Data Analyst

Experience: 5-10 Years

Location - Bangalore

Role- Technology analyst- Java developer

Notice period- (Strictly 0-30 Days only)

Infomatics Corp has been a leader in providing exceptional services to both corporate and government clients for over 15 years. We are recognized for our commitment to excellence and security, holding prestigious certifications such as ISO 9001, ISO 27001, and ISO 20000. With offices in the United States and India, we operate on a global scale, offering in-demand IT solutions and the flexibility to scale operations according to client needs

We are looking for ambitious Technology Analyst 

Good Java Developer who can Design the applications, Develop using J2EE best practices and test

About HighLevel: 

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel- https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:

We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.

Who You Are: 

You are looking for a role where you can develop and mentor a team of Trial Experience Specialists. Your role involves embodying our culture and values, working closely with managers to support and coach team members, and identifying and implementing strategic improvements. Your management style thrives in a high-performance, high-accountability environment, and you possess strong communication skills and a deep understanding of customer and team engagement, time management, organization, and administrative abilities.

Success in this role requires confidence, energy, positivity, and the ability to motivate others. You are adept at collaboration, time-management, and prioritization. At HighLevel, we expect all our team members to engage on camera for all customer and team interactions.

What You’ll Be Doing:

• Leading, coaching, and empowering Trial Experience Specialists, fostering a positive team culture
• Serving as the primary point of contact for management level inquiries and customer support escalations
• Coordinating with Leads and/or Managers for new hire training, including onboarding efforts and ongoing support
• Assisting in people operations objectives for customer service, including recruiting, training, and coaching
• Monitoring team and department health, and contributing to strategic team development
• Enhancing service quality through process redesign and the establishment of performance metrics
• Ensuring timely resolution of advanced customer requests, with thorough documentation and follow-up
• Acting as a professional, passionate, and influential leader, promoting teamwork and collaboration
• Performing other duties as business needs evolve

What You’ll Bring: 

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Experience/Education/Certifications Required:

• Bachelor’s Degree or Equivalent SaaS Experience is strongly preferred
• Prior experience in SaaS sales, with a proven ability to manage the full sales cycle. Strong communication and negotiation skills are essential
• Prior experience leading fast-paced, results driven, customer-facing teams for a SaaS or Product-Led Growth startup company preferred
• You are a true people coach at heart, you love mentoring, leading and contributing to the professional development of those around you
• A strong technical aptitude to help our users succeed with the HighLevel software
• Strong collaboration, time-management and prioritization skills are critical to the success of this role
• The ability to build and maintain strong relationships internally with teams and customers.
• Demonstrated approach to problem solving and conflict management a plus
• Must be a go-getter, not afraid to ask questions, and take accountability for your results and your team’s results
• Demonstrated experience to learn quickly and apply new technologies to solve problems and bring these lessons to a team of direct reports
• Demonstrated ability to communicate well with colleagues, subordinates, and customers, both written and oral
• Experience working with and or ability to learn the use of various CRM Systems a plus
• Working knowledge of topics such as Social Media Management, Social Media Advertising, Website/Funnel Building, and SEO
• Working Knowledge of the following applications: Google Suite, Zoom, Facebook, Instagram, Slack, Linkedin and other social media

EEO Statement:

At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Executive - AR:-

 • Average ability on calling, spoken and written English with moderate medical billing knowledge. 

• Should be able to work independently with minimal supervision, on moderate and complex tasks with guidance from supervisors 

• Should be a team player and collaborate in solving the issues and problems. 

Roles & Responsibilities: 

• Ability to talk to insurance companies & check online for outstanding payments and document the conversation/ findings on patient account and assigned WP as per the standardization protocol with required accuracy. 

• Willingness to work in the night shift 

• Meet Compliance requirements like HIPPA etc. 

• Meet QMS and ISMS requirements 

• Meet productivity and quality standards.

Sr. Executive - AR:-

• Above average calling, spoken and written English skills, high medical billing knowledge 

• Should work independently, and with minimal supervision, on complex tasks with guidance from supervisors 

• Should be a team player and collaborate in solving the issues 

Roles & Responsibilities: 

• Ability to analyze a claim and talk to insurance companies & check online for outstanding payments and take necessary action, so that the claim is closed 

• Mentor and guide team members 

• Willing to work in Night shifts 

• Ensure required quality standards.

Analyst - AR:-

• Offers solutions, suggestions & improvements and also help on client specific reports to their immediate supervisor 

• Should be a team player, mentor the trainees and collaborate in solving the issues and problems 

Roles & Responsibilities: 

• Should have the ability to identify global issues, root cause of the problem and take corrective and systemic actions. 

• Ensure required quality standards. 

• Clear the rejections 

• Check whether the response is received in a timely manner 

• Check process dashboard on time; if any rejection found 

• Generate Insurance Collection summary report grouping by Insurance and sub-grouping. 

• Work on the denial bucket claims 

• Resolve the denied claims 

Sr. Analyst - AR:-

• Capable of handling minimum team of 5-10 

• Identify the global issues proactively and offer resolutions and recommendation to eradicate from reoccurring. 

• Should be able to mentor the team members 

• Ability to generate client specific reports and assist immediate supervisor on day to day operational needs. 

• Exceed individual productivity and quality standards as per org policy. 

• Assist team to achieve the minimum productivity and quality benchmark. 

• Should be a team player and collaborate in solving the issues and problems. 

Roles & Responsibilities: 

• Should have the ability to identify global issues, root cause of the problem and take corrective and systemic actions. 

• Ensure required quality standards. 

• Clear the rejections 

• Check whether the response is received in a timely manner 

• Check process dashboard on time; if any rejection found 

• Generate Insurance Collection summary report grouping by Insurance and sub-grouping. 

• Work on the denial bucket claims 

• Review EOB, post the denials and take appropriate action on the denials. 

• Resolve the denied claims.

8+ years of experience  Excellent skills in C/C++/Java programming in embedded domain 

Strong experience  in the area of Automotive, Android Embedded development and Connectivity Technologies
Strong experience on Android architecture, HAL, BSP, customize driver in Android HAL, Android boot up sequence
Familiar with Android Build System and procedure and able to provide ideas to improve continuous build and integration

Experience in Hardware peripherals like Ethernet, CAN, DMA, I2C, SPI, UART, Hardware Accelerator, AFE , LCD, backlight, touchcontroller

Experience with design/ modification to Hardware Abstraction Libraries (HAL) for Android support of low-level device features.
Experience in debugging on a wide range of Linux Kernel drivers and Android framework HALs e.g. Audio/Video, USB, Bluetooth, WiFi

  Fluent in industry standard software development tools: HSW/HE debuggers, code revision control systems (GIT, Perforce), IDEs and build tools
Exposure/experience in Automotive Embedded Software Development is a plus