Digital Marketer

Job Description: Customer Support (Female)

Position: Customer Support Representative (Female)

Location: [Faridabad]

Salary: ₹8,000 - ₹12,000 per month (in-hand)

Working Hours: [9 AM – 6 PM, Monday – Saturday]

Job Overview:

We are looking for a dedicated and proactive Female Customer Support Representative to join our team at [Bikefixup], a leading bike service provider company. As a Customer Support Representative, you will be responsible for assisting customers, addressing inquiries, and ensuring an exceptional customer experience related to our services.

Key Responsibilities:

Customer Assistance: Handle customer inquiries via phone, email, chat, and in-person, providing accurate information about bike services, pricing, and maintenance

.

Issue Resolution: Resolve customer complaints or issues related to service bookings, repairs, or billing, ensuring timely and effective solutions.

Service Coordination: Schedule service appointments, track service progress, and follow up with customers to ensure satisfaction.

Product Knowledge: Maintain in-depth knowledge of our services, promotions, and policies to assist customers efficiently.

Feedback Collection: Gather customer feedback to identify areas for improvement in service quality and customer experience.

Billing and Payments: Assist customers with billing inquiries and guide them through payment processes as needed.

Customer Retention: Promote customer loyalty by ensuring a positive experience and addressing any concerns professionally.

Documentation: Maintain accurate records of customer interactions, service requests, and resolutions.

Requirements:

Female candidates preferred.

Excellent communication skills (both written and verbal).

Strong problem-solving abilities and a customer-centric attitude.  

Prior experience in customer support or in a service-oriented industry is a plus.

Basic knowledge of bike services (or willingness to learn).

Ability to work efficiently in a fast-paced environment.

Proficiency in computer skills (MS Office, CRM software, etc.).

Benefits:

Friendly and supportive work environment.

Opportunities for career growth and skill development.

Key Responsibilities 

Product & UI/UX Design: 

• Own end-to-end design of product experiences - flows, wireframes, mockups, prototypes, and final UI, 

• Create intuitive, accessible, and visually compelling interfaces for web and mobile platforms. 

• Work cross-functionally with product managers and engineers to bring features from idea to launch. Maintain and evolve a scalable design system and component library.

Brand Identity & Visual Design: Define and refine companie’s visual identity - logos, colors, typography, and brand guidelines. Ensure consistency across all brand touchpoints, including product, web, and marketing.

Marketing Collateral: Design assets for social media, performance ads, email campaigns, blog illustrations, and investor decks.

Requirements: 

• Experience: 4+ years in UI/UX design with a strong portfolio showcasing end-to-end product design and visual storytelling. 

• Education: Degree in design, visual communication, or a related field. 

• Design Foundations: Solid grasp of design principles, layout, typography, color theory, and accessibility. 

• Tools: Proficient in Figma (mandatory), Adobe Creative Suite (Photoshop, Illustrator, After Effects etc.) and Framer (optional) 

• Prior experience in financial products or complex dashboards is a strong plus. 

• Self-starter, detail-oriented, deadline-driven, and able to work methodically in a fast-paced environment.

About the company:

Combining cutting-edge ML models with expert human expertise, our client provides personalized financial planning to help you achieve your goals. Whether you're building wealth, optimizing taxes, planning for retirement, or leaving a legacy, Alphanso empowers you to plan smarter for your future goals.

Responsibilities

• Manage the relationship with the CXO level at the client side.
• Act as a consultant and efficiently and amicably negotiate the timeline and scope with clients
• Manage relationships at various levels at client-side and ensure the business growth of Lentra by cross-selling its products
• Effectively work with various delivery teams and track the adherence of committed timelines
• Ensuring customer satisfaction and handling client communication including weekly status calls.
• Project estimation and handling pre-sales call when required

Candidate requirements

• Excellent client management skills (7+ years of experience in client interfacing role a minimum of 5+ years experience in managing client)
• Preferred to have programming background in any open-source language (e.g. Java, or . Net) and should still be well aware of key concepts
• Extensive experience in project/program management, resource management, scheduling, planning, deployment, support, and training.
• Experience in managing change requests and prioritization in a fast-changing environment.
• Excellent understanding of process management, improvement practices, change management process, operation services.
• Experience managing multiple clients
• Good communication and negotiation skills.
• Excellent articulation skills and should be a master of proactive communication
• Should act as an efficient bridge between the client and the delivery team
• Should be able to create impressive reports for external and internal stakeholders to manage the perception and raise timely escalation\
• Candidates from premier institutes are preferred.
• 30% travel time will be required.

Location & commitments

• This is a Permanent Opportunity.
• 
  
• Job Location is Chennai

• A​ ​hands-on full-stack engineer​​ to join the ​​core team​​ with experience in building products from scratch into large-scale platforms and ​solving business problems leveraging new and innovative technology
• Leverage the DevOps team to ensure the product can be built, deployed, and tested across all of the release cycles from dev to production 
• Strong grasp of modern security principles and how to apply them to applications
• Work with stakeholders (product owners, project managers, and scrum masters) to define and clarify requirements.
• Hands-on development with both front-end, middle-tier, and back-end programming
• Adhere to agile development methodologies
• Experience in Node.js, Javascript and Javascript libraries, NOSQL databases, Python etc

About Us:

Skillslash is an e-learning platform offering Data Science, artificial intelligence, machine learning and many more courses online. We work with the aim to provide a quality education that is feasible and can be easily accessed. The team at Skillslash work towards the goal of ensuring world-class training. And, we would love to have you on board to help people accelerate their careers.

The ideal candidate will be responsible for finding and identifying leads through a variety of sources. Once leads are identified, this candidate will reach out and meet with the business decision-makers to better understand their business needs and how our product could help them.

Note: Apply only if you are interested in sales

Experience: 6 month - 1 year

Location: HSR Layout Sector 6, Bangalore

Immediate Joining

What we are looking for:

• Understand Customer profiles & learning problems to explain the implications of ineffective learning methods and create a need for the course offerings through a structured Counseling Session with the working professionals and students.
• Handle Objections and Price Negotiation to generate Sales Revenue
• Learn/ Upgrade one’s own Product Knowledge, Sales Skills, and market understanding to achieve and exceed growing Sales target(s).
• Proactively identifying cross-selling/up-selling opportunities with the existing customers
• Looking after the entire sales life cycle: starting from engaging with the large volume of well-qualified leads till the final conversion i.e. enrolment in the program.
• Document all pertinent customer information and conversations into the CRM system
• Understand the customer requirement and pass on the insights towards the product portfolio improvement based.

Expectations from you:

You will begin as an individual contributor, working in a team of go-getters to help spread the Skillslash way of Learning. You would be showcasing the unique features of Skillslash to customers in personalized sessions and will be responsible for mentoring and sales in your designated zone.

Preferred Skill Sets:

• Having a keen interest and deep understanding of the education sector.
• Interested in mentoring and guiding customers.
• Having a knack for sales
• Good interpersonal and presentation skills.

Academic Qualification: Any Graduation/ Post Graduation (Completed in or before 2023)

· English Proficiency should be at the Professional level (mandatory)

· Excellent verbal and written communication skills.

· A passion for growth with huge potential.

URGENT HIRING FOR VOICE PROCESS FOR PERMANENT WORK FROM HOME.

We have come up with the great opportunity for Startek.

Roles and Responsibilities

• Listen to customer's concerns, issues and question,.

• Maintain a positive attitude and calmly respond to customer's complaints.

• Prepare customer reports by gathering data collected during customer interactions.

• Resolve customer's concerns and answer customer's questions to your best ability.

• Refer issues and questions to managers if necessary.

• Attract potential customers by answering product and service questions and suggesting information about other products and services.

• Ensure customer satisfaction and provide professional support.

Desired Candidate Profile

• Only experienced candidate can apply

• Only Graduate candidate can apply.

• Minimum 6 months of experienced candidate can apply.

• Must be flexible with rotational shifts and week off no planned.

• 5+ years of software development or site reliability engineering or equivalent experience
• Skilled at problem solving, algorithms, and data structures
• Building tools and scripting frameworks from scratch
• Working with Cloud Automation tools like CloudFormation, Terraform, CDK, aws-cli
• Scripting languages like Python, Groovy, PowerShell, Bash, Perl etc.
• Configuration automation using Ansible or equivalent tools
• Exposure to Windows, Linux administration skills
• Project management tools like Jira, Trello
• Prior experience in dealing with Datastore technologies like Postgres, MySQL, SQL, DynamoDB is desirable
• Familiarity with basic networking, security and cloud engineering concepts
• Team player who is eager to help others to succeed through mentoring and leading by example
• Highly collaborative with effective written and verbal communication skills

Candidate is expected to do:-

- Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
- Understand customer needs and requirements
- Route qualified opportunities to the appropriate sales executives for further development and closure
- Research accounts, identify key players and generate interest.

- Maintain and expand your database of prospects within your assigned territory
- Team with channel partners to build pipeline and close deals.

Requirements:-
- Min graduation but we prefer people with MBA (marketing)

- folks with titles – Inside sales in software / Business development

- Need to have a sale quota

- Proven inside sales experience.
- Track record of over-achieving quota.

- Strong phone presence and experience dialing dozens of calls per day.
- Proficient with corporate productivity and web presentation tools.
- Excellent verbal and written communications skills.
- Strong listening and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.

Shift Timing : US 6:30 pm to 3:30 pm