
We are looking for enthusiastic, customer-oriented individuals to join our team as Customer Relations Executives (CREs). This role is perfect for freshers who are eager to learn and build a career in the customer service industry. You will be responsible for handling customer interactions, providing assistance, and ensuring a seamless experience.

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Job Title: Hotel Operation Trainee
Location - Gurgaon ( Sec 32 )
Shifts - Rotational & Roster off
Required Candidate - 1
Job Summary:
We are looking for a Hotel Operations Executive to manage post-booking activities, including modifications, cancellations, and customer support. The role requires coordination with hotels, handling escalations, and ensuring a smooth guest experience.
Key Responsibilities:
- Manage post-booking queries, modifications, and cancellations.
- Coordinate with hotels for confirmations and issue resolution.
- Provide customer support via calls, emails, and chats.
- Handle escalations, refunds, and payment discrepancies.
- Maintain booking records and improve processes.
Requirements:
- Experience: Fresher
- Skills: Strong communication, problem-solving, and coordination.
- Technical: Familiarity with OTA booking systems is a plus.
About Us
- Bootstrapped itself till IPO
- 2nd Largest OTA
Easy Trip Planners Limited commenced operations in 2008. We have a certificate of accreditation from the International Air Transport Association, approval as a travel agent from the Ministry of Tourism, Government of India, and are an allied member of the Indian Association of Tour Operators. We operate across three distinct distribution channels of B2B2C (business to business to customer), B2C (business to customer), and B2E (business to enterprise) providing us access to a diversified customer base. We have offices across Delhi, Mumbai, Noida and Bengaluru in India and USA, Philippines, Singapore, Dubai, Thailand and UK. Our shares are listed on the National Stock Exchange and the BSE. We provide end-to-end travel solutions for all travel needs such as Airline Tickets, Taxi & Private, Cab Booking, Travel Insurance, Rail and Bus Tickets, Activities and Attraction Tickets, Hotel Booking, Customized Holiday Packages, and Visa Processing Services, under one roof with a click of a button. Read more at: https://www.easemytrip.com/about-us.htm.
Job Details
- Job Title: SDE-3
- Industry: Technology
- Domain - Information technology (IT)
- Experience Required: 5-8 years
- Employment Type: Full Time
- Job Location: Bengaluru
- CTC Range: Best in Industry
Role & Responsibilities
As a Software Development Engineer - 3, Backend Engineer at company, you will play a critical role in architecting, designing, and delivering robust backend systems that power our platform. You will lead by example, driving technical excellence and mentoring peers while solving complex engineering problems. This position offers the opportunity to work with a highly motivated team in a fast-paced and innovative environment.
Key Responsibilities:
Technical Leadership-
- Design and develop highly scalable, fault-tolerant, and maintainable backend systems using Java and related frameworks.
- Provide technical guidance and mentorship to junior developers, fostering a culture of learning and growth.
- Review code and ensure adherence to best practices, coding standards, and security guidelines.
System Architecture and Design-
- Collaborate with cross-functional teams, including product managers and frontend engineers, to translate business requirements into efficient technical solutions.
- Own the architecture of core modules and contribute to overall platform scalability and reliability.
- Advocate for and implement microservices architecture, ensuring modularity and reusability.
Problem Solving and Optimization-
- Analyze and resolve complex system issues, ensuring high availability and performance of the platform.
- Optimize database queries and design scalable data storage solutions.
- Implement robust logging, monitoring, and alerting systems to proactively identify and mitigate issues.
Innovation and Continuous Improvement-
- Stay updated on emerging backend technologies and incorporate relevant advancements into our systems.
- Identify and drive initiatives to improve codebase quality, deployment processes, and team productivity.
- Contribute to an advocate for a DevOps culture, supporting CI/CD pipelines and automated testing.
Collaboration and Communication-
- Act as a liaison between the backend team and other technical and non-technical teams, ensuring smooth communication and alignment.
- Document system designs, APIs, and workflows to maintain clarity and knowledge transfer across the team.
Ideal Candidate
- Strong Java Backend Engineer.
- Must have 5+ years of backend development with strong focus on Java (Spring / Spring Boot)
- Must have been SDE-2 for at least 2.5 years
- Hands-on experience with RESTful APIs and microservices architecture
- Strong understanding of distributed systems, multithreading, and async programming
- Experience with relational and NoSQL databases
- Exposure to Kafka/RabbitMQ and Redis/Memcached
- Experience with AWS / GCP / Azure, Docker, and Kubernetes
- Familiar with CI/CD pipelines and modern DevOps practices
- Product companies (B2B SAAS preferred)
- have stayed for at least 2 years with each of the previous companies
- (Education): B.Tech in computer science from Tier 1, Tier 2 colleges
Bachelor’s degree in Accounting, Commerce, or Finance.
1–2years of accounting experience (internship experience can be considered for freshers).
Proficiency in MS Excel and accounting software (Tally, Zoho Books, QuickBooks, or similar).
Basic knowledge of GST, TDS, and statutory compliance. Strong numerical and analytical skills.
Excellent communication and organizational skills.
High attention to detail and ability to meet deadlines.
Ability to work in a fast-paced startup environment and adapt to evolving processes.
Sales Team Leader – Loan Industry
Location: Andheri
Job Summary:
We are seeking a proactive and performance-oriented Sales Team Leader with strong
experience in the loan and DSA (Direct Selling Agent) ecosystem. This role involves
leading a team of loan sales executives to meet sales targets through DSAs and direct
sourcing. The ideal candidate must have hands-on experience in the loans industry, a
strong understanding of credit and documentation, and the ability to drive high-
performing sales strategies. The Sales Team Leader will also be responsible for
coaching the team, maintaining compliance, and achieving monthly business goals.
Key Responsibilities:
A. Team Leadership & Target Achievement
- Lead and supervise a team of sales executives across loan products (Personal,
Business, Home Loans, etc.).
- Set and monitor individual and team sales targets.
- Motivate and guide the team toward consistent achievement of targets and
productivity.
B. Channel & DSA Management• Source business through DSA channels, referrals
- Build and maintain strong relationships with DSAs and other sales partners.
- Ensure proper onboarding and training of new DSAs and agents.
C. Sales Execution & Customer Management
- Guide the team through the sales process – from lead generation to file login and
disbursal.
- Resolve escalations and ensure smooth customer experience throughout the
loan lifecycle.
- Support in documentation and KYC collection processes.
D. Reporting & Coordination
- Monitor and review daily sales activities, pipeline status, and lead conversions.
- Prepare MIS reports and daily dashboards for internal tracking and review.
- Coordinate with internal teams (Operations, Credit, and Disbursement) for
smooth process flow.
Required Skills & Qualifications:
• Experience: Minimum 2–4 years in loan sales with strong exposure to DSA
models
- Proven experience in products like Personal Loans, Business Loans, or Home Loans
- Strong communication, leadership, and field sales skills
- Basic understanding of credit processes and financial documentation
- Comfortable with achieving aggressive monthly sales targets
Looking for a seasoned technology leader to head the tech division of our software services company. This is the senior-most technology role, responsible for delivery excellence, architecture, and team leadership across multiple client projects.
Skills Required:
- Proven experience as a Sales Executive in the freight forwarding or Custom Clearance or Shipping or logistics industry
- In-depth knowledge of international logistics including but not limited to freight forwarding processes, Jargons, regulations, and industry standards
- Excellent verbal and written communication skills especially in English
- Demonstrated ability to convert new customers and meet sales target
- Should have experience in handling face-to-face sales meetings i.e meeting with clients and building relationships and understanding their needs.
- Strong negotiation & closing skills
- Customer- centric approach with a passion for building and maintaining client relationships
- Self motivated and results oriented
KRAs
- Identifying and Building new customers
- Answering inbound queries with technical know-how and expertise
- Prepare and present competitive proposals and contracts to clients
- Identify and target potential clients in various industries by analyzing data
- Doing and Maintaining strong follow-ups and meetings to ensure the client is well catered to and responded
- Fixing appointments and creating schedules and meetings for approaching the right set of targeted clients
- Develop and implement effective sales strategies to achieve revenue targets.
- Maintain and expand relationships with existing clients.
- Meet or exceed projected sales numbers by closing clients and negotiating contracts
- Stay updated on industry trends, competitors, and market conditions to adapt sales tactics accordingly
- Developing marketing plans: Create annual marketing plans and objectives for products and services
- Managing campaigns: Oversee marketing campaigns, including social media, email, and direct marketing
- Building brand awareness: Manage the company's brand image and reputation across all marketing channels
- Conducting market research: Use customer questionnaires and focus groups to understand the target audience
- Collaborating with other departments: Work with sales, product development, and customer service to ensure a cohesive marketing strategy
- Analyzing data: Analyze data from marketing campaigns to measure performance












