Key Responsibilities
· Act as the on-site representative of the company at the client’s office.
· Gather, understand, and document client requirements and challenges.
· Coordinate with the Gieom team to provide timely solutions.
· Support application configurations, troubleshooting, and patch deployments.
· Assist clients in understanding the scope of our application offerings (with coaching from our team).
· Maintain professional relationships with client stakeholders to ensure seamless engagement.
Qualifications
· Bachelor’s degree in Computer Science, IT, Engineering, or related field.
· 0–2 years of experience in technical support, client coordination, or similar roles.
· Basic understanding of Generative AI technologies and modern IT and AI applications.
· Strong communication skills (fluency in English and local Mumbai languages preferred).
· Ability to learn quickly, adapt to client environments, and collaborate with remote teams.
· Candidate must be a Mumbai resident or willing to relocate.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Gieom Business Solutions Pvt Ltd
About
Founded in 2012, GIEOM is an award-winning enterprise productivity company trusted by 90+ banks across the globe the likes of World Bank, Bank of England, Euro Bank, State Bank of India etc. GIEOM creates software that enables organizations to manage their policies & SOPs, simplify digital identity verification process, manage risks and enable financial institutions to adopt an operational resilience framework. GIEOM is an ISO 9001:2015 certified organization which ensures that we comply with the highest international standards and exceed our customer's expectations.
Candid answers by the company
At GIEOM, we drive breakthroughs in RegTech through advanced technology and dedicated innovation. Partnering with industry experts and academia, we transform deep research into agile, future-proof solutions. Our client-focused approach anticipates emerging trends, ensuring compliance, operational resilience, and excellence. With GIEOM, you don’t just keep pace with change, you lead it.
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