible for fulfilling the day-to-day infrastructure and service requests from the application teams across AWS, CI/CD solutions and observability tools. You will be expected to handle production issues in collaboration with the cloud Infrastructure and application teams.

Responsibilities and Duties

• Troubleshoot production Issues: When technical issues with the cloud infrastructure components arise, PSE must act quickly to analyse the available data and find the root cause of the problem. They may then develop a solution or escalate the problem to other engineering team members while providing stakeholders with progress updates.
• Infrastructure provisioning and modification: Application teams may request to create new infrastructure or modify the existing ones in AWS based on their requirements via the ticketing tool. PSE should ensure that the required data/info is available on the ticket and provide a resolution based on the given SLA.
• Alert Management: Alerts from the observability tools will be received on multiple channels according to the notification settings. PSEs are expected to acknowledge the alerts, troubleshoot the issue, close the alert based on the given SLA, or escalate to the cloud infra/DevOps team for further diagnosis.
• Onboarding, Off-boarding and access management: Whenever an employee joins or leaves the organization, you will receive an onboarding or offboarding request.
• Prepare Technical Documentation: PSEs must prepare documentation when logging product issues, as they must note all details, including their observations, diagnoses, and action steps. Other everyday tasks include weekly reports summarising production performance, upgrade release notes, and troubleshooting guides.
• Product Improvements: Since PSEs have good exposure to the product issues, they should work closely with the PMs+EMs, pass the feedback on the product, and get the improvements/fixes included in the product roadmap.
• Adherence to SLA and timelines: PSEs should always adhere to the timelines shared with other teams for closure of fixes and deliver outcomes as per the SLA guidance agreed with business teams
• Reporting: Report & track weekly regarding SLA metrics, tickets being worked and closed by PSEs/transferred tickets. Identify and devise how productivity can be captured at the individual level and report the same monthly.

Qualifications and Skills

• Degree in Computer Science/Information Technology.
• Two years or more experience in Cloud and system administration.
• Experience troubleshooting in complex environments using monitoring tools.
• Demonstrated experience with containerisation technologies (Docker, Kubernetes, etc.)
• Hands-on experience with the most common AWS services.

Job Responsibilities                      

1.      Monitor legal risk in real estate documentation and advise clients accordingly.

2.      Interpret laws, rulings and regulations for real estate transactions.

3.      Draft and negotiate real estate transactions.

4.      Draft routine leases and amendments.

5.      Manage regulatory and compliance-related services.

6.      Support legal and general advisory needs associated with a large-scale real estate portfolio.

Requirements:

1.      1 to 3 years’ experience minimum

2.      Kannada language is must

3.      Real estate background experience is must

Required Skills:

1.      Basic experience in real estate law and industry knowledge that includes litigation, lease transactions, property management, and purchase and sale transactions.

2.      Basic experience in title insurance underwriting, curative and claims.

3.      Basic understanding of foreclosure.

4.      Analytical thinker with basic conceptual and research skills.

5.      Natural leader who displays sound judgment and attention to detail.

6.      Proficient with Microsoft Office programs

Role – Java Full-Stack Developer

Skills

• Professional experience (5-8Y) in commercial software or corporate application Backend and Frontend/UI development
• Strong experience in Typescript/ Javascript - Min 3Y
• Knowledge and experience in enterprise-scale, multi-tier, distributed architecture
• Solid experience in object-oriented design and development with languages such as Java 8.0 onwards
• Solid knowledge of high-scale, multi-tenant Web service development, including REST/JSON and Microserviceservice patterns
• Solid experience in Spring Boot
• Solid experience in Spring Data/JPA/Hibernate
• Exposure to multithreading and Junit is a must.
• Proficient in database concepts and working experience with Oracle Database
• Proficient in performance analysis and tuning
• Proficiency with agile development methodologies
• Excellent written and verbal communication skills
• Good analytical and problem-solving skills
• Strong and real production experience with Angular 8.0 onwards and its core principles – Min 3Y
• In-depth knowledge of HTML5, CSS3, SCSS, Angular Material UI web standards and how to apply them.
• Experience in responsive design using bootstrape or similar framework and progressive enhancement techniques
• Experience in developing reusable components in Angular
• Working knowledge of Forms-based Applications
• Integration experience with REST-based APIs
• Familiarity with modern front-end build pipelines and tools
• Experience with data structure libraries (e.g., Immutable.js)
• Ability to understand business requirements and translate them into technical requirements
• Proficiency with Git (Bitbucket, GitHub, Gitlab) is an advantage
• Proficiency with agile development methodologies
• Excellent written and verbal communication skills
• Good analytical and problem-solving skills

JD/Responsibility

• Developing new user-facing features using Angular 8.0
• Building reusable components and front-end libraries for future use.
• Translating designs and wireframes into high quality code
• Optimizing components for maximum performance across a vast array of web-capable devices and browsers
• Debugging/troubleshooting web applications
• Collaborate closely with groups in and outside the development team (eg. QA, Product Management, Tech Pub) to achieve well groomed, predictable results
• Analyze, design, develop and unit test software applications with high quality and on schedule, including business critical Web services to be consumed by internal/external applications.
• Analyzes, programs, and modifies software enhancements and/or new products used in local, networked, or Internet-related computer programs.
• Use modern technologies and apply industry-standard software development best practices.
• Collaborate closely with groups in and outside the development team (eg. QA, Product Management, Tech Pub) to achieve well-groomed, predictable results
• Flexible for Domestic travel based on project needs.
• 
  

Experience: 5-7 Yrs

Location: Mumbai (onsite)

Notice Period: 30 days maximum

About Plum

We are making health insurance - simple, accessible and affordable. Hundreds of businesses of all sizes from startups to large corporates trust Plum for their employee's health protection.

Healthcare in India is seeing a phenomenal shift. Healthcare cost is seeing an inflation that is three times the general inflation. Treatments of diseases including Covid-19 can wipe out entire household savings. Majority of Indians won't be able to afford a health insurance on their own. As many as 600mn Indians would depend on employer-sponsored insurance.

Enter Plum. Plum is re-imagining the health insurance stack, and accelerating the penetration of health insurance in India to 100%. Plum has forged new underwriting and fraud detection algorithms to enable companies as small as 2 to benefit from a group insurance. The platform enables realtime insurance design & pricing to enable companies to buy insurance in 3-clicks. And offers employees a hassle-free claims experience through an integrated digital process.

Plum is backed by leading global investors including Tiger Global, Sequoia Capital, Tanglin Ventures and Incubate Fund (read more https://www.plumhq.com/blog/plum-series-a-funding">here)

• Design, build, and maintain high performance, reusable, and reliable Java code. 
• Translate designs and wireframes into high quality components and modular code, ensuring the best possible performance, quality, and responsiveness of the application
• Strong advocate of Google’s Android design principles and interface guidelines
• Strong sense of ownership and integrity demonstrated through clear communication and collaboration.Having experience with building and maintaining an open source project or design library is a plus.

• 3 + years of experience of Android SDK, different versions of Android, and how to deal with different screen sizes. 
• Experience with local databases, offline storage, threading, and performance tuningExperience with Kotlin and Jetpack Compose is desirable.
• Familiarity with RESTful APIs to connect Android applications to back-end services
• Familiarity with the use of additional sensors, such as camera, gyroscopes and accelerometers
• Knowledge of the open-source Android ecosystem and the libraries available for common tasks
• Ability to understand business requirements and translate them into technical requirements