Customer Success Specialist (B2C Education Sales)

About Company :

Abmiro, a fast-growing SaaS (Rekart) company in Pune, is looking for smart and talented individuals. We are growing aggressively and looking for talented people who want to make a real difference.

Rekart is an end-to-end SaaS platform meant for businesses with subscription offerings. The platform can automate their routine work, manage their deliveries, automate billing and accounting and deliver a delightful experience to their customer. The platform is powerful, flexible, and made to meets the needs of any enterprise.

We are trusted by a huge of customers and we are growing. We have offices in Pune and Dublin and looking to expand in newer geographies.

About the job :

Role & Responsibilities:

• Develop new business by prospecting target accounts, qualifying prospects, and closing sales. Take ownership of the entire sales funnel.
• Conduct cold outreach activities across various channels such as calls, emails, and LinkedIn to generate new sales opportunities.
• Conduct discovery calls and product pitches with prospects to understand their needs, use cases, budgets, etc., and align them with Abmiro's product and value proposition.
• Give live demos or conduct face-to-face meetings with the customers and make them understand how our product can enhance their productivity/address their concern areas.
• Follow-up with the customers through our various marketing material and handle the complete relationship till the client signs the contract.
• Provide constant feedback to the technical team for enhancement of the product.
• Update and maintain real time data on the sales pipeline using CRM.
• Keep abreast of Abmiro's solutions and products, and develop deep knowledge of them.
• Build and maintain professional relationships with both potential and existing clients.
• Discover and implement new lead generation strategies specific to the market to supplement inbound lead generation, working closely with the Marketing, Inside Sales, and Partnership teams.

Requirements

• A minimum of 1-2 years of experience in B2B Sales / Business Development in selling technology-based products and services in domestic and/or global markets.
• Demonstrated success in achieving sales quota on a monthly and yearly basis.
• Self-motivated individual seeking a challenging new opportunity with exceptional potential for growth.
• Excellent communication skills, both written and verbal, capable of engaging in conversations with C-level executives.
• Detail-oriented with the ability to clearly articulate ideas.
• A background in Digital Marketing Technology and SaaS is an added advantage.

Benefits

• Constant Learning and Support
• Freedom & Responsibility
• Recognition of hard work & good talent.
• Transparency

PS: We're a small team, and your impact is going to be huge!

This Role Will Need To Develop A Healthy Knowledge Of The Business Offerings, Services, And Products. Responsibilities Of Candidates Include:

• Meeting With Customers Digitally Or In-Person During Sales Visits

• Develop A Business Strategy To Ensure Area Sales Growth

• Demonstrating And Presenting Products

• Establishing New Business

• Arrange Business Meetings With Prospective Clients

• Generating The Leads

• Maintaining Accurate Records

• Achieve Agreed Upon Sales Targets And Outcomes Within The Schedule

• Look For New Business Opportunities

• Cold Calling Prospects

• Handle Inbound Queries

• May Need To Represent The Company At Events

Roles and responsibilities:

• This role is a mix of email marketing and sales.
• Requires hands-on experience in tools like PipeDrive, Hubspot, Zoho, MailChimp, etc.
• The candidate will be responsible for designing, implementing, and sending out email campaigns to nurture and flush out warm leads.
• A highly analytical mindset is required for the candidate to be able to critically analyze the performance of email outbounds and be able to make suggestions for the next outbound.
• Candidates will have to own the existing email database and build on it further with sophisticated tools.
• Candidates must learn and practice how to quickly overcome objections, closing techniques, and persuasive sales psychology
• Communicating with clients, making outbound calls to potential clients, and following up on leads.
• Spending approximately 12-15 hours per week working with our sales team on a consistent, pre-determined schedule. Punctuality and dedication are extremely important.
• Prior up-to-date knowledge about the latest trends and best practices in online marketing (email and social media).
• Averaging 8+ outbound phone calls per hour.
• Sending appointment reminder emails to qualified leads.
• Sending email campaigns to nurture and flush-out warm leads.
• Learn and practice how to quickly overcome objections, closing techniques, and persuasive sales psychology.
• Bringing an attitude of hustle every day.
• Working to find solutions to complex problems quickly and competently. 
• Constructing detailed processes for organizing and analyzing data.
• Shadowing the Social High Rise team to learn sales and business-related skills that can be applied to future career opportunities.
• A bunch of other stuff might come up, because after all, we're a startup, and things don't always follow a plan.
• Will be good if you have experience of creating leads on LinkedIn also by nurturing the prospects.

Requirements: 

• Previous experience in an outbound call center or a related sales position is preferred.
• Proficiency in Microsoft Office and CRM software such as Salesforce.com.
• Excellent communication skills, both verbal and written.
• Good organizational skills and the ability to multitask.
• Excellent phone and cold calling skills.
• Exceptional customer service skills.
• Strong listening and sales skills.
• Ability to achieve targets.

ELIGBLITY:

• Any Graduation with relevant experience.
• Should have excellent written and oral communication.
• Should be proficient in following languages (English, Hindi & Kannada)
• Proficient in MS Office package.
• Should be an excellent team player & should able to maintain good coordination with clients & other team members.
• Prior Experience in Electrical & Electronic Manufacturing company will an added advantage.

ROLES & RESPONSIBILITIES :

• Preparing the offers & work Orders.
• Handling the Pre sales communication.
• Coordinating with technical team, design team, project team, SCM & Clients for the smooth project execution.
• Should maintain the proper documentation as per the standard.

Job Responsibilities & Duties:

• Seminars for Career Guidance.
• Student counseling for career guidance.
• Advise students and parents about institute’s policies and procedures regarding admission, academics, and other activities.
• Maintain a database of student information, telephone logs and student feedbacks in order to generate student reports.
• Prepare reports and proposals, and respond to inquiries from students and external agencies.
• Tele calling to Potential Students for career guidance.
• Invite Potential Students for campus visit and admission Process (Entrance test, GDPI & Final Admission)
• Accepting and filtering student applications
• Processing student registration and payment
• Communicate with applicants about their application status, including acceptance/rejection
• Performs miscellaneous job-related duties as assigned.
• Content Development for E-Mails, Broachers & Websites

Minimum Job Requirements:

• Bachelor's degree; at least 3 year of experience directly related to the duties and responsibilities specified.
• Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Knowledge, Skills and Abilities Required:

• Ability to develop and deliver presentations.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Ability to gather data, compile information, and prepare reports.
• Ability to communicate effectively, both orally and in writing.
• Knowledge of student admission and retention issues.
• Knowledge of the broad spectrum of available university academic units, curricula, and programs.
• Ability to develop, plan, and implement short- and long-term goals.
• Organizing and coordinating skills.
• Skill in the use of computerized systems and databases.
• Ability to design and write promotional material.
• Ability to evaluate student transcripts and/or records.
• Knowledge of Institute admissions policies, standards, and procedures.

Age:- 21 To 26 Yrs. Any Graduate. Can apply
A] Job: Visit Doctors,Chemist,Stockist B] Knowledge Required: Pharmacology, Antibiotics, Drug, Human Body Systems  

Location:- Kolkata

CTC:- Up to 2,20,000/- p/y+ TA + DA + others. H.Q- 150/- , Ex-station 150/-, Outstation 400/- , & TA Rs. 2/- P.k. , Mobile 300/- , Internet -250/- as per candidate knowledge.

M/S APS (The Pharmaceuticals & Healthcare Recruiter) Mr. Manash Dutta (HR),

What you need to have:

Role and Responsibilities:

• Sourcing new sales opportunities through inbound leadfollow-up and outbound cold calls and email.
• Route qualified opportunities to the appropriate sales executives for further development and closure.
• Developing & maintaining successful business relationships with all prospects and actively manage the progression of sales opportunities.
• Actively team with business partners and technical sales team to successfully close opportunities.
• Commit to and deliver results based on monthly targets/forecasts.
• Able to generate leadsvia Linkedin, social media and Email Marketing etc.

Understanding Client needs and requirements and proposing right kind of solution.

Skills Required:

• Strong communication Skills.
• Strong marketing skills including negotiation and convincing Power.
• Good oral/written/interpersonal/presentation skills.
• Possesses an energetic, outgoing and friendly demeanor.