Digital Marketer

Responsibilities:

• Creating a positive onboarding experience for new clients.
• Manage daily activities and tasks for clients by Line Manager
• Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
• Responding to clients' requests as they arise in real time
• Maintaining an accurate record of all necessary documents pertaining to the brand.
• Coordinate with various internal teams to deliver Creative, Data Analytics, Tech and Operational Services
• Develop a relationship with clients and manage their expectations (Kudos if you can balance the two together!)
• Upsell! Always be on the lookout to identify opportunities and convert them to grow revenue
• Ensure that projects are completed on time and within budget.
• Coach and support team members to help them meet departmental goals
• Take responsibility for the quality of work, the accuracy of the brief, and the team’s output
• Maintain weekly, fortnightly, and monthly reports 
• Meeting clients to discuss strategy and report on progress
• Keep ahead of the industry’s developments and apply best practices to areas of improvement
• Maintain an orderly workflow according to priorities

BECOME A PEOPLE’S PERSON!

• Exhibit strong leadership skills and inspire your team members
• Stick to the client’s brief and the agreed process to deliver effectively
• Utilize your team’s productivity keeping the Scope Of Work and allocated budget
• Be all ears to Account Managers and mentors to get the best performance possible

IMPROVE THE PROCESS!

• Relentlessly work on improving the internal processes while solving problems along the way

COMMUNICATE AND COLLABORATE!

• Manage all business communications
• Become a link for the internal team and make sure the process is consistently followed until the project is completed as per the client’s brief

SKILLS WE DESIRE

• Develop and maintain existing client relationships.
• Excellent organizational and time management skills.
• Strong analytical and problem-solving skills.
• Effective communication skills.
• A+ presentation skills (making PPTs included)
• Natural attention to detail
• Financial management and commercial acumen
• Advanced software skills including Word

Position Overview:

We are seeking a dedicated and experienced Customer Relationship Manager to join our team. The ideal candidate will have 2 to 5 years of hands-on experience in customer relationship management and will be responsible for building and maintaining strong, long-lasting relationships with our clients. As a Customer Relationship Manager, you will play a pivotal role in ensuring exceptional customer experiences and driving customer satisfaction. If you have a passion for customer-centricity and the skills to back it up, we'd like to hear from you.

Responsibilities:

● Develop and implement an end-to-end CRM campaign/journey to drive user acquisition and engagement.

● Proactively communicate with customers to gather feedback, address inquiries, and improvise the strategy.

● Monitor and analyse customer behaviour and feedback to identify opportunities for improvement.

● Track and report on key performance metrics related to CRM campaigns and journeys

Ideal Candidate:

● 2-5 years of experience in handling CRM tools

● Strong understanding of CRM software like Hubspot, Clevertap, Gupshup etc.

WHAT YOU'LL DO

- Support customers by providing helpful information, answering questions, and responding to complaints.

- Knowledge of how to talk and communicate effectively.

- Think fast and understand situations and come up with the best possible solution.

- First point of contact for photographers, clients and customers majorly through Chats/Emails.

- Quick in responding to Live chats and Inbound Calls

- Work effectively with the team.

WHAT YOU'LL NEED

- 2 to 5 years of experience.

- Comfortable with rotational shifts if needed.

- Telephone ease

- Prior experience in Customer Service - Voice or Semi voice

- Fluent English and excellent communication

- Rigorous, hardworking, but fun

- Challenging & Goal oriented mindset

- Prior experience in customer relationships is a plus.

- Basic French language written and spoken language is a plus.

• SAAS
• Enterprise 
• fintech 
• Payments
• Healthcare

• See less

Ineffable Communications is a new-generation full-range marketing agency for emerging technologies, ideas, and lifestyles. Passionate about building better futures, we tailor our client's Branding, Creative, Advertising, and Marketing solutions. We are a marketing firm focusing on enhancing brand value using different marketing techniques. We have extensive experience in the field of Marketing.

Note:

• This is an on-site opportunity, kindly don't apply if you are looking for a work-from-home position.
• Lucrative incentives to be provided.

Responsibilities:

• Create visually appealing designs for print and digital marketing materials that align with brand standards and project goals
• Collaborate with cross-functional teams to understand project objectives, target audience, and messaging
• Manage multiple design projects simultaneously and deliver work on time
• Provide guidance and mentorship to junior designers to help them develop their skills and knowledge
• Stay up-to-date with industry trends, new design techniques, and software to continually improve skills
• Participate in brainstorming sessions to contribute to the creative direction of the company

Requirements:

• 2-4 years of experience in graphic design with a strong portfolio showcasing design skills
• Bachelor's degree in graphic design or a related field
• Proficiency in Adobe Creative Suite and other design software
• Strong understanding of branding and design strategy
• Excellent communication skills, both written and verbal
• Ability to work in a fast-paced environment and deliver high-quality work on time
• Strong attention to detail and the ability to provide and receive constructive feedback

Responsibilities:

The Senior Information Security Engineer is responsible for the implementation, execution and maintenance of technology solutions to mitigate risk, to protect the IT and Engineering environments by reducing the probability of, and to minimize the effects of, damage caused by malware, malicious activities and security events.

The individual will help protect the company by deploying, tuning, and managing security tools across the computing environment, as well as provide security incident response cycle support. They should have a passion and skills for identifying the latest cyber threats. The individual will:

Basic Qualifications

• Working knowledge of infrastructure-as-code and CI/CD pipelines tools (i.e. Jenkins, Teamcity, CircleCI etc..)
• Lead and participate in major day-to-day operational aspects of the security engineering team including improvement of current security controls while constantly identifying areas of needed improvement
• Deep hands-on security experience with cloud providers, such as AWS, GCP, Azure
• Understanding of automated security testing approaches and tools
• Experience with proactive integration of security into the development process
• Lead continuous improvement efforts of out security tools and systems (Concertation on SIEM, IDS, EDR Tools)
• Work with our customers (Security Operations, Incident Response, and Product teams) to incorporate high quality security alerting into their operational workflows
• Improve overall security practitioner efficiency through process automation
• Foster and promote collaboration among all members of the IT, Infrastructure, and Risk Management Departments.

Minimum Qualifications/Requirements

• BS or MS in Computer Science or related field
• Minimum 7+ years of cybersecurity experience
• Must have previous experience performing threat hunting and incident response duties using SIEM tools, cybersecurity management consoles, and ticketing systems
• Experience in deployment, development, and maintenance of SIEM
• Experience writing and using Ansible server administration scripts, and create simple Python, BASH, or Powershell scripts to automate cybersecurity functions
• Scripting experience to automate security operations, alerting, and compliance checks, CI/CD design, deployment, and management
• Experience with managing endpoint response and detection infrastructure and endpoints at the enterprise level, including performing upgrades to the back end application and deploying new agent versions to endpoints
• Understanding the investigative process and performing triage for cybersecurity incidents
• Experience maintaining industry leading security technologies or infrastructure systems in complex technical IT operations environment
• Must be detail-oriented and organized with ability to handle competing demands while meeting deadlines
• Experience in authentication protocols and frameworks to include OAuth, and AWS IAM
• Proactive and motivated; team player with a positive can-do attitude
• Strong analytical/problem-solving skills and cross-functional knowledge across multiple IT operational and security disciplines
• Ability to communicate technical concepts to a broad range of technical and non-technical staff
• Must possess a high degree of integrity, be trustworthy, and have the ability to lead and inspire change