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Technical Program Manager
Banking Industry
Technical Program Manager
Banking Industry 's logo

Technical Program Manager

at Banking Industry

Agency job
3 - 5 yrs
₹10L - ₹17L / yr
Kochi (Cochin), Mumbai, Bengaluru (Bangalore)
Skills
Project Management
skill iconData Analytics
Program Management
SQL
Client Management
Project implementation
Process analysis
Process Optimization
Mapping
Stakeholder management
Process improvement
Customer Relationship Management (CRM)

Required Skills: Project Management, Data Analysis, SQL queries, Client Engagement

 

Criteria:

  • Must have 3+ years of project/program management experience in Financial Services/Banking/NBFC/Fintech companies only.
  • Hands-on proficiency in data analysis and SQL querying, with ability to work on large datasets
  • Ability to lead end-to-end implementation projects and manage cross-functional teams effectively.
  • Experience in process analysis, optimization, and mapping for operational efficiency.
  • Strong client-facing communication and stakeholder management capabilities.
  • Good expertise in financial operations processes and workflows with proven implementation experience.

 

Description

Position Overview:

We are seeking a dynamic and experienced Technical Program Manager to join our team. The successful candidate will be responsible for managing the implementation of company’s solutions at existing and new clients. This role requires a deep understanding of financial operation processes, exceptional problem-solving skills, and the ability to analyze large volumes of data. The Technical Program manager will drive process excellence and ensure outstanding customer satisfaction throughout the implementation lifecycle and beyond.

 

Key Responsibilities:

● Client Engagement: Serve as the primary point of contact for assigned clients, understanding their unique operation processes and requirements. Build and maintain strong relationships to facilitate successful implementations.

● Project Management: Lead the end-to-end implementation of company’s solutions, ensuring projects are delivered on time, within scope, and within budget. Coordinate with cross-functional teams to align resources and objectives.

● Process Analysis and Improvement: Evaluate clients' existing operation workflows, identify inefficiencies, and recommend optimized processes leveraging company’s platform. Utilize process mapping and data analysis to drive continuous improvement.

● Data Analysis: Analyze substantial datasets to ensure accurate configuration and integration of company’s solutions. Employ statistical tools and SQL-based queries to interpret data and provide actionable insights.

● Problem Solving: Break down complex problems into manageable components, developing effective solutions in collaboration with clients and internal teams.

● Process Excellence: Advocate for and implement best practices in process management, utilizing methodologies such as Lean Six Sigma to enhance operational efficiency.

● Customer Excellence: Ensure a superior customer experience by proactively addressing client needs, providing training and support, and promptly resolving any issues that arise.

 

Qualifications:

● Minimum of 3 years of experience in project management, preferably in financial services, software implementation, consulting or analytics.

● Strong analytical skills with experience in data analysis, SQL querying, and handling large datasets.

● Excellent communication and interpersonal skills, with the ability to manage client relationships effectively.

● Demonstrated ability to lead cross-functional teams and manage multiple projects concurrently.

● Proven expertise in financial operation processes and related software solutions is a plus

● Proficiency in developing business intelligence solutions or with low-code tools is a plus

 

Why Join company?

● Opportunity to work with a cutting-edge financial technology company.

● Collaborative and innovative work environment.

● Competitive compensation and benefits package.

● Professional development and growth opportunities.

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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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