Key Account Manager for a Digital Marketing Agency

An L2 Technical Support Engineer with Python knowledge is responsible for handling escalated, more complex technical issues that the Level 1 (L1) support team cannot resolve. Your primary goal is to perform deep-dive analysis, troubleshooting, and problem resolution to minimize customer downtime and ensure system stability.

Python is a key skill, used for scripting, automation, debugging, and data analysis in this role.

Key Responsibilities

• Advanced Troubleshooting & Incident Management:
• Serve as the escalation point for complex technical issues (often involving software bugs, system integrations, backend services, and APIs) that L1 support cannot resolve.
• Diagnose, analyze, and resolve problems, often requiring in-depth log analysis, code review, and database querying.
• Own the technical resolution of incidents end-to-end, adhering strictly to established Service Level Agreements (SLAs).
• Participate in on-call rotation for critical (P1) incident support outside of regular business hours.
• Python-Specific Tasks:
• Develop and maintain Python scripts for automation of repetitive support tasks, system health checks, and data manipulation.
• Use Python for debugging and troubleshooting by analyzing application code, API responses, or data pipeline issues.
• Write ad-hoc scripts to extract, analyze, or modify data in databases for diagnostic or resolution purposes.
• Potentially apply basic-to-intermediate code fixes in Python applications in collaboration with development teams.
• Collaboration and Escalation:
• Collaborate closely with L3 Support, Software Engineers, DevOps, and Product Teams to report bugs, propose permanent fixes, and provide comprehensive investigation details.
• Escalate issues that require significant product changes or deeper engineering expertise to the L3 team, providing clear, detailed documentation of all steps taken.
• Documentation and Process Improvement:
• Conduct Root Cause Analysis (RCA) for major incidents, documenting the cause, resolution, and preventative actions.
• Create and maintain a Knowledge Base (KB), runbooks, and Standard Operating Procedures (SOPs) for recurring issues to empower L1 and enable customer self-service.
• Proactively identify technical deficiencies in processes and systems and recommend improvements to enhance service quality.
• Customer Communication:
• Maintain professional, clear, and timely communication with customers, explaining complex technical issues and resolutions in an understandable manner.

Required Technical Skills

• Programming/Scripting:
• Strong proficiency in Python (for scripting, automation, debugging, and data manipulation).
• Experience with other scripting languages like Bash or Shell
• Databases:
• Proficiency in SQL for complex querying, debugging data flow issues, and data extraction.
• Application/Web Technologies:
• Understanding of API concepts (RESTful/SOAP) and experience troubleshooting them using tools like Postman or curl.
• Knowledge of application architectures (e.g., microservices, SOA) is a plus.
• Monitoring & Tools:
• Experience with support ticketing systems (e.g., JIRA, ServiceNow).
• Familiarity with log aggregation and monitoring tools (Kibana, Splunk, ELK Stack, Grafana)

We are looking for a Senior .NET Developer with 4+ years of experience to join our growing team. The ideal candidate should have deep expertise in C#, ASP.NET Core/.NET Framework and API development. You will play a crucial role in designing, developing, and optimizing robust applications while mentoring junior developers and ensuring best coding practices. 

Key Responsibilities: 

• Architect, design, develop, and maintain scalable .NET applications using C# and ASP.NET Core/.NET Framework. 
• Design and implement RESTful APIs to facilitate seamless data exchange. 
• Optimize database queries and work with SQL databases for high-performance applications. 
• Conduct code reviews, enforce best practices, and mentor junior developers. 
• Debug, troubleshoot, and enhance existing applications for improved efficiency. 
• Work closely with cross-functional teams to define requirements and deliver high-quality solutions. 
• Stay updated with emerging .NET technologies and contribute to process improvements. 

Required Skills & Qualifications: 

• 4+ years of hands-on experience in .NET development. 
• Expertise in C#, ASP.NET Core/.NET Framework, and API development. 
• Solid understanding of OOP principles, SOLID design patterns, and best coding practices. 
• Experience with SQL databases, query optimization, and stored procedures. 
• Proficiency in Git or other version control systems. 
• Strong problem-solving skills and ability to troubleshoot complex issues. 
• Exposure to Agile methodologies and DevOps practices. 

Role: Data Engineer  
Company: PayU

Location: Bangalore/ Mumbai

Experience : 2-5 yrs

About Company:

PayU is the payments and fintech business of Prosus, a global consumer internet group and one of the largest technology investors in the world. Operating and investing globally in markets with long-term growth potential, Prosus builds leading consumer internet companies that empower people and enrich communities.

The leading online payment service provider in 36 countries, PayU is dedicated to creating a fast, simple and efficient payment process for merchants and buyers. Focused on empowering people through financial services and creating a world without financial borders where everyone can prosper, PayU is one of the biggest investors in the fintech space globally, with investments totalling $700 million- to date. PayU also specializes in credit products and services for emerging markets across the globe. We are dedicated to removing risks to merchants, allowing consumers to use credit in ways that suit them and enabling a greater number of global citizens to access credit services.

Our local operations in Asia, Central and Eastern Europe, Latin America, the Middle East, Africa and South East Asia enable us to combine the expertise of high growth companies with our own unique local knowledge and technology to ensure that our customers have access to the best financial services.

India is the biggest market for PayU globally and the company has already invested $400 million in this region in last 4 years. PayU in its next phase of growth is developing a full regional fintech ecosystem providing multiple digital financial services in one integrated experience. We are going to do this through 3 mechanisms: build, co-build/partner; select strategic investments. 

PayU supports over 350,000+ merchants and millions of consumers making payments online with over 250 payment methods and 1,800+ payment specialists. The markets in which PayU operates represent a potential consumer base of nearly 2.3 billion people and a huge growth potential for merchants. 

Job responsibilities:

• Design infrastructure for data, especially for but not limited to consumption in machine learning applications 
• Define database architecture needed to combine and link data, and ensure integrity across different sources 
• Ensure performance of data systems for machine learning to customer-facing web and mobile applications using cutting-edge open source frameworks, to highly available RESTful services, to back-end Java based systems 
• Work with large, fast, complex data sets to solve difficult, non-routine analysis problems, applying advanced data handling techniques if needed 
• Build data pipelines, includes implementing, testing, and maintaining infrastructural components related to the data engineering stack.
• Work closely with Data Engineers, ML Engineers and SREs to gather data engineering requirements to prototype, develop, validate and deploy data science and machine learning solutions

Requirements to be successful in this role: 

• Strong knowledge and experience in Python, Pandas, Data wrangling, ETL processes, statistics, data visualisation, Data Modelling and Informatica.
• Strong experience with scalable compute solutions such as in Kafka, Snowflake
• Strong experience with workflow management libraries and tools such as Airflow, AWS Step Functions etc. 
• Strong experience with data engineering practices (i.e. data ingestion pipelines and ETL) 
• A good understanding of machine learning methods, algorithms, pipelines, testing practices and frameworks 
• Preferred) MEng/MSc/PhD degree in computer science, engineering, mathematics, physics, or equivalent (preference: DS/ AI) 
• Experience with designing and implementing tools that support sharing of data, code, practices across organizations at scale 

Role: AUTOSAR Developer

Location: Hyderabad

Fulltime

Must Have

Proficient in development of Base Software in AUTOSAR.

Experience in configuration of different AUTOSAR BSW components (Comms/DCM/DEM/Memory etc.)

Experience of working in any of the commercial AUTOSAR

Good To Have

Experience of working in Vector AUTOSAR Stack and related tool chain.

Experience of working in RTE and APSW layers.

Working Knowledge in IS026262.

Experience in latest uc platforms (Infineon/Renesas/TI/NXP)

Job R&R

Mentor/Lead a team of around 2-3engineers.

Work in SW development of ADAS Products.

Role : React JS Developer 

• 3-5 years of experience as a React JS developer. 
• Must have Working Experience in a product based organization at least 18 months.
• Good Communication skills must. 
• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model 
• Thorough understanding of React.js and its core principles 
• Experience with popular React.js workflows (such as Flux or Redux) ● Familiarity with newer specifications of ECMAScript
• Experience with HTML,CSS, Bootstrap and UI Design 
• Knowledge of RESTful APIs 
• Knowledge of modern authorization mechanisms, such as JSON Web Token ● Familiarity with modern front-end build pipelines and tools 
• Experience with common front-end development tools such as Babel, Webpack, NPM, etc. 
• Ability to understand business requirements and translate them into technical requirements 
• Familiarity with code versioning tools {such as Git} 

We are looking to hire a web designer and developer who can build world class websites for our clients, websites which are technically solid and have an extremely easy to use and appealing interface. Needs to be proficient in building websites using PHP, WordPress and Shopify.

• Strong experience in C# programming.
• Good knowledge in designing classes and components using the OOPs paradigm.
• Fair knowledge of GoF Design Patterns.
• Good experience in applications developed using both .NET Framework and .NET Core
• Proficiency in using third-party tools like DevExpress/Infragistics.
• Solid understanding of Web application development using ASP.NET MVC framework and ASP.NET Core
• Strong experience in developing RESTful APIs using both ASP.NET Web API and ASP.NET Core Web API.
• Must have knowledge in developing ASP.NET WebForms.
• Decent exposure in developing Windows Applications/WPF applications.
• Professional, precise communication skills
• Work experience writing Unit tests
• Work experience in applying the best practices of Web Application development
• Working experience in an Agile team especially with SCRUM
• Good to have experience in JavaScript frameworks, primarily on Angular and React
• Good to have experience in JSON, AJAX, JavaScript, HTML5, CSS, and XML Following Skills will be an added advantage
• Experience developing Windows Forms Applications
• Knowledge of using third-party tools like DevExpress
• Experience in Angular front-end framework

• Should be self-motivated and a quick learner with a problem-solving mind-set
• Attention to detail and follow-through to achieve good quality and meet deadlines.
• Ability to work effectively in a team as well as in an individual environment
• Should have excellent written and verbal communication skills