Sr Product Analyst

Role: Senior Technical Consultant

Schedule: Fully Remote but requiring working in EDT Zone (Second shift work till 12:30 AM IST)

Benefits: Cell-Phone Reimbursement, Food Allowance, Internet Allowance, Commute Allowance

Company:

Upland Software (Nasdaq listed) is a leader in AI-powered knowledge and content management software. Our solutions help enterprises unlock critical knowledge, automate content workflows, and drive measurable ROI—enhancing customer and employee experiences while supporting regulatory compliance. More than 1,100 enterprise customers rely on Upland to solve complex challenges and provide a trusted path for AI adoption.

Job Description

Opportunity Summary:

We are seeking an experienced Senior Technical Consultant to join our India-based Center of Excellence team. This role demands both technical depth and customer presence—someone who thrives under pressure, communicates clearly, and solves complex integration and troubleshooting challenges in real time, often while collaborating directly with customers on live calls.

What would you do?

· Customer Engagement & Solutioning

o Lead and participate in technical meetings with enterprise customers, including troubleshooting sessions and go-live support calls.

o Translate complex technical details into language understandable by both technical and non-technical stakeholders.

o Calmly manage tense situations and help de-escalate when technical issues or deadlines create pressure.

· Technical Implementation & Integration

o Configure, integrate, and optimize BA Insight connectors with systems such as SharePoint, FileNet, iManage, and other enterprise repositories.

o Utilize REST APIs and scripting (C#, PowerShell, or similar) to implement or extend integration logic.

o Troubleshoot complex issues across multi-tier environments including application servers, connectors, indexing services, and authentication systems.

o Support orchestration pipelines that prepare data (chunking, metadata tagging, indexing) for LLM/AI consumption.

· Cross-Functional Collaboration

o Work closely with Project Managers, Solutions Consultants, and Support to ensure project milestones are met.

o Partner with Product and R&D to identify defects, suggest enhancements, and test new connector functionality.

o Support Sales and Customer Success teams in technical scoping discussions and feasibility assessments.

· Documentation & Process Discipline

o Maintain detailed technical documentation and logs of customer work.

o Track time and deliverables accurately using internal project management and time-tracking tools.

o Follow established PS methodology and internal QA/SDLC standards.

What are we looking for?

· Minimum 4–6 years of experience in a technical consulting, support engineering, or implementation role within a SaaS or enterprise software company.

· Experience with enterprise content management or search-based applications (e.g., SharePoint, iManage, OpenText, Documentum, Elastic, Solr) strongly preferred.

· Prior exposure to AI or data orchestration workflows a plus (chunking, vectorization, or integration with LLMs).

Primary Skills:

The candidate must possess the following primary skills:

Core Engineering & Development

· Strong proficiency in scripting and automation (Python, PowerShell, etc.)

· Solid experience with APIs, integrations, and data pipelines

· Ability to design and implement scalable, reusable solutions

Enterprise Search (Hands-On)

· Practical experience with:

· Indexing pipelines and ingestion workflows

· Metadata modeling and enrichment strategies

· Relevance tuning and search optimization

· Ability to diagnose issues related to:

o Missing content

o Poor ranking

o Incorrect search results

AI & Copilot Troubleshooting (Critical Skill)

· Hands-on experience or strong capability to troubleshoot:

· Microsoft Copilot / AI search issues

· Data grounding problems (AI not finding the right content)

· Permissions and access-related issues

· Microsoft Graph / Search indexing gaps

· Strong understanding of:

o Retrieval-Augmented Generation (RAG) concepts (high level)

o How AI depends on data quality, structure, and access

Enterprise Platform Experience

· Hands-on experience with one or more:

· Microsoft ecosystem (SharePoint, OneDrive, Graph, Copilot)

· Salesforce, ServiceNow, or similar enterprise systems

· Understanding of authentication (SSO, OAuth) and access models

Advanced Troubleshooting & Problem Solving

· Ability to diagnose cross-system issues (AI + search + data source)

· Strong root cause analysis skills across:

o Data

o Integration

o Platform configuration

Delivery & Ownership

· Ability to work independently on deployments and complex issues

· Experience in customer-facing or delivery environments

· Capability to guide/mentor junior engineers

Soft Skills

· Fast learner capable of mastering complex products and customer environments quickly

· Self-starter who can manage multiple projects with minimal supervision

· Team-oriented mindset with strong empathy for customers and colleagues

· Passionate about connecting enterprise data with AI to drive intelligent outcomes

· Exceptional troubleshooting and analytical abilities

· Passionate about delivering an amazing customer experience

· Able to have a change of mind, and able to change the minds of others

· Writes clearly and concisely

· Capable of working without a company office, with a fully remote team

Growth Skills

· Possesses a good work ethic; a self-starter with a desire to grow

· Always looking for better ways to get the job done

Work Schedule

· As Mentioned above.

· Flexibility to alternate schedules with other CoE Project Managers to ensure consistent U.S. coverage.

Qualification

Bachelor’s degree or technical institute degree/certificate in Computer Science, Information Systems, or other related field or equivalent combination of knowledge and experience. This role requires overlap with multiple time zones for planning meetings, status updates etc. on a regular basis. The duration of these overlaps can change depending on the type of meeting. Upland India has the flexibility to manage your working hours accordingly to help in your work-life balance. You can find out more about this during your interview conversation.

About BA Insight

Upland BA Insight is an enterprise search and AI orchestration platform that connects knowledge across systems like SharePoint, FileNet, iManage, Jira, and Documentum. Our technology enables intelligent search and data orchestration pipelines that prepare content for use with AI models such as ChatGPT, Microsoft Copilot, and Azure OpenAI.

Required Skillset

• Experience in Core Java 1.8 and above, Data Structures, OOPS, Multithreading, Algorithms, Collections, System Design, Unix/Linux. • Possess good architectural knowledge and be aware of enterprise application design patterns. • Should be able to analyze, design, develop and test complex, low-latency client-facing applications. • Good development experience with RDBMS. • Good knowledge of multi-threading and high-volume server-side development. • Basic working knowledge of Unix/Linux. • Excellent problem solving and coding skills in Java. • Strong interpersonal, communication and analytical skills. • Should be able to express their design ideas and thoughts.

Job Brief-

• Understand product requirements and come up with solution approaches. • Build and enhance large scale domain centric applications. • Deploy high quality deliverables into production adhering to the security, compliance and SDLC guidelines.

We are looking for a passionate and skilled Node.js Developer to join our dynamic team. If you're excited about building scalable and efficient backend applications using modern technologies, we’d love to hear from you!

Responsibilities

Develop and maintain server-side components using Node.js

Design and build scalable RESTful APIs

Ensure high performance and responsiveness of applications

Implement security and data protection measures

Collaborate with team members to define and deliver high-quality software

Write unit and integration tests to ensure software quality

Required Skills

✅ Strong proficiency in JavaScript

✅ Good understanding of Node.js and Express

✅ Experience with NoSQL databases, especially MongoDB

✅ Familiarity with Git and version control workflows

✅ Ability to write reusable, testable, and efficient code

✅ Experience with JWT and modern authorization mechanisms

✅ Knowledge of security and data protection best practices

✅ Strong analytical and problem-solving skills

At Sudoviz, you will work closely with Product Management, Frontend, Backend engineers, and Data scientists that work hard to ensure that Sudoviz's products and platforms are helping our customer's most pressing security problems through intuitive and creative UI solutions.

You will develop secure, and well-tested, and performant features.

As a UI Rockstar, you will craft and code our internal standards for style, maintainability and document best practices for a high-scale web environment. You will maintain and advocate standards through peer code review while consistently shipping incremental features and improvements with minimal guidance.

You will own end-to-end delivery of product features, learn, collaborate and help train other Frontend Engineers joining the team.

Frontend Developer Responsibilities:

• Outstanding Professional experience with React, VueJS, and other modern JavaScript web frameworks such as Angular, Ember, etc
• Experience with writing automated tests using Jest, Karma, Jasmine, Mocha, AVA, tape, etc
• A solid understanding of JavaScript
• Core web and browser concepts (eg. how browsers work? how the rendering engine constructs a website page
• Reviewing application requirements and interface designs.
• Identifying web-based user interactions.
• Experience with user interface design
• Developing and implementing highly responsive user interface components using React concepts.
• Developing and implementing frontend architecture to support user interface concepts.
• Design an architecture to support complex data labeling and filtering from multiple sources
• Research how to optimally model and display multidimensional data (e.g. D3 graphs and complex tables)
• Build a framework to support a user-friendly querying language
• Build a comprehensive UI dashboard from the ground up
• Team player - collaborate with Product Designers and Product Managers in order to develop an incredible user experience

Must have

• Excellent communication and documentation skills
• Bachelor's degree in Computer Science
• Good project management skills
• In-depth knowledge of JavaScript, CSS, HTML, and frontend languages.
• Knowledge of REACT tools Webpack, Enzyme, Redux, and Flux.
• Knowledge of performance testing frameworks, including Mocha and Jest.
• Experience with browser-based debugging and performance testing software

Nice to have

• Master's in Computer Science or equivalent/similar
• Monitoring and improving frontend performance.
• Experience in peak performance organizations/product companies
• Experience working with a remote team with a global culturally diverse team
• Passion for open source

Communication

• Proficiency in Written and Verbal communication for success in a remote asynchronous collaboration work environment
• Clearly and concisely communicate about complex technical, architectural problems

Mindset

• Positive solution-oriented mindset with demonstrated ability to onboard and integrate with an organization long-term
• Ability to achieve consensus with peers and clearly share status updates
• Self-motivated and Self managing individual with excellent organizational skills

About the position

We're looking for an experienced and motivated Frontend Developer to join our growing Engineering department. As a Frontend developer you will work closely with the founding team on building an exciting and unique new AppSec management tool. The ideal candidate will be able to work both independently and in a team, collaborating with other team members in product, UX/UI and R&D. It’s a great opportunity to join at an early stage and help shape the future of Application Security Posture Management.

Requirements:

• At least 3 years of experience in web development
• Expert-level JavaScript skills
• Advanced experience with React and Redux

• You have 3+ years of experience using Golang/ Go Programming development language.
• You can write clean, high-quality code in a variety of languages and are also able to spot (and improve) bad code
• You have experience with Agile, Lean and/or Continuous Delivery approaches such as Continuous Integration, TDD, Infrastructure as Code, etc.
• Bonus points if you have knowledge of cloud technology such as AWS, Docker or Kubernetes

Sales executives are responsible for selling a company’s products or services to potential customers. They are often regarded as the face of the company and the primary point of contact for clients.

A sales executive usually performs the following tasks:

• Find new business opportunities and customers
• Contact potential customers to showcase company products or services
• Develop relationships with existing customers and keep in touch with them
• Negotiate prices and terms with customers
• Prepare sales contracts and keep track of sales activities
• Work with other team members to ensure customer satisfaction

• Graduate/ PG from Tier-1 colleges (preferably MBA in Sales and Marketing)
• Minimum 3 years of experience in E– Commerce Marketing
• Thorough understanding of e-commerce marketing, including search engine optimization, keyword bidding and online tracking systems
• Ability to think strategically and structurally while solving growth problems
• A problem-solving mindset and willingness to challenge the established norms
• Experience with data analytics
• Extensive knowledge of Amazon Advertising (AMS), Amazon Display, DSP, Flipkart ADP and Flipkart PLA is required
• Understanding of Facebook Business Manager, TikTok Ads, etc. is a plus