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Job Title: Junior Business Analyst

Location: Bhubaneswar

Employment Type: Full-time

Role Overview

We are seeking a Junior Business Analyst to support our business analysis and project delivery functions. The role involves assisting in gathering requirements, analyzing processes, preparing documentation, and supporting the team in implementing business solutions.

Key Responsibilities

• Assist in requirements gathering through meetings and stakeholder interviews.
• Document business processes, workflows, and system requirements.
• Conduct gap analysis to identify areas of improvement.
• Collaborate with cross-functional teams (Product, Tech, QA, Operations).
• Support User Acceptance Testing (UAT) by preparing test cases, validating results, and logging defects.
• Assist in creating reports, dashboards, and presentations for stakeholders.
• Maintain project documentation and ensure timely updates.

Skills & Qualifications

• Bachelor’s degree in Business Administration, Computer Science, or related field.
• Strong analytical and problem-solving skills.
• Good understanding of SDLC methodology.
• Knowledge of MS Excel and documentation tools (e.g., Canva, MS Office).
• Strong communication and interpersonal skills.
• Ability to work collaboratively with senior analysts and stakeholders.

Preferred

• Internship or project experience as a Business Analyst or in a related role.
• Knowledge of process improvement methodologies.
• Familiarity with CRM, ERP, or workflow management systems.

Job Description:

1. Work with customers via phone, mail, and in-person meetings.
2. Handle client enquiries and concerns, and assess priority issues.
3. Develop an in-depth understanding of the software and its features and recommend steps to optimize it
4. Incorporating user input to suggest new modules and features to serve the client better
5. Help the organisation find alternative usages and applications of the existing software and newer versions with major tweaks and find alternative market segments outside the current market
6. A responsible job requires the person to take the initiative and understand the software explain it to users and also train them
7. Involving backend staff from our team to complete the school/client data upload in strict timelines
8. Excellent phone etiquette.
9. Outstanding communication skills, both verbal and written
10. Strong people skills.
11. Knowledgeable in Microsoft Office
12. Detail-oriented
13. Work well independently
14. Exceptional service skills
15. Responsive, dependable, and must have high emotional intelligence
16. Better verbal and oral communication skills

Benefits

1. Paid sick time
2. Paid time off

Schedule

1. Day shift

Supplemental Pay

1. Overtime pay
2. Performance bonus

Note: Expected Start Date: 1/08/2025 (As soon as possible)

We are looking for a Functional Consultant to join our team and play a key role in the implementation and support of our software solutions for clients. This is a remote, full-time opportunity ideal for someone who enjoys working closely with customers, solving problems, and improving business processes through technology.

This role requires strong willingness to learn and understand our product in depth, as well as a proactive attitude toward continuous learning and growth within the company.

Key Responsibilities

• Act as a liaison between clients and the technical team to understand business requirements.
• Configure and deploy the software platform based on client needs.
• Learn the product thoroughly to provide effective client onboarding, training, and support.
• Conduct virtual client training and user onboarding sessions.
• Create and maintain implementation documentation and training resources.
• Provide post-implementation support and resolve client issues in a timely manner.
• Collaborate with internal teams to enhance product functionality and user experience.
• Support data migration and UAT (User Acceptance Testing) phases during onboarding.

Qualifications

• Bachelor's degree in any discipline (preferred: Engineering, IT, Business, Food Technology).
• 0–2 years of experience in a functional, consulting, or client-facing role.
• Excellent communication and presentation skills.
• Eagerness to learn new tools, systems, and product functionalities.
• Strong problem-solving ability and attention to detail.
• Basic understanding of SaaS platforms or ERP/CRM systems is a plus.
• Self-motivated with the ability to work independently in a remote setup.

What We Offer

• Flexible remote working environment.
• A strong learning curve with hands-on client projects and product knowledge.
• Supportive and collaborative team culture.
• Long-term growth opportunities within the company.