Tele caller

Responsibilities:

·       Analyze complex data sets to answer specific questions using MMIT’s market access data (MMIT) and Norstella claims data, third-party claims data (IQVIA LAAD, Symphony SHA). Applicant must have experience working with the aforementioned data sets exclusively.

·       Deliver consultative services to clients related to MMIT RWD sets

·       Produce complex analytical reports using data visualization tools such as Power BI or Tableau

·       Define customized technical specifications to surface MMIT RWD in MMIT tools. 

·       Execute work in a timely fashion with high accuracy, while managing various competing priorities; Perform thorough troubleshooting and execute QA; Communicate with internal teams to obtain required data

·       Ensure adherence to documentation requirements, process workflows, timelines, and escalation protocols

·       And other duties as assigned.

Requirements:

·       Bachelor’s Degree or relevant experience required

·       2-5 yrs. of professional experience in RWD analytics using SQL

·       Fundamental understanding of Pharma and Market access space

·       Strong analysis skills and proficiency with tools such as Tableau or PowerBI

·       Excellent written and verbal communication skills.

·       Analytical, critical thinking and creative problem-solving skills.

·       Relationship building skills.

·       Solid organizational skills including attention to detail and multitasking skills.

·       Excellent time management and prioritization skills.

Product Based Client:

A multinational technology and e-commerce company based in the United States is widely recognized as one of the world's largest online retailers. In addition to e-commerce, it is a major player in cloud computing through its cloud services division and has expanded into areas such as streaming services, artificial intelligence, and smart devices.

Essential Job Functions:

Top 3 responsibilities

• Taking for operational work.

• Monitoring data pipelines.

• Addressing/Triaging customer tickets

Qualifications:

Exp: 1+ Years

• Skillset:Core Java, Data Structures, Al

Job Description : Senior Full Stack Developer

Role

A Full Developer at Snappymob is an integral member of the software engineering team that designs and develops world-class applications that are relied on by our customers to be highly reliable and performant.

You'll be working closely with other engineers in the team to work on delightful applications and features that make a big impact on users. We're looking for people who share our passion for writing great software and our love for making use of best practices in our software development process.

Responsibilities

• Architect, design, develop, and maintain web based applications and services with a focus on Node.js-based backend development.
• Design and implement high quality RESTful APIs.
• Collaborate with the engineering team at large in software design sessions, code reviews, teaching, and other engineering activities.
• Collaborate with other team members including the mobile development team and design team.
• Participate in all aspects of the software development lifecycle for our projects.

Requirements

• 3 or more years of a mix of frontend and backend development experience.
• Ability to think critically, analyze, and break down problems into manageable components.
• Strong attention to detail.
• Ability to communicate and work well with others.

Backend Skills

• Strong knowledge and experience with developing RESTful APIs.
• Strong knowledge and experience with one or more backend development stacks: Spring Boot, NodeJS + Express, Rails, or similar.
• Strong knowledge and experience with one or more of PostgreSQL, MySQL or other relational databases.
• Knowledge and experience with one or more cloud infrastructure providers: AWS, GCP, Azure.
• Strong knowledge and experience of integration of third party services.
• Experience utilizing various third party backend frameworks and libraries.

Frontend Skills

• Strong knowledge and experience with frontend fundamentals: HTML, CSS, JS.
• Strong knowledge and experience with one or more web oriented development languages: JS, TypeScript, PHP, Ruby, or other.
• Strong knowledge and experience in at least one frontend framework: Vue.js, React, Angular, or other.
• Experience utilizing various third party frameworks and libraries.

Good-to-have Experiences: 

• E-commerce platforms: Magento, WooCommerce, etc.
• Content management systems: Drupal, Wordpress.
• Self-hosting cloud services: NextCloud, Gitlab, Gitea; or other SysAdmin-related tools: Wireguard.
• Containerization and orchestration solutions: Docker and Kubernetes.

As one of Malaysia's top app development companies, Snappymob helps top brands in Malaysia and around the world turn their ideas into reality by creating impactful digital products. Our clients span from startups to multinationals across many industries including finance, media, healthcare, energy, and education.

By pairing awesome user experience design and solid software engineering, we strive to help our clients achieve success – while providing them honest, no-nonsense advice.

Visit us at snappymob.com to find out more about what we do.

• Should have experience in both sales (hunting) and Account Management (Farming)
• Should have a track record of managing an account for more than 4-7 years with the growth record
• Should possess excellent oral and written communication skills
• Should be willing to have short trips to US / UK for 4 - 7 times a year
• Should have a very good understanding of Technology services
• Should have managed multiple customers/clients
• Exposure to project/ program management would be desirable

Responsibilities:

• Establish productive, professional relationships with key personnel in assigned accounts.
• Build a deep understanding of the assigned account's business and identify potential opportunities.
• Build the pipeline for the existing and new services.
• Be the Primary contact to the assigned account and ensure the relationship is built at all levels.
• Coordinate the involvement of company resources, including delivery, support functions, and management team to meet the account performance objectives and customer expectations.
• Proactively assess, clarify, and validate customer needs on an ongoing basis.
• Responsible for Customer Satisfaction and work with the counterpart on the delivery side
• Own the account and perform the Account Analytics to be able to create growth
• Make sure the CRM is up to date.
• Ensure Account level metrics exist and run a monthly/quarterly steering committee meeting with the stakeholders on both sides
• Own the contract process with all the accounts
• Ensure the client has the complete visibility of all the Aspire services with periodic updates
• Meets assigned targets for profitability and strategic objectives in assigned accounts.
• Ensure compliance to the Account Management process as defined by the company

Accountabilities and Performance measures:

• Achieves assigned targets in the designated accounts.
• Meets assigned expectations for profitability.
• Ensure the collections are done on time (DSO is a metric)
• Achieves strategic customer objectives defined by company management.
• Completes strategic customer account plans that meet company standards.
• Work timing would be aligned to the respective geography.

Key communication points:

• Within Aspire: Senior Management, Service Line Heads and Managers, Project Managers of the assigned accounts, Marketing teams
• Customer Side: CXO, VPs, Product Managers
• Maintains high customer satisfaction ratings (CSAT) that meet company expectations.