marketing manager

Company Profile

Geotrackers Mobile Resource Management Pvt. Ltd.

Geotrackers is a technology company offering end to end telematics solutions that help organisations manage their field resources more effectively, be they vehicles, assets or personnel. We provide GPS based vehicle tracking solutions and mobile solutions for field force management. Our solutions have gained in popularity owing to the multiple benefits that they offer, starting with increase in productivity of the field resources, reduction in costs of field operations, better customer service and better safety & security for man & material. All our solutions are cloud based, offered on the SaaS model. They are therefore easy to deploy and economical to use. Our primary targets are organisations with a sizeable fleet of vehicle or sales & service personnel, across industry sectors ranging from transport & logistics, to health, Hospitality, Education, Cement, BPO, Police & Government & many more.

Job Title: Customer Support Officer

Experience : 2-7 years

Job Description

● Set up network of service technicians pan-India for installation of GPS tracking devices on commercial vehicles

● Manage daily installation / post installation schedule for pan-India locations

● Co-Ordinate with customer team & field staff for schedule assignment

● Manage all customer facing correspondence on Email/Mobile/Whatsapp , regarding service requests

● Follow-up with customer within a 24hour period in regards to the initial phone call or email

● Ensure TAT between 24-48 hours for all service schedules for Pan-India locations.

● Raise repair invoices to customers

● Manage inventory of spares and consumables

● Manage logistics for supplying fresh spares to service technicians pan India

● Co-ordinate with service technicians for return of defective goods to Head Office

● Manage Ensure service technicians

● Conduct Training Sessions for technicians

● Support to field staff

● Generate Monthly failure report with analysis : Technician / Product / Model / Area wise

● Supervision and monitoring of repairs and trouble shooting of all the GPS devices.

● Handling Reports management in ERP

Desired Profile

● At least 2 years experience in managing network of service technicians for fitting of automotive electrical accessories at Pan-India locations

● Must have network of service technicians for fitting electrical accessories on atleast 100+ locations

● Computer Savvy

● Good Skills on Excel

● Strong Communication Skills

● Ability to diffuse volatile situations with professionalism and courtesy

● Capable of conducting root cause analysis of failures and devise breakdown solutions with minimum turnaround time.

● Excellent analytical and conflict resolving skills

● Willing to travel for purposes of hiring, training and managing service technicians.

• Develop and implement sales strategies for IT staff augmentation and consulting services.
• Identify and engage with potential clients, including IT firms, enterprises, and startups.
• Build and maintain long-term client relationships with hiring managers, procurement teams
• Understand client requirements for contract, contract-to-hire, and full-time IT staffing.
• Work closely with the recruitment team to ensure the timely delivery of qualified IT professionals.
• Negotiate contracts, pricing, and service agreements in line with business goals.
• Monitor market trends, competitor activities, and emerging IT staffing needs.
• Maintain an up-to-date sales pipeline, providing reports on revenue forecasts and client engagement.

Overview

As an engineer in the Service Operations division, you will be responsible for the day-to-day management of the systems and services that power client products. Working with your team, you will ensure daily tasks and activities are successfully completed and where necessary, use standard operating procedures and knowledge to resolve any faults/errors encountered.

Job Description

Key Tasks and Responsibilities:

Ensure daily tasks and activities have successfully completed. Where this is not the case, recovery and remediation steps will be undertaken.

Undertake patching and upgrade activities in support of ParentPay compliance programs. These being PCI DSS, ISO27001 and Cyber Essentials+.

Action requests from the ServiceNow work queue that have been allocated to your relevant resolver group. These include incidents, problems, changes and service requests.

Investigate alerts and events detected from the monitoring systems that indicate a change in component health.

Create and maintain support documentation in the form of departmental wiki and ServiceNow knowledge articles that allow for continual improvement of fault detection and recovery times.

Work with colleagues to identify and champion the automation of all manual interventions undertaken within the team.

Attend and complete all mandatory training courses.

Engage and own the transition of new services into Service Operations.

Participate in the out of hours on call support rota.

Qualifications and Experience:

Experience working in an IT service delivery or support function OR

MBA or Degree in Information Technology or Information Security.

Experience working with Microsoft technologies.

Excellent communication skills developed working in a service centric organisation.

Ability to interpret fault descriptions provided by customers or internal escalations and translate these into resolutions.

Ability to manage and prioritise own workload.

Experience working within Education Technology would be an advantage.

Technical knowledge:

Advanced automation scripting using Terraform and Powershell. 

Knowledge of bicep and ansible advantageous. 

Advanced Microsoft Active Directory configuration and support.

Microsoft Azure and AWS cloud hosting platform administration.

Advanced Microsoft SQL server experience.

Windows Server and desktop management and configuration.

Microsoft IIS web services administration and configuration.

Advanced management of data and SQL backup solutions.

Advanced scripting and automation capabilities. 

Advanced knowledge of Azure analytics and KQL.

Skills & Requirements

IT Service Delivery, Information Technology, Information Security, Microsoft Technologies, Communication Skills, Fault Interpretation, Workload Prioritization, Automation Scripting, Terraform, PowerShell, Microsoft Active Directory, Microsoft Azure, AWS, Microsoft SQL Server, Windows Server, Windows Desktop Configuration, Microsoft IIS, Data Backup Management, SQL Backup Solutions, Scripting, Azure Analytics, KQL.

Design test plans, write test cases, review functional requirement documentation, and present test strategies for team review

• Conduct integration, regression, ad-hoc, and edge-case testing as part of release cycles
• Analyze complicated software system and design a strategy to test this system
• Understand and represent customer needs in product feedback discussions
• Participate in release management and post deployment testing
• Work closely with developer team to ensure proper test coverage is done
• Documentation and Release cycle

Job Profile Requirement : 

Experience of testing web applications, mobile applications.

• Knowledge of Responsive Testing
• Working knowledge of functional, GUI, Performance and Regression testing
• Strong knowledge of QA procedures, principles, and tools.
• Strong verbal and written (technical) communication skills to explain bugs and other issues identified and produce bug reports, documentation and feedback to both product owners and software developers.
• Ability to work in an environment of perfection and compliance to web standards and high design quality benchmarks.
• Strong organisational and time management skills - know what you need to do, and DO IT!

Hands-on experience in Autosar methodologies and workflows.

• Sound understanding of embedded SW development using C on 32/64 bit microcontrollers.

• Experience in at least one of microcontroller architectures: Renesas RH family, Tricore or PowerPC architecture.

• Automotive Product Development Process knowledge (ASpice, ISO26262)

• Experience in one or more of Autosar BSW Modules stacks.

• Autosar based SWcs development in any domain of cluster, ADAS and IVI system.

• Com stack (FlexRay, CAN, LIN, Ethernet) / Memory Stack/ Diagnostic stack/ OS, Wdg, other services.

• Working knowledge on AUTOSAR ECU software architecture

• Understand the various features provided by AUTOSAR BSW modules and configure BSW modules in Davinci Configurator or similar tools

• Understand the AUTOSAR application (SW-C) configuration and the interaction of AUTOSAR applications (SW-C) with the underlying BSW modules

• Understand the functionality of RTE, mapping of application entities with BSW module parameters, OS scheduling concepts, ECU and BSW module state changes

• Understand the AUTOSAR methodology (ECU extract contents, import of ECU extract into configuration tool)

Understand the flow of the AUTOSAR software from application till the underlying driver.

Job Responsibilities:-

Build relationships with customers over calls.

- Responsible for customer relationships after the sale process is complete.

- Call Customers to keep them up to date on products and launch new products to maintain that relationship.

- Ensure a high customer satisfaction level by proactively understanding customer needs.

- Taking Feedback, and suggestions from customers.

Requirements-

Highly motivated and target-driven Individual

- Good communication and negotiation skills.

- Prioritizing time management and organizational skills.

- Fresher / Experienced in any domainFresher / Experienced 1 to 2 years

-Kannada & English and basic knowledge of Hindi

Key Responsibilities

• Counsel potential students to help them understand our various courses and make better learning choices.

• Conduct detailed profiling of the learner to understand the student career aspirations and learning ability and pitch the right program

• Managing the complete sales closing life cycle for leads assigned. This will include understanding the lead profile, identifying the need, pitching the right course, sales closing, and post sales relationship management.

• Execute prompt inquiries, follow-ups with leads through phone and emails.

• Build sales pipeline/opportunities to achieve the assigned targets

• Fee tracking and follow up.

• Adhere to sales process, productivity, and quality parameters.

• Increase individual conversions • Generate leads through referrals & improve conversion

• Generate leads through referrals & improve conversions on those leads

Skill Requirements

• 1-5 years of total experience and 1-3 years of core sales/ student counseling experience.

• Should have completed graduation/post-graduation

• Should have experience working on CRM

• Should have good knowledge of MS Office and Outlook. He/she should be adept in excel • Should be a quick learner and should be able to multitask.

• Should be willing to work on our regular shift (10 am – 7 pm)

• Should be willing to work on weekends on a rotation basis

• Preferences will be given to candidates from technology/Edu-tech sales background

• Excellent English communication skills (both oral and written) and be able to persuade interested prospects.

Ability to understand aspirations of learners and offer expert career advice, drive to exceed assigned targets.

Technical Document writer

About Aviso

Aviso is the AI Compass that guides Sales and Go-to-Market teams to close more deals, accelerate revenue growth, and find their True North. Aviso delivers true revenue intelligence, nudges team-wide actions, and gives precise guidance so sellers and teams don’t get lost in the fog of CRM, scattered data lakes, and human biases.

We are a global company with offices in Redwood City, San Francisco, Hyderabad, and Bangalore. Our customers are innovative leaders in their market. We are proud to count Dell, Honeywell, MongoDB, Glassdoor, Splunk, FireEye, and RingCentral as our customers, helping them drive revenue, achieve goals faster, and win in bold new frontiers. Aviso is backed by Storm Ventures, Shasta Ventures, Scale Venture Partners and leading Silicon Valley technology investors. 

What you will be doing

• The documentation effort includes evaluation, document preparation (organize, write, capture screen images, index), editing and review with the project team.
• Ability to grasp and visualize enterprise software and infrastructure concepts.
• Ability to produce world class documentation.
• Work closely with the product engineering team and gain deep understanding of the product features, behaviour and requirements.
• Writing of any and all User Manuals for Aviso
• Work with the QA team to produce high quality QA documents.
• Update and review existing documents for every release after analysing the changes. Own/Manage these documentations in central repository with a proper folder structure. 
• Organize the technical material into various categories of documents.
• Write world class technical content that is clear and consistent with appropriate diagrams, charts and screen shots of the product for better illustration as per established document standards.
• Attend cross-functional planning meetings and scrum meetings
• Coordinate with subject matter experts to ensure that the content is accurate and current
• Provide daily/weekly activity status to the project heads and communicate with them via email, IM and video conference.
• Should be able to present information in a simple, concise manner. Should pay attention to detail.

What you bring

• Qualification: BE/BTech,ME/MTech/MCA background
• You must have minimum 4 years in Technical Writing.
• Must have excellent written and oral communication skills
• Must have the ability to grasp and communicate technical concepts 
• Must have organization and analytical skills 
• You should have Experience in modular documentation using XML Editors
• You will be Understanding of latest technologies in technical communication – added advantage
• Demonstrates the ability to analyze and communicate information needs at both the conceptual and detail level
• Experience in working in an Agile environment would be an advantage

Aviso offers

• Dynamic, diverse, inclusive startup environment driven by transparency and velocity
• Bright, open, sunny working environment and collaborative office space
• Convenient office locations in Redwood City, Hyderabad and Bangalore tech hubs
• Competitive salaries and company equity, and a focus on developing world class talent operations
• Comprehensive health insurance available (medical) for you and your family
• Unlimited leaves with manager approval and a 3 month paid sabbatical after 3 years of service
• CEO moonshots projects with cash awards every quarter
• Upskilling and learning support including via paid conferences, online courses, and certifications
• Every month Rupees 2,500 will be credited to Sudexo meal card