Senior Program Associate at Grexa AI Pvt Ltd · Navi Mumbai · 2 - 5 years · ₹6L - ₹8.5L / yr · Raised funding · Posted 1 Apr 2026

Job Title: Senior Program Associate
Location: Vashi, Navi Mumbai (On-site)
Experience: 2–5 Years
Type: Full-time
About Grexa
Grexa AI is a venture-backed startup on a mission to build the world’s first Marketing AI Platform for small businesses — a fully autonomous system that drives Real Revenue by automating and optimizing digital marketing.
Founded by 4 seasoned IIT alumni and former Testbook Founders/CXOs (who scaled Testbook into a $30Mn ARR business with 1,000+ employees, successfully acquired by a leading edtech company), the team brings deep product expertise, execution speed, and a proven track record of building at scale.
We’re funded, building fast, and assembling a high-performing team to disrupt the global digital marketing space from India. If you’re excited to solve real problems and build transformative AI products — this is your calling.
About the Role
We are looking for a Senior Program Associate to take ownership of client success and operational excellence at Grexa AI. This role sits at the intersection of strategy, operations, and client engagement — you’ll ensure that businesses onboarded onto Grexa are not just activated but are actively thriving and scaling through our platform.
You’ll work cross-functionally with product, growth, and leadership teams to design processes, analyze engagement data, and ensure that Grexa becomes a key driver of success for our clients.
If you’re detail-oriented, analytical, and thrive in fast-paced, high-impact environments — you’ll fit right in.
Key Responsibilities
- Create and implement scalable processes to deeply understand client businesses and ensure seamless onboarding and activation
- Continuously monitor client engagement metrics to identify opportunities for optimization and proactively drive platform adoption
- Serve as the strategic bridge between clients and internal teams — ensuring clear communication and fast issue resolution
- Champion the voice of the client by gathering feedback and turning it into actionable insights for product and process improvement
- Strategically identify growth and upsell opportunities within client accounts to drive retention and revenue expansion
- Build and maintain operational dashboards and reporting frameworks to measure program performance
- Collaborate with the founding and leadership teams to refine client journey strategies and ensure alignment with company goals
Requirements
- 2–5 years of experience in Program Management, Customer Success, Operations, or Growth roles, ideally in a product-based startup or SaaS company
- Proven experience in driving renewals, upselling and cross selling.
- Demonstrated experience in designing and scaling processes that improve efficiency and client outcomes
- Strong analytical and problem-solving skills, with a focus on execution and results
- Excellent communication, coordination, and stakeholder management skills
- Hands-on proficiency in CRM systems, Excel/Sheets, and marketing or automation tools
- Highly proactive, detail-oriented, and comfortable working in dynamic environments
Why Join Us
- High-Growth Environment: Take real ownership and make an impact from day one — this is more than a role, it’s a launchpad for your career.
- Direct Collaboration: Work directly with founders and cross-functional teams on key client programs and business-critical initiatives.
- Startup Agility, Structured Growth: Experience the pace of a startup with the support of processes designed for scalability.
- Learning & Mentorship: Access direct mentorship from leaders who’ve built multi-million-dollar businesses.
- Cutting-Edge Technology: Work with AI-driven marketing automation products transforming small business growth.
- Meaningful Impact: Be part of a mission that’s redefining how small and medium businesses scale globally.

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About the Role
Work at the intersection of business and technology, supporting operations, data analysis, automation, and digital tools to improve efficiency and growth.
Responsibilities
- Support business operations using tech tools (Excel, CRM, dashboards)
- Analyze data and generate insights for decision-making
- Assist in automation workflows and process improvements
- Coordinate between tech and business teams
- Help in implementing digital solutions and tools
Skills Required
- Basic knowledge of Excel / Google Sheets
- Good analytical and problem-solving skills
- Understanding of business processes
- Interest in technology and automation
Details
- Duration: 3–6 months
- Mode: Remote
- Certificate + PPO based on performance
How you will work
You own the execution on your brands. Nobody will chase you for status, and nobody will hand you a process for a situation you have not seen before. You build it, write it down, and the next brand goes live faster because of it.
Expect the first few fortnights to be manual. Trackers maintained by hand, follow-ups by phone, reports rebuilt every week. What we want you doing alongside that is noticing which of it should never be manual again: the same status update, the same device reconciliation, the same weekly report.
You will be encouraged to automate those yourself with the AI and workflow tools available to you, rather than waiting on an engineering sprint. You will not be doing this alone. Sales, Product, Engineering, AI and Logistics teams sit around you and will build what you ask for. What nobody will do is tell you what to ask for.
What you will do
- Run brand and store onboarding. Work with the client's point of contact to collect store, employee and device details. Plan the go-live, run the store training, track timelines, and keep the implementation tracker honest.
- Own devices and logistics. Allocation, mapping, dispatch, delivery, replacement and recovery. Keep accurate records of active, faulty, spare and returned devices, and stay on top of couriers and vendors until things actually arrive.
- Watch the daily operations.- Monitor recordings and data uploads, track store and salesperson activity, and spot the gap before the client does. Handle escalations, and follow up internally until the issue is actually closed rather than acknowledged.
- Report accurately. -Daily and weekly operational reports on adherence, recordings, store activity and device health. This is heavy Excel and Sheets work: pivot tables, lookups, QUERY, FILTER. The numbers have to be right, because people make decisions on them.
- Coordinate with clients. -Be the operational contact for the brand's teams. Share updates, understand what they are asking for, and make sure every commitment you make is one that gets delivered.
- Coordinate the team.- Allocate tasks across the operations and implementation team, track completion, run regular reviews, and help new joiners get up to speed on how things are done.
- Improve and automate the process. -Write the SOPs and checklists, kill the repetitive manual work, and make each implementation cleaner than the last.
What we are looking for
- Must have 3 to 5 years in operations, implementation, project coordination or customer success operations
- A logistics or e-commerce background is the closest match to what this job actually asks for, and is what we would prefer
- Strong Excel and Google Sheets. Formulas, pivot tables, VLOOKUP or XLOOKUP, QUERY and FILTER should be things you use, not things you have heard of
- Relentless follow-up. Most of this job is making sure something that was promised actually happened
- Good communication and the confidence to handle a client escalation without needing somebody senior on the call
- Fluent English and Hindi. A third Indian language counts for a lot, since you will be talking to store teams and not only to HQ
- Ownership. You should be the person others stop following up with, because you have already closed it
Good to have
- Basic SQL, or experience writing report requirements for a technical team
- Used LLMs for daily tasks, both professional and personal
- Exposure to SaaS, AI or a startup environment, and to hardware deployed in the field
- Experience coordinating a small team, or running several clients and projects at once
Experience: 1–2 Years
Location: Jaipur
Employment Type: Full-Time
Industry: Digital Marketing Agency
Job Overview:
We are looking for a CRM Executive to manage day-to-day process coordination, CRM updates, internal team follow-ups, and client-related requirements. The candidate will work closely with Sales, Marketing, SEO, Social Media, Content, Design, and other teams to ensure smooth workflow and timely completion of tasks.
Key Responsibilities:
- Coordinate with different internal teams to ensure timely task completion.
- Track project activities, deadlines, pending tasks, and deliverables.
- Maintain and regularly update CRM with accurate client and lead information.
- Manage follow-ups with internal teams and clients.
- Track client requirements, feedback, approvals, and pending information.
- Ensure proper client onboarding and handover between teams.
- Monitor CRM follow-ups and ensure no leads or client activities are missed.
- Identify process delays and escalate issues to the concerned manager.
- Prepare daily/weekly MIS and process reports for management.
- Maintain trackers, documentation, and process records.
- Support the team in improving internal processes and workflow efficiency.
Requirements:
- 1–2 years of experience in CRM, Operations, Process Coordination, or Client Coordination.
- Good knowledge of Excel/Google Sheets and CRM tools.
- Strong communication and follow-up skills.
- Excellent organizational and time-management abilities.
- Ability to coordinate with multiple teams simultaneously.
- Strong attention to detail and problem-solving skills.
- Basic understanding of digital marketing is preferred.
- Ability to work in a fast-paced agency environment.
Key Skills:
CRM Management | Process Coordination | Client Coordination | Follow-ups | MIS Reporting | Excel | Team Coordination | Task Management | Communication | Documentation
Who you are ?
SERP Forge is looking for a proactive and client-focused Client Success Manager to help our clients achieve their SEO and link-building goals while building long-term relationships that drive retention and growth.
As a Client Success Manager, you'll serve as the primary point of contact for clients after they become customers. You'll work closely with our SEO, outreach, content, and sales teams to ensure smooth onboarding, exceptional communication, successful campaign execution, and outstanding client experiences.
This role is ideal for someone who enjoys building relationships, solving problems, managing projects, and helping clients get maximum value from the services they purchase.
What You'll Do
- Onboard new clients and understand their goals, requirements, and expectations
- Serve as the primary point of contact for assigned accounts
- Build strong relationships with clients and key stakeholders
- Coordinate with internal teams to ensure successful campaign delivery
- Provide regular updates, reports, and progress communication
- Manage feedback, approvals, revisions, and client requests
- Monitor account health and identify potential risks proactively
- Improve retention through excellent communication and service
- Identify upsell and cross-sell opportunities where appropriate
- Maintain accurate client records and activity history in Pipedrive
What We're Looking For
- Excellent written and spoken English
- Strong relationship-building and communication skills
- Strong organizational and project management abilities
- Ability to manage multiple client accounts simultaneously
- Problem-solving mindset
- High attention to detail
- Professional and confident client-facing communication
- Ability to handle difficult conversations diplomatically
Preferred Experience
- 3+ years of Client Success, Account Management, Customer Success, or Account Management experience
- Experience working in an SEO, digital marketing, SaaS, or agency environment
- Experience managing international clients
- Experience using CRM platforms such as Pipedrive, HubSpot, Salesforce, or Zoho CRM
- Experience working with remote teams
Bonus Points If You Understand
- SEO
- Link Building
- Digital Marketing
- SaaS Businesses
- Agency Operations
- Client Retention Strategies
- Customer Success Processes
Tools You'll Use
- Pipedrive
- Slack
- Google Meet
- Google Workspace
- Service Provider Pro
What Success Looks Like
Within your first few months, you'll be expected to:
- Manage client communications confidently
- Successfully onboard clients independently
- Maintain accurate CRM records
- Coordinate effectively with internal teams
- Build strong client relationships
- Identify opportunities to improve retention and account growth
Why Join SERP Forge?
- Fully remote role
- Work with international SaaS companies, agencies, and brands
- Direct impact on client retention and business growth
- Opportunity to help shape our client success processes
- Collaborative and growth-focused environment
- Long-term career progression opportunities
How to Apply:
Please send:
- Your resume
- A short introduction about yourself
- Details of your client-facing experience
- Any experience with SEO, digital marketing, SaaS, or agency services
Shortlisted candidates may be asked to complete a client communication assessment or account management exercise.
If you're passionate about building client relationships, delivering exceptional customer experiences, and helping clients succeed, we'd love to hear from you.
About Master-O
Master-O is a next-generation sales enablement and microskill learning platform that empowers frontline teams through gamification, AI-driven coaching, and continuous performance reinforcement.
Our platform is trusted by leading enterprises in financial services, retail, pharma, consumer goods, telecom, automobile, BFSI, construction and others to drive measurable business outcomes across sales readiness, productivity, and execution excellence.
We are looking for someone who can own strategic accounts, drive adoption, and unlock growth opportunities.
Role Overview
The CS Associate will play a critical role in ensuring long-term customer value, retention, and expansion for Master-O’s enterprise clients.
You will act as a trusted advisor to senior stakeholders, ensuring customers achieve measurable ROI while identifying opportunities to grow the account footprint.
Key Responsibilities
Customer Success & Key Account Management
- Own end-to-end customer success for enterprise corporate accounts, primarily in the domestic market
- Drive onboarding, adoption, engagement, and value realization of the Master-O platform
- Build strong relationships with CXOs, Sales Heads, L&D leaders, and other stakeholders
- Act as the point of contact with the customer, ensuring feedback is looped back into product and solution improvements
- Track success metrics such as usage, renewals, and expansions
Stakeholder & Internal Collaboration
- Work closely with Product & Design, Tech and CS teams to ensure seamless execution
- Translate client business objectives into platform use cases and success roadmaps
- Support case studies, testimonials, and references from satisfied customers
Required Skills & Experience
- 2+ years of full-time experience in Customer Success / Key Account
- Prior experience in B2B SaaS companies, handling enterprise-level clients
- Proven experience working with domestic customers and managing stakeholders across regions
- Strong understanding of SaaS metrics, renewals, expansions, and customer lifecycle management
- Experience in fast-paced startup environments preferred
- Excellent communication, presentation, and stakeholder management skills
- Strong business acumen with the ability to connect product value to business outcomes
What You’ll Get
- Opportunity to work with both: Pan-India and Global enterprise brands
- High ownership role with direct impact on customer outcomes and revenue growth
- Exposure to cutting-edge AI-driven learning and sales enablement technology
- Fast-paced environment with room to grow into a leadership role
- Competitive compensation aligned with experience
About Us
We believe the future of software development is AI-native — where engineers operate at a higher level of abstraction and quality remains non-negotiable.
Incubyte is a software craft consultancy where the “how” of building software matters as much as the “what”.
We partner with companies of all sizes, from helping enterprises build, scale, and modernize to early-stage founders bring their ideas to life.
Our engineers operate in an AI-native development model, using AI as a collaborator across the SDLC to accelerate development while upholding the discipline of software craftsmanship. Guided by Software Craftsmanship and Extreme Programming practices, we build reliable, maintainable, and scalable systems with speed, without compromising quality. If this way of building software resonates with you, we’d like to talk.
Our Guiding Principles
These principles define how we work at Incubyte. They are non-negotiable.
Relentless Pursuit of Quality with Pragmatism
We build high-quality systems without losing sight of delivery.
Extreme Ownership
We take responsibility end-to-end for decisions, execution, and outcomes.
Proactive Collaboration
We collaborate closely, challenge each other, and solve problems together.
Active Pursuit of Mastery
We continuously improve our craft and raise our bar.
Invite, Give, and Act on Feedback
We seek, give, and act on feedback to get better every day.
Ensuring Client Success
We act as trusted partners and focus on real outcomes, not just output.
Job Description
This is a remote position.
Internship Duration: 6 months
Education: Bachelor's degree in computer science/IT
Conversion: Based on performance during the internship, you may be offered a full-time role as part of our Account Management team.
About the Role
This internship is ideal for recent graduates or early-career professionals with a technical or engineering background who are keen to build a career in client-facing account management. You'll work closely with our Technical Account Managers and support the day-to-day operations that keep our client accounts running smoothly. This is an execution-focused role. Your primary job is to make sure nothing gets dropped, and that every record, document, and follow-up is accurate and on time.
Outcomes You'll Own
- Operational reliability: follow-ups, deadlines, and action items are tracked and closed, with nothing falling through the cracks
- Data accuracy: account information stays correct and consistent across CRM, ERP, and internal records
- Paperwork done right: client documentation is complete, accurate, and submitted on time
- Dependable support: Account Managers can rely on you to take tasks off their plate and see them through to closure.
Activities That Drive These Outcomes (illustrative, not exhaustive)
- Keep CRM/ERP and account records up to date, down to client-specific details.
- Support the weekly account snapshot by gathering and verifying data on runway, headcount, and invoicing
- Help prepare client paperwork, including security questionnaires, vendor onboarding forms, and due diligence documents
- Track action items from client meetings, monthly readouts, and QBRs, and follow up until they're closed
- Assist in maintaining account plans and stakeholder maps.
- Coordinate with People Success and recruiting on staffing updates when needed
- Document repeated tasks and processes so they're easy for others to follow
- Flag inconsistencies, gaps, or risks to your Account Manager early
Requirements
What You'll Bring
- A technical or engineering background (degree or equivalent exposure), with curiosity about how software teams' work
- Strong attention to detail. You notice when numbers don't match or a field is missing
- Thoroughness in your work and a habit of double-checking before calling something done
- Comfort handling documentation, forms, and structured data
- Strong verbal and written communication
- An ownership mindset: you take tasks to closure without needing reminders
- Good organizational skills and the ability to manage multiple tasks and deadlines
- Familiarity with spreadsheets. Exposure to CRM or ERP tools is a plus, but not required
What You'll Gain
- Hands-on exposure to how client accounts are managed at a software craft consultancy
- Mentorship from experienced Technical Account Managers
- A clear path to a full-time role based on your performance
What We Value
- Extreme ownership – you take responsibility for outcomes and drive work end-to-end
- Ability to execute independently and define problems, not just solve assigned tasks
- A strong product mindset – willingness to talk to customers, understand problems deeply, and define direction when needed
- The ability to build trust and sell value, not just deliver output
- High standards, autonomy, and bias toward action.
Benefits
Life at Incubyte
We are a remote-first company with structured flexibility. Teams commit to shared rhythms during core hours, ensuring smooth collaboration while maintaining autonomy. Twice a year, we come together in person for a co-working sprint and once a year for a retreat - with all travel expenses covered.
Our environment is built for crafters: pairing, refactoring, experimenting with AI, and pushing the boundaries of software excellence. We are all lifelong learners, and our work is our passion.
Perks
- Dedicated learning & development budget.
- Sponsorship for conference talks.
- Comprehensive medical & term insurance.
- Employee-friendly leave policies.
- Home Office fund
- Medical Insurance
Who are we?
We are a fast-growing technology company building digital platforms and services for global industries that depend on reliable operations, strong coordination and seamless communication.
Our work focuses on solving complex real-world problems by bringing together software, data, automation and customer-centric workflows. We support businesses in improving efficiency, strengthening operational visibility and delivering better experiences for their customers and end users.
We are entering an exciting growth phase and are looking for people who are hands-on, commercially minded and eager to build. This is an environment where ownership, follow-through and attention to detail matter. Every customer interaction, every process improvement and every successful delivery contributes directly to the company’s growth.
Joining us means becoming part of an ambitious team that is building practical technology solutions with real business impact.
Who are we looking for?
We are looking for a new team of highly organised and commercially driven Sales Success Specialists to support our sales growth, customer onboarding and revenue operations.
This role sits at the centre of lead generation, CRM discipline, sales follow-up, customer coordination, logistics and order-to-cash execution. The ideal candidate will be comfortable making cold calls, managing data accurately, coordinating with internal teams and ensuring that every lead, order and customer interaction is followed through professionally.
This is a hands-on role for someone who enjoys sales operations, customer success and execution.
Key Responsibilities
Lead Generation and Cold Calling
- Identify, research and qualify new sales leads.
- Conduct cold calls and follow-up calls with prospective customers.
- Maintain professional communication with prospects across phone, email, WhatsApp and LinkedIn.
- Book meetings and demos for senior sales team members.
- Track lead status and next steps clearly in the CRM.
CRM and Sales Data Management
- Create, maintain and update CRM records for leads, customers, contacts, opportunities and orders.
- Ensure all sales activity, follow-ups, meeting notes and customer updates are properly logged.
- Keep customer and vessel data accurate and up to date.
- Prepare weekly sales pipeline and activity reports.
- Support sales forecasting and order tracking.
Lead-to-Order Coordination
- Support the sales team in moving leads through the pipeline.
- Follow up on proposals, pricing, commercial queries and customer confirmations.
- Coordinate internal approvals, documentation and customer onboarding requirements.
- Ensure handover from sales to delivery is clear and complete.
- Track trial accounts, pilots, activations and customer commitments.
Order-to-Cash Support
- Coordinate order confirmation, customer documentation and billing information.
- Work with finance to support invoicing, payment follow-up and revenue tracking.
- Monitor order status from confirmation through to activation and payment.
- Support renewal tracking, upsell opportunities and customer account updates.
- Maintain clear records of commercial terms, purchase orders and invoice status.
Logistics and Customer Operations
- Coordinate dispatch, delivery and tracking of any required hardware or onboarding material.
- Liaise with customers, vessel contacts, agents and internal delivery teams.
- Ensure activations, licences, customer access and support processes are completed on time.
- Help resolve operational blockers by coordinating between sales, support, finance and delivery teams.
Skills and Experience
Essential
- 0 to 5 years of experience in sales support, inside sales, customer success, sales operations or revenue operations.
- Strong communication skills, especially over phone and email.
- Comfortable making cold calls and following up with prospects.
- Good CRM discipline and attention to detail.
- Strong Excel / Google Sheets skills.
- Ability to manage multiple leads, customers and tasks at the same time.
- Commercial mindset with strong follow-through.
- Comfortable working with sales, finance, logistics and customer success teams.
Preferred
- Experience in B2B SaaS, maritime, logistics, shipping, telecoms, technology or enterprise services.
- Experience using HubSpot, Zoho, Salesforce, Pipedrive or similar CRM tools.
- Experience handling order management, invoicing coordination or customer onboarding.
- Familiarity with LinkedIn prospecting and sales outreach tools.
Ideal Candidate Profile
You are persistent, organised and commercially alert. You do not let leads go cold, data go stale or orders get stuck. You are comfortable speaking to customers, chasing updates, maintaining systems and ensuring that the full sales process runs smoothly from first contact to payment collection.
You should enjoy working in a fast-moving environment where sales, customer success, operations and finance need to work closely together.
Key Success Measures
- Number of qualified leads created and followed up.
- CRM accuracy and completeness.
- Speed and quality of lead follow-up.
- Conversion support from lead to order.
- Timely order processing and activation coordination.
- Reduction in delays between order confirmation, invoicing and payment.
- Clear reporting on sales pipeline, customer status and revenue progress.
Reporting Line
The role will report to CCO and will work closely with sales, customer success, finance and operations teams.
Why Join Us
This is an opportunity to be part of a growing technology company where sales execution, customer success and operational discipline directly contribute to business growth. The role offers strong exposure to B2B sales, customer operations, commercial processes and revenue management.
Job Description : Marketing Operations Manager
About NPrep
NPrep is on a mission to become India’s go-to platform for every nursing student — from 1st-year learners to aspiring Nursing Officers preparing for NORCET and other national-level exams. We are not just an edtech product.
We are building India’s largest nursing community, a place where students learn, feel inspired, find belonging, and grow together.
With 1,00,000+ learners already inside our ecosystem, we are now entering a new phase of brand creation, storytelling, and community-led growth.
Role Overview - NPrep is hiring a Marketing Operations Manager, who will be responsible for driving the planning, execution, and optimization of all marketing initiatives across the organization. This role ensures that campaigns are delivered efficiently, timelines are met, and cross-functional teams remain aligned.
You will act as the central point of coordination between marketing, content, design, product, and sales teams, bringing structure, visibility, and accountability to all marketing efforts. The role requires a strong focus on process, execution, and data-driven decision making to scale marketing impact effectively.
You will work closely with cross-functional teams including content, design, performance marketing, product, and sales to streamline workflows, improve processes, and scale marketing efforts.
Key Responsibilities
- Own end-to-end planning and execution of marketing campaigns, ensuring timely delivery and alignment with business goals
- Manage and maintain the marketing calendar, ensuring coordination across all teams
- Act as the central point of contact across marketing, content, design, product, and sales teams to drive seamless execution
- Track progress of ongoing initiatives, identify risks or delays, and proactively drive resolutions
- Build, streamline, and optimize marketing processes, workflows, and SOPs to improve efficiency
- Ensure clear communication and visibility of project status through regular updates and reporting
- Handle multiple projects simultaneously while maintaining quality and attention to detail
Key Skills & Qualifications
Experience & Education
- 4–8 years of experience in marketing operations / program management / project management, preferably in edtech, SaaS, or digital-first companies
- Strong understanding of marketing funnels, campaign execution, and performance metrics
- Proven experience managing cross-functional projects and teams
- Hands-on experience with tools like CRM platforms, marketing automation tools, and project management tools (Asana, Jira, etc.)
- Strong analytical and problem-solving skills
- Excellent communication and stakeholder management skills
- Ability to thrive in a fast-paced, execution-driven environment
- Experience in education/edtech industry preferred
- Bachelor’s degree in Marketing, Communications, Media, or a related field
The Business Operations team is seeking an intern to help run the daily engine that keeps our sales pods accountable and drives how we scale. This role offers exposure to the full BizOps stack — compliance auditing, process improvement, sales enablement, and the BPM and automation work that is transforming manual operations into streamlined workflows. Ideal candidates are sharp, operations-minded, and eager to build a foundation at the intersection of business operations and process automation.
Responsibilities:
- Run daily and weekly compliance audits across our sales-pod SOPs, upholding consistency and quality across every pod
- Review CRM records - call logs, notes, next steps, task completion, and data completeness - to keep pipeline data accurate and decision-ready
- Turn audit findings into signal, surfacing the recurring gaps and bottlenecks that point to where process should be tightened, standardized, or automated
- Feed the BPM and automation initiatives, helping identify manual checks that can move into automated workflows and validating that they work as intended
- Support sales enablement by helping keep the SOPs, trackers, and playbooks our pods rely on sharp and current
- Assist with documentation of business processes, workflows, and team procedures
About Worql
Worql is a technology startup building software that helps IT services companies manage client engagements, track project changes, verify delivery, and maintain commercial accountability.
We work with founders and leadership teams at software development agencies and IT services firms, helping them manage client relationships and delivery operations more efficiently.
About the Role
We're looking for a motivated, resourceful Founder’s Office Associate to work directly with Worql's founder across business development, growth, research, and daily operations.
This is a hands-on role with significant responsibility from day one. Your primary focus will be helping Worql acquire new customers by identifying promising companies, engaging decision-makers, building relationships, and generating qualified sales opportunities.
Beyond sales, you'll contribute to marketing, market research, product feedback, and operational projects that support the company's growth.
We're looking for someone who takes initiative, communicates effectively, and can turn an assignment into a finished result without constant supervision.
Key Responsibilities
Business Development & Sales
- Identify and research potential customers, particularly founders and executives of software development and IT services companies.
- Initiate personalized conversations through LinkedIn and email.
- Manage outreach campaigns, follow-ups, and prospect relationships.
- Qualify potential customers and schedule meetings with the founder.
- Maintain accurate records of prospects, conversations, and sales opportunities.
Growth & Marketing
- Research industry trends, competitors, and potential market opportunities.
- Help develop LinkedIn content, outreach messaging, and marketing initiatives.
- Identify new channels and strategies for reaching prospective customers.
- Support experiments designed to improve customer acquisition.
Founder’s Office & Operations
- Prepare company and prospect research ahead of important meetings.
- Assist with business documentation, spreadsheets, scheduling, and follow-ups.
- Test Worql's platform and provide structured feedback on the customer experience.
- Coordinate projects and complete assignments across different business functions.
- Provide concise daily updates on completed work, priorities, and challenges.
Who We're Looking For
- Strong written and spoken English communication skills.
- Confidence communicating professionally with business owners and senior executives.
- Genuine interest in startups, entrepreneurship, technology, and B2B sales.
- Strong research, organizational, and problem-solving abilities.
- Ability to work independently, manage priorities, and take ownership of responsibilities.
- Comfortable using LinkedIn, spreadsheets, and modern productivity tools.
- Willingness to learn quickly, experiment, and adapt in a fast-moving startup environment.
- Previous experience in business development, sales, marketing, or startup operations.
- Familiarity with LinkedIn Sales Navigator, Apollo, or CRM tools.
- Understanding of how software development agencies and IT services businesses operate.
Previous startup experience is not mandatory. Relevant internships, freelance projects, college initiatives, or independent work are equally valuable.
Compensation & Growth
- Fixed stipend: ₹22,000 per month.
- Sales meeting incentive: ₹500 for every qualified sales meeting booked and completed.
- Customer acquisition incentive: ₹2,500 for every paid customer engagement closed.
- Performance incentives: Uncapped.
- Career opportunity: High-performing candidates may receive an offer for a permanent full-time position after the initial three-month period.
You'll work directly with the founder, gain exposure to how an early-stage technology business operates, and have opportunities to take on greater responsibility as the company grows.
Submit your CV along with a short response (maximum 150 words) to the following question:
A client keeps asking a software development company for small additional features during a project. What problems might this create for the company's founder, and how would you initiate a conversation with that founder about the issue?
We're interested in how you think, communicate, and approach real business problems, not just your qualifications.













