Business Analyst

Job Title: Hotel Operation Trainee

Location - Gurgaon ( Sec 32 )

Shifts - Rotational & Roster off

Required Candidate - 1

Job Summary:

We are looking for a Hotel Operations Executive to manage post-booking activities, including modifications, cancellations, and customer support. The role requires coordination with hotels, handling escalations, and ensuring a smooth guest experience.

Key Responsibilities:

• Manage post-booking queries, modifications, and cancellations.
• Coordinate with hotels for confirmations and issue resolution.
• Provide customer support via calls, emails, and chats.
• Handle escalations, refunds, and payment discrepancies.
• Maintain booking records and improve processes.

Requirements:

• Experience: Fresher
• Skills: Strong communication, problem-solving, and coordination.
• Technical: Familiarity with OTA booking systems is a plus.

About Us

 - Bootstrapped itself till IPO

- 2nd Largest OTA

Easy Trip Planners Limited commenced operations in 2008. We have a certificate of accreditation from the International Air Transport Association, approval as a travel agent from the Ministry of Tourism, Government of India, and are an allied member of the Indian Association of Tour Operators. We operate across three distinct distribution channels of B2B2C (business to business to customer), B2C (business to customer), and B2E (business to enterprise) providing us access to a diversified customer base. We have offices across Delhi, Mumbai, Noida and Bengaluru in India and USA, Philippines, Singapore, Dubai, Thailand and UK. Our shares are listed on the National Stock Exchange and the BSE. We provide end-to-end travel solutions for all travel needs such as Airline Tickets, Taxi & Private, Cab Booking, Travel Insurance, Rail and Bus Tickets, Activities and Attraction Tickets, Hotel Booking, Customized Holiday Packages, and Visa Processing Services, under one roof with a click of a button. Read more at: https://www.easemytrip.com/about-us.htm.

Job Title: PMO Lead/ Analyst- Project Manager

Location: Sector 62, Gurugram (Hybrid - 3 days WFO)

Employment Type: Full-time

Experience: 7+ years

About Company

Bupa Global Capability Centre (GCC) is the massive technology and operations backbone of Bupa, which is a leading international healthcare company headquartered in the UK. They serve over 50 million customers globally. Think of the India GCC as the core engine driving digital transformation, advanced analytics, and global operations for Bupa worldwide. It’s not a third-party IT service company; it’s an absolute product-and-capability-led captive center. The organization focuses on innovation, customer-centricity, and operational excellence to support better health outcomes globally. Bupa’s Global Capability Centre (GCC) plays a strategic role in driving technology transformation, enterprise operations, and digital delivery for global teams.

Role Summary

We’re hiring a PMO (7–8 yrs) to partner with our Head of Technology in the GCC. You’ll run portfolio governance, delivery oversight, and executive reporting, turning complex tech delivery data into clear decisions. You should bring strong Power BI / Excel / PowerPoint skills, Jira / Confluence experience, excellent communication, and the ability to work independently with ownership. GCC / global stakeholder experience is a plus.

Role Purpose

We are seeking hands-on, outcome-driven PMO professional to partner with the Head of Technology in our GCC. The role will drive portfolio governance, delivery oversight, data-led reporting, and operating cadence across strategic technology programs. The ideal candidate combines strong analytical aptitude and data presentation / storytelling skills, understands technology landscapes, communicates crisply with senior stakeholders, and operates with ownership and minimal supervision.

Key Responsibilities

Portfolio Governance & Planning

• Establish and run portfolio governance (intake, prioritization, roadmaps, dependency mapping, capacity planning).
• Maintain the tech portfolio backlog, OKRs / KPIs, and quarterly planning artifacts.
• Ensure alignment between GCC execution plans and global technology strategy.

Delivery Oversight & Execution Control

• Track program milestones, risks/issues, decisions (RAID), scope changes, and benefits realization.
• Standardize status reporting and create executive-ready dashboards and narratives.
• Partner with Engineering, Product, Security, and Enterprise PMO to unblock dependencies.

Analytics & Reporting

• Build clear, insight-led reports and visuals in Power BI / Excel / PowerPoint for leadership and global stakeholders.
• Drive data quality and a single source of truth across Jira / Azure DevOps / Confluence.
• Translate delivery data into actionable insights (e.g., cycle time, velocity, burn-down, variance metrics).

Financials & Vendor Management

• Track budgets, forecasts, and variance support investment cases and ROI reporting.
• Coordinate SOWs, invoicing, and performance visibility for vendors / partners.

Process & Tooling

• Define and continuously improve ways of working (Agile/Hybrid), templates, and playbooks.
• Administer and optimize usage of Jira / Confluence / Azure DevOps / Smartsheet / SharePoint.
• Support change management and adoption across teams.

Stakeholder & Communication Management

• Coordinate cross-functional stakeholders across the GCC and global HQ; manage leadership updates, operating rhythms, and decision forums.
• Draft crisp exec communications (steerco packs, one-pagers, memos) with strong narrative clarity.

Operating Cadence of the Technology Org

• Run leadership cadences (weekly ops reviews, monthly portfolio reviews, quarterly planning).
• Ensure agendas, pre-reads, action tracking, and outcomes are consistently delivered.

Must-Have Qualifications

• 7–8 years of PMO / Program Management experience within technology organizations (GCC experience preferred).
• Strong analytical aptitude and data presentation/storytelling skills (Power BI / Excel / PowerPoint).
• Ability to understand technology concepts (cloud, APIs, data platforms, DevOps / CI-CD, SDLC / Agile).
• Demonstrated ownership, bias for action, and ability to work independently in ambiguous environments.
• Excellent communication skills - executive-ready writing and presentation; able to simplify complex topics.
• Proven stakeholder management across senior leadership, product, engineering, and external partners.
• Hands-on with Jira / Confluence (or Azure DevOps) for tracking, reporting, and portfolio views.

Good-to-Have

• Experience in a Global Capability Center supporting global stakeholders across time zones.
• Certifications: PMP / PRINCE2, CSM / SAFe, ITIL (plus).
• Exposure to financial tracking, benefits realization, and vendor governance.
• Experience setting up OKRs, RACI, and portfolio dashboards.
• Bachelor’s in Engineering / Computer Science or related; MBA is a plus.

Key Performance Indicators (KPIs)

• Delivery Health: % initiatives on time / scope; schedule / cost variance; dependency resolution SLAs.
• Portfolio Insight Quality: Accuracy and timeliness of dashboards / reports; data quality score.
• Stakeholder Satisfaction: Leadership CSAT / NPS for PMO services effectiveness of governance forums.
• Financial Hygiene: Budget forecast accuracy (e.g., within ±5%); timely vendor invoice processing.
• Risk Control: % risks / issues with active mitigations; audit findings closure on time.
• Operating Cadence: On-time pre-reads, action closure rates, and decision turnaround.

Tools & Environment:

• Planning & Tracking: Jira, Confluence, Azure DevOps, Smartsheet
• Data & Reporting: Power BI, Excel (advanced), PowerPoint (executive storytelling)
• Collaboration: SharePoint, Teams, Miro / Mural
• Methods: Agile / Scrum / SAFe, hybrid governance, PMBOK / PRINCE2 frameworks

Behavioral Competencies:

• Ownership & Accountability: Self-starter, dependable, follows through.
• Structured Problem Solving: Breaks ambiguity into clear steps; data-first approach.
• Communication & Influence: Tailors message to audience; secures alignment and decisions.
• Learning Agility: Quickly absorbs new tech / business domains proactive in improving processes.
• Integrity & Confidentiality: Handles sensitive information responsibly.

Working Model:

• Hybrid with flexibility for global time-zone collaboration as needed.
• May require occasional travel to partner sites or global HQ.

Roles and Responsibilities

1.    Manage client relationships, and facilitators relationship at MHFAI for training and post-training support.

2.    Ideate, design, and implement program that focused on post-training support for mental health first-aiders.

3.    Leverage the new products of MHFAI to the clients that ensures implementation of mental health by building tools and guidelines (for organized groups).

4.    Oversee and facilitate MHFAI instructors for training and upskilling.

5.    Monitor and coordinate the MHFAI Awards program with all the stakeholders involved.

6.    Draft and initiate scientific research, and create tools required at workplace to measure mental health.

7.    Plan and manage webinars, events and activities to promote the idea of mental health at workplaces and educational institutions.

8.    Draft, design, manage and implement guidelines / resources with focus on mental health for the benefit of organized groups.

9.    Keep up-to-date with the latest trends and best practices in Learning and Development and / or mental health, and incorporate them into our training programs.

10. Manage the Learning and Development budget, ensuring that resources are allocated effectively and efficiently.

11. Provide support in other operational functions of MHFA as needed.

Requirements:

·      4-10 years in Counselling psychology and / or mental health training

·      Qualification: Education in Counselling / Medical Psychology

·      Experience in clinical work

·      Exposure to mental health training

·      Experience of having previously worked in organized group is desirable

Read less

Responsibilities:

• Build and develop the project team to ensure maximum performance, providing purpose, direction, and motivation.
• Lead projects from requirements definition through deployment, identifying schedules, scopes, budget estimations, and project implementation plans, including risk mitigation.
• Coordinated internal and external resources, ensuring projects remain within scope, schedule, and defined budgets, in collaboration with project staff from various functional departments.
• Analyse project progress and, when necessary, adapt scope, timelines, and costs to ensure that the project team adheres to project requirements.
• Establish and maintain relationships with appropriate client stakeholders, providing day-to-day contact on project status and changes.
• Establish and maintain processes to manage scope over the project lifecycle, set project quality, and performance standards, and assess and manage risk within, and across, multiple projects.
• Structure and manage integrated, multi-track project performance databases for multiple digital, print, social, broadcast, and experiential projects, with an eye on overall progress.
• Develop and maintain partnerships with outside resources including third-party vendors and researchers.
• Monitor and assign resources appropriately to streamline project efficiency and maximise deliverable outputs.
• Report project outcomes and/or risks to the appropriate management channels as needed escalating issues as necessary based on project work plans.

Requirements:

• Bachelor's degree in computer science, business, or a related field.
• 4-11 years of project management and related experience.
• Project Management Professional (PMP) certification (completed).
• Proven ability to solve problems creatively.
• Strong familiarity with project management software tools, methodologies, and best practices.
• Experience seeing projects through the full life cycle.
• Excellent analytical skills.
• Strong interpersonal skills and extremely resourceful.
• Proven ability to complete projects according to outlined scope, and timeline.

• Bachelors/Master Degree in Computer Science or related field.
• 4+ years of experience in developing web-based, E-Commerce applications on Salesforce Commerce Cloud (SFCC).
• SFCC Developer certification is preferred.
• Knowledge on SGJC and SFRA is must.
• Experience in working with ISML, Pipelines, Pipelets, JS-Controllers, Digital Scripts,

B2C Commerce API.

• Experience in working with Forms, Service and Job / Integration frameworks.
• Strong understanding on SFCC out of the box features and good experience with storefront customizations.
• Experience in working with third party services like Payment, Tax, Analytics, Fraud, Ratings & Reviews etc. using LINK and custom cartridges.
• Good understanding on multi-site, multi-currency and multi-locale.
• Object oriented analysis and design using common design patterns.
• Experience in working on performance optimization and troubleshooting.
• In-depth knowledge on SFCC Business Manager.
• Knowledge on build and deployment.
• Knowledge on Source Control Management Systems like GitHub/BitBucket and branching model.

Job Specifications:

• Strong and innovative approach to problem solving and finding solutions
• Flexible and proactive/self-motivated working style with strong personal ownership of problem resolution
• Ability to multi-task under pressure and work independently with No / minimal supervision.
• Ability to Negotiate and prioritize when under pressure
• Should be able to finish work with no supervision from lead
• Excellent communicator (written and verbal, formal and informal)
• Manage conflicts effectively
• Good Listening skills

Icicle is looking for an experienced RoR developer who can effortlessly build with us the cleanest of all designs. We're looking for passionate Ruby on Rails developers to join our IT team in Mumbai.

Icicle builds Web & Mobile products for Startups, Brands, Digital Agencies and Enterprises, helping in bringing their ideas to life. More - www.icicletech.com

The team consists of bright young designers, hackers, senior developers, startup specialists. We are distributed with offices in Mumbai, Bangalore and New York. More - www.icicletech.com

What will you do?

As a Ruby on Rails developer, you will get to:

• Participates as an independent contributor on an agile development team working closely with team members to effectively deliver high quality code.
• Complete ownership of a product or feature from development to launch.
• Coordinate and participate in the code review process to ensure delivery of high-quality, testable code using best practices and current software patterns.
• Review and mentor other team members. Be a team player!
• Get complete control of the product with active involvement in deciding stack and architecture.

What we are looking for

• Minimum 3+ years in depth hard core experience in Ruby on Rails
• Deep understanding of object-orientated programming
• A knack for writing clean, readable maintainable Ruby code.
• Identify bottlenecks and bugs, and devise solutions to these problems.
• Skillset in Testing using Rspec
• Demonstrated skills and experience with writing testable code and using related best practices.
• Understanding of web services technologies such as REST is required.
• Good experience and understanding of continuous integration and deployment process.
• Knowledge in working with AWS or other cloud platform
• Experience in working with limited direction while exceeding delivery expectations.
• Great communication, particularly in explaining your coding processes, suggestions for best practices, and identifying ways to improve the teams coding quality.

Technical Expertise
Core

Ruby, Ruby on Rails, HTML, CSS3, JavaScript, Rest API
Databases

PostgreSQL, MongoDB, Redis, Memcached
Testing

Rspec (or any other Unit testing framework)
Cloud/Deployments

Capistrano, Docker, Heroku, AWS, Kubernetes

Desirable Skills

• Participation in open-source projects.
• Actively involved in solving problems on Github, Stackoverflow.com and groups.
• Experience working in JS and front end frameworks (React)
• Interest in learning new technologies.

Why Icicle

• 100% work-life balance
• Competitive salary
• Perks of getting free Gym Membership vouchers.
• Medical checkup Vouchers with topnotch hospitals and coupons for medical bills.
• Exposure to futuristic technology, mentally stimulating work environment.
• Opportunity to work with a big team of experienced, committed, talented people with a great sense of humour.
• Stability of a legacy company and agility of a startup - best of both the world.
• A healthy work environment with no politics, no bureaucracy.
• Encouraged to learn new skills, grow together, not just maintain the status quo

So, if you have 3+ years of experience developing applications with Ruby on Rails, apply today!

Tech9 India is looking for Software Developers to join our team.  We have mid level to principal roles available.  Depending on the role, the position requires the use of Front and back End Technologies. This is a great opportunity to work with a company that has a primary focus of making our customers happy by delivering value, without all the burdensome policies and rules that have become typical for outsourced software development companies.

If you are looking for a change this is what we can promise you:

• You will have challenging problems to solve
• You will have flexibility and autonomy to solve problems and deliver solutions
• We will provide a highly collaborative environment with skilled and super friendly teammates
• We will fully support you in developing software the right way
• We won't burden you with useless policies and procedures
• We will provide you the tools you need to do your job right

If this sounds attractive please apply! We'd love to talk to you!

Responsibilities:
 

• Work with cross-functional teams, using agile practices, write, debug and deliver code
• Produce solid, thoroughly tested features

           ​​​​​​​Requirements:

• 3+ years of experience in Javascript engineering, frameworks, unit testing frameworks 
• At least 3 years of experience developing in Node, React, and nice  to have experience on Go Language
• Strong verbal and written communication skills
• Experience working with product managers and scrum teams to effectively translate business requirements into workflows  
• Demonstrated ability to remove problems and overcome roadblocks
• Cloud platform experience 

        Good to have for Mid/Sr. and must have for Principal role 

• Hands-on experience with APIs, microservices
• Experience with CI/CD systems such as Jenkins
• Experience with JSON and developing REST Services
• Expert experience leveraging container based technologies
• Multiple years of experience delivery solutions through an Agile delivery methodology
• Experience with bash shell scripts, LINUX utilities & UNIX Commands
• Ability to understand complex systems and solve challenging analytical problems
• Ability to leverage multiple tools and programming languages to analyze and manipulate data sets from disparate data sources
• Strong collaboration and communication skills within and across teams
• Strong problem solving skills and critical thinking ability

• Looking for an experienced Integration specialist with a good expertise in ETL Informatica and a strong Application integration background
• Minimum of 3+ years relevant experience in Informatica MDM required. Powercenter is a core skill set.
• Having experience in a broader Informatica toolset is strongly preferred
• Should prove a very strong implementation experience in Application integration, should demonstrate expertise/presentation with multiple use cases
• Passionate coders with a strong Application development background
• Should have application development experience outside of ETL, (just learning ETL as a tool is not enough), experience in writing application outside of ETL will bring in more value
• Strong database skills with a strong understanding of data, data quality, data governance, understanding and developing standalone and integrated database layers (sql, packages, functions, performance tuning ), i.e. Expert with a strong integration background who has more application integration background than just an ETL Informatica tool
• Experience in integration with XML/JSON based and heavily involve JMS MQ (read/write)
• Experience in SOAP and REST based API's exchanging both XML and JSON files used for request and response
• Experience with Salesforce.com Integration using Informatica power exchange module is a plus but not needed
• Experience with Informatica MDM as a technology stack that is used for integration of senior market members with Salesforce.com is a plus but not needed,
• Very strong scripting background (C/bourne shell/Perl/Java)
• Should be able to understand JAVA, we do have development around JAVA, i.e ability to work around a solution in programming language like Java when implementation is not possible through ETL
• Ability to communicate effectively via multiple channels (verbal, written, etc.) with technical and non-technical staff.

Job Description:

• Integration developer who is having experience in any one of the integrations tools Dell Boomi, MuleSoft, Informatica.
• Understand requirements and participate in designing the solution
• Develop the solution as per the design by following coding guidelines.
• Test the developed solution.
• Work on defect fixes
• Follow project processes
• Provide accurate status report on a daily basis

Job Responsibilities:

• Participate in Design and develop as per the design and requirements
• Follow coding guidelines and produce quality output
• Follow the project processes and completed the development within the set target
• Analyze the defects to identify root cause and fix the defects.
• Be Open to learn other integration tools.

Primary Skills Required: Dell Boomi, Mulesoft, Informatica

Secondary Skills Required: Java, Salesforce

Technical Skills Required:

Experience in any one of the Integration tool, Dell Boomi, Mulesoft and Informatica.
Required at least one Certification on any Integration Tool