Deputy Manager - Digital Marketing

• Strong experienced Product Design Profile
• Mandatory (Experience 1) – Must have 8+ YOE in Product Design, with a focus on B2C or B2B2C Products
• Mandatory (Experience 2) – Must have strong experience in Project Management - Using Jira and other similar tools to manage projects efficiently
• Mandatory (Designation) – Must be Manager / Staff or above designation in Current role
• Mandatory (Team Managememt) - Must have atleast recent 2+ YOE as a Team Manager (Not mentoring, should be in a complete Manager role)
• Mandatory (Portfolio) - Must have strong High-fidelity UI Designs, Interaction models, and Design systems for Large-scale B2C Products
• Mandatory (Company) - Large-Scale B2C Products
• Mandatory (Gender) - Male candidates only

Preferred

• Preferred (Experience) - Retail domain experience

Strong Lead – User Research & Analyst profile (behavioural/user/product/ux analytics)

Mandatory (Experience 1): Must have 10+ years of experience in Behavioral Data Analytics, User Research, or Product Insights, driving data-informed decision-making for B2C digital products (web and app).

Mandatory (Experience 2): Must have 6 months+ experience in analyzing user journeys, clickstream, and behavioral data using tools such as Google Analytics, Mixpanel, CleverTap, Firebase, or Amplitude.

Mandatory (Experience 3): Experience in leading cross-functional user research and analytics initiatives in collaboration with Product, Design, Engineering, and Business teams to translate behavioral insights into actionable strategies.

Mandatory (Skills 1): Strong expertise in A/B testing and experimentation, including hypothesis design, execution, statistical validation, and impact interpretation.

Mandatory (Skills 2): Ability to identify behavioral patterns, funnel drop-offs, engagement trends, and user journey anomalies using large datasets and mixed-method analysis.

Mandatory (Skills 3): Hands-on proficiency in SQL, Excel, and data visualization/storytelling tools such as Tableau, Power BI, or Looker for executive reporting and dashboard creation.

Mandatory (Skills 4): Deep understanding of UX principles, customer journey mapping, and product experience design, with experience integrating qualitative and quantitative insights.

Mandatory (Company): B2C product organizations (fintech, e-commerce, edtech, or consumer platforms) with large-scale user datasets and analytics maturity.

Mandatory (Note): Don’t want data analysts; looking for strategic behavioral insight leaders or research-driven analytics professionals focused on user behavior and product decision-making.

About MyOperator:

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview:

We are seeking a Manager – Customer Success to lead and oversee the entire Customer Success department for our SMBG clients. This role involves managing a team of 3–4 Team Leaders, who in turn manage a large pool of Customer Success Executives. You will be responsible for driving end-to-end customer journey – from onboarding to product adoption, engagement, and retention – while building scalable processes suitable for a high-volume customer base.

Key Responsibilities

• Lead and mentor 3–4 Team Leaders and indirectly oversee a team of 30+ Customer Success Executives.
• Drive customer onboarding, adoption, retention, and satisfaction across SMBG clients.
• Develop and implement customer success strategies and playbooks tailored for high-volume SMB customers.
• Implement and scale tech-touch engagement models for effective customer coverage.
• Develop strategies to drive deep product adoption and showcase the value of MyOperator's solutions (Cloud IVR, Call Center Software, WhatsApp API, etc.).
• Monitor health metrics, churn signals, and client escalations; design proactive action plans.
• Collaborate with Product, Sales, and Support teams to ensure a seamless customer experience.
• Deliver regular business reviews and performance reports to leadership (CEO and senior stakeholders).
• Continuously optimize processes to enhance team productivity and customer outcomes.

Qualifications:

• 5–7 years of proven experience in Customer Success / Account Management within SaaS, Telecom, CPaaS, or Cloud Communication.
• Minimum 2+ years of direct experience leading Team Leaders / Managers.
• Strong exposure to managing high-volume SMB customer bases.
• Excellent strategic thinking, problem-solving, and analytical skills.
• Tech-savvy mindset with experience implementing automation or tech-touch models.
• Experience in reporting to senior leadership (CEO/VP-level) is highly desirable.
• Exceptional communication and stakeholder management skills.

Join us at MyOperator and be part of a dynamic team that is transforming the way businesses communicate. We offer competitive compensation, comprehensive benefits, and ample opportunities for growth and career advancement. Apply today and embark on an exciting journey with us!

Benefits:

• Career growth opportunities in a fast-growing SaaS company.
• A competitive salary and performance-based incentives.
• A dynamic, inclusive, and collaborative work environment.
• Significant opportunities for professional growth and career advancement.
• The chance to make a real impact on thousands of growing businesses in India.
• Comprehensive health and wellness benefits.

About The Role

Location: Remote / Hybrid (India Preferred)

Experience: 03–10 years of relevant experience

Reports to: CEO/Co-founder

Type: Full-Time

Tech Stack: Python, Frappe, LangChain, Neo4j, FAISS, React.js, AWS/GCP/Azure

What You’ll Do

● AI/ML Development

○ Build AI-powered student learning insights using Graph Databases (Neo4j), FAISS,

Sentence Transformers, and OpenCV (ResNet-50).

○ Develop Retrieval-Augmented Generation (RAG) and reinforcement learning models to

personalize content and assessment.

○ Research and implement multi-modal generation (text, image, voice) for highly

personalized learning interactions.

○ Fine-tune and optimize transformer-based models (e.g., GPT, BERT) to deliver contextual,

culturally relevant learning experiences.

● Backend & API Development

○ Architect and build scalable backend using Frappe, FastAPI, or Django.

○ Develop REST and GraphQL APIs to connect PAL with TAP’s LMS, Glific, and content

repositories.

○ Integrate Redis and Celery to manage background inference processes.

○ Connect with Glific APIs to power our AI-driven WhatsApp learning chatbot.

● Frontend & User Experience (Optional)

○ Develop a React.js-based student dashboard for real-time learning insights and content

delivery.

○ Collaborate closely with our UX team to ensure intuitive and accessible design.

● Cloud & Deployment (DevOps)

○ Deploy and scale models across cloud platforms: AWS, GCP, or Azure.

○ Implement CI/CD pipelines (Jenkins, Cypress.io) to ensure continuous delivery and testing.

○ Use Docker and Kubernetes for managing containerized deployments.

● AI-Driven Security & Automation

○ Ensure data privacy and compliance by embedding AI-powered security checks.

○ Automate personalized content delivery through NLP chatbots and AI workflows.

Who You Are

● You’ve worked on AI/ML systems at scale, especially in EdTech, SaaS, or social impact settings

● You’ve built or fine-tuned models with GPT/BERT, FAISS, LangChain, or custom embeddings

● You know how to move between backend complexity and real-world deployment

● You’ve used tools like Zapier, N8N, or FastAPI in production

● You don’t just write code — you write roadmaps, define structure, and love cross-functional

collaboration

● Bonus: You’ve dabbled in adaptive learning, NLP in regional languages, or multimodal AI

What You Can Expect?

● Real ownership – You’ll lead architecture, experimentation, and rollout

● Deep learning – Work with experienced leaders across product, pedagogy, and AI

● Remote flexibility – Work from anywhere, build for everywhere

● Bold pace, clear values – We move fast, think big, and always center the child

● Future leadership track – Opportunity to grow into a Tech/AI Lead role as we scale

● Full transparency – Competitive salary, equity potential, and clarity on what’s next

A bit about us

WeatherBug is a popular weather site and mobile app providing hyperlocal, live weather data and proactive alerting to consumer users. With over 15 million unique users per month, across all platforms, WeatherBug’s vision is to provide environmental intelligence for all aspects of people’s lives. The WeatherBug app is a top-rated weather app in the app stores. In 2019, WeatherBug was named the best weather app by MediaPost’s Appy Awards. WeatherBug is owned and operated by GroundTruth, a media company that turns real-world behavior into marketing that delivers real business results.

Learn more at WeatherBug.com

At GroundTruth, we believe that innovative technology starts with the best talent and we have been ranked one of Ad Age’s Best Places to Work for three years in a row (2021, 2022 & 2023). Learn more about the perks of joining our team here.

A bit about you

A recognized expert in their professional discipline, with significant impact and influence on organizational policy and program development. Establishes critical strategic and operational goals, and develops and implements new products, processes, standards, or operational plans to achieve organizational objectives. Regularly leads projects of critical importance to the organization—projects that carry substantial consequences for success or failure. Requires strong influence and communication with executive leadership. Problems encountered are often complex and multidimensional, requiring broad-based consideration of variables that affect multiple areas of the organization.

You will:

• Develop production-ready code to meet scope of requirements.
• With guidance, update and create documentation as needed for new and existing solutions.
• Participate in code-reviews with comments to improve code quality, stability, and maintainability.
• Create and maintain unit and integration testing solutions. Be able to run your code in lower environments.
• Run tests on the mobile device to ensure code meets requirements
• Watch mobile releases for Android or iOS for features you developed
• Teardown your solutions across multiple environments and platforms.
•  Provide operational support of your deployed code
• Determine issues within your areas of expertise.
• Work with teams across the engineering organization to understand and incorporate client requirements into final solutions.
• Perform other job-related duties as assigned.

You have:

• Bachelor’s degree (4 years) in Computer Science or a related field, OR 5+ years of relevant software development experience.
• 3+ years of professional experience in software engineering.
• 2+ years of hands-on Android application development using Kotlin and Android Studio.
• Experience with modern Android libraries and frameworks, including Jetpack components (e.g., Navigation, Room, ViewModel, LiveData), Retrofit for networking, and image loading libraries (e.g., Glide, Coil).
• Proficiency with asynchronous programming using Kotlin Coroutines and Flow.
• Familiarity with dependency injection frameworks such as Dagger/Hilt or Koin.
• Experience with app architecture patterns such as MVVM or MVI, and clean architecture principles.
• 2+ years of experience working in Agile teams and participating in iterative development cycles.
• Strong understanding of object-oriented design principles, design patterns, best practices, performance optimization, and memory management.
• Experience with unit and UI testing frameworks (JUnit, Mockito, Espresso).
• Familiarity with Git and collaborative version control workflows.
• Exposure to CI/CD tools and automated build/deployment pipelines.
• Ability to independently take ownership of tasks and deliver robust solutions.
• Commitment to writing clean, maintainable, and well-documented code.

Would be great if you have:

• Experience with React Native, including building function components, using hooks, and working with JavaScript/TypeScript.
• Knowledge of Play Store processes, including app signing, publishing, and release management.
• Familiarity with ingesting and exposing large datasets in the weather industry.
• Experience in the advertising industry.
• Proficiency with tools like GitHub, Jenkins, Artifactory.

You are:

• A team player who is organized, flexible and willing to adapt
• Not afraid of new technologies and driven to learn
• A detail-oriented person, who catches problems early and adjusts
• A strong communicator who is able to collaborate with multiple business and engineering stakeholders and work through conflicting needs
• A problem solver who likes to dive deep into a problem, diagnose root causes and work with multiple teams to come up with a solution
• Organized with demonstrated ability to prioritize and deliver timely work
• A team player and not afraid to roll up your sleeves and help when needed
• Self-sufficient and not afraid to take the lead and manage tasks independently
• Coachable and open to feedback
• Respectful–-we treat each other with respect and assume the best of one another
• Not afraid to have fun!

What we offer

At GroundTruth, we want our employees to be comfortable with their benefits so they can focus on doing the work they love.

● Parental leave- Maternity and Paternity

● Flexible Time Offs (Earned Leaves, Sick Leaves, Birthday leave, Bereavement leave & Company Holidays)

● In Office Daily Catered Lunch

● Fully stocked snacks/beverages

● Health cover for any hospitalization. Covers both nuclear family and parents

● Covid home quarantine cover

● Tele-med for free doctor consultation, discounts on health checkups and medicines

● Wellness/Gym Reimbursement

●  Pet Expense Reimbursement

●  Childcare Expenses and reimbursements

●  Employee assistance program

●  Employee referral program

●  Education reimbursement program

●  Skill development program

●  Cell phone reimbursement (Mobile Subsidy program)

●  Internet reimbursement

●  Birthday treat reimbursement

●  Home office set up

●  Employee Provident Fund Scheme offering different tax saving options such as VPF and employee and employer contribution up to 12% Basic

●  Creche reimbursement

●   Co-working space reimbursement

●   NPS employer match

●   Meal card for tax benefit

●   Special benefits on salary account

●   New joiner relocation

Microsoft Azure Data Integration Engineer

Job Description: 

Microsoft Azure Data Integration Developer who will design and build cutting-edge user experiences for our client’s consumer-facing desktop application. The Senior Software Developer will work closely with product owners, UX designers, front-end, and back-end developers to help build the next-generation platform. 

Key Skills:

• 3+ years of experience in an enterprise or consumer software development environment using C# and designing and supporting Azure environments
• Expert level programming skills in creating MVC and Microservices architecture
• Experience with modern frameworks and design patterns like .Net core
• Strong knowledge of C# language
• Hands-on experience using the Azure administration portal and iPaaS
• Demonstrable experience deploying enterprise workloads to Azure
• Hands-on experience in Azure function apps, app service, logic apps and storage, Azure Key vault integration, and Azure Sql database.
• Solid understanding of object-oriented programming.
• Experience developing user interfaces and customizing UI controls/components

·      Microsoft Azure Certification, Business Continuity, or Disaster Recovery planning experience is a plus

Responsibilities:

• Architect, design & build a modern web application for consumers
• Explore configuring hybrid connectivity between on-premises environments and Azure, and how to monitor network performance to comply with service-level agreements.
• Collaborate with UI/UX teams to deliver high-performing and easy-to-use applications
• Participate in code reviews with staff as necessary to ensure a high-quality, performant product
• Develop a deep understanding of client goals and objectives, and articulate how your solutions address their needs
• Unit testing/test-driven development
• Integration testing
• Deploying Azure VMs (Windows Server) in a highly available environment
• Regularly reviewing existing systems and making recommendations for improvements.
• Maintenance
• Post-deployment production support and troubleshooting

Technical Expertise and Familiarity:

• Cloud Technologies: Azure, iPaaS
• Microsoft: .NET Core, ASP.NET, MVC, C#
• Frameworks/Technologies: MVC, Microservices, Web Services, REST API, Java Script, JQuery, CSS, Testing Frameworks
• IDEs: Visual Studio, VS Code
• Databases: MS SQL Server, Azure SQL
• Familiarity with Agile software development methodologies.
• Advanced knowledge of using Git source control system.
• Azure, AWS, and GCP certifications preferred.

Collabsports Technologies Pvt Ltd is a sports-tech startup based in Pune, India. We are a small team, passionate about Sports & Technology. Our product, Scorpad is a mobile app with a mission “Sporting Made Smarter”, helps athletes in recording, analysing & improving their game while collaborating with their friends and other like-minded athletes. For more information, visit https://scorpad.com">https://scorpad.com

• You need to be passinate about technology with strong development & debugging skills.
• You will be responsible for designing, developing, testing & debugging responsive mobile applications.
• You should have one or more mobile apps on Google/ App store
• Thorough with VCS/ Git
• Working knowledge of general mobile landscape, architectures and trends
• Good understanding of RESTful APIs
• You should have a desire to work in startup fast-paced environment, able to self-manage and work remotely, when required.