
Key Account Manager for a Digital Marketing Agency
We are looking for a Client Key Account Manager who has an experience in coordinating with the clients and the Digital marketing team. The Account manager will be the liaise between clients and the internal teams (content writers/graphic designers/ implementors/ Billing) to ensure the timely and successful delivery of solutions pertaining to our client's needs. Knowledge of LinkedIn Advertising or PPC campaign is a must. Also, understanding of tech is a plus since we have major tech clients on board.
Experience - 4 years - 5 years as an Account manager experience
The Ideal Candidate
Client Management: Your main task as an Account Manager is to understand and manage clients’ expectations, coordinating with the client and the team and keep them aware about the actions you're taking and how we're progressing. Communication with the client will be basic as your main job is to get results for the clients. Responding to client queries (Account updates, Billing Inquiries, or General complaints) in an effective manner, via Phone calls, Emails, and Chats within the time limits and following up to ensure resolution whenever required.
LinkedIn Ads / PPC campaign: Experience with LinkedIn Ads / PPC campaign is required. You are expected to to make day to day changes in the LinkedIn ad manager and take care of the campaigns. Not only do you need to know the fundamentals of LinkedIn or PPC Ads, but also be experienced enough to come up with campaign strategies and manage long term while getting results.
Accounts handled: You should have handled minimum 50 lakhs worth of ad spent in past on either PPC campaign / LinkedIn Ads campaigns.
Problem Solving: We’re always here to support our team members but you need to be someone who can roll up your sleeve and do your best to deal with problems - and solve those which you can actually solve. Identifying customer needs, and problems and taking proactive steps to maintain positive experiences.
Marketing Strategy: Your main job is to learn about the client's business and understand what they sell, who they sell to, etc. in order to use this to guide the client towards strategies that help their ad campaigns become as profitable as possible (with the account executive’s & account lead’s help).
Important Personality Traits
- Persuasive, Assertive, Confident, Direct
- Strong English proficiency
- Should be available in IST time zone
- Willing to work in US time zone, as and when required
- Remote working.
- Fast Internet & Power backup (if you have frequent power cut issues).
- Ready for Video calls at all times. Video calls are an integral part of maintaining the human connection while working from Anywhere.

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Key Responsibilities
- Craft and execute digital marketing strategies across channels like SEO, PPC, email, social media, content, and paid media—aligned with business objectives.
- Analyze and optimize campaign performance using metrics-driven insights via tools like Google Analytics, adjusting approaches to maximize ROI.
- Manage cross-channel campaigns, coordinating with content creators, designers, and external agencies to ensure cohesive execution.
- Allocate and oversee budgets for campaigns, ensuring efficient use of resources to meet performance targets.
- Conduct market research, audience profiling, and competitive analysis to uncover new opportunities and inform messaging.
- Stay current with emerging trends, tools, and technologies in digital marketing to maintain innovative initiatives.
- Report insights to stakeholders—highlighting performance, identifying bottlenecks, and proposing strategic optimizations.
Qualifications & Skills
- Education: Bachelor’s degree in Marketing, Business, Communications, or related field. Certifications in digital marketing, SEO, SEM, or analytics are a plus.
- Experience: Typically 3–5+ years in digital marketing, with proven success in strategic campaign management.
- Technical Know‑How: Familiarity with SEO, SEM, PPC, CMS, email marketing tools; basic comfort with HTML/CSS or design tools is beneficial.
- Communication & Collaboration: Exceptional verbal and written skills, adept at aligning with external partners.
- Project Management: Strong organization, multitasking, and ability to deliver on deadlines across multiple campaigns.
Interested candidate can apply linkedin.com/in/preeti-bisht-1633b1263/

We are looking for a skilled React Native Developer to join our mobile development team. You will be responsible for building performant, maintainable, and responsive mobile applications for iOS and Android platforms using React Native.
Key Responsibilities:
- Develop cross-platform mobile applications using React Native and JavaScript
- Translate designs from Figma or other specs into responsive UI using Flexbox, StyleSheet, and semantic components like View, Text, and Image
- Work with APIs using fetch, async/await, and implement robust error handling
- Use React Hooks (useState, useEffect, useRef, etc.) and manage component state and lifecycles effectively
- Optimize performance using FlatList, SectionList, useMemo, useCallback, and memo
- Handle accessibility, dark mode, safe areas, notches, and orientation changes
- Implement animations using Animated API and LayoutAnimation
- Use tools like React DevTools, Flipper, and Chrome DevTools for debugging and performance profiling
- Integrate third-party libraries, native modules, or write custom native bridges as needed
- Handle OTA updates, app size optimizations, and splash screens for both platforms
- Set up automated testing using tools like Detox or Appium
- Integrate and manage analytics (Firebase, Mixpanel), Crashlytics, and logging
- Write clean, modular, and reusable code following patterns like atomic design or MVVM
Main Responsibilities:
• Logging all relevant incident/service request details, allocating categorization and prioritization codes.
• Providing first-line investigation and diagnosis using approved tools, systems and procedures.
• Resolving/fulfilling incidents/service requests that are in scope.
• Technical Escalations - escalating incidents/service requests that cannot be resolved/fulfilled within agreed timescales or are out of Service Desk/1st Line scope, to the next level technical team which may include 3rd Parties or other non-Assurance functions.
• Engaging and arranging external technical and non-technical support where hands and eyes support are required on-site.
• Following-up with external technical and non-technical support organizations including 3rd parties until incident/request resolution/fulfilment.
• Managerial Escalations – escalating incidents/service requests that are at risk of failing or have failed agreed SLAs/OLAs, or that are out of scope, which may include 3rd Parties or internal roles (e.g. Service Manager, Account Manager).
• Keeping customers informed of progress.
• Owning incidents/requests from ticket creation to resolution/fulfilment/closure.
• Closing all resolved/fulfilled incidents/requests and other queries. • Communication with customers – keeping them informed of incident/request progress, notifying them of impending changes or agreed outages, etc.
• Ensure the Configuration Management System (CMS) is maintained/updated.
• Maintain an exceptional level of customer service during any engagements with Customers/3rd Parties/Internal Teams.
• Ensure communication at all times is clear, concise, meaningful, professional and efficient.
• Provide feedback to appropriate Line Manager on how the Service Desk (Tier 1 and Escalation Management) and supporting functions can improve.
• Identify need for Problem Management for reoccurring Incidents/Events.
• Understanding of and familiarity with Customers’ services and solutions.
• Compliance with Service Operations processes (Event Management, Incident Management, Request Fulfilment, Change Management, and Problem Management) and associated metrics (SLAs/OLAs/KPIs/other metrics).
• Actively participate as required in meetings (customer, 3rd party, internal).
• Conducting customer satisfaction call backs/surveys as agreed. • Coach/guide Junior staff and new starters.
• Act as delegate for Senior staff.
• Act as technical escalation gate for Junior staff. • Higher First Line Fix/Right First Time than Junior staff.
Experience
• 12+ x months experience in Customer Service/Contact Centre/Help Desk/Service Desk role (must).
• 12+ x months in a process driven organization (must).
• Experience working in a multi-cultural/international environment (desirable).
• Experience in fault diagnosis/troubleshooting and fulfilling requests (must).
What Database Architects do at SCA ?
The Data Architect will have an end-to-end vision of all SCA's solutions for Supply Chain cost analysis and optimization products, and to see how a logical design will translate into one or more physical Databases, and how the Data will flow through the successive Stages involved.
The Data Architect will need to be able to address issues of Data Migration(Validation, Clean-up and Mapping), and will need to understand the importance of Data Dictionaries.
• Develop and document database architectures. Create and enforce database development standards.
• Develop data models for applications, metadata tables, views or related database structures.
• Develop load-balancing processes to eliminate down time for backup processes.
• Develop or maintain archived procedures, procedural codes, or queries for applications.
• Develop database architectural strategies at the modeling, design and implementation stages to address business or industry requirements.
• Develops and delivers long-term strategic goals for data architecture vision and standards by collaborating with Solution architects, Software architects, design analysts, and others.
• Demonstrate database technical functionality, such as performance, security and reliability.
• Design data transfer mechanisms like ETL and improve data cleansing, data quality issues as they arise
• Establishes methods and procedures for tracking data quality, completeness, redundancy, and improvement
• Define technical dependencies and dependency management strategy, and align solutions with enterprise architecture strategy
• Defining functional design and technical design for data management and integration
• Creates short-term tactical solutions to achieve long-term objectives and an overall data management roadmap
• Selects and implements the appropriate tools, software, applications, and systems to support data technology goals
• Provides coaching and mentoring to all members of the department
What skills do we expect from Database Architect at SCA :
• Minimum of 5-8 years in Database design and development.
• Demonstrated ability to design and develop complex database load and maintenance processes
• 4+ years Hands-on experience designing RDBMS databases for web applications
• 2+ years of experience with star schema and dimensional data modeling.


What you will do:
- Storing data and ensuring that it is displayed to that user who are supposed to have access to it
- Developing business logic for systems to process in the front end
- Managing APIs resources which work across the Product Architecture
- Participating in the architecture of a system and data science analysis
- Organizing the logic of the system which runs across various tiers
- Involving in building frameworks or the architecture to make it easier to program against
- Back-end developers should have the skill for implementing algorithms and solving system related problems
Desired Candidate Profile
What you need to have:- 2-5 years of experience in rest api/Database design, development and architecture
- Strong programming and debugging skills with sound understanding of data structures, algorithms, and object oriented programming
- PHP/ Mysql experience with hands on application delivery is a must
- Hands on experience with an API management
- Experience with synchronous and asynchronous interfaces and Microservice API development is a must
- Hands-on experience with version control system like Git is desirable
- Knowledge in PHP, Codeigniter, Doctrine, MySQL, ElasticSearch, ReST endpoint development
- Implementing API management using API management software (like Apigee or others) to include API proxies mashups, rate limiting, security, analytics, monetization and developer portals
- Kafka/RabbitMQ messaging architecture notification
- Knowledge of Algorithms and data structures is also essential
- An awareness of security concerns is important, as each layer has its vulnerabilities
- Knowledge of the differences between multiple delivery platforms like mobile vs. desktop
- Basic exposure to frontend techs like HTML and CSS is desirable

Requirement:
- Bachelor’s Degree or equivalent degree in computer science.
- Min 1 year of experience in Backend Development.
- Experience in Golang is a must.
- Experience in creating and dealing with REST API and socket technology.
- Working Knowledge of RabbitMQ and Kafka.
- Knowledge of both SQL and NoSQL databases, along with Redis and elastic search.
- Working knowledge of network communication, TCP, UDP, HTTP, etc
Roles and Responsibilities:
- Participate in the entire application lifecycle, focusing on coding and debugging.
- Write clean code to develop functional web applications.
- Troubleshoot and debug applications.
- Perform UI tests to optimize performance.
- Manage cutting-edge technologies to improve legacy applications.
- Collaborate with Front-end developers to integrate user-facing elements with server-side logic.
- Gather and address technical and design requirements.
- Provide training and support to internal teams.
- Build reusable code and libraries for future use.
- Liaise with developers, designers, and system administrators to identify new features.
- Follow emerging technologies.
- Optimizing multiple producers and multiple consumer systems.
- Develop a Fault-tolerant application design.


3+ years of experience building large-scale software applications
Understanding of building web applications
Understanding of designing and integrating RESTful APIs
Knowledge of Golang/Java/NodeJS, React, and JavaScript
Excellent debugging and optimization skills
Interest in learning new tools, languages, workflows and philosophies to grow
Role and Responsibilities
- Voice of the customer - Understanding the voice of the customer to ensure that the platform/platform capabilities are delivered according to the expectations.
- Customer Success - Work closely with the Customer Success Team to ensure that timely delivery and issue resolution for the customers.
- Internal Stakeholder Manager - Work with the Development, QA, and DevOps to define the delivery plan and allocate tasks.
- Delivery of Platform/Platform Capabilities - Tracking, monitoring, and evaluation of the end to end technical delivery.
- Internal and External Communication - On-time and crisp communication with internal and external stakeholders.
- Documentation - Management and maintenance of the required documentation for the technical delivery.
- Reporting - Creating and sharing important data-driven reports to internal and external stakeholders.
- Team Management - Manage a team of product and business analysts.
Skills & Experience
1. Bachelors or Master degree in computer science.
2. Prior experience as a programmer is a must.
3. 3+ experience as a Technical Project Manager is required.
4. End to end understanding of cloud-based platform delivery.
5. Good understanding of the LAMP/MEAN/MERN stack.
6. Strong experience with the Agile Delivery Model is a must.
7. Understanding of AWS/Azure/GCP will be preferred.
8. Exposure to various Project Management tools is a must.
9. Experience in the BFSI industry will be a plus but it is not mandatory.
10. Excellent written and verbal communication skills are a must.


- Must have - Javascript, React JS, React Native, Typescript
- Good to have - Andriod/iOS, Express.JS, Angular, VUE, Team Lead experience/Scrum Master, Design Experience
- Working Experience on building Dashboards, UI Prototypes, Internal Tools
- Profile - Independent, Self-Organised, Problem Solver

