SEO Team Leader

Sales Associate

Company Description

Miko is an advanced artificial intelligence innovation lab with a mission to bring AI and robotics to every consumer home. Headquartered in Mumbai, India, our workforce spans several countries, including the United States, Canada, Europe, and the Middle East. To check out various product offerings, visit Miko's website

Position Introduction:

- Generate revenue by demonstrating our product in Hamleys store and closing sales either over the phone or face-to-face.

- Work with cutting-edge technology designed to reduce kids' screen time while making learning fun at an early age.

- Successful candidates may have opportunities for training, leadership roles, and managing key business accounts.

Responsibilities:

- Explain Miko Robot benefits to customers.

- Suggest suitable apps and features to the customers.

- Handling stocks.

- Coordinate within the teams.

- Provide daily sales reports and customer service.

- Meet monthly sales targets by demonstrating and selling the product in Hamleys store.

- Convert free app users into paid customers through emails, SMS, and direct sales.

Requirements:

- Good communication skills in English and regional language.

- Ability to plan and execute tasks.

- Persuasion and negotiation skills.

- Work well under pressure.

- Team player.

- Quick learner, detail-oriented, and self-motivated.

- Interest in marketing.

- Enthusiasm for technology.

Work Timings: 6 days a week and 9 hours a day (11am to 8pm/12pm to 9pm)

Working on Saturday and Sunday's is mandatory (No exception for this)

One day in a week will be declared as week off.

Openings at: Mumbai Onsite (BKC, Jio World Drive), Bangalore Onsite (Phoenix Market City), Kochi- (Lulu Mall), Hyderabad (Sarath City and Inorbit Mall)

JD-

MySQL - DBA L3 Support

# 7 -10  years of experience in MySQL, handled multiple versions & flavors of MySQL servers both for standalone & enterprise version, Data center and VM/Cloud setup.

# Strong database Configuration and troubleshooting / problem solving skills.

# Strong knowledge of database backup and recovery concepts and practices.

# Enabling disabling scheduled Jobs on MySQL Server

# Work with Dev and DevOps engineers to ensure that all needed data is gathered and provided to them for any performance issues

# Experience in managing both on-prem DB as well as VM / cloud based DBs

# Maintenance of backups (perform backups, monitor backup, report obsolete backups)

# Maintenance of user access (creating user accounts, dropping user accounts, granting privileges)

# Maintenance of log and trace files (remove, initialize, archive them)

# Knowledge on SQL scripts

# Managing Database administration includes Daily health checks, Database tuning, Query optimization & Backup & Replication

# Experience in alert configurations using existing alerting tools or scripts

GaragePlug, a SaaS Startup based out of Banglore, is an After-Sales Automotive Workshop Management Platform founded in 2017 by Automobile Industry experts. GaragePlug is presently trusted by hundreds of brands across 25+ countries and continues to expand across the world! We are now ready to take a long jump in 2022. To make this happen, We're looking for dynamic Customer Success/Support people to assist in various stages of the customer life cycle such as Onboarding, User Training, Support, Adoption, etc.

What Makes You The Right Fit :

• Engineering Degree
• 0-2 years experience in customer support or success roles.
• Must be able to work in the US time zone (US and Latin America markets)
• Ability to communicate with customers by email, chat, and phone.
• Excellent interpersonal, verbal, and written communication skills with the ability to take initiative and build strong relationships
• Customer-focused attitude.
• Willingness to work in a Startup.

Your Primary Responsibilities :

• You will be the first point of contact for customers via email & chat primarily, over the phone if it is required.
• Onboard new customers and help them digitalise their workflows in our software.
• Conducting training sessions for Users to ensure the right understanding of the Product
• Keeping a track of the Product adoption.
• Maintain a profitable relationship with the clients.
• Play a key role in sharing the voice of users with the rest of the team.
• Work with the product team to resolve issues, bugs, and feature requests reported by customers and to ensure that they are delivered and conveyed to customers.
• Work closely with the Quality Assurance team.
• Identify and report bugs & customer requests using JIRA.
• Owner of the Self-Help knowledgebase of GaragePlug.

Performance Parameters :

• Renewals
• Upsell, Revenue generation
• Prevention of Churn
• Maintain NPS Score
• Support Response Time

Perks for you :

• Work in fast globally growing Start-Up
• Work with industry experts
• Opportunity for international travel

Location : Bangalore.

Apply through this link
https://garageplug.freshteam.com/jobs/SENl2SzgSAVQ/customer-success-support-us-latin-america" target="_blank">https://garageplug.freshteam.com/jobs/SENl2SzgSAVQ/customer-success-support-us-latin-america

• Designing, implementing and improving company quality standards and analyzing data in order to find areas for growth and improvements
• Training, motivating and correcting employees to ensure that standards are met and preparing reports to track the progress
• Formulating strategies to increase productivity
• Testing and sampling products (Raw, Semi Finished and Finished Products), ensuring they meet set standards and specifications
• Conforming all products are properly labeled before output
• Investigating customers' complaints and ensuring safety procedures and processes
• Establishing strategies to improve efficiency and profitability in the organizations and monitoring all operations that affect quality and keeping all record related to quality and food safety, statistical reviews and relevant documents
• Communicating with external vendors and quality officers during onsite inspections

Desired Candidate Profile

• BSc. or MSc. or B. Tech (Chemistry/ DT / FT/ Micro /BT)
• Experience in Food Safety Process, audits, corrective actions
• Good at reporting corrective actions taken at management review meetings
• Knowledge in creating a flow diagram for each product and process covered by Food Safety Management System
• Experience in reviewing all rejections by food inspector/quality officers and in submissions of reports
• Willingness to work 6 days as one rotational off either on Monday or Sunday
• Lead Auditor Training Certificate or work experience as FSTL or Food Safety Team Member

We’re looking for an experienced Engineering Manager to lead a growing team of Engineers to help them build and maintain our products, effectively work on the right things at the right time and help them grow as better engineers along the way. A solid engineering as well as a management background is a must and you should have prior experience running an engineering team.

Responsibilities:

• Lead agile development and project planning
• Lead technical architecture discussion and quality code delivery
• Work with the engineering team, QA and Product teams to effectively run the product road map
• Keep everyone in the company informed on your team’s progress
• Work with the Support team to keep track of and triage technical issues and track it through to resolution
• Helping set and fulfill the engineering hiring plan for the team, including sourcing, screening, and interviewing
• Help implement effective engineering processes and policies
• Improve release process and managing bug/feature backlog

Requirements:

• 2+ years of engineering team management experience
• 5+ years of professional software development experience
• Should have worked on at least one of these programming languages (Python/Ruby/NodeJs)
• Excellent knowledge of best-practices and coding patterns
• You are proficient at reading and writing code and have built, shipped and maintained software
• You have experience in managing, coaching software developers to help them level up
• You have exceptional written and verbal communication skills and can communicate within your team and across teams
• You have good project management skills and can lead, keep track of and prioritize between multiple projects
• You are detail oriented and care about the quality of work that gets shipped
• You have been actively learning and keeping up with the industry both in terms of software development and product
• You are able to weigh several and often conflicting constraints and make rapid decisions in a fast-moving and quickly-growing company
• Engineering degree is must (B.E. CS preferred)