Key Account Manager for a Digital Marketing Agency

We are hiring a Client Account Manager to build strong client relationships and ensure smooth delivery of E2M’s services. You will be the primary contact for our agency partners—helping them see value, resolving challenges, and supporting long-term retention and growth.

Key Responsibilities

• Serve as the main point of contact for assigned clients
• Ensure clients receive maximum value from E2M services
• Deliver an excellent client experience and manage escalations
• Coordinate with project managers, developers, designers, and SEO teams for timely delivery
• Gather feedback and represent client needs internally
• Drive renewals, retention, and account growth
• Track account health, budgets, timelines, and profitability
• Build trusted relationships and provide strategic guidance
• Identify risks early and implement solutions
• Collaborate across teams for a seamless client journey

Requirements

• 3–5 years of experience in a digital, creative, or web agency
• Experience managing or delivering web/digital projects
• Strong understanding of web technologies and digital marketing (no coding required)
• Ability to handle multiple accounts and priorities
• Clear and professional communication skills
• Proven record in client retention, growth, and profitability
• Strong relationship-building and stakeholder management skills
• Familiarity with tools like ClickUp, Basecamp, or similar (preferred)
• Ability to work independently and collaboratively
• Experience working with Sales/Pre-sales/Account teams
• Strong presentation skills and attention to detail
• Experience working with North American clients and time zones

As a Key Account Manager (KAM) in 2026, the role has shifted from being a "relationship manager" to a "strategic growth architect." You are now expected to use AI-driven insights to predict client needs and act as a consultant rather than just a vendor.

Below is a modern, professional Job Description for a KAM.

Job Title: Key Account Manager (KAM)

Role Overview:

We are looking for a Key Account Manager to oversee and nurture our most valuable client relationships. In this role, you aren't just a point of contact; you are a strategic partner. Your goal is to deeply understand the client’s business objectives and align our solutions to help them achieve long-term success. You will manage a high-value portfolio, ensuring retention, identifying expansion opportunities, and driving mutual profitability.

Key Responsibilities:

• Strategic Partnership: Build and maintain long-term, trusting relationships with "big player" clients, acting as their primary advocate within our company.
• Account Growth (Upselling/Cross-selling): Identify "white space" opportunities within existing accounts to introduce new products or services that solve specific client pain points.
• Predictive Problem Solving: Use data analytics and AI tools to monitor account health and proactively resolve issues before they escalate.
• Contract Negotiation: Lead complex negotiations for contract renewals and pricing agreements, ensuring terms are beneficial for both parties.
• Cross-Functional Leadership: Collaborate with Marketing, Product, and Support teams to ensure seamless delivery and tailored solutions for your key accounts.
• Market Intelligence: Stay ahead of industry trends and competitor moves to provide your clients with consultative insights that position them for success.

Required Skills & Qualifications :

• Relationship Management: Proven ability to manage large-scale accounts and build rapport with C-suite stakeholders.
• Commercial Acumen: Strong understanding of P&L, budgeting, and financial forecasting.
• Analytical Thinking: Proficiency in using CRM software (Salesforce, HubSpot) and AI-driven dashboards to interpret customer data.
• Negotiation & Persuasion: Expert-level communication skills with a track record of closing high-stakes deals.
• Adaptability: Ability to pivot strategies in a fast-paced, digital-first market

Build and maintain strong, long-term relationships with existing and prospective clients.

Understand client requirements and recommend appropriate products or services.

Act as the primary point of contact for assigned clients.

Regularly follow up with clients to ensure satisfaction and identify new business opportunities.

Generate leads through referrals, networking, calling, and other business development activities.

Achieve assigned sales, revenue, and relationship-management targets.

Handle client queries, concerns, and escalations professionally and ensure timely resolution.

Coordinate with internal teams to ensure smooth service delivery.

Maintain accurate records of client interactions, follow-ups, and sales activities.

Identify opportunities for cross-selling and upselling.

Prepare and share periodic client and sales reports with management.

Stay updated on company offerings, industry trends, and competitor activities.

Build and maintain strong, long-term relationships with existing and prospective clients.

Understand client requirements and recommend appropriate products or services.

Act as the primary point of contact for assigned clients.

Regularly follow up with clients to ensure satisfaction and identify new business opportunities.

Generate leads through referrals, networking, calling, and other business development activities.

Achieve assigned sales, revenue, and relationship-management targets.

Handle client queries, concerns, and escalations professionally and ensure timely resolution.

Coordinate with internal teams to ensure smooth service delivery.

Maintain accurate records of client interactions, follow-ups, and sales activities.

Identify opportunities for cross-selling and upselling.

Prepare and share periodic client and sales reports with management.

Stay updated on company offerings, industry trends, and competitor activities.

The Mission: TestMu AI

TestMu AI (formerly LambdaTest) is an AI-native platform moving software testing beyond automation into the era of agentic intelligence.

We provide end-to-end AI agents that manage the entire Quality Engineering lifecycle.

• Full-Stack AI Agents: Autonomously plan, author, and execute tests.
• Comprehensive Coverage: Supporting web, mobile, and enterprise apps.
• Real-World Testing: Scale execution across real devices and browsers.
• Continuous Optimization: Self-learning agents that enhance testing depth

What You’ll Own (and Ace)

You're not here to manage. You're here to lead, grow, and wow. Join a company that’s redefining how the world tests software. At LambdaTest, you’ll drive impact at scale and thrive in a high-growth, innovation-first environment.

You’ll Thrive Here If You Have

✅ Account Management Experience:

• 7-12 years of experience in Account Management within SaaS or enterprise technology.

✅ Account Management Skills:

• Proven success in managing large and complex accounts, including C-level stakeholder engagement.
• Strong relationship-building skills combined with commercial acumen.
• Proficiency in CRM tools (e.g., HubSpot, Salesforce) and Excel for account planning.

✅ Bonus Skills:

• Knowledge of DevOps, QA tools, or cloud infrastructure is a plus.

Your Mission

🤝 Relationship Management

• Own key accounts and be their go-to point of contact
• Deep dive into usage patterns, feedback loops, and business needs
• Deliver insights that help clients scale smarter

📈 Business Growth

• Identify and close upsell/cross-sell opportunities
• Drive account renewals, expansions, and product adoption
• Focus on managing and growing Enterprise Accounts with significant revenue potential and intricate stakeholder relationships.



🎯 Performance + Coordination

• Track and report account performance regularly
• Collaborate with internal teams (Sales, CS, Product) to unlock value
• Resolve blockers and challenges without waiting to be asked

What Your Day Looks Like at LambdaTest

• Every day is dynamic, fast-paced, and full of opportunities to make an impact:
• Morning huddle to align goals with your pod
• Strategic calls with enterprise clients to drive engagement
• Deep dive into client metrics to identify new value opportunities
• Syncs with product, sales, and CS to resolve blockers and deliver exceptional service
• Time for learning, mentorship, and driving innovation in client strategies
• Wrap with a performance review and prep for a stronger tomorrow

Meet Your Mentors

Saahil Menoki - VP of Sales, A scale-driven SaaS leader with zero tolerance for mediocrity. Expect mentorship, autonomy, and high-growth momentum.

Growth Timeline at TestMu AI

Your role isn’t a stop, it’s a launchpad.

Here's an overview of what growth looks like here based on your performance:

Perks That Matter

• Comprehensive Health Insurance: 100% premium covered for you + family (spouse, kids, parents), with cashless claims, maternity, and annual check-ups.
• Meals On Us: Fresh, daily lunch and dinner served at the office.
• Cab Facility: Safe, GPS-enabled transport for eligible shifts, home-office-home.
• POD Engagement Budgets: Quarterly team-building budgets to bond, celebrate, and collaborate.
• Flexible Work Culture: Hybrid setup, flexible hours, and WFH reimbursements based on role/team.

Why TestMu AI?

• Real impact, global scale
• A launchpad for leadership
• Inclusive, learning-obsessed culture
• Top-tier perks: Full health cover (incl. parents), fresh meals, safe commute, WFH support

This isn’t just a job. It’s where your career takes flight.

Apply now and start building what’s next.

Apply for this job

Location: Goregaon, Mumbai

Job Type: Full-Time

Experience: 5+ Years

Industry: Event Management

Job Summary

We are hiring an experienced Client Servicing Manager to manage client relationships, understand business requirements, and ensure seamless execution of projects. The ideal candidate should have strong communication skills, a client-first approach, and the ability to coordinate effectively with internal teams to deliver exceptional results.

Key Responsibilities

• Serve as the primary point of contact for clients.
• Build and maintain long-term client relationships.
• Understand client objectives and communicate requirements to internal teams.
• Coordinate across multiple departments to ensure timely project execution.
• Manage client expectations and provide effective solutions when needed.
• Track project progress and maintain regular communication with stakeholders.
• Prepare account status reports and post-project reviews.
• Identify opportunities to expand and strengthen existing client accounts.
• Address client concerns promptly and ensure high satisfaction levels.
• Stay informed about industry trends and market developments.

Required Qualifications

• Bachelor's degree in Business Administration, Marketing, Hospitality, or a related field.
• Minimum 5 years of experience in client servicing, account management, or a similar role.
• Strong relationship management and stakeholder handling skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple projects simultaneously.
• Proficiency in MS Office and CRM tools.

Preferred Skills

• Strong problem-solving and organizational abilities.
• Detail-oriented with a proactive approach.
• Ability to work in a fast-paced environment and meet deadlines.
• Professional and customer-focused mindset.

Benefits

• Competitive compensation package.
• Career growth and development opportunities.
• Collaborative and professional work environment.
• Exposure to diverse and challenging projects.

Apply now if you have a passion for client relationship management and delivering exceptional customer experiences.

We are looking for an Account Manager to grow relationships with our key clients.

Responsibilities

• Manage a portfolio of B2B accounts
• Drive renewals, upsells and cross-sells
• Act as the client's main point of contact
• Track account health in the CRM

Requirements

• 2+ years in account management
• Experience with CRM tools
• Strong communication and negotiation skills

Performance Marketing Manager (PPC)

Location: Mohali, Phase 8B (On-site)

Experience: 4+ Years

About the Role

75WAY Technologies Pvt. Ltd. is looking for an experienced Performance Marketing Manager (PPC) to drive lead generation and digital growth for our in-house IT services website. The ideal candidate should have hands-on experience in planning, executing, and optimizing paid marketing campaigns for an IT software development company, with a strong focus on generating high-quality B2B leads.

Key Responsibilities

• Plan, execute, and optimize PPC campaigns across Google Ads, Microsoft Ads, LinkedIn Ads, and Meta Ads.
• Manage performance marketing campaigns for the company's in-house website to generate qualified IT service leads.
• Develop strategies to increase website traffic, lead conversions, and return on ad spend (ROAS).
• Conduct keyword research, competitor analysis, and audience targeting for IT services.
• Optimize campaign performance through A/B testing of ads, landing pages, and bidding strategies.
• Monitor and improve key metrics such as CPC, CTR, CPA, Conversion Rate, and ROAS.
• Collaborate with the SEO, Content, Design, and Development teams to improve campaign effectiveness.
• Create and manage remarketing and retargeting campaigns.
• Prepare weekly and monthly performance reports with actionable insights.
• Manage advertising budgets efficiently to maximize campaign performance.
• Stay updated with the latest PPC trends, platform updates, and digital marketing best practices.

Position: Enterprise Account Manager

Location: Andheri (E), Mumbai

CTC Offered: 16LPA to 25LPA (80% fixed & 20% Variable)

JD 

• Proven independent performer with strong Mumbai market knowledge, connects in OEM ecosystem.
• Managing internal and external stakeholder relations and negotiating contracts.
• Will need to drive CXO level engagement and conversations.
• Achieving business goals and revenue targets.
• Seeking new business opportunities in their region and securing contracts for the company.
• Securing long-term relationships by maintaining practical client relations.
• Preparing and presenting regional reports for senior management.

Required Qualification-

• Experience - 6 to 10 Years (In infrastructure and or Cybersecurity domain)
• Mumbai Market connects 
• Ability to measure and analyse key performance indicators (ROI and KPIs).
• Familiarity with CRM software.
• Excellent communication skills.
• Strong organizational skills with a problem-solving attitude.
• Availability to travel as needed

Job Role: Senior Social Media Account Manager

Experience Level: 3+ years

Location: Bangalore, On-site

Job Description:

● Create campaign strategies and monitor the execution to achieve the brand objectives.

● Manage social handles of the brand, like Instagram, Facebook, LinkedIn, X etc.

● Develop, implement and manage a brand's social media strategy on a monthly basis.

● In-depth knowledge of social media marketing, market trends, integration of online with offline marketing and reporting.

● Measure the success of every social media campaign, as per required metrics.

● Work with copywriters and designers to ensure content is well-suited and appealing to the defined target group for respective brands.

● Communicate with industry professionals and 3rd party vendors if and when required.

● Provide constructive feedback to the team(copy & design) to achieve desired results.

Requirements:

1. Bachelor's degree in Marketing, Communications, or a related field (Master's degree preferred).

2. 3+ years of proven experience in social media management within a client-based agency or related environment.

3. Demonstrated success in devising and executing impactful social media strategies for a variety of clients.

4. Excellent written and verbal communication skills, conveying ideas clearly to internal teams and clients.

5. Profound understanding of social media platforms, algorithms, content formats, and best practices.

6. Proven track record of generating exceptional results via integrated marketing strategies(online+offline)