Growth Marketing Manager

Who We Are:

HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, “all things marketing” operating system that creates limitless opportunities for our customers. With 60,000 customer base, we need people like YOU to help us grow and scale even further in the coming years. 

We currently have 850+ employees worldwide, working remotely as well as in our headquarters, which is located in Dallas, Texas.  

Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and, above all, encourage a healthy work-life balance for our employees wherever they call home. At HighLevel, we require our team members to be on camera for all customer, peer and supervisor interactions. 

Who You Are: 

You are looking for an opportunity to bring your customer centric approach and thinking to an impactful role that allows you to perform various administrative and support tasks, including answering customer emails, chats and text messages, scheduling customer meetings, greeting customers and managing our video conferencing community room/lobby, in addition to tracking and maintaining customer entry logs and call queues. You will be a client facing facilitator to our team for intake of customers and well as following our culture and performance standards. 

You are comfortable assisting team members in a high-performance, high-accountability environment, and will leverage your excellent communication skills and working knowledge of time management, organization and administrative skills to support our customers and teams.

To be successful in this role, you will be confident, efficient, energetic, positive and optimistic while navigating a high-demand “virtual” room of customers and team members. You are the first impression for our customers to welcome, engage and field customer questions and inquiries directly to our representatives. Strong collaboration, time-management and prioritization skills are critical to the success of this role. At HighLevel, we require our team members to be on camera for all customer, peer and supervisor interactions. 

What You’ll Be Doing:

• Duties to include: greeting customers, updating the call queue, managing lobby, responding to SMS and email; in addition to building templated customer accounts information when needed
• Answers video calls, chats and emails and will schedule appointments with team members 
• Organizes workflow and appointments by reading and routing correspondence, collecting customer information, and managing assignments to keep the team accountable via CRM
• Create best practices on waiting room etiquette and maintaining a great zoom room environment
• Enter data into spreadsheets or update office calendars
• Answer and route customer phone calls and oversee transfers
• Assist and send reviews for customers to complete and score/rate their customer experience
• Monitor and logging all systems and customer data to ensure they are up and running properly and timely service is provided
• Assisting and prioritizing at-risk and urgent customer needs in a quick fashion
• Responsible for pipeline organizing and creating task reminders for the team
• Increase your product knowledge and skills by participating in department meetings and trainings
• Other duties may be assigned and/or modified as business needs change

What You’ll Bring: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Experience/Education/Certifications Required:

• Graduation required
• Prior experience as a receptionist, scheduler, administrative/clerical assistant or relevant role preferred
• Knowledge of online calendars and scheduling (i.e. Google Calendar) preferred
• Experience answering high call volume calls and solving customer’s needs preferred
• Excellent phone, email and instant messaging communication skills
• Organization skills to keep accurate records and find important information quickly
• Time management skills to prioritize and complete a side variety of tasks throughout the day in a fast-paced environment
• Patience and listening skills to respond appropriate and interact positively with customers
• Interpersonal skills to create a pleasant experience for all customers, such as being personable and attentive
• Emotional intelligence with the ability to adjust your communication style based on the nature of the call
• The ability to build lasting first impressions and relationships with customers
• Ability to work from home and “camera ready”, which requires a quiet workspace with little to no distractions
• Reliable high speed internet/wifi connection at home with little to no interruptions
• Availability to work a flexible schedule which may include mornings, nights, weekends, and holidays
• Knowledge of HighLevel products and services preferred
• Intermediate MAC computer skills including use of multiple monitors and applications
• Basic knowledge of the following applications preferred: Google Suite, Zoom, Slack, Excel, Spreadsheets, MAC, etc.

EEO Statement:

At HighLevelwe value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way!

Desired Candidate Profile:

• 6+ years of experience delivering enterprise-wide technical projects. 2-3 years of experience of which should have been spent managing, growing and retaining talent within teams
• Hands-on experience programming with RESTful APIs, Python, deployment and run time environments like Docker, Kubernetes
• Hands on front end experience in HTML, Javascript, React, and CSS.

• Deeper understanding of the network layer, HTTP, HTTPS, cookies, local storage.
• Ability to solve complex integration and product questions, looking at issues analytically.
• Organize team’s scrums, and prepare roadmap for dev tools
• Track integration success and ensure deadlines are met. Provide input to a scalable technical integration and account management process.

Desired Skills:

• Bachelor’s degree in Computer Science or relevant experience with other degrees.
• Excellent communication skills, good visual design sense, in-depth experience in developing web-based applications.
• Experience leading multi engineer projects and mentoring junior engineers.
• Ability to work in a fast-paced environment, multi-task, and perform under pressure, possessing a high level of energy, efficiency, and flexibility.
• Excellent business writing, presentation and communication skills.

* we're Hiring SEO Executive*

Hands-on knowledge of On-page and Off-page SEO tools & tactics|knowledge of Keyword Planner | Seeking the role of SEO Executive | In-depth understanding of key social media platforms, extensive experience in developing social media strategies for brand awareness | Major skills include SMO, PPC, etc.

We're looking for SEO Executive with 0-3 years of experience and who can handle multiple SEO projects.

Reqirements –

*Conduct keyword research to identify relevant and high-traffic search terms.

*Optimize on-page elements such as meta tags, headers, and content for SEO.

*Develop and implement off-page SEO strategies, including link building and outreach.

*Monitor website performance using SEO tools and analytics platforms.

*Create and maintain SEO reports, tracking key performance indicators (KPIs).

*Stay up-to-date with industry trends and search engine algorithm updates.

*Perform website audits and recommend technical SEO improvements.

*Troubleshoot and resolve SEO-related issues that affect rankings and traffic.

Qualifications:

*Proven experience as an SEO Specialist or similar role.

*In-depth knowledge of search engine algorithms and ranking factors.

*Proficiency in SEO tools such as Google Analytics, Google Search Console, and SEO software.

*Strong analytical and problem-solving skills.

*Excellent communication and collaboration abilities.

*Familiarity with HTML, CSS, and website development principles.

*Ability to adapt to evolving SEO trends and algorithms.

*Certification in SEO or digital marketing (optional but beneficial).

Job Type - Full time

Location - Ahmedabad

We are seeking an experienced and ambitious Candidate with a focus on SaaS to join our team. This role is perfect for someone who thrives in a challenging environment and is ready to build and lead the generation sales engine from scratch. If you have a solid background in B2B SaaS and a track record of generating qualified sales meetings/leads, we'd like to meet you.

**Roles and Responsibilities**

1. Generating 6-8 Qualified Leads/meetings for the sales team via leveraging different channels and tools
2. Strategies for targeting ideal customer profiles & potential prospects through cold email reach outs, Linkedin reach out, Social gatherings & events, and cold calling
3. Understand the Identify prospect's needs and design appropriate messaging for various channels for our products/service
4. Set up meetings or calls between (prospective) customers and the Sales team
5. Reporting to the manager on the weekly numbers and monthly goals
6. Own data mining regularly to update the target list & clean up data

Must-Have:

1. Experience generating Leads via different channels in a Saas-focused role.
2. Knowledge of the international market. (NA, Europe, Middle East) (IT Sales background is a
3. plus)
4. Comes from a B2B SaaS background with a focus on Enterprise.

Should Have:

1. 2. 3.

4. Nice to

1. 2. 3. 4.

Ability to contact potential prospects through cold calls and emails.

Skills in identifying prospects' needs and suggesting appropriate products/services. Experience setting up meetings or calls between (prospective) customers and Sales Executives.

Strong presentation skills and the ability to effectively communicate value propositions.

Have:

Ability to present our company to potential prospects effectively.

Skills to build long-term trusting relationships with prospects.

Experience proactively seeking new business opportunities in the market.

Experience in participating in events ( Virtual/offline) to generate Leads/ Meetings for the sales team.

Requirements:

1. Strong track record of building and scaling successful sales teams.
2. Excellent communication, negotiation, and interpersonal skills.
3. Comes from a B2B SaaS background.
4. Ability to develop and execute creative and effective sales strategies.
5. Knowledge of the US, CA, European market.
6. Self-motivated, driven, and ambitious with a strong desire to succeed in challenging roles.

What We Offer:

1. Competitive salary with an attractive commission structure.
2. Opportunity to be a part of a fast-growing company and make a significant impact.
3. Professional growth and development opportunities.
4. Collaborative and supportive work environment.

Job Type: Full-time Job Location: Pune Schedule:

• ● Fixed shift
• ● Monday to Friday
• ● EST Shift
• Ability to commute/relocate:

● Pune: Reliably commute or planning to relocate before starting work (Required)

Please note that only shortlisted candidates will be contacted for further evaluation. We appreciate your interest in the position and thank you for applying.

We are seeking an experienced SEO Executive to join our team. The ideal candidate should have a minimum of 1-3 years of experience in SEO and must possess expertise in ecommerce SEO. As an SEO Executive, you will be responsible for analyzing, reviewing, and implementing changes to our websites to ensure they are optimized for search engines.

Responsibilities:

• Conduct keyword research and analysis, and create content strategies based on the analysis.
• Optimize website content and structure for search engines.
• Work with developers to implement on-page SEO changes.
• Conduct regular audits of our websites and identify areas for improvement.
• Monitor and analyze website traffic, rankings, and other metrics to identify opportunities for improvement.
• Keep up-to-date with the latest trends and best practices in SEO and ecommerce.
• Provide SEO guidance and recommendations to other departments, including marketing and development teams.

Requirements:

• A minimum of 2-3 years of experience in SEO.
• Must have knowledge and experience in ecommerce SEO.
• Strong understanding of on-page and off-page SEO.
• Experience with website analytics tools, such as Google Analytics.
• Excellent written and verbal communication skills.
• Ability to work independently and in a team environment.
• Detail-oriented and able to prioritize tasks effectively.

Job Title – Marketing Manager

Location – Bangalore

Job Type – Permanent

Experience – 2-4 Years

Job Role

• Manage and monitor marketing performance on a daily basis, and maximizing business ROI and goals.
• Manage a portfolio of paid campaigns across different industries for different regions, globally
• Create ideas & deliverable presentations for better execution
• Conceptualize new marketing ideas and campaigns for in-house and clients
• Implement and configure the necessary tracking tools for campaign performance analysis.
• Research and implement marketing strategy to optimize campaigns to meet KPI's, based on market trends & data findings.
• Create Branding Ideas & Solutions based on client requirements
• Working closely with the other team members and departments to meet client goals.

• 2 to 4 years of hands-on experience in marketing
• Data Research & Analysis for new ideas
• Have handled marketing campaigns from scratch
• Strong creative and analytical skills
• Excellent organizational skills and multitasking abilities
• Ability to work independently and with a team to efficiently meet deadlines in a fast-paced working environment
• A keen eye for detail

What you will do:

• Generate, edit, publish and share daily content on all social media platforms (original text, images, or video) that builds meaningful connections and encourages community members to take action. (Ability to write content for social media posts is a must)
• Set up and optimize company pages within each platform to increase the visibility of company’s social content
• Develop, implement and manage the company’s social media strategy
• Manage and oversee social media content
• Collaborate with other departments (customer relations, sales etc) to manage reputation, identify key players and coordinate actions.
• Communicate with industry professionals and influencers on social media to create a strong network and leverage it for collaborations.
• Suggest and implement new features to develop brand awareness, like promotions and competitions.
• Stay up-to-date with current technologies and trends in social media, design tools and applications.
• Monitor and evaluate performance across the company's social channels in order to improve engagement.
• Execute quarterly marketing plans to meet overall business targets.

• Deploy daily campaigns and triggered flows to a combined audience for key channels - email, SMS and push notifications. Execute A/B tests to optimize campaigns for revenue and engagement.
• Oversee and optimize marketing automation strategies to drive customer retention and sales, including lifecycle emails, personalized triggers, and daily campaigns.
• Maintain, publish, and optimize regular (daily, weekly, monthly, quarterly) reports  that track channel and customer-level performance.
• Provide regular reporting and analysis on campaign performance with clear direction to the team on what they can try to do differently to drive increased performance.
• Translate reporting insights into recommendations for the marketing team and cross-functional partners on how to drive sales and increase customer performance and LTV.
• Define and implement the testing agenda for campaigns and automation flows including segmentation, messaging, frequency, send day/time, personalization, etc.
• Manage promotional codes calendar, including sharing promo codes with our affiliate partners, making sure the team is aware of the promotional strategy and that it is implemented across channels.
• Develop new segmentation and targeting strategies based on customer data and business needs.
• Develop customer-facing tests to maximize customer engagement and lifetime value.
• Support project scoping to grow available data and assist with data migration between systems, as well as checking for data quality/integrity.
• Monitor competitive landscape to identify industry trends and best practices
• Analysing customer behaviour and developing aggressive retention strategies.