Digital Marketing Manager

Rel. Experience: 4+ Yrs. Minimum 3 Years of experience in NodeJs

· Javascript concepts

· NodeJS proficiency

· Web programming concepts

· SQL and DB concepts

· Caching concepts

· Knowledge of good programming practices

· Logical and analytical skills

· Communication

if interested please send your updated profile to valli at the rate of sangathr dotcom

About Voiceoc

Voiceoc is a Delhi based Startup that is established with an aim to help healthcare companies globally offer unprecedented & personalized experience to their patients by bringing their services on WhatsApp using our very own Hybrid Intelligent System (HIS), which is a contextual combination of artificial & human intelligence.

Today, Voiceoc is trusted by leading healthcare companies of India & GCC including Max Healthcare, SRL, Aster Healthcare etc. and prominent investors of India & USA.

Responsibilities Include (but not limited to):

We are looking for a candidate who has 2-3 years of experience working in a B2B SAAS company as a ‘Client Success Associate’. The responsibilities include:

• Act as a Techno-Functional Consultant and maximize adoption of Voiceoc
• Assist & train Clients to use the system to its full extent and help them to resolve their support queries
• Increase overall retention and do in-depth analysis to create up-sell/cross-sell opportunities
• Gathering Client feedback and sharing it internally to improve the product and/or establish better Support practices
• Analyzing Client data and helping them discover aspects of the product that are most beneficial to them
• Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
• Carrying out periodic health checks to avoid churn
• Keeping Clients updated on new features, and new products they might find useful
• Encouraging Client advocacy through feedback, external reviews, case studies, testimonials, and referrals
• Upselling and cross-selling through review of Clients’ progress

• experience in international sales or exhibition sales or both
• Delivering independent research to identify potential sponsors
• Developing and maintaining a database of existing and potential sponsors
• Managing the entire sales cycle, from prospecting through to close
• Performing key account management
• Attending events to ensure smooth running and improve customer service through face-to-face interaction

Regarding the job role: 

The Senior Developer is responsible for running the day to day operations of a group of developer/s. The individual should exhibit proven experience on our technology stack and product. Our technology stack is primarily written in React, Node + Express with Apollo, GraphQL, Typescript and MySQL on AWS Cloud Services.

Responsibilities:

• Contribute at a senior level to the development process.
• Own the product development lifecycle with the team.
• Work closely with the subordinates both at the technical as well as troubleshooting and problem solving.
• Manage developer allocations on tasks to best utilise time and resources.
• Work with Product Managers and the team to ensure that commitments are met.
• Responsible for the quality of work completed.
• Ability to do code reviews and maintain the quality standards. 
• Ability to conduct manual server deployments and automate the same. 
• Mentor and stimulate team member career growth.

Qualification:

BE/ME in Computer Science, Information Technology or a related subject, MCA, MSc(IT) or equivalent degree.

Required Skills:

• 4-6 years of proven software development experience with React, Node/Express, CSS/Bootstrap, HTML5 and MySQL or any RDBMS Server.
• Experience in TypeScript, GraphQL, TypeORM, styled components.
• Familiarity with Webpack and bundling the web applications for server deployment.
• Experience using AWS Toolchain or any other public cloud providers.
• Familiarity with shell scripting to automate deployment processes. 
• Ability to write robust, maintainable applications.
• Ability to build and work with distributed, high-volume backend services.
• Have a great understanding of system design, data structures, object-oriented programming and software engineering principles.
• You should have experience in identifying, debugging and resolving complex production issues.
• Awareness of continuous deployment tools such as Jenkins or other DevOps tools will be an advantage.
• Well versed with agile methodologies and continuous development / integration approaches. 
• People management/mentoring experience is required.

• Explain the customers - based on product offers/benefits
• Promoting the products
• Customer follow-up
• Feedback - emails/phones (communication channel)
• Maintain register for the same
• Handle Telephone Calls. And handle Lead Validation and sending the Lead to the concerned executive in the CRM and Whatsapp.
• Looking for an ambitious and energetic individual for Telecaller Executive/ Customer Care Executive/Customer Support Executive /inbound, to help us expand our clientele. Who will be the face of the company and should have the dedication to create and apply an effective sales strategy.
• Should have good Communication Skills and Convincing Power.
• Keep records of calls and sales and note useful information
• Completely work from home opportunity
• Answer calls in a professional manner
• Get leads from Justdial
• Answer customer queries
• Call up customers & understand leads
• Pass requirement to the sales team

Essential Duties:

• Work directly with clients to provide rapid and accurate analysis of production issues (including solution tracking).
• Answer customer questions, file bugs, and reproduce, troubleshoot, resolve, and escalate issues as necessary.
• Own and drive customer issues from start to finish.
• Become an expert on a given product domain from both a business and technical standpoint.
• Handle urgent escalation issues, ensuring we accurately prioritize based on severity and customer impact.

Minimum Requirements:

• BS or MS in Computer Science, Engineering, or related. We will also consider other significant technical experience.
• Minimum of 7 years of application support experience. 
• Strong Oracle SQL, PL/SQL skills required.
• Order-To-Cash (O2C) or Procure-To-Pay (P2P) cycle experience in Oracle EBS (Financials). Other ERPs can also be considered. 
• Excellent spoken and written English. All customer communications are in English.
• Strong communication skills, including the ability to adjust to the technical level of the audience and explain complex ideas clearly and concisely.
• Ability to work with a global teams and build strong cross-functional relationships.
• Positive attitude and the ability to overcome adversity; ability to stay calm under pressure.
• Strong desire and ability to continually learn new skills, processes, technologies, and product knowledge. You will learn something new every day!
• Problem-solving capabilities as well as excellent customer service skills.
• Ability to take ownership and follow through on client issues until resolution.
• Ability to effectively communicate and coordinate with peers and senior management as required.
• Strong organizational skills, attention to detail and technical judgment.