Account Manager

JD for Business Analyst "zoho"

JOB DESCRIPTION

Job Title - Business Analyst “Zoho”

Experience - 2+ yrs 

Location - Noida Extension 

Responsibilities-

• Define project scope and document business requirements.
• Design technical specifications, using best practices and minimising the need for custom coding.
• Provide internal CRM consulting, analyse data and processes to improve the business process to drive growth.
• Create solutions on our ZOHO platform to meet the internal customer requirements.
• Automate processes using ZOHO automation tools.
• Create test scenarios and do solution testing.
• Functional and technical CRM support as well as troubleshooting of (integration) issues.
• Support the set-up of integrations to existing business systems.
• Project management and project documentation (BRD , FRD)
• Prepare Customised Management Reporting Dashboard
• Work closely with the Operations team to implement and configure Zoho applications based on business needs.
• Assist in customising Zoho CRM, Zoho Creator, and other relevant modules.
• Collaborate with the team to understand and document business processes and workflows.

Requirements

• Bachelor's degree in Information Technology, Computer Science or a related field.
• Basic understanding of Zoho applications or a willingness to learn.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Eagerness to learn and apply theoretical knowledge in a practical work environment.

What will I be doing? 👩💻👨💻

1. You will be owning features through inception, design feedback, implementation, and launch. This will include building test plans for new features and improvising on existing test plans for feature updates and customer feedback.
2. You will collaborate with Product Designers, Product Managers, Backend Engineers, Data Engineers, and Customer Support
3. You will identify areas for automation and writing automated tests to ensure repeatability, coverage, reliability, and catching regressions.

What do I need? 🤓

1. Strong quality sense and experience working closely with web/mobile development teams
2. Excellent communication skills and passion for tough technical problems
3. Attention to detail and voice of customer experience
4. Experience automating end to end UI tests for mobile and web apps
5. Experience in championing customer feedback post-launch and bringing it to the attention of relevant teams
6. Bachelor's degree in Computer Science, Engineering or a related field or equivalent training, fellowship, or work experience

Brownie points 🍰

1. Understanding of the importance of test plans and how to approach writing informative bug reports

Feel free to apply even if you feel unsure about whether you meet every single requirement in this posting. As long as you're a quick learner, and are excited about changing the status quo for tech recruitment, we're happy to support you as you come up to speed with our tech stack.

Must have
    - Experience with React and Redux or similar programming
    - Experience in Rest API integration
    - Passionate about the user experience

     - Android and IOS development
  - Other requirements
    - Good knowledge of Javascript functions and operators
    - Responsibility for major tasks and chores
    - Willing to resolve technical debt in the early step
    - Good understanding of sprint cycle in agile
    - Can communicate with developers and non-developers

• Design and Develop Libraries for React Native for Windows 10
• Strong analytical skills - ability to turn business requirements into technical concepts and code
• Should have strong DotNET knowledge with additional expertise on Interface, enhancement
• Working with a ticket tool like Jira
• Experience with SCRUM/Agile Development
• Experience with SAP Mobile Platform, SAP Gateway, WPM, MVVM is a plus
• Experience with Windows 10 SDK is must

Want to work with an established & growing IT company? Join team Benison to have the right challenges that will help you accelerate your career growth to the next level, faster!   

Benison Technologies was started in 2011 with a mission to revolutionize the silicon industry in India, with a host of amazing big clients like Google, Cisco, McAfee, Intel, and so on, you get to experience the best of both worlds. If you consider yourself an engineer who is capable to join our ever-growing team, then this is the right opportunity for you:  

Why Benison Tech?   

We have a partial acquisition from one of the biggest names in the world (well we can’t name them thanks to confidentiality) it’s one of the FAANG companies, and you can “Google” it if you like.  

Oh! & one more thing, this did not happen by accident, our team put a ton of efforts to turn this gigantic dream into a reality.  

Benison Tech has a consistent history of demonstrating growth through innovation time and again.   

We don’t stop there, we then re-invest our profits back into the initiatives for the growth of our people, our culture and the company. Now enough with us, let’s talk about the job roles & responsibilities:    

What you will be working on: 

• Key contributor for developing product strategies and features. 
• Software development for industries leading SaaS platform 
• You will be involved closely in planning, designing, integration of client requirements. 

• You will be working with one of the leaders in data resiliency and data protection. 

Here are some technical skills require:  

• Independently own features and create feature test plans/strategies based on development and feature completion milestones.   
• Identify quality assurance process bottlenecks and suggest actions for improvement.   

• Design automation framework for automating feature tests.   
• Participate in test cases, test plans, s and code reviews.  
• Resolve functional queries coming from other business units such as support, escalation, product management, etc.   
• Participate in bug trailing, tracking quality assurance metrics.  
• Hands-on experience with Python-Selenium or Cypress, will be preferred.   

• Familiarity with Test Management systems like XRay and bug tracker like JIRA tools.  

What we expect from you:    

• 3-10 Years of relevant experience in QA Automation.   
• Expert at test automation, creating test plans, test strategies for testing multiple product modules   

• Should be able to quickly analyze failures and trace back to issues in the product or the automation suite.  
• As a Software Development Engineer in Test you should be an expert at test automation for APIs as well as UI, creating test plans and test strategies for testing product features.  
• You will guide and mentor junior team members by reviewing their automation code and test cases to ensure good coverage and quality of a feature  
• Resolve functional queries coming from other business units such as support, escalation, product management, etc.  
• Be a quick learner and be open to working on new technologies if needed.    

• Excellent team player with strong verbal & written communication skills.    
• Be able to step up when the situation demands such as meeting deadlines and critical production issues.    
• Propose changes or enhancements to the framework for enabling new feature tests.  

 Few Skills which will add brownie points to your role  

• Working knowledge of Dockers and Kubernetes will be an advantage   
• Awareness of general manual and automation concepts and all types of testing methods  
• Knowledge of the Backup or Storage domain will be an advantage.  

If the above fits your skill-sets and tickles your interest then read below about the additional benefits that our company offers to talented folks like you:  

Work Culture and Benefits    

• Competitive salary and benefits package  
  (H1-B which means a chance to work onsite out of India)   
• A culture focused on talent development where you get promoted within the quarterly cycle of your anniversary.         
• Opportunity to work with cutting-edge & challenging technologies including legacy tech.      

• Open cafeteria to grab some munchies while you work, we make sure the space feels like your second home, you can also wear pyjamas if you like.         
• Employee engagement initiatives such as project parties, flexible work hours, and long service awards, team bonding activities within the company, extra learning and personal development trainings, because why stop your learning at one thing!   
• Insurance coverage: Group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and your parents. (With some of the best insurance partners in India)  
• Enjoy collaborative innovation (each members gets to innovate & think out of the box), along with highly experienced team managers who maintain diversity and work-life well-being.  
• And of course, you get to work on projects from some of the most recognised brands within the networking and security space of the world, unlocking global opportunities to learn, grow & contribute in a way that is truly impactful yet purposeful at the same time.  

Still not satisfied, and want more proof?  

Head to our website https://benisontech.com/">https://benisontech.com to learn more. 

• Study design briefs and determine requirements
• Conceptualize visuals based on requirements
• Prepare rough drafts and present ideas
• Develop illustrations, logos and other designs using software or by hand Work with copywriters and brand leads to produce final design
• Test graphics across various media
• Amend designs after feedback
• Ensure final graphics and layouts are visually appealing and on-brand

• Proven graphic designing experience of 5 – 7 years
• A strong portfolio of illustrations or other graphics
• Familiarity with design software and technologies (such as InDesign, Illustrator, Dreamweaver, Photoshop)
• A keen eye for aesthetics and details
• Ability to work methodically and meet deadlines

Roles & Responsibilities:

• The candidate should have atleast 5-6 years of experience into Project Management
• Define project responsibilities with stakeholders..
• The candidate should have experience in Banking domain/mobility solutions
• The candidate should have coding experience of at least 2 years in any of the skills Java/DB/Android.
• Great educational background, preferably in the fields of computer science or engineering for technical project managers
• Solid technical background, with understanding or hands-on experience in software development and web technologie

• To understand Business trends and anticipates client’s growing needs and requirements to deploy new and innovative technologies / systems / software / hardware.
• Assess pain-areas in which new technology, solutions and workflows can be implemented to improve efficiency and productivity.
• Policy Development - Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
• Plan & manage financial aspects of the IT Department , including purchasing & budgeting.

• Develop security standards, procedures, and guidelines for multiple platforms.
• Design, implement and upgrade secure solutions to meet employee needs while protecting the company's assets.

• Analysing a company's IT system and infrastructure.
• Will evaluate and foster innovation, to deliver high impact IT solutions. By coordinating the, business process-integration, automation and operation of all IT systems across the company / clients.

• It’s a startup. So, you’ll be expected to set up all initial IT Systems and Platforms from scratch.
• Research, test and deploy new solutions based on the requirements of different department across the company - Admin, HR, IT, Accounts, Sales, Client Relations, Marketing & Design.
• Manage - Monitor, maintain, develop, upgrade, and support all current and future IT systems, including workstations, operating systems, databases, telephones, software applications, and peripherals.
• Coordinate with vendor(s) - For specialised setups, be the company representative in supervising and coordination when an external agency is involved.
• Planning a timeline for completion of projects.
• Monitoring the success of IT solution, and producing detailed reports on the efficacy of the technology.

• Test, flag and fix potential problems, inefficiencies and weaknesses in all IT platforms used across the company / clients.
• Be able to provide strong day-to-day server and workstation support .
• Periodic updates and maintenance of all the software used across different departments.
• Dealing with product faults and arranging repairs and replacements.

• You’ll be THE go to person for any kind of IT query.
• Employee support is the top priority with responsibilities that include answering, evaluating and prioritising incoming requests for assistance from users:
• Experiencing problems with hardware, software, networking, and other computer related technologies.
• Take download request from employees then, find and download all the resources requested. (Software, Tutorials, Videos etc).
• Installing computer equipment and software, working with users to recommend appropriate hardware and software upgrades.
• Handle all employee joining and exiting formalities, for a smooth experience.
• Training & Orientation of all employees - on all software platforms, feature updates, workflows and best practices.

• Ensure the creation and maintenance of all written documentation, including system and user manuals, company wiki, license agreements, warranties, and modifications & upgrades.
• Develop standard operating procedures and best practices, including providing written protocols and guidance to IT staff and to end-users.

• We prioritise skills over degrees but B.E (Computer Science/ Computer Engg/ IT Engg.), MCA or equivalent education and experience is a bonus.
• Progressive IT experience, including experience in a multi-office environment.
• Previous experience building and supporting Operational and Business Support Systems is desired. From Ordering and Quoting tools, to Billing systems and invoicing.
• Some sort of certification and/or training on Mac based IT systems is, highly desired.
• Software and Technology-
• In depth knowledge and expertise of latest Microsoft and Mac OS & Server systems. Mobile Devices: iPhone, Android
• Google Apps for Business, Microsoft Office
• Experience in backup, restoration and NAS setup & management.
• Networking & Internet Technologies, Active Directory, Group Policy, DNS, DHCP, IIS, iSCSI, VPN
• SaaS Applications, Business Apps & Tools (CRM, POS, CMS, ERP etc.)
• Knowledge of Adobe Creative Suite / Design software is a bonus.

• Hunger to learn and grow, with a can-do attitude and immense passion in technology and how it can enhance the way people work. Keeping current with the latest technologies and developments.
• A true “customer service” attitude is required along with excellent verbal/written communication skills, and strong time management/organisational skills.
• Good listener, confident personality, courteous and friendly manner, absolute integrity.
• Work to deadlines and adapt quickly to a fast changing environment.
• Should adhere to strict confidentiality in maintaining all company and client data.

• Good organization skills and the ability to work closely in collaboration with all teams and external vendors.
• The ability to troubleshoot in a complex technical environment and to work with limited supervision is critical.
• The ability to manage expectations in a deadline driven culture (where a feeling of urgency is the norm) is vital in this role.
• Must possess a strong creatively ability to apply IT to solve business problems.
• Superior analytical, evaluative, technical, and problem-solving abilities.
• Knowledge
• IT Budget, Procurement and Vendor management.
• IT Infrastructure Management.