Associate Program Manager

Supercharge Your Career as a Technical Project Manager at Technoidentity!

At Technoidentity, we're a Data & AI product engineering company with over 15 years of expertise in building durable digital products, intelligent enterprise solutions, and scalable Data & AI platforms. As we continue expanding globally, it's the perfect time to join our team of tech innovators and make a lasting impact.

What’s in it for You?

We are looking for a seasoned, techno-functional Project Manager who can own end-to-end delivery for multiple projects while building and growing a high-performing team of 15–18 people. This is a hands-on project management role that blends three dimensions: delivery excellence (on-time, first-time-right, within scope and cost), customer partnership (building trusted relationships and delivering measurable business impact), and people leadership (developing, upskilling, and growing your team).

The ideal candidate is equally comfortable in a technical design discussion, a customer QBR, and a career conversation with a team member.

What Will You Be Doing?

Key Responsibilities

1. Delivery Execution & Ownership

• Own end-to-end delivery of projects/releases — on-time, first-time-right, and within the agreed cost, timeline, and scope.
• Drive project and release planning, including work breakdown, estimation, resource planning, dependency mapping, and risk-adjusted scheduling.
• Track and manage scope changes with disciplined change control; balance customer asks against commercial and timeline commitments.
• Proactively identify delivery risks and drive mitigation before they become escalations.

2. Quality & Continuous Improvement

• Define, track, and report quality metrics (defect density, leakage, first-time-right rate, SLA adherence, velocity/predictability).
• Institutionalize first-time-right practices: reviews, definition of done, test coverage, and release readiness gates.
• Drive continuous improvement through retrospectives, root-cause analysis, and measurable corrective actions carried into subsequent releases.

3. Customer & Stakeholder Management

• Build and deepen relationships with customer stakeholders at working and leadership levels; act as a trusted delivery partner, not just a status reporter.
• Own the cadence of customer communication — Weekly Status Reports (WSR), Monthly Business Reviews (MBR), and Quarterly Business Reviews (QBR) — with crisp, data-backed narratives on progress, risks, and value delivered.
• Build deep business and domain knowledge of the customer and the projects under the client portfolio; use that context to anticipate needs, shape solutions, and identify growth opportunities.
• Manage expectations transparently — communicate early on risks, trade-offs, and course corrections.

4. Governance, Reporting & Delivery Standards

• Ensure adherence to organizational delivery standards, processes, and governance frameworks across all projects.
• Maintain rigorous delivery hygiene: minutes of meetings, action-item tracking to closure, and up-to-date RAID logs (Risks, Assumptions, Issues, Dependencies).
• Provide accurate and timely internal reporting — project health, margins, utilization, staffing, and escalations — to delivery leadership.
• Work in synergy with support functions (HR, Talent Acquisition, Finance, IT, Operations) for staffing, invoicing, compliance, and enablement needs.

5. People Leadership & Development

• Manage, mentor, and grow a team of 15–18 engineers and leads — spanning goal setting, regular 1:1s, performance management, and career development conversations.
• Build individual upskill plans aligned to project needs and career aspirations; track progress and create stretch opportunities.
• Develop a leadership pipeline by identifying and grooming leads and anchors within the team.
• Foster a culture of customer-first, ownership, accountability, and continuous learning; manage performance issues early, fairly, and constructively.
• Drive team engagement, retention, and recognition.

6. Techno-Functional Contribution

• Participate credibly in solution and architecture discussions; challenge estimates and technical approaches where needed.
• Translate business requirements into technical direction for the team, and technical constraints into business language for the customer.
• Stay current with engineering practices (Agile/Scrum, DevOps, CI/CD, cloud, and AI-assisted development) and drive their adoption where they improve delivery outcomes.

Requirements

What Makes You the Perfect Fit?

• 8–10 years of overall experience in IT services, with at least 3–4 years managing delivery and teams of 12+ members.
• Strong techno-functional profile: an engineering background with hands-on technical experience earlier in the career, now combined with delivery and domain depth.
• Proven track record of on-time, within-budget delivery across multiple releases or projects.
• Demonstrated experience running customer governance cadences (WSR/MBR/QBR) and managing senior client stakeholders.
• Solid command of estimation techniques, release planning, quality metrics, and delivery governance artifacts (RAID logs, MoM, action trackers, status dashboards).
• Experience with Agile/Scrum and hybrid delivery models; working knowledge of tools such as Jira, Azure DevOps, or equivalent.
• Strong people-management credentials: performance management, upskilling, career development, and conflict resolution.
• Excellent written and verbal communication — able to produce crisp executive-level reporting and lead difficult conversations with confidence and empathy.

Good to Have

• PMP, PRINCE2, CSM/PSM certification.
• Exposure to AI-assisted delivery practices and productivity tooling.
• Domain exposure (e.g., energy/utilities, real estate, or public sector).
• Experience contributing to presales, account growth, or delivery excellence initiatives.

Education

• Bachelor's degree in Engineering / Computer Science or equivalent; MBA or equivalent management qualification is a plus.

Required Skills: Customer Segmentation & Personalization, CRM & Lifecycle Marketing, Data Analysis & KPI Reporting, A/B Testing & Experimentation, Funnel & Journey Optimization

Criteria:

- Candidate should have Experience: 4–6 years in CRM & Lifecycle Marketing for digital-first/app-based platforms.

- Preferred Industry Exposure: Gaming / OTT / E-commerce

- Proven ability to own end-to-end lifecycle metrics such as activation, retention, churn reduction, or reactivation

- Strong hands-on experience with CRM automation platforms such as Clevertap, MoEngage, Braze, or WebEngage

- Expertise in user segmentation, cohort creation, and personalized targeting based on behavioral and transactional data

- Experience in managing cross-channel campaigns (Push, WhatsApp, SMS, Email, RCS, In-app) with a focus on ROI and spend optimization

- Proficient in data analysis, funnel tracking, KPI reporting, and deriving insights (DAU, WAU, retention %, churn, watch conversion)

- Hands-on experience with A/B testing, experiments, holdout groups, and iterative optimization

- Strong understanding of journey mapping and funnel optimization, with the ability to identify drop-offs and improve user progression

- Candidates must have a 70% strategy + 30% execution mindset, ideally from reputable consumer brands.

Description

We are looking for a CRM & Lifecycle Marketing Manager to own and drive key user lifecycle metrics at company. The ideal candidate is data-driven, detail-oriented, and experienced in executing CRM campaigns and automation journeys that drive activation, retention, and engagement.

This is a high-impact, ownership-driven role where you’ll be responsible for defining, executing, and optimizing end-to-end CRM strategies using platforms like Clevertap, MoEngage, or WebEngage.

Key Responsibilities:

1. End-to-end metric ownership Be fully accountable for a defined lifecycle KPI (e.g., activation, D7 retention, churn rate) — set targets, build roadmap, deliver improvements and own outcomes.

2. Campaign setup & CRM operations (Clevertap / Braze / etc.) Build, configure, QA and execute campaigns and automated journeys in the CRM platform (Clevertap or equivalent) — audience selection, triggers, scheduling, tagging, and delivery monitoring.

3. Segmentation & personalization Define behavioural and transactional cohorts, implement dynamic personalization rules, and maintain audience hygiene to ensure relevance and lift.

4. Experimentation & optimization Design and run A/B and holdout experiments, analyse uplift, and iterate on messaging, timing and frequency to maximize impact.

5. Analysis, reporting & cross-functional alignment Track and interpret campaign and funnel metrics, maintain dashboards, produce concise insights and recommendations, and coordinate with Product, Data and CX for dependencies and fixes.

Key Expected Outcomes:

1. Improvement in owned lifecycle metric — measurable growth in activation, retention, reactivation, or churn reduction for the assigned user cohort.

2. High-quality campaign execution — error-free setup, timely delivery, and consistent hygiene across CRM journeys and automations.

3. Increased user engagement & watch conversion — stronger daily/weekly active ratios and deeper content consumption.

4. Data-driven optimization — regular testing and iteration leading to improved CTRs, conversions, and journey completion rates.

5. Actionable insights for business teams — clear reporting and learnings that inform product and marketing decisions.

Requirements:

● End-to-end Lifecycle Ownership – ability to plan, execute, and measure campaigns for a defi ned metric or stage (e.g., activation, retention).

● CRM Automation Expertise – hands-on execution using tools like Clevertap ,MoEngage, WebEngage

● User Segmentation & Targeting – defi ning cohorts based on behaviour, subscription status, and engagement data.

● Cross-channel Campaign Management – executing communication via push, WhatsApp, SMS, RCS, email, and in-app along with Spends optimization

● Data Analysis & Reporting – tracking key KPIs and metrics (eg. DAU, WAU, retention %, watch conversion, churn) and deriving insights along with RCA

● A/B Testing & Experimentation – Continuously ideating, setting up and evaluating experiments to improve conversion and retention.

● Journey & Funnel Optimization – identifying drop-offs and improving user progression through lifecycle stages.

● Copy & Creative Collaboration – working with content/design teams to ensure messaging relevance and clarity.

● Stakeholder Collaboration – aligning with product, CX, Content and data teams for execution dependencies.

● Ownership Mindset – accountable for end outcomes and continuously optimizing performance of the assigned metric.

What will be the success metric for this role?

● Improvement in owned lifecycle metric — measurable growth in activation, retention, reactivation, or churn reduction for the assigned user cohort.

● High-quality campaign execution — error-free setup, timely delivery, and consistent hygiene across CRM journeys and automations.

● Increased user engagement & watch conversion — stronger daily/weekly active ratios and deeper content consumption.

● Data-driven optimization — regular testing and iteration leading to improved CTRs, conversions, and journey completion rates.

● Actionable insights for business teams — clear reporting and learnings that inform product and marketing decisions.

We are looking for a strong C# to build high-performance plugins, automation tools, and integrations for complex desktop and engineering software systems.

This role focuses on core software engineering, including plugin development, API integrations, and data processing. You will work on real-world problem solving involving structured data, workflows, and system integrations.

Key Responsibilities

• Design and develop robust applications and plugins using C#
• Build and maintain modular, scalable, and high-performance codebases
• Integrate with hird-party APIs and software platforms
• Work on data-heavy workflows involving structured and semi-structured data
• Debug, optimize, and improve existing systems
• Collaborate with cross-functional teams to convert requirements into technical solutions
• Write clean, testable, and well-documented code

Required Skills & Qualifications (Primary Hiring Criteria)

• Strong proficiency in C#
• 1–2 years of experience in software development
• Solid understanding of:
•  Object-Oriented Programming (OOP)
• Data Structures & Algorithms
• Design patterns

Experience in at least one of:

 Desktop application development

 Backend systems

 Plugin/add-in development

• Strong experience working with APIs and integrations
• Good debugging and problem-solving skills

Good to Have

• Experience with plugin ecosystems or extensible applications
• Familiarity with WPF / WinForms
• Exposure to Python scripting
• Experience with JSON, XML, SQL
• Interest in 3D systems, CAD, or engineering tools

Domain Exposure (On the Job)

• Working with BIM tools such as Autodesk Revit
• Developing automation for engineering and design workflows
• Handling geometric and spatial data

It's a Contractual role for a particular project ongoing in the company, duration will be 1 year or may exceed as per the project requirement, After that the candidate might get opportunity to get permanent role.

2. The candidate will be on Moschip's payroll only.

3. Candidate should be comfortable for directly visiting and working with client's place.

4. Salary Range for this role would be -

Candidate having experience of 3 years - 12 to 14 LPA

Candidate having experience of 4 years - 14 to 16 LPA

Candidate having experience of 5 years - 16 to 20 LPA

5. Immediate to 15 days joiner preferred

Education Qualification - B.Tech / M.Tech Only.

3 to 5 years of hands-on experience in Linux Device Driver development

Strong experience with Linux kernel programming & memory management

Experience with Zephyr OS / device driver model (porting bare-metal drivers).

Familiarity with RTOS linux kernel internals and hardware protocols (They mainly use AXI protocol, i2c, spi).

Strong knowledge of PCIe and DMA drivers

Proficiency in C / C++ programming languages

Experience working with hardware interfaces/protocols (AXI, I2C, SPI)

Key Responsibilities:

Security Program & Project Delivery

·      Lead the planning, execution, and delivery of security initiatives including vulnerability management programs, NAC implementation, SIEM integration, and incident response enhancements.

·      Coordinate cross-functional security projects across IT, infrastructure, compliance, and executive stakeholders.

·      Ensure alignment with security frameworks including NIST, ISO 27001, CIS Controls, MITRE ATT&CK, and regulatory standards like HIPAA and GDPR.

Technical Oversight & Reporting

·      Act as the SME across multiple domains including cloud security (AWS, Azure, GCP), endpoint security (Crowdstrike, Symantec), and network security (Fortinet, NAC, IDS/IPS).

·      Translate technical requirements into business-aligned roadmaps and timelines.

·      Own the development of project documentation including scope, timelines, resource allocation, risk logs, and communications plans.

Vulnerability & Risk Management

·      Collaborate with vulnerability and threat management teams to prioritize and drive remediation projects.

·      Design and deliver reporting dashboards and metrics (KPIs/KRIs) for executive leadership.

·      Support remediation planning from external assessments (e.g., Red/Purple Team, penetration testing).

Incident Response Coordination

·      Partner with SOC and engineering teams to ensure effective execution of the Cyber Incident Response Plan (CIRP).

·      Facilitate tabletop exercises, after-action reviews, and response drills aligned with NIST 2.0.

Vendor & Stakeholder Management

·      Coordinate security vendor evaluations, POCs, onboarding, and performance reviews.

·      Work with 3rd party consultants, auditors, and MDR service providers to ensure timely delivery of contracted services.

·      Act as liaison between technical teams and leadership to manage expectations and ensure strategic alignment.

Continuous Improvement & Governance

·      Maintain and update project governance structures to align with industry best practices.

·      Champion continuous improvement by assessing and refining project methodologies, tools, and templates.

·      Contribute to policy updates, compliance audits, and control gap remediation plans.

Required Skills & Qualifications:

·       Bachelor’s degree in Cybersecurity, Information Technology, or related field.

·       8+ years of IT experience with a minimum of 3–5 years in a dedicated cybersecurity or InfoSec project management role.

·      Proven success delivering complex, cross-functional security projects in manufacturing, healthcare, or enterprise environments.

·      Strong understanding of cybersecurity domains including cloud security, endpoint protection, identity management, and threat detection.

·      Familiarity with GRC processes, compliance audits, and risk frameworks (NIST, ISO, CIS, HIPAA, GDPR).

·      Proficiency in project management tools (e.g., Jira, MS Project, Smartsheet) and reporting dashboards (e.g., Power BI, Tableau).

·      Exceptional written and verbal communication skills, including executive-level presentation and documentation abilities.

Preferred Certifications:

·      PMP, PRINCE2, or equivalent Project Management certification

·      CISSP, CISM, or CISA (strongly preferred)

·      Certified ScrumMaster (CSM) or other Agile experience a plus

Responsibilities and Duties

  Can work on live projects of international clients.

  Can handle multiple projects

  Error-free coding.

Requirement -

  Minimum 3 Years Experience.

  Knowledge in Custom PHP, Codeigniter, Laravel

  Knowledge in MYSQL

  Knowledge in HTML5, CSS3

  Knowledge in Javascript

  Knowledge in Jquery

  Knowledge in Ajax

  Knowledge in Web API & Rest API

  Knowledge in Third Party API Integration

• 4 to 7 years of experience (or equivalent understanding of software engineering)
• Strong in Javascript & Typescript + frameworks like React, Next.js, Angular, etc.
• Strong experience in architecting complex, distributed systems in public or private cloud
• Willingness and interest in learning new tech/processes (Python, Airflow, Postgres, etc.)
• Willingness to travel to offices in New York City, San Francisco, and Hyderabad

• Develop, test, and deploy fast and scalable web apps
• Assist high-end web applications using , Node JS , Mongo DB , Angular9+
• Responsible for solving complex technical issues and giving quick solutions
• Active in client communication to understand functional requirements
• Assist in design, coding and testing
• Provide quick and simple technical solutions
• Ensure quality projects are delivered within defined timelines
• Maintain database to ensure strong optimization and functionalities
•  Designing and maintenance of fully functional large relational and non-relational databases
• Timely deployment of web apps on the cloud
•  Server management and cloud-based infrastructure
• Establishment and integration of development tools as required
• Identification of application issues when deploying the apps
• App deployment on the cloud along with solving debugging issues
• Coding architecture for frontend and backend
• Building interactive consumer data
• Creating features in apps that have a mobile responsive design
• Testing applications and fixing bugs, along with security and data protection features
• Establish code architecture decisions for supporting scalability and good performance
• Makes use of popular front-end frameworks like Bootstrap, LESS, etc and design UI components
• Participation with developers for the creation of scalable RESTful APIs
• Conducting code reviews of developers

• A Bachelor’s in a related computer science field.
• Expertise and experience in the four main technologies – MongoDB, ExpressJS, Angular, and NodeJS
• Knowledge of HTML/CSS, jQuery, Python, OOPS, UI/UX design, AWS, Git, and design framework, web services, JSON, AJAX, cryptography, and security,
• Experience implementing applications using Angular or React
• Experience creating front end applications using HTML5, Angular, LESS/SASS frontend CSS frameworks like Bootstrap, etc.
• In depth knowledge of NodeJS, ExpressJS or Restify
• Experience implementing applications using Angular
• Hands-on experience with JavaScript Development on both client and server-side
• Experience with modern frameworks and design patterns,
• Experience with cloud technologies also a plus

Desired Candidate Profile

• Excellent verbal and written communication skills
• Familiarity with a variety of software programs, such as Photoshop, InDesign and Flash
• Understanding of 3D Modelling, Animation and Character Development
• Knowledge of how to develop brand identities through multi-channel marketing
• Good comfort level interacting with high-profile clients and industry professionals
• Evidence of participation in ongoing professional development opportunities in the areas of graphic design or social media
• Recent hands-on experience with applying design, copy, or web best practices
• Professional business skills, such as negotiation, project management, and leadership
• Web design experience an advantage, especially using HTML5 and WordPress
• Talent in presenting information concisely and accurately, with keen attention to detail