Client Engagement Specialist

Client Reporting Specialist (Immediate Joiners Only) C2C Position

Business Intelligence & Client Reporting

.Hands-on experience in Request Intake, Triage & Prioritization, and SLA-driven delivery management.

• Experience in a Business Intelligence, data analytics, or enterprise/client reporting

environment.

• Familiarity with Agile/Scrum delivery and daily standup routines.

• Exposure to data visualization or reporting tools (e.g., Qlik, Power BI, Tableau, Looker).

• Prior experience in a contract or staff-augmentation capacity supporting an established

internal team.

Mandatory skills and experience:

• Hands-on experience working in an ITIL-aligned application support or service management environment.
• Strong experience in:
• Request intake and management
• Ticket triage and prioritization
• SLA monitoring and tracking
• Escalation management
• Stakeholder communication and coordination
• Ability to work closely with business users, support teams, and reporting stakeholders to ensure timely resolution of issues and requests.
• ITIL Foundation certification is preferred.

Who you are ?

SERP Forge is looking for a proactive and client-focused Client Success Manager to help our clients achieve their SEO and link-building goals while building long-term relationships that drive retention and growth.

As a Client Success Manager, you'll serve as the primary point of contact for clients after they become customers. You'll work closely with our SEO, outreach, content, and sales teams to ensure smooth onboarding, exceptional communication, successful campaign execution, and outstanding client experiences.

This role is ideal for someone who enjoys building relationships, solving problems, managing projects, and helping clients get maximum value from the services they purchase.

What You'll Do

• Onboard new clients and understand their goals, requirements, and expectations
• Serve as the primary point of contact for assigned accounts
• Build strong relationships with clients and key stakeholders
• Coordinate with internal teams to ensure successful campaign delivery
• Provide regular updates, reports, and progress communication
• Manage feedback, approvals, revisions, and client requests
• Monitor account health and identify potential risks proactively
• Improve retention through excellent communication and service
• Identify upsell and cross-sell opportunities where appropriate
• Maintain accurate client records and activity history in Pipedrive

What We're Looking For

• Excellent written and spoken English
• Strong relationship-building and communication skills
• Strong organizational and project management abilities
• Ability to manage multiple client accounts simultaneously
• Problem-solving mindset
• High attention to detail
• Professional and confident client-facing communication
• Ability to handle difficult conversations diplomatically

Preferred Experience

• 3+ years of Client Success, Account Management, Customer Success, or Account Management experience
• Experience working in an SEO, digital marketing, SaaS, or agency environment
• Experience managing international clients
• Experience using CRM platforms such as Pipedrive, HubSpot, Salesforce, or Zoho CRM
• Experience working with remote teams

Bonus Points If You Understand

• SEO
• Link Building
• Digital Marketing
• SaaS Businesses
• Agency Operations
• Client Retention Strategies
• Customer Success Processes

Tools You'll Use

• Pipedrive
• Slack
• Google Meet
• Google Workspace
• Service Provider Pro

What Success Looks Like

Within your first few months, you'll be expected to:

• Manage client communications confidently
• Successfully onboard clients independently
• Maintain accurate CRM records
• Coordinate effectively with internal teams
• Build strong client relationships
• Identify opportunities to improve retention and account growth

Why Join SERP Forge?

• Fully remote role
• Work with international SaaS companies, agencies, and brands
• Direct impact on client retention and business growth
• Opportunity to help shape our client success processes
• Collaborative and growth-focused environment
• Long-term career progression opportunities

How to Apply:

Please send:

• Your resume
• A short introduction about yourself
• Details of your client-facing experience
• Any experience with SEO, digital marketing, SaaS, or agency services

Shortlisted candidates may be asked to complete a client communication assessment or account management exercise.

If you're passionate about building client relationships, delivering exceptional customer experiences, and helping clients succeed, we'd love to hear from you.

We are looking to hire Business Development professionals for a successful and rewarding career.

Position: Business Consultant

Location: Hyderabad or flexible in location

Responsibilities:

• Build and maintain strong partnerships with a portfolio of employers, which includes existing clients and local businesses, through regular outreach to understand their short and long-term hiring needs
• Secure job orders from employers when they have job openings and set the strategy for sourcing qualified candidates
• Prepare job seekers for job openings, ensuring they align with business needs
• Collect & analyze data related to openings, referrals, interviews, and placements
• Use data to measure the success of the partnerships and share with employers during regular outreach
• Use data to identify emerging trends across employers, refining training and recruitment strategies based on these trends.
• Develop partnerships with outside workforce and training organizations that prepare individuals for success within targeted industries (Technology, finance, banking, manufacturing, industrial design, etc.)

Required Skills and Abilities

• Demonstrated passion for economic & workforce development
• Excellent written and verbal communication and presentation skills
• Experience building relationships with a diverse set of employers, job seekers, and partners with a successful track record of job placements
• Excellent project management skills & ability to balance multiple stakeholders
• Demonstrated ability to track and analyze data, deriving actionable insights from findings
• Proficiency with Microsoft Office Suite

Qualifications

• 3+ years of relevant work experience of business development in promoting IT services ( Cloud, cybersecurity, managed services) experience
• Bachelor’s degree
• Experience working with small and medium sized businesses to understand their needs and challenges related to hiring
• Ability to work with minimum supervision.

If you are interested in this assignment, following details are requested:

Current Salary:

Expected Salary:

Notice Period:

Location: Goregaon, Mumbai

Job Type: Full-Time

Experience: 5+ Years

Industry: Event Management

Job Summary

We are hiring an experienced Client Servicing Manager to manage client relationships, understand business requirements, and ensure seamless execution of projects. The ideal candidate should have strong communication skills, a client-first approach, and the ability to coordinate effectively with internal teams to deliver exceptional results.

Key Responsibilities

• Serve as the primary point of contact for clients.
• Build and maintain long-term client relationships.
• Understand client objectives and communicate requirements to internal teams.
• Coordinate across multiple departments to ensure timely project execution.
• Manage client expectations and provide effective solutions when needed.
• Track project progress and maintain regular communication with stakeholders.
• Prepare account status reports and post-project reviews.
• Identify opportunities to expand and strengthen existing client accounts.
• Address client concerns promptly and ensure high satisfaction levels.
• Stay informed about industry trends and market developments.

Required Qualifications

• Bachelor's degree in Business Administration, Marketing, Hospitality, or a related field.
• Minimum 5 years of experience in client servicing, account management, or a similar role.
• Strong relationship management and stakeholder handling skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple projects simultaneously.
• Proficiency in MS Office and CRM tools.

Preferred Skills

• Strong problem-solving and organizational abilities.
• Detail-oriented with a proactive approach.
• Ability to work in a fast-paced environment and meet deadlines.
• Professional and customer-focused mindset.

Benefits

• Competitive compensation package.
• Career growth and development opportunities.
• Collaborative and professional work environment.
• Exposure to diverse and challenging projects.

Apply now if you have a passion for client relationship management and delivering exceptional customer experiences.

About Master-O

Master-O is a next-generation sales enablement and microskill learning platform that empowers frontline teams through gamification, AI-driven coaching, and continuous performance reinforcement.

Our platform is trusted by leading enterprises in financial services, retail, pharma, consumer goods, telecom, automobile, BFSI, construction and others to drive measurable business outcomes across sales readiness, productivity, and execution excellence.

We are looking for someone who can own strategic accounts, drive adoption, and unlock growth opportunities.

Role Overview

The CS Associate will play a critical role in ensuring long-term customer value, retention, and expansion for Master-O’s enterprise clients.

You will act as a trusted advisor to senior stakeholders, ensuring customers achieve measurable ROI while identifying opportunities to grow the account footprint.

Key Responsibilities

Customer Success & Key Account Management

• Own end-to-end customer success for enterprise corporate accounts, primarily in the domestic market
• Drive onboarding, adoption, engagement, and value realization of the Master-O platform
• Build strong relationships with CXOs, Sales Heads, L&D leaders, and other stakeholders
• Act as the point of contact with the customer, ensuring feedback is looped back into product and solution improvements
• Track success metrics such as usage, renewals, and expansions

Stakeholder & Internal Collaboration

• Work closely with Product & Design, Tech and CS teams to ensure seamless execution
• Translate client business objectives into platform use cases and success roadmaps
• Support case studies, testimonials, and references from satisfied customers

Required Skills & Experience

• 2+ years of full-time experience in Customer Success / Key Account
• Prior experience in B2B SaaS companies, handling enterprise-level clients
• Proven experience working with domestic customers and managing stakeholders across regions
• Strong understanding of SaaS metrics, renewals, expansions, and customer lifecycle management
• Experience in fast-paced startup environments preferred
• Excellent communication, presentation, and stakeholder management skills
• Strong business acumen with the ability to connect product value to business outcomes

What You’ll Get

• Opportunity to work with both: Pan-India and Global enterprise brands
• High ownership role with direct impact on customer outcomes and revenue growth
• Exposure to cutting-edge AI-driven learning and sales enablement technology
• Fast-paced environment with room to grow into a leadership role
• Competitive compensation aligned with experience

Role – Client Reporting Specialist/BSA with 8+ Years of experience

Contract Term - 6 months 

Notice Period – Immediate Joiner Only 

Good communication skills . Experience in Request Intake, Triage & Prioritization, and SLA-driven delivery management.

Required

• Experience managing and triaging work through a ticketing system (e.g., Salesforce,

Monday.com, Jira, ServiceNow, Azure DevOps).

• Exceptional critical thinking skills — the ability to ask incisive questions, identify unstated

assumptions, and distinguish stated asks from underlying needs.

• Strong written and verbal communication skills; able to keep business partners informed

with clarity and set expectations with transparency.

• Strong organizational skills and the ability to manage a high volume of concurrent requests,

prioritize under shifting demands, and stay composed when urgent fire drills arise.

• A proactive, service-oriented mindset and the willingness to learn our internal business

context, systems, and stakeholders quickly.

Preferred

• Experience in a Business Intelligence, data analytics, or enterprise/client reporting

environment.

• Familiarity with Agile/Scrum delivery and daily standup routines.

• Exposure to data visualization or reporting tools (e.g., Qlik, Power BI, Tableau, Looker).

• Prior experience in a contract or staff-augmentation capacity supporting an established

internal team.

The role

A working product and a working deployment are two different things. You are the person who closes that gap.

You sit inside the client's head office. You get the deployment live, you get their teams using the dashboards, and you own whether the AI is returning something worth acting on. Every client is different: different languages on the floor, different store noise, different vocabulary for the same product, different CRM, different idea of what a good conversation looks like. The core platform does not change for each of them. You are the layer that makes it fit, and you are the one the client meets.

You are encouraged to spend time in stores. The engineers who do the best work here are the ones who have stood on a shop floor and watched where the pitch and the pipeline actually break. Nobody will make you go. You will also spend real time in the codebase, because you fix what you find rather than filing it.

What you build has a commercial edge to it. A pilot converts when the client sees the result they were promised, and an account grows when a second team inside it sees what is already sitting in their data. Both of those outcomes are yours to deliver, not somebody else's to chase.

How you will work

You design the deployment, you build it, and you own whether it holds up on a Saturday evening in a crowded store. Nobody hands you the plan, and nobody hands you the spec. You write both.

The decisions are yours. Which integration is worth the week, which vertical taxonomy needs building, what ships in the pilot and what waits, and when to tell a client that the thing they are asking for is the wrong thing to build. You go and find out what a client needs before anyone writes a line of code.

You will not be doing it alone. There are founders, AI engineers and product people around you, and they will build alongside you. What nobody will do is tell you what the client needs. That call is yours.

The work compounds if you do it well. What you learn on one deployment becomes a specification, then code, then a pattern the next one starts from. A year in, the deployments you designed should be running without you, and a new client should take a fraction of the time the first one did.

What you will do

Own the deployment end to end. Device provisioning, store connectivity, data flowing, first insight in front of the client. Get from kickoff to something real inside

the pilot window, and know by the halfway mark whether it is in trouble.

Get their HQ using it. A dashboard nobody opens is a failed deployment. Sit with the sales, marketing and L&D teams, show them what is in their own data, and

make sure the people who asked for this are actually looking at it every week.

Make the AI work on their floor. Their languages, their store noise, their product vocabulary. Benchmark transcription and speaker separation on their actual

audio, and fix what fails instead of explaining it away.

Build the vertical. Intent taxonomies, objection maps and prompt libraries for the category you are deployed into. A jewellery floor and an electronics floor do not

share a conversation model.

Wire it into their systems. CRM and POS integrations, so conversation data connects to what actually got sold and the insight can be checked against reality.

Build what the client asks for. Custom reports, dashboards and agents. Ground everything in source conversations and verify it before it ships, because a confident

wrong number costs an account.

Close the pilot. A pilot converts on results, not on effort. Know what the client agreed to judge this on, work backwards from it, and make sure the output in front of

their leadership at the end is the thing they asked for.

Grow the account. The same intelligence is worth something to marketing, L&D and category teams inside the same client. Spot which of them would benefit, show them what is already in their data, and hand a real opening to the account team.

Push it back into the product. Turn one-off client work into something the platform does by default, so the next deployment starts further ahead than this one did.

What we are looking for

Must have

• 0 to 5 years of experience. A consulting internship or an analyst role is the closest match to what this job actually asks for, but we care more about what you can do than where you did it
• Coding ability, ideally Python. Degree, internship, first job or your own projects. What we want to see is something you built that other people actually used
• Excel or Sheets at a real working level. A lot of the first conversation with a client happens in a spreadsheet before it ever happens in a dashboard
• The ability to explain a complicated idea simply. You will be taking AI output to people who do not think about models, and the explanation matters as much as the result
• Comfort at the boundaries. APIs, data pipelines, some frontend, some hardware when a device misbehaves
• An eye for where a deployment turns into more business, and the willingness to raise it yourself
• Heavy hands-on LLM usage. Prompts, evaluations, retrieval, and a clear view on where these tools break
• Fluent English and Hindi. A third Indian language counts for a lot, since the useful conversations happen on store floors and not only in HQ meeting rooms
• The instinct to go and find out what a client needs rather than waiting to be told

Good to have

Speech or audio work. Transcription, diarization, voice activity detection, or

anything that survives noisy real-world recording

Embedded or IoT experience, on ESP32 or similar

SQL and experience building things customers actually look at

Side projects, hackathons or internships where you shipped without a spec

and it worked

At Nineleaps, we work on bleeding-edge technology with class-leading engineering practices on products that touch the lives of millions of users. We endeavor on doing things the right way, while also promoting a culture of excellence.

About the Role:

We are looking for a Data Analyst with strong analytical and problem-solving skills to transform complex data into meaningful, actionable business insights. The role involves working with large datasets, conducting deep-dive analysis, driving automation, and supporting data-driven product and business decisions.

Key Responsibilities:

• Analyse historical and large datasets to understand data sources, identify trends and patterns, and uncover meaningful insights.
• Write complex SQL queries and leverage Python to perform data analysis, ad hoc investigations, and solve business problems.
• Create reports and translate analytical findings into clear, concise, and actionable recommendations for stakeholders.
• Identify opportunities to drive automation and process improvements, improving efficiency and reducing manual effort.
• Communicate data-driven insights effectively to both technical and non-technical stakeholders in a clear and impactful manner.
• Maintain accurate documentation, ensure high-quality deliverables, and consistently meet defined timelines.

Requirements:

• 3–6 years of experience in Data Analytics, Business Intelligence, Data Engineering, or a similar analytical role.
• Strong hands-on expertise in Python and advanced SQL, with the ability to work with and analyse large datasets.
• Experience working with Google Sheets, and implementing automation through data pipelines or workflows.
• Strong analytical and problem-solving skills, with the ability to interpret complex data and derive actionable insights.
• Excellent communication skills with the ability to effectively present methods, results, and recommendations to stakeholders.
• Ability to collaborate effectively with remote and geographically distributed teams across different time zones.

Company Link: https://www.nineleaps.com/

Company LinkedIn: https://www.linkedin.com/company/nineleaps/

We are looking for a People Analytics Manager to turn people data into decisions.

Responsibilities

• Build HR and recruitment dashboards
• Analyse hiring, attrition and engagement trends
• Improve HR data quality
• Present insights to HR leadership

Requirements

• 3+ years in people or HR analytics
• Skilled in Power BI or Tableau, and SQL or Excel
• Strong storytelling with data

We are looking for an Employee Engagement Manager to create a great employee experience from day one.

Responsibilities

• Design onboarding and the candidate-to-employee handover
• Run engagement surveys and act on the results
• Plan culture and engagement programmes
• Track engagement and early attrition metrics

Requirements

• 3+ years in engagement or employee experience
• Experience running surveys and programmes
• Strong communication skills