Key Account Manager - eCommerce

Greetings from zealous!

Role: MIS Executive

Location: Chennai

Experience Required: 1 to 2 Years

Preferred Candidate: Male Candidates Only

Job Description

We are looking for a MIS Executive with 1–2 years of experience to join our team in Chennai. The ideal candidate should have strong expertise in Advanced Excel, MIS reporting, and data management.

Key Responsibilities

• Prepare and maintain daily, weekly, and monthly MIS reports
• Generate accurate reports and dashboards for management review
• Analyze large sets of data and present meaningful insights
• Use VLOOKUP, HLOOKUP, Pivot Tables, and advanced formulas for data analysis
• Develop and maintain Excel macros / VBA automation
• Ensure data accuracy and timely submission of reports
• Coordinate with internal teams for data collection and reporting requirements
• Create and update trackers, performance reports, and management dashboards
• Support business teams with ad-hoc reporting and analysis

Required Skills

• Strong knowledge of Advanced Excel
• Hands-on experience in:
• VLOOKUP
• HLOOKUP
• Pivot Tables
• Macros / VBA
• Advanced Formulas
• MIS Reporting
• Data Analysis
• Good understanding of reporting formats and dashboards
• Strong analytical and problem-solving skills
• Good communication and coordination skills

Qualification

• Any Graduate
• 1 to 2 years of relevant MIS / Reporting experience

Preferred

• Male candidates preferred
• Immediate joiners are an added advantage

Key Responsibilities:

• Manage and grow sales across multiple marketplaces such as Amazon and Flipkart and quick commerce platforms such as Zepto, Blinkit, Swiggy Instamart, and Dunzo.
• Develop and execute strategies for product listings, pricing, promotions, and inventory management.
• Build strong relationships with account managers across marketplaces and quick commerce platforms.
• Optimize product visibility and performance through SEO, A+ content, paid ads, and promotional campaigns.
• Analyze sales data to forecast demand, identify growth opportunities, and maximize revenue.
• Ensure smooth coordination of operations, from order fulfilment to returns management.
• Coordinate with the internal marketing team for content creation and marketing campaigns.
• Monitor and adapt to evolving marketplace algorithms, policies, and competitor activity.

Key Skills:

• Strong understanding of e-commerce and quick commerce ecosystems.
• Proven experience in managing multi-channel marketplace operations.
• Expertise in tools and strategies for marketplace sales optimization.
• Analytical mindset with proficiency in sales forecasting and performance tracking.
• Excellent negotiation and communication skills.
• Prior experience of managing marketplaces in D2C business required. Experience in nutraceuticals, wellness, or FMCG sector is a plus.

Desired Candidate Profile

1. Understand PHP, JavaScript, and JQuery.
2. Have deep knowledge of working with the platform APIs.
3. Use version control for Shopify theme development.
4. Possess excellent soft skills, such as communication and teamwork.
5. Have an extensive portfolio and testimonials of happy clients.

• Work with clients and end-users to gather, understand, and define business requirements
• Should have Experienced in a Salesforce implementation through the full Software Development Lifecycle
• Develop user stories and to-be process flows to support the design and development of Salesforce solutions for our clients
• Work collaboratively with team members to design a solution that will meet a client's business requirements and fulfill user stories.
• Collaborate with developers to test and verify that solutions will meet the business requirements
• Participate in key meetings with clients and should have prior experience of working with them on-site including requirement sessions, system demos, user acceptance testing, and end-user training.
• Salesforce Admin Certification and one Consulting Cloud Certification (Sales, Service, or Community.
• In this role, the analyst is expected to have exemplary communication and documentation skills.
• Constructs forecasts, recommendations, and document Business Related Document based on business data and Salesforce knowledge

Community Management-

• Create a friendly environment to facilitate high member satisfaction
• Be thoughtful while interacting with members.
• Plan and launch community initiatives to create connections between members of different organizations. This might include targeted member introductions, recommending possible mentor matches, running networking events and managing communications within the space and through digital vehicles.
• Seek out information about the business and personal objectives of tenant organizations and their individual members.
• Foster a sense of inclusivity where fresh ideas are welcome
• Be knowledgeable about COWERKZ's membership contracts and guidelines.Explain these policies to members, as necessary.
• Oversee new member onboarding and member moves out of the space

Events Planning and Execution-

• Build a quarterly calendar of coworking events that engages all stakeholders:
• Current members: Educational (e.g., lunch and learns) and appreciation events (e.g., happy hours and themed parties)
• Future members: Lead generation and sales-related events
• Local community: Identify outside organizers and encourage them to use our event space. Depending on the exact nature, these events should also be used to build COWERKZ's CRM and digital community. 
• Manage to the allotted budget
• Present our community professionally
• With your team, oversee the event itself, from catering to a smooth event check-in process to cleanup

Business Development-

• With the owners, be responsible for setting and achieving sales objectives, occupancy rates and pricing
• Conduct tours for prospective members
• Contact the local press and community leaders to generate interest in COWERKZ.
• Maintain a positive relationship with key vendors and our landlord

Facilities and Space Management-

• Manage all centre operations to the satisfaction of members
• Maximize up-time and availability of key facilities assets like the Wifi network, kitchen, printers/copiers
• Keep members aware of facilities issues that may impact them
• Utilize a variety of coworking software applications manage the space and membership
• Make recommendations to the owners about new features or perks that will entice members
• Submit maintenance tickets for repairs to the facility and key equipment
• Ensure cleaning is conducted to spec

Data accuracy-

• Ensuring member data is updated and is current in the cowork platform
• Ensuring lead data is updated in the CRM platform
• Ensuring Community Data is being updated in the events database

Experience and Requirements

• 2 years experience with increasing responsibility in either a sales or customer service role
• Experience in co -curricular activities a plus.
• Demonstrated project management skills
• Technically capable. Able to understand and work with the variety of hardware and software applications that our space depends on.
• Experience with written content generation in a business environment and basic graphic design skills are a plus
• Interest in working independently with only occasional interactions with the owners
• Fluent in English. Ability to speak additional language is a plus.
• A high level ethics, empathy and dependability

Qualifications

• Bachelor's degree or equivalent