Senior Program Associate

About the Role

Work at the intersection of business and technology, supporting operations, data analysis, automation, and digital tools to improve efficiency and growth. 

 Responsibilities 

• Support business operations using tech tools (Excel, CRM, dashboards)  
• Analyze data and generate insights for decision-making  
• Assist in automation workflows and process improvements  
• Coordinate between tech and business teams  
• Help in implementing digital solutions and tools  

 Skills Required 

• Basic knowledge of Excel / Google Sheets  
• Good analytical and problem-solving skills  
• Understanding of business processes  
• Interest in technology and automation  

 Details 

• Duration: 3–6 months  
• Mode: Remote  
• Certificate + PPO based on performance 

How you will work

You own the execution on your brands. Nobody will chase you for status, and nobody will hand you a process for a situation you have not seen before. You build it, write it down, and the next brand goes live faster because of it.

Expect the first few fortnights to be manual. Trackers maintained by hand, follow-ups by phone, reports rebuilt every week. What we want you doing alongside that is noticing which of it should never be manual again: the same status update, the same device reconciliation, the same weekly report.

You will be encouraged to automate those yourself with the AI and workflow tools available to you, rather than waiting on an engineering sprint. You will not be doing this alone. Sales, Product, Engineering, AI and Logistics teams sit around you and will build what you ask for. What nobody will do is tell you what to ask for.

What you will do

• Run brand and store onboarding. Work with the client's point of contact to collect store, employee and device details. Plan the go-live, run the store training, track timelines, and keep the implementation tracker honest.
• Own devices and logistics. Allocation, mapping, dispatch, delivery, replacement and recovery. Keep accurate records of active, faulty, spare and returned devices, and stay on top of couriers and vendors until things actually arrive.
• Watch the daily operations.- Monitor recordings and data uploads, track store and salesperson activity, and spot the gap before the client does. Handle escalations, and follow up internally until the issue is actually closed rather than acknowledged.
• Report accurately. -Daily and weekly operational reports on adherence, recordings, store activity and device health. This is heavy Excel and Sheets work: pivot tables, lookups, QUERY, FILTER. The numbers have to be right, because people make decisions on them.
• Coordinate with clients. -Be the operational contact for the brand's teams. Share updates, understand what they are asking for, and make sure every commitment you make is one that gets delivered.
• Coordinate the team.- Allocate tasks across the operations and implementation team, track completion, run regular reviews, and help new joiners get up to speed on how things are done.
• Improve and automate the process. -Write the SOPs and checklists, kill the repetitive manual work, and make each implementation cleaner than the last.

What we are looking for

1. Must have 3 to 5 years in operations, implementation, project coordination or customer success operations
2. A logistics or e-commerce background is the closest match to what this job actually asks for, and is what we would prefer
3. Strong Excel and Google Sheets. Formulas, pivot tables, VLOOKUP or XLOOKUP, QUERY and FILTER should be things you use, not things you have heard of
4. Relentless follow-up. Most of this job is making sure something that was promised actually happened
5. Good communication and the confidence to handle a client escalation without needing somebody senior on the call
6. Fluent English and Hindi. A third Indian language counts for a lot, since you will be talking to store teams and not only to HQ
7. Ownership. You should be the person others stop following up with, because you have already closed it

Good to have

• Basic SQL, or experience writing report requirements for a technical team
• Used LLMs for daily tasks, both professional and personal
• Exposure to SaaS, AI or a startup environment, and to hardware deployed in the field
• Experience coordinating a small team, or running several clients and projects at once

Sales & Marketing Intern

Role Identity: Growth Activation Associate

About Humppl

Humppl is a people transformation company working across businesses and educational institutions.

Our work spans people strategy, HR transformation, hiring, leadership, capability building, AI adoption, digital products, campus readiness, employability, and organisational growth.

Experience: 0 to 1 year

Ways of Working: Remote

• Scope of Contribution

1. Market and Prospect Research

• Research companies, campuses, founders, CXOs, HR leaders, academic leaders, and other relevant stakeholders.

• Build clean prospect lists and account notes.

• Identify market signals, pain points, and relevant Humppl solutions.

• Verify information before using it for outreach.

2. Outreach and Demand Creation

• Support personalised email, LinkedIn, call, event, and community outreach.

• Adapt messaging to the audience rather than using one template for everyone.

• Track responses and identify which messages create meaningful engagement.

• Support awareness campaigns for Humppl's services, products, and thought leadership.

3. Sales Coordination

• Schedule meetings, prepare context notes, and record actions.

• Support follow-ups, proposal coordination, and next-step tracking.

• Maintain accurate lead and opportunity information.

• Help ensure promising conversations do not get lost between meetings.

4. Marketing and Content Distribution

• Support social, email, webinar, event, and content-distribution activities.

• Repurpose useful insights into simple campaign or outreach formats.

• Track engagement and help identify audience themes.

• Coordinate with digital and product marketing colleagues.

5. Growth Operations

• Maintain CRM hygiene, follow-up calendars, and basic pipeline reports.

• Support campaign databases and dashboards.

• Use AI tools responsibly for research and drafting without sending unverified content.

• Suggest small improvements to recurring growth workflows.

• Professional Exposure

Depending on the assignment, you may work with or gain exposure to:

• B2B sales

• Marketing

• Market research

• CRM

• Campaign execution

• Consultative outreach

• Partnerships

• Founder-led growth

You are not expected to be equally strong in every area listed. What matters is sound judgement, willingness to learn, and the ability to produce reliable work in the areas you own.

Stipend:

Please note that there is no fixed stipend during the initial three-month internship period. However, based on your performance evaluation, you may become eligible for a monthly stipend starting from ₹5,000 potentially starting from the second month, along with performance-based incentives (potentially upto Rs. 20,000 per month) linked to target achievement and timely completion of assigned tasks. Upon successful completion of the three-month internship, you may also be considered for a full-time paid role at Humppl, depending on your performance, ownership, consistency, and the organisation’s requirements.

About Master-O

Master-O is a next-generation sales enablement and microskill learning platform that empowers frontline teams through gamification, AI-driven coaching, and continuous performance reinforcement.

Our platform is trusted by leading enterprises in financial services, retail, pharma, consumer goods, telecom, automobile, BFSI, construction and others to drive measurable business outcomes across sales readiness, productivity, and execution excellence.

We are looking for someone who can own strategic accounts, drive adoption, and unlock growth opportunities.

Role Overview

The CS Associate will play a critical role in ensuring long-term customer value, retention, and expansion for Master-O’s enterprise clients.

You will act as a trusted advisor to senior stakeholders, ensuring customers achieve measurable ROI while identifying opportunities to grow the account footprint.

Key Responsibilities

Customer Success & Key Account Management

• Own end-to-end customer success for enterprise corporate accounts, primarily in the domestic market
• Drive onboarding, adoption, engagement, and value realization of the Master-O platform
• Build strong relationships with CXOs, Sales Heads, L&D leaders, and other stakeholders
• Act as the point of contact with the customer, ensuring feedback is looped back into product and solution improvements
• Track success metrics such as usage, renewals, and expansions

Stakeholder & Internal Collaboration

• Work closely with Product & Design, Tech and CS teams to ensure seamless execution
• Translate client business objectives into platform use cases and success roadmaps
• Support case studies, testimonials, and references from satisfied customers

Required Skills & Experience

• 2+ years of full-time experience in Customer Success / Key Account
• Prior experience in B2B SaaS companies, handling enterprise-level clients
• Proven experience working with domestic customers and managing stakeholders across regions
• Strong understanding of SaaS metrics, renewals, expansions, and customer lifecycle management
• Experience in fast-paced startup environments preferred
• Excellent communication, presentation, and stakeholder management skills
• Strong business acumen with the ability to connect product value to business outcomes

What You’ll Get

• Opportunity to work with both: Pan-India and Global enterprise brands
• High ownership role with direct impact on customer outcomes and revenue growth
• Exposure to cutting-edge AI-driven learning and sales enablement technology
• Fast-paced environment with room to grow into a leadership role
• Competitive compensation aligned with experience

About Us

We believe the future of software development is AI-native — where engineers operate at a higher level of abstraction and quality remains non-negotiable. 

Incubyte is a software craft consultancy where the “how” of building software matters as much as the “what”.  

We partner with companies of all sizes, from helping enterprises build, scale, and modernize to early-stage founders bring their ideas to life. 

Our engineers operate in an AI-native development model, using AI as a collaborator across the SDLC to accelerate development while upholding the discipline of software craftsmanship. Guided by Software Craftsmanship and Extreme Programming practices, we build reliable, maintainable, and scalable systems with speed, without compromising quality. If this way of building software resonates with you, we’d like to talk. 

Our Guiding Principles 

These principles define how we work at Incubyte. They are non-negotiable. 

Relentless Pursuit of Quality with Pragmatism 

  We build high-quality systems without losing sight of delivery. 

Extreme Ownership 

  We take responsibility end-to-end for decisions, execution, and outcomes. 

Proactive Collaboration 

  We collaborate closely, challenge each other, and solve problems together. 

Active Pursuit of Mastery 

  We continuously improve our craft and raise our bar. 

Invite, Give, and Act on Feedback 

We seek, give, and act on feedback to get better every day. 

Ensuring Client Success 

We act as trusted partners and focus on real outcomes, not just output. 

Job Description

This is a remote position.

Internship Duration: 6 months 

Education: Bachelor's degree in computer science/IT 

Conversion: Based on performance during the internship, you may be offered a full-time role as part of our Account Management team.

About the Role

This internship is ideal for recent graduates or early-career professionals with a technical or engineering background who are keen to build a career in client-facing account management. You'll work closely with our Technical Account Managers and support the day-to-day operations that keep our client accounts running smoothly. This is an execution-focused role. Your primary job is to make sure nothing gets dropped, and that every record, document, and follow-up is accurate and on time.

Outcomes You'll Own

• Operational reliability: follow-ups, deadlines, and action items are tracked and closed, with nothing falling through the cracks
• Data accuracy: account information stays correct and consistent across CRM, ERP, and internal records
• Paperwork done right: client documentation is complete, accurate, and submitted on time
• Dependable support: Account Managers can rely on you to take tasks off their plate and see them through to closure.

Activities That Drive These Outcomes (illustrative, not exhaustive)

• Keep CRM/ERP and account records up to date, down to client-specific details.
• Support the weekly account snapshot by gathering and verifying data on runway, headcount, and invoicing
• Help prepare client paperwork, including security questionnaires, vendor onboarding forms, and due diligence documents
• Track action items from client meetings, monthly readouts, and QBRs, and follow up until they're closed
• Assist in maintaining account plans and stakeholder maps.
• Coordinate with People Success and recruiting on staffing updates when needed
• Document repeated tasks and processes so they're easy for others to follow
• Flag inconsistencies, gaps, or risks to your Account Manager early

Requirements

What You'll Bring

• A technical or engineering background (degree or equivalent exposure), with curiosity about how software teams' work
• Strong attention to detail. You notice when numbers don't match or a field is missing
• Thoroughness in your work and a habit of double-checking before calling something done
• Comfort handling documentation, forms, and structured data
• Strong verbal and written communication
• An ownership mindset: you take tasks to closure without needing reminders
• Good organizational skills and the ability to manage multiple tasks and deadlines
• Familiarity with spreadsheets. Exposure to CRM or ERP tools is a plus, but not required

What You'll Gain

• Hands-on exposure to how client accounts are managed at a software craft consultancy
• Mentorship from experienced Technical Account Managers
• A clear path to a full-time role based on your performance

What We Value 

• Extreme ownership – you take responsibility for outcomes and drive work end-to-end
• Ability to execute independently and define problems, not just solve assigned tasks
• A strong product mindset – willingness to talk to customers, understand problems deeply, and define direction when needed
• The ability to build trust and sell value, not just deliver output
• High standards, autonomy, and bias toward action. 

Benefits

Life at Incubyte   

We are a remote-first company with structured flexibility. Teams commit to shared rhythms during core hours, ensuring smooth collaboration while maintaining autonomy. Twice a year, we come together in person for a co-working sprint and once a year for a retreat - with all travel expenses covered.  

Our environment is built for crafters: pairing, refactoring, experimenting with AI, and pushing the boundaries of software excellence. We are all lifelong learners, and our work is our passion.  

Perks 

• ​Dedicated learning & development budget. 
• Sponsorship for conference talks. 
• Comprehensive medical & term insurance. 
• Employee-friendly leave policies. 
• Home Office fund 
• Medical Insurance

🚀 WE’RE HIRING AT HUMPPL! | SALES & MARKETING INTERN 🚀

Role Identity: Growth Activation Associate

Are you interested in business growth, market research, communication, and building professional relationships? 🌟 Join Humppl and gain hands-on experience in prospect research, lead generation, outreach, sales coordination, and marketing operations!

💚 What you’ll do:

• Research companies, campuses, founders, and relevant stakeholders.
• Build prospect lists and support lead generation.
• Assist with personalised email and LinkedIn outreach.
• Coordinate meetings, follow-ups, and sales activities.
• Support marketing campaigns, content distribution, and partnerships.
• Maintain CRM records, campaign databases, and basic reports.

✨ Key Skills:

• Strong written and verbal communication
• Market and prospect research
• Analytical thinking and attention to detail
• Professional email and LinkedIn communication
• Personalised outreach and lead generation
• Basic spreadsheet skills
• CRM operations and record management
• Follow-up and task-management skills
• Business and customer awareness
• Responsible use of AI and digital tools
• Ownership, consistency, and willingness to learn

🎯 Who can apply?

• Candidates with 0–1 year of experience
• Students, final-year learners, recent graduates, and early-career professionals
• Candidates from Business Administration, Commerce, Management, Economics, Marketing, HR, or related fields
• Self-motivated learners with curiosity, communication skills, and initiative

📍 Work Arrangement: Remote

🌱 Why Humppl?

Develop practical business skills, learn how companies identify opportunities and build relationships, contribute to growth initiatives, and gain exposure to real-world business challenges.

🚀 Interested in business development, lead generation, and marketing? Take the first step toward building your skills. Apply now or share this opportunity with someone who would be a great fit!

Humppl — People-First. Business-Driven. Future-Ready.

#Humppl #Hiring #SalesAndMarketing #SalesIntern #LeadGeneration #BusinessDevelopment #RemoteInternship #Freshers #CareerGrowth

Who are we?

We are a fast-growing technology company building digital platforms and services for global industries that depend on reliable operations, strong coordination and seamless communication.

Our work focuses on solving complex real-world problems by bringing together software, data, automation and customer-centric workflows. We support businesses in improving efficiency, strengthening operational visibility and delivering better experiences for their customers and end users.

We are entering an exciting growth phase and are looking for people who are hands-on, commercially minded and eager to build. This is an environment where ownership, follow-through and attention to detail matter. Every customer interaction, every process improvement and every successful delivery contributes directly to the company’s growth.

Joining us means becoming part of an ambitious team that is building practical technology solutions with real business impact.

Who are we looking for?

We are looking for a new team of highly organised and commercially driven Sales Success Specialists to support our sales growth, customer onboarding and revenue operations.

This role sits at the centre of lead generation, CRM discipline, sales follow-up, customer coordination, logistics and order-to-cash execution. The ideal candidate will be comfortable making cold calls, managing data accurately, coordinating with internal teams and ensuring that every lead, order and customer interaction is followed through professionally.

This is a hands-on role for someone who enjoys sales operations, customer success and execution.

Key Responsibilities

Lead Generation and Cold Calling

• Identify, research and qualify new sales leads.
• Conduct cold calls and follow-up calls with prospective customers.
• Maintain professional communication with prospects across phone, email, WhatsApp and LinkedIn.
• Book meetings and demos for senior sales team members.
• Track lead status and next steps clearly in the CRM.

CRM and Sales Data Management

• Create, maintain and update CRM records for leads, customers, contacts, opportunities and orders.
• Ensure all sales activity, follow-ups, meeting notes and customer updates are properly logged.
• Keep customer and vessel data accurate and up to date.
• Prepare weekly sales pipeline and activity reports.
• Support sales forecasting and order tracking.

Lead-to-Order Coordination

• Support the sales team in moving leads through the pipeline.
• Follow up on proposals, pricing, commercial queries and customer confirmations.
• Coordinate internal approvals, documentation and customer onboarding requirements.
• Ensure handover from sales to delivery is clear and complete.
• Track trial accounts, pilots, activations and customer commitments.

Order-to-Cash Support

• Coordinate order confirmation, customer documentation and billing information.
• Work with finance to support invoicing, payment follow-up and revenue tracking.
• Monitor order status from confirmation through to activation and payment.
• Support renewal tracking, upsell opportunities and customer account updates.
• Maintain clear records of commercial terms, purchase orders and invoice status.

Logistics and Customer Operations

• Coordinate dispatch, delivery and tracking of any required hardware or onboarding material.
• Liaise with customers, vessel contacts, agents and internal delivery teams.
• Ensure activations, licences, customer access and support processes are completed on time.
• Help resolve operational blockers by coordinating between sales, support, finance and delivery teams.

Skills and Experience

Essential

• 0 to 5 years of experience in sales support, inside sales, customer success, sales operations or revenue operations.
• Strong communication skills, especially over phone and email.
• Comfortable making cold calls and following up with prospects.
• Good CRM discipline and attention to detail.
• Strong Excel / Google Sheets skills.
• Ability to manage multiple leads, customers and tasks at the same time.
• Commercial mindset with strong follow-through.
• Comfortable working with sales, finance, logistics and customer success teams.

Preferred

• Experience in B2B SaaS, maritime, logistics, shipping, telecoms, technology or enterprise services.
• Experience using HubSpot, Zoho, Salesforce, Pipedrive or similar CRM tools.
• Experience handling order management, invoicing coordination or customer onboarding.
• Familiarity with LinkedIn prospecting and sales outreach tools.

Ideal Candidate Profile

You are persistent, organised and commercially alert. You do not let leads go cold, data go stale or orders get stuck. You are comfortable speaking to customers, chasing updates, maintaining systems and ensuring that the full sales process runs smoothly from first contact to payment collection.

You should enjoy working in a fast-moving environment where sales, customer success, operations and finance need to work closely together.

Key Success Measures

• Number of qualified leads created and followed up.
• CRM accuracy and completeness.
• Speed and quality of lead follow-up.
• Conversion support from lead to order.
• Timely order processing and activation coordination.
• Reduction in delays between order confirmation, invoicing and payment.
• Clear reporting on sales pipeline, customer status and revenue progress.

Reporting Line

The role will report to CCO and will work closely with sales, customer success, finance and operations teams.

Why Join Us

This is an opportunity to be part of a growing technology company where sales execution, customer success and operational discipline directly contribute to business growth. The role offers strong exposure to B2B sales, customer operations, commercial processes and revenue management.

The Business Operations team is seeking an intern to help run the daily engine that keeps our sales pods accountable and drives how we scale. This role offers exposure to the full BizOps stack — compliance auditing, process improvement, sales enablement, and the BPM and automation work that is transforming manual operations into streamlined workflows. Ideal candidates are sharp, operations-minded, and eager to build a foundation at the intersection of business operations and process automation. 

Responsibilities: 

• Run daily and weekly compliance audits across our sales-pod SOPs, upholding consistency and quality across every pod 
• Review CRM records - call logs, notes, next steps, task completion, and data completeness - to keep pipeline data accurate and decision-ready 
• Turn audit findings into signal, surfacing the recurring gaps and bottlenecks that point to where process should be tightened, standardized, or automated 
• Feed the BPM and automation initiatives, helping identify manual checks that can move into automated workflows and validating that they work as intended 
• Support sales enablement by helping keep the SOPs, trackers, and playbooks our pods rely on sharp and current 
• Assist with documentation of business processes, workflows, and team procedures 

About Worql

Worql is a technology startup building software that helps IT services companies manage client engagements, track project changes, verify delivery, and maintain commercial accountability.

We work with founders and leadership teams at software development agencies and IT services firms, helping them manage client relationships and delivery operations more efficiently.

About the Role

We're looking for a motivated, resourceful Founder’s Office Associate to work directly with Worql's founder across business development, growth, research, and daily operations.

This is a hands-on role with significant responsibility from day one. Your primary focus will be helping Worql acquire new customers by identifying promising companies, engaging decision-makers, building relationships, and generating qualified sales opportunities.

Beyond sales, you'll contribute to marketing, market research, product feedback, and operational projects that support the company's growth.

We're looking for someone who takes initiative, communicates effectively, and can turn an assignment into a finished result without constant supervision.

Key Responsibilities

Business Development & Sales

• Identify and research potential customers, particularly founders and executives of software development and IT services companies.
• Initiate personalized conversations through LinkedIn and email.
• Manage outreach campaigns, follow-ups, and prospect relationships.
• Qualify potential customers and schedule meetings with the founder.
• Maintain accurate records of prospects, conversations, and sales opportunities.

Growth & Marketing

• Research industry trends, competitors, and potential market opportunities.
• Help develop LinkedIn content, outreach messaging, and marketing initiatives.
• Identify new channels and strategies for reaching prospective customers.
• Support experiments designed to improve customer acquisition.

Founder’s Office & Operations

• Prepare company and prospect research ahead of important meetings.
• Assist with business documentation, spreadsheets, scheduling, and follow-ups.
• Test Worql's platform and provide structured feedback on the customer experience.
• Coordinate projects and complete assignments across different business functions.
• Provide concise daily updates on completed work, priorities, and challenges.

Who We're Looking For

• Strong written and spoken English communication skills.
• Confidence communicating professionally with business owners and senior executives.
• Genuine interest in startups, entrepreneurship, technology, and B2B sales.
• Strong research, organizational, and problem-solving abilities.
• Ability to work independently, manage priorities, and take ownership of responsibilities.
• Comfortable using LinkedIn, spreadsheets, and modern productivity tools.
• Willingness to learn quickly, experiment, and adapt in a fast-moving startup environment.
• Previous experience in business development, sales, marketing, or startup operations.
• Familiarity with LinkedIn Sales Navigator, Apollo, or CRM tools.
• Understanding of how software development agencies and IT services businesses operate.

Previous startup experience is not mandatory. Relevant internships, freelance projects, college initiatives, or independent work are equally valuable.

Compensation & Growth

• Fixed stipend: ₹22,000 per month.
• Sales meeting incentive: ₹500 for every qualified sales meeting booked and completed.
• Customer acquisition incentive: ₹2,500 for every paid customer engagement closed.
• Performance incentives: Uncapped.
• Career opportunity: High-performing candidates may receive an offer for a permanent full-time position after the initial three-month period.

You'll work directly with the founder, gain exposure to how an early-stage technology business operates, and have opportunities to take on greater responsibility as the company grows.

Submit your CV along with a short response (maximum 150 words) to the following question:

A client keeps asking a software development company for small additional features during a project. What problems might this create for the company's founder, and how would you initiate a conversation with that founder about the issue?

We're interested in how you think, communicate, and approach real business problems, not just your qualifications.

Run ops directly with the founders of a fast-growing search agency: AP, payroll, client invoice chasing, onboarding, and automating everything with Claude or Codex. Full job description and apply here (a 3-minute Loom is required): tinyurl[dot]com/dl-founders-associate