Sr. Manager – Paid Campaigns & Analytics

About MyOperator

MyOperator is a Business AI Operator and category leader that unifies WhatsApp, Calls, and AI-powered chatbots & voice bots into one intelligent business communication platform.Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.Trusted by 12,000+ brands including Amazon, Domino’s, Apollo, and Razor-pay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement

Role Summary

We’re hiring a Front Deployed Engineer (FDE)—a customer-facing, field-deployed engineer who owns the end-to-end delivery of AI bots/agents.

This role is “frontline”: you’ll work directly with customers (often onsite), translate business reality into bot workflows, do prompt engineering + knowledge grounding, ship deployments, and iterate until it works reliably in production.

Think: solutions engineer + implementation engineer + prompt engineer, with a strong bias for execution.

Responsibilities

Requirement Discovery & Stakeholder Interaction

• Join customer calls alongside Sales and Revenue teams.
• Ask targeted questions to understand business objectives, user journeys, automation expectations, and edge cases.
• Identify data sources (CRM, APIs, Excel, SharePoint, etc.) required for the solution.
• Act as the AI subject-matter expert during client discussions.

Use Case & Solution Documentation

• Convert discussions into clear, structured use case documents, including:
• Problem statement & goals.
• Current vs. proposed conversational flows.
• Chatbot conversation logic, integrations, and dependencies.
• Assumptions, limitations, and success criteria.

Customer Delivery Ownership

Own deployment of AI bots for customer use-cases (lead qualification, support, booking, etc.). Run workshops to capture processes, FAQs, edge cases, and success metrics. Drive the go-live process: requirements through monitoring and improvement.

Prompt Engineering & Conversation Design

Craft prompts, tool instructions, guardrails, fallbacks, and escalation policies for stable behavior. Build structured conversational flows: intents, entities, routing, handoff, and compliant responses. Create reusable prompt patterns and "prompt packs."

Testing, Debugging & Iteration

Analyze logs to find failure modes (misclassification, hallucination, poor handling). Create test sets ("golden conversations"), run regressions, and measure improvements. Coordinate with Product/Engineering for platform needs.

Integrations & Technical Coordination

Integrate bots with APIs/webhooks (CRM, ticketing, internal tools) to complete workflows. Troubleshoot production issues and coordinate fixes/root-cause analysis.

What Success Looks Like

• Customer bots go live quickly and show high containment + high task completion with low escalation.
• You can diagnose failures from transcripts/logs and fix them with prompt/workflow/knowledge changes.
• Customers trust you as the “AI delivery owner”—clear communication, realistic timelines, crisp execution.

Requirements (Must Have)

• 2–5 years in customer-facing delivery roles: implementation, solutions engineering, customer success engineering, or similar.
• Hands-on comfort with LLMs and prompt engineering (structured outputs, guardrails, tool use, iteration).
• Strong communication: workshops, requirement capture, crisp documentation, stakeholder management.
• Technical fluency: APIs/webhooks concepts, JSON, debugging logs, basic integration troubleshooting.
• Willingness to be front deployed (customer calls/visits as needed).

Good to Have (Nice to Have)

• Experience with chatbots/voicebots, IVR, WhatsApp automation, conversational AI platforms with at least a couple of projects. 
• Understanding of metrics like containment, resolution rate, response latency, CSAT drivers.
• Prior SaaS onboarding/delivery experience in mid-market or enterprises.

Working Style & Traits We Value

• High agency: you don’t wait for perfect specs—you create clarity and ship.
• Customer empathy + engineering discipline.
• Strong bias for iteration: deploy → learn → improve.
• Calm under ambiguity (real customer environments are chaotic by default).

REVIEW CRITERIA:

• Strong Credit & Risk strategist profile
• Must have 2.5+ years of experience as credit and risk strategist/analyst in unsecured personal loan in B2C Fintech Product Companies (or NBFC)
• Must have strong understanding of automated underwriting and SMS underwriting for lending
• Must have experience with scorecards, rule engine, bureau data, device signals and behavioural insights
• B2C Fintech Product companies 

ROLE & RESPONSIBILITIES:

We are looking for a Credit & Risk Lead who can craft smart, data-driven credit strategies to scale the app while keeping delinquencies low.

WHAT YOU’LL DO:

• Build and refine credit strategies for short-tenure, small-ticket unsecured personal loans.
• Work with Data Science to improve decision engines, scorecards, rules, and real-time underwriting models.
• Create sharp risk segmentation using behaviour, device signals, bureau data, fraud patterns, and portfolio trends.
• Analyse bounce rates, roll rates, early-bucket trends, and cohort behaviour to identify segments driving delinquencies.
• Share clear insights with Collections to boost pre-due and early DPD performance and improve cure rates.
• Track vintages, cohorts, and DPD curves to iterate policies, limits, and approval logic continuously.
• Strengthen fraud detection, identity checks, and thin-file underwriting frameworks to ensure clean approvals.
• Own policy governance, compliance, documentation, and alignment with RBI Digital Lending Guidelines.
• Stay ahead of market trends, competitor practices, and regulatory shifts to keep the risk engine future-ready.

IDEAL CANDIDATE:

• 2.5+ years in unsecured personal loan risk within a fintech or NBFC.
• Strong understanding of digital underwriting, policy design, and credit decisioning for short-tenure PL.
• Experience working with scorecards, rule engines, bureau data, device signals, and behavioural insights.
• Ability to work closely with Data Science, interpret large datasets, and convert insights into clear credit actions.
• Strong communication, cross-functional collaboration, and a proactive, analytical mindset.

PERKS, BENEFITS AND WORK CULTURE:

• Work directly with Founders: Mikhil Innani, former co-founder of PharmEasy and ex-Product Head at Hotstar, and Diksha Nangia, a former banker and CFA Charterholder.
• Best of both worlds: startup energy + listed company stability.
• Competitive pay and fast-track growth.

Responsibilities:

• Assist in HR administration and operations processes.
• Recruit, interview, and onboard new employees
• Manage employee relations, conflicts, and performance issues
• Develop and implement HR initiatives and programs
• Conduct training sessions and workshops
• Maintain accurate and up-to-date employee records
• Ensure compliance with labor laws and regulations
• Collaborate with management team on strategic HR planning
• Assist in recruitment processes, including sourcing candidates, scheduling interviews, and facilitating the hiring process.
• Coordinate employee onboarding and orientation activities to ensure new hires are integrated effectively into the company.
• Manage employee records and ensure compliance with all relevant regulations and policies.
• Assist in organizing employee engagement activities and events to foster a positive and inclusive work culture.
• Perform other HR-related duties and projects as assigned.

Requirements:

• Bachelor degree in Human Resources, Business Administration, or a related field.
• Proven experience in an HR role, preferably in a startup or fast-paced environment.
• Strong understanding of HR principles, practices, and regulations.
• Excellent communication and interpersonal skills, with the ability to interact effectively with employees at all levels.
• Detail-oriented with strong organizational skills and the ability to manage multiple tasks simultaneously.
• Proficiency in Google Drive, MS Office, and HRIS software.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Proactive and self-motivated with a positive attitude and a willingness to learn.
• Ability to thrive in a dynamic and fast-paced environment.
• Technical background with an HR certification is a plus.

Benefits:

• Competitive salary Opportunities for professional growth and development
• Flexible work hours
• Fun and collaborative work environment
• Opportunity to make a significant impact in a growing startup company

Job Title: Technical Sales Engineer

Location: Pune, India

Department: Sales & Business Development

Experience Required: 1–2 years in Technical Sales / Industrial Equipment Sales

Job Summary:

We are looking for a dynamic and motivated Technical Sales Engineer to join our team. The ideal candidate will have a strong mechanical engineering background, experience in B2B industrial sales, and the ability to build strong client relationships by offering tailored technical solutions. You will be responsible for the complete sales lifecycle—from pre-sales consultation to post-sales support—while working independently in your assigned territory.

Key Responsibilities:

• Drive pre-sales, sales, and post-sales processes for industrial equipment and technical solutions.
• Analyze customer needs, identify pain points, and propose appropriate customized technical solutions.
• Manage and grow existing customer accounts while actively acquiring new clients.
• Deliver effective product presentations and live demonstrations to prospective clients.
• Develop and implement region-specific sales strategies to meet company revenue goals.
• Handle negotiations, prepare quotations, and close deals while ensuring optimal pricing and contract terms.
• Collaborate with cross-functional teams to support product launches and marketing efforts.
• Attend trade shows, exhibitions, and industry events to promote products and enhance brand visibility.
• Use CRM tools such as Salesforce for sales tracking, reporting, and forecasting.
• Provide technical and commercial support to customers and internal stakeholders.

Required Qualifications & Skills:

• Bachelor’s degree in Mechanical Engineering or related field.
• 1–2 years of experience in technical sales, preferably in sectors like material handling equipment, storage solutions, air compressors, or industrial automation.
• Strong knowledge of CRM tools.
• Excellent communication, negotiation, and interpersonal skills.
• Self-driven, target-oriented, and able to work independently.
• Proficiency in English, Hindi, and Marathi.

The Business Development Executive will be responsible for identifying and developing new business opportunities, building relationships with potential clients, and helping drive sales for the company’s digital marketing services. This role requires a proactive individual with excellent communication, negotiation, and relationship-building skills. The ideal candidate will have a strong understanding of the digital marketing landscape and a passion for sales.

Key Responsibilities

• Lead Generation & Prospecting.
• Must be having ability to reach US and Canada clients.
• Identify new business opportunities and generate leads through research, networking, cold calling, and attending industry events.
• Qualify and convert leads into opportunities through effective communication and follow-up.
• Conduct market research to identify potential clients in target industries.
• Engage with prospective clients to understand their digital marketing needs and objectives.
• Develop and deliver compelling sales presentations and proposals tailored to client requirements.
• Build and maintain strong, long-term relationships with clients to ensure satisfaction and repeat business.

Sales Strategy & Execution

• Collaborate with the sales and marketing teams to create strategies for client acquisition and revenue growth.
• Meet and exceed sales targets and KPIs on a monthly, quarterly, and annual basis.
• Finalize agreements and navigate contract negotiations to align with client needs.

Marketing Services / Analysis

• Stay up-to-date with the latest trends in digital marketing, SEO, PPC, social media, and other related services.
• Effectively communicate the company’s services and value propositions to potential clients.
• Provide feedback to the marketing team to refine service offerings based on client feedback and market demands.
• Maintain accurate records of all sales activities, client communications, and progress through the CRM system.
• Analyze sales data and metrics to identify opportunities for improvement and refine sales strategies.

Key Skills & Qualifications

Experience

• 0.6 – 4 years of experience in business development, sales, or digital marketing (preferred).
• Proven experience in lead generation, client acquisition, and sales growth.
• Familiarity with digital marketing services (SEO, PPC, content marketing, social media) is a plus.

Skills

• Strong communication, negotiation, and presentation skills.
• Ability to build and maintain relationships with clients and internal teams.
• Knowledge of CRM software and sales tools.
• Analytical mindset and ability to work with sales data to improve performance.
• Self-motivated, results-driven, and a strong team player.

Schedule:

• Monday to Friday
• Night shift
• US shift

Supplemental Pay:

• Performance bonus

Education: Bachelor's (Preferred)

Work Location: In person

• End to end campaign management on various platforms primarily Google (From forecasting to executing, monitoring, evaluating and optimizing campaign performance to generating maximum leads)
• Conducting keyword research and optimizing the campaigns
• Researching and analyzing competitor advertising links and strategizing the best plan ahead for the business
• Optimizing the ad copy, landing pages for the best lead quality
• Optimizing the campaigns regularly for improving the performance
• Identifying trends and insights, and optimizing spend and performance based on the insights
• Measuring and reporting performance of all marketing campaigns, and assessing against goals
• Brainstorming new and creative growth strategies
• Building on an existing level of search engine marketing expertise and developing a reputation for innovation and efficiency
• Staying up-to-date with industry trends and developments in search engine marketing, digital marketing as well as consumer behaviour and recommending improvements
• Implementing A/B testing to continuously improve ROI

Desired Candidate Profile

• Proven 4+ years SEM experience in managing PPC campaigns across Google
• Well-versed in performance marketing, conversion and online customer acquisition
• Understanding of keyword matching, keyword research and optimization
• Experienced in understanding google analytics and pixel integration
• Creative copywriting for ads
• Prior experience in working with affiliate ad networks (bonus)
• Understanding of campaign data and growth metrics
• Working knowledge of analytics tools (Google Analytics, Google Datastudio, GTM, etc.)
• Excellent communication skills
• Strong analytical and problem-solving abilities
• Willingness to work in a dynamic startup environment
• Ability to think creatively and work independently in a fast working environment    

US IT Recruiter - JOB DESCRIPTION

Being involved in the end-to-end recruitment process, including sourcing, shortlisting, scheduling follow-up, and joining

Sourcing from job portals, databases, references, and other sources

Validating the resumes based on checklists

Communicating with the candidates with status updates, reference requirement, etc

Maintaining relationships with the candidates to get references and spread networking

Managing consultant relationships. Administering the selection process/procedure effectively in all recruitments, and working toward process improvement

Adhering to compliance procedures and internal/operational risk controls in accordance with any and all applicable regulatory standards, requirements, and policies

DESIRED SKILLS AND EXPERIENCE:

Experience: - 3-6 years of relevant experience on IT recruitment.  

Different work visas (CPT, OPT, EAD, GC, TN, E3 etc), tax terms (C2C, W2, 1099) and employment types & US geography and different time zone.

Good communication skills to coordinate

Ability to work as a team player, with excellent interpersonal skills

Should be self-motivated

Should be analytical and result oriented to complete tasks within timelines

Good presentation skills with strong willingness to take ownership

Excellent knowledge of MS Office

Excellent in numbers with good attention to detail

Excellent analytical and problem-solving skills

Ability to work under pressure to meet agreed deadlines

Organized, Passion, energy, and enthusiasm to drive results