Associate Director Data Solutions (Global Media Agency)

Job Summary:

We are seeking an experienced Tableau Server Administrator to manage, maintain, and optimize our multi-node, on-premise Tableau Server environment. The ideal candidate will have strong expertise in Tableau Server architecture, installation, upgrades, and troubleshooting, as well as ensuring its scalability, performance, and security. This role will also involve collaboration with business intelligence teams to support Tableau dashboards and workflows.

Key Responsibilities:

Tableau Server Installation & Configuration:

1. Manage multi-node, on-premise Tableau Server deployment and configuration.
2. Install and upgrade Tableau Server across environments (Development, QA, Production).
3. Configure and maintain Tableau Server processes, services, and configurations for optimal performance.

Performance Monitoring & Optimization:

1. Monitor server performance, disk space, and log files to ensure availability and efficiency.
2. Conduct capacity planning and fine-tune server resources (e.g., CPU, RAM, and disk utilization) to support increasing workloads.
3. Optimize Tableau extracts, data connections, and server processes for improved speed and efficiency.

User Management & Security:

1. Manage user accounts, groups, roles, and permissions in Tableau Server.
2. Implement and enforce security protocols for data, content, and access controls.
3. Collaborate with IT teams to ensure compliance with organizational security policies.

Troubleshooting & Issue Resolution:

1. Diagnose and resolve Tableau Server-related issues, including downtime, errors, and performance bottlenecks.
2. Work with Tableau Support to address critical incidents and escalations.

Automation & Scripting:

1. Automate administrative tasks using Tableau Server Command Line (tabcmd) and REST APIs.
2. Schedule and monitor Tableau extract refreshes, subscriptions, and workflows.

Collaboration with Stakeholders:

1. Work closely with BI developers, data engineers, and analysts to support Tableau content publishing and troubleshooting.
2. Assist in creating governance standards for Tableau content and server usage.

Data Connectivity & Integration:

1. Maintain and troubleshoot Tableau Server connections to various data sources, such as SQL databases, flat files, and APIs.
2. Collaborate with data teams to ensure high availability and data accuracy.

Upgrades, Patches & Backups:

1. Plan and execute Tableau Server upgrades, patches, and backups with minimal disruption to operations.
2. Implement disaster recovery plans and strategies for Tableau Server.

Documentation & Reporting:

1. Maintain detailed documentation for server configurations, upgrade logs, and processes.
2. Create usage reports, server activity logs, and audit trails for stakeholders.

Required Skills & Qualifications:

Technical Expertise:

• Strong experience with Tableau Server administration in a multi-node, on-premise environment.
• Proficiency in Tableau Desktop, Tableau Prep, and Tableau Server tools (tabcmd, TSM, REST API).
• Knowledge of Windows Server/Linux administration and networking concepts.
• Familiarity with scripting languages (Python, PowerShell, or Bash) for automation.

Database & Data Integration Skills:

• Experience with relational databases like SQL Server, PostgreSQL, Oracle, or MySQL.
• Knowledge of data extraction, ETL processes, and integrating Tableau with enterprise data sources.

Performance Tuning:

• Expertise in optimizing Tableau extracts, dashboards, and server configurations for high performance.

Problem-Solving Skills:

• Ability to troubleshoot server issues and resolve them efficiently.

Soft Skills:

• Excellent communication and collaboration skills.
• Strong organizational skills with attention to detail.

Preferred Qualifications:

• Tableau Server Certified Associate or Certified Professional certification.
• Experience managing Tableau in high-availability and disaster recovery scenarios.
• Familiarity with Tableau Cloud or hybrid Tableau environments.
• Knowledge of load balancing, SSL certificate configuration, and Active Directory integration.

Benefits:

• Competitive salary and performance-based incentives.
• Opportunities for professional development and Tableau certifications.
• Flexible working hours and hybrid working options (if applicable).
• Access to cutting-edge BI tools and resources.

Responsibilities:

A. Sales and Business Development:

Develop and implement a comprehensive sales strategy for the admission business, targeting Preschools, CBSE, ICSE, IGCSE, IB, and boarding schools within the assigned territory.

Identify and prioritize target schools and institutions, generating leads through various channels such as networking, referrals, and online research.

Conduct thorough research on individual schools, understand their admission processes, pain points, and requirements, and tailor admission sales pitches and product offerings accordingly.

Engage with school administrators, principals, admission officers, and other stakeholders to demonstrate the value and benefits of the admission management solutions.

Conduct product presentations and demonstrations to highlight key features and advantages of the solution.

Develop and negotiate pricing proposals, contracts, and agreements in collaboration with the sales team and the legal department.

B. Relationship Building and Account Management:

• Build and maintain strong relationships with key decision-makers 
• Act as a trusted advisor to schools, providing expert guidance on streamlining admission processes, enhancing efficiency, and improving the overall admission experience.
• Conduct regular check-ins with existing customers, address inquiries, and provide excellent customer service.
• Identify upselling and cross-selling opportunities within the customer base and develop strategies to maximize revenue.

C. Area Management:

• Effectively manage and prioritize the assigned area, including travel planning, scheduling meetings, and optimizing sales routes.
• Attend relevant conferences, trade shows, and educational events to network, gather market intelligence, and represent the organization.

Requirements:

• Proven experience in sales and business development, preferably within the education sector, specifically in selling admission management solutions to CBSE, ICSE, IGCSE, IB, and boarding schools.
• Strong understanding of the admission processes and challenges faced by educational institutions.
• Excellent communication and presentation skills, with the ability to effectively engage with school stakeholders at all levels.
• The proactive and results-driven mindset with a track record of meeting or exceeding sales targets.
• Ability to build and nurture long-term relationships with customers.
• Strong negotiation and closing skills, with attention to detail in contract and agreement management.
• Exceptional organizational and time management skills, with the ability to prioritize tasks effectively.
• Willingness to travel within the assigned territory as required.
• Bachelor's or Master’s degree in business, marketing, education, or a related field is preferred.

Why Ezyschooling & What We Offer:

• Startup Environment - Work with a passionate and energetic team driven by results.
• Growth & Compensation: Competitive Salary + High Incentive + Conveyance

Few Pointers

• Years of Experience: 1+ years (1+preferably in EdTech/B2B/School sales)
• Nature of Engagement: Full time
• Salary: As per industry standard.
• Work Location: Delhi/Delhi NCR/ Pune
• The number of positions: 01
• Role Type: Full time
• Product website Ezyschooling.com

About HighLevel: 

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel- https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:

We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.

Who You Are:

The Manager of Customer Support is responsible for the supervision and operational management of a customer-centric workforce focused on solving issues for our customers. The manager will also work closely with other functional units to meet defined service level agreements and achieve high levels of customer satisfaction.

Essential Functions:

• Influence others, lead, coach and empower, through motivation and encouragement, to accomplish team goals and foster a positive team culture
• Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
• Achieves customer service objectives by contributing and making recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change
• Being able to interpret data that translates into action to improve the team.
• Monitors the overall health of the support system which includes but is not limited to live ticket queues, live channel queues, major bugs and staff availability
• Involved in determining customer service employee requirements by maintaining contact with employees to determine areas of improvement by reviewing operational environments; conducting surveys; benchmarking best practices; analyzing information and applications
• Improves customer service quality results by studying, evaluating, and redesigning processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes
• Responsible for providing employees with technical resources; providing technical advice; resolving problems; disseminating advisories, warnings, and new techniques
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations
• Act as an escalation point for high severity customer issues that arise from within the team; directly from customers; or from other HighLevel functions. 
• Serve as an influential leader by demonstrating professionalism, passion, and enthusiasm, providing communication, and motivation, and creating teamwork and collaboration
• Be readily available with cameras on throughout the shift to assist customers and team members via Zoom

Experience/Education/Certifications Required:

• Associate's/ Bachelor's degree or equivalent experience
• 4+ Years in management 
• SaaS software experience
• Several years running technical customer-facing teams.
• Experience in managing a team of over 20+ 
• Project management skills 
• Leading a results driven team 
• People manager at heart, you love mentoring, leading and contributing to the professional development of those around you 
• Strong collaboration, time-management, influencing and prioritization skills are critical to the success of this role
• The ability to build and maintain relationships internally with team and with customers
• Excellent listening, presentation and communication skills at all levels
• The ability to partner with customers and team members in developing their strategic direction
• The candidate is technically savvy and has an interest in leveraging data, analytics and automation to drive demonstrable customer and team success
• Strong customer facing communication skills
• Demonstrated data driven approach to problem solving
• Must be a go-getter and not afraid to ask questions
• Must have basic computer and excel skills

Language Skills Required Vs. Preferred:

• Fluent in English.
• Demonstrated verbal and written communication skills.

EEO Statement:

At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Roles and Responsibilities

1.    Manage client relationships, and facilitators relationship at MHFAI for training and post-training support.

2.    Ideate, design, and implement program that focused on post-training support for mental health first-aiders.

3.    Leverage the new products of MHFAI to the clients that ensures implementation of mental health by building tools and guidelines (for organized groups).

4.    Oversee and facilitate MHFAI instructors for training and upskilling.

5.    Monitor and coordinate the MHFAI Awards program with all the stakeholders involved.

6.    Draft and initiate scientific research, and create tools required at workplace to measure mental health.

7.    Plan and manage webinars, events and activities to promote the idea of mental health at workplaces and educational institutions.

8.    Draft, design, manage and implement guidelines / resources with focus on mental health for the benefit of organized groups.

9.    Keep up-to-date with the latest trends and best practices in Learning and Development and / or mental health, and incorporate them into our training programs.

10. Manage the Learning and Development budget, ensuring that resources are allocated effectively and efficiently.

11. Provide support in other operational functions of MHFA as needed.

Requirements:

·      4-10 years in Counselling psychology and / or mental health training

·      Qualification: Education in Counselling / Medical Psychology

·      Experience in clinical work

·      Exposure to mental health training

·      Experience of having previously worked in organized group is desirable

Read less

We are seeking a Staff Salesforce Engineer. The Staff Salesforce Engineer will have accountability to deliver Sales Cloud functionality within and across the Salesforce Platform, integrations with external systems, and will have exposure to Financial Service, Service, and Marketing Cloud functionality within the platform. The Staff Engineer is responsible for leading the design, build (configuration and customization), implementation, documentation, and maintenance of functionality that meets the needs identified by Product Leadership.

Responsibilities:

• Identify and translate conceptual needs into executable design and delivery. Partner with the PO to determine technical feasibility, sequencing, story refinement and epic/release planning to guide the development team.
• Define system solutions that ensure alignment with industry best practices, technical strategies, and priorities.
• Proficient in data modeling, designing custom objects, fields, and relationships to meet end-user needs.
• Designing and implementing custom user-guided experience workflows.
• Expertise in integrating Salesforce with external systems using APIs and middleware.
• Understanding various integration patterns, including point-to-point integrations, middleware-based integrations, and event-driven architectures.

Leadership:

• Provide technical leadership to a product delivery team of 2-4 Salesforce Engineers, and collaborate with architects and other product leaders.
• Provide coaching/mentorship to delivery team Engineers on technical focused topics.
• Be the model for oneself and the delivery team on keeping skill sets and expertise relevant with the latest Salesforce releases, features, and industry best practices.
• Active participation in the technology community through forums, events, and/or open-source or personal project contributions.

Application Implementation & Oversight:

• Provide oversight of delivery team code review processes to ensure the security, scalability, and maintainability of Salesforce solutions.
• Deep understanding of patterns and value of unit testing, test classes, and test data creation to ensure code coverage and quality.
• Thorough documentation of design decisions, code, and configurations or both development and end-user understanding.

Requirements:

• Bachelor's degree in Computer Science or other technical field or equivalent work experience
• 10+ years of experience in engineering environments, taking abstract concepts and ideas and formulating a detailed software engineering plan to deliver.
• Experience architecting salesforce software solutions with requirements such as performance SLOs, high availability, reliability, security, etc.
• Understand data and system integration patterns and technologies
• Proficiency in managing large scale implementations, efforts.
• Ability to articulate and transfer complex ideas to a wide audience through both verbal and written communication.
• Strong conceptual, critical thinking, technical and problem-solving skills with good attention to details.
• Must be articulate and have the ability to meet with high level management to present and/or deliver technical documentation.

Preferred:

• 7 - 10+ years of experience in the Salesforce engineering environment, taking abstract concepts and ideas and formulating a detailed software engineering plan to deliver
• Extensive knowledge of Sales and Financial Service Clouds.
• Highly proficient in developing Apex Classes, Apex triggers, Batch Apex, JavaScript, Lightning Web Components (LWC), Visual Force (VF Pages), OmniStudio
• Preferred 1-3 years recent work experience in several of the following integration technologies: Java, REST/ SOAP API, Spring Boot, Mongo DB, Confluent Kafka, Change Data Capture, Platform Events, OpenShift, Docker, TC Server, Messaging Queues (RabbitMQ, IBM MQ).
• Experience with CI/CD DevOps including using tools such as Visual Studio Code, Salesforce CLI, Git, Github, Github actions, Bitbucket, and Jira.
• Excellent verbal and written communication skills, particularly around technical documentation.
• Ability and desire to learn new technologies and development tools.
• A creative mindset to apply innovative approaches to software design.
• Exposure to working in a product operating model, leveraging an Agile scrum execution framework.
• Experience working directly with product owners, peer engineers, dev team, and business partners.
• Salesforce Admin and Developer certifications preferred.

Benefits:

• Work Location: Remote
• 5 days working

You can apply directly through the link : https://zrec.in/zOwmj?source=CareerSite

Explore our Career Page for more such jobs : careers.infraveo.com

About Us

Prescribe (YC W21) is one of the fastest-growing startups in the Healthcare sector in India. We are building a D2C brand in the natural healthcare space.

Job Description

We are looking for a highly motivated Senior QA 

Must-Have Skills 

• 3+ years of Experience in QA role
• Automation and manual testing experience in mobile testing
• Leadership skill
• Great analytical and communication skills. 
• Good at planning and time management. 
• Should be able to write up neat and clear reports. 
• Should have an attentive nature.

Responsibilities

• Decide, plan and document different user flows to be tested. 
• Communicate with the end-users (It will be our own team in this case) to properly understand their pain points.
• Thoroughly test the different user flows.
• Document and communicate the bugs and issues in the flow back to the developer team. 

Who should not apply for this job

• If you are looking for a 100% hike in your salary but can't commit to what value you will bring on the table
• If you never read books
• If you jump companies every 11-12 months
• If you are not comfortable working on Saturdays
• If you have less than 2 years of experience
• If you have more than 4 years of experience

At this position you will:

• Get solid experience with high-load distributed architecture using REST and High load services.
• Work with automated CI/CD processes, AWS cloud, and VoIP.
• Implement and support microservices based on Elasticsearch, Mongo, and frontend.

Key-Skills Required:

Node.js  | Express  | REST Api   | Javascript  | Redux-Saga |   MongoDB | Web security TLS/SSL | Web Sockets |   Promises & Call-backs | Database & Data structures |   Redis | Elasticseach | React.Js

Key Deliverables: 

• New feature design and implementation, Bug fixing, testing and performance tuning.
• Work on the API and Engines.
• Code deployment on cloud & maintenance of the same.
• Take complete ownership of a product/feature from setup to deployment.
• Time-bound feature delivery & updating.
• Cost-saving using efficient & effective technologies

Role and Responsibilities: 

• Work on back-end (+ frontend integration) development of core scripts using NodeJS / MongoDB /Express /Redux, and Redis.
• Manage Key-value based databases like Redis.
• Active participation in the development of a sophisticated platform as one of the leading developers.
• Document code consistently throughout the development process by listing a description of the program, special instructions, and any changes made in database tables on procedural, modular, and database level.
• Respond promptly and professionally to bug reports. 
• Knowledge of bluebird.js (Promises), Async, etc will be of advantage.
• Coding and programming using Object-Oriented Programming, Data Structure and Algorithms, architecture/ design and build RESTful API.
• Passionate about building products and features and build the product from scratch with thrust on Web security, TLS/SSL, web sockets, etc
• Knows one or more of Wireframes/ Prototyping/ Functional Documentation of business.

4-10 LPA based on experience and on performance in the interview round (70% Fixed - 30% Variable Incentive based on performance/delivery schedule)

(We do ZERO deductions since the salary will be paid from US/Singapore)