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Program Associate

Program Associate at Grexa AI Pvt Ltd · Navi Mumbai · 1 - 3 years · ₹4L - ₹7L / yr · Raised funding · Posted 1 Apr 2026

Grexa AI Pvt Ltd's logo

Program Associate

Basil Doss's profile picture
Posted by Basil Doss
1 - 3 yrs
₹4L - ₹7L / yr
Navi Mumbai
Skills
Client Servicing
Customer Retention
Client Management

About Grexa

Grexa AI is a venture-backed startup on a mission to build the world’s first Marketing AI Platform for small businesses - a fully autonomous system that drives Real Revenue by automating and optimizing digital marketing.


Founded by 4 seasoned IIT alumni and former Testbook Founders / CXOs (scaled to $30Mn ARR business with 1,000+ employees, successfully acquired by a leading edtech company), the team brings deep product expertise, execution speed, and a track record of building at scale.


We’re funded, building fast, and assembling a high-performing team to disrupt the global digital marketing space from India. If you’re excited to solve real problems and build transformative AI products - this is your calling.


Key Responsibilities

  • Create and implement processes to deeply understand the client’s business as well as to onboard them such that they integrate Grexa into their daily operations confidently.
  • Continuously monitor client engagement metrics to identify opportunities for optimization, proactively intervening to enhance platform adoption and satisfaction.
  • Act as the strategic bridge between clients and internal teams, ensuring seamless resolution of operational needs while driving continuous improvement.
  • Champion the voice of the client by collecting rich feedback and delivering it as actionable insights to influence product development and service innovation.
  • Strategically identify growth opportunities among clients, advising clients on how to unlock more value through advanced features and tailored solutions.
  • Own the client journey end-to-end such that Grexa’s renewal and revenue expansion objectives are met.


Requirements

  • 1 to 3 years of work experience in Program Management, Operations, or Growth roles etc
  • Experience in designing and scaling operational processes.
  • Strong problem-solving skills with a focus on execution and delivering results.
  • Proactive, detail-oriented, and outcomes-driven — someone who can solve on-ground problems in real time
  • Excellent stakeholder management and communication skills.
  • Proficiency in basic tech tools like CRM systems, Excel, WhatsApp APIs, marketing tools, etc.


Why Join Us

  • A high-growth environment with real ownership from day one — this is not just a role, it’s a launchpad for your career
  • Work directly with founders and cross-functional teams on impactful client journeys and product feedback loops
  • Energy and agility of a startup with structured processes that support long-term growth
  • Tools, support, and mentorship to fast-track your learning curve
  • Access to cutting-edge AI-driven solutions and automation technology
  • Opportunity to be part of a mission that’s transforming how businesses scale and serve their clients
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About Grexa AI Pvt Ltd

Founded :
2024
Type :
Product
Size :
20-100
Stage :
Raised funding

About

Effortlessly drive your business growth with Grexa AI. Automate your marketing – Local SEO, Social Media, Online Ads, Website & everything in between.
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Before deliverables are shared with clients:

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The objective is to act as a quality-control layer between internal execution and client delivery.


6. Working Hours & International Client Coordination:

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Educational Qualification & Experience:

  • Bachelor's degree in Marketing, Digital Marketing, Business Administration, Communications, Management, or a related field.
  • A postgraduate qualification in Marketing, Business Management, Digital Marketing, or a related discipline is an added advantage.
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  • Experience working with international clients, preferably across Dubai, Canada, Australia, the United States, and other international markets.


Ideal Candidate Profile:

The ideal person for this role should be:

  • Highly organized and proactive.
  • Comfortable managing multiple projects simultaneously.
  • Strong in client communication.
  • Comfortable working with technical and non-technical teams.
  • Business-minded rather than task-oriented.
  • Able to understand both marketing strategy and execution.
  • Comfortable with ambiguity and changing priorities.
  • Strong at follow-ups and accountability.
  • Detail-oriented without losing sight of the bigger picture.
  • Curious about AI and emerging marketing technologies.
  • Comfortable taking ownership of problems instead of simply escalating them.
  • Able to convert client requirements into structured internal execution.


Work Location: In person

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Bonus Points If You Understand

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  • Client Retention Strategies
  • Customer Success Processes


Tools You'll Use


  • Pipedrive
  • Slack
  • Google Meet
  • Google Workspace
  • Service Provider Pro


What Success Looks Like


Within your first few months, you'll be expected to:

  • Manage client communications confidently
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Why Join SERP Forge?

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  • Direct impact on client retention and business growth
  • Opportunity to help shape our client success processes
  • Collaborative and growth-focused environment
  • Long-term career progression opportunities


How to Apply:

Please send:

  • Your resume
  • A short introduction about yourself
  • Details of your client-facing experience
  • Any experience with SEO, digital marketing, SaaS, or agency services


Shortlisted candidates may be asked to complete a client communication assessment or account management exercise.

If you're passionate about building client relationships, delivering exceptional customer experiences, and helping clients succeed, we'd love to hear from you.


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  • :Excellent verbal and written communication skills.
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  • Proficiency in MS Excel/Google Sheets, MS Office/Google Workspace, and CRM tools..
  • Strong ownership, accountability, and attention to detail.



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Experience: 1–2 Years

Location: Jaipur

Employment Type: Full-Time

Industry: Digital Marketing Agency


Job Overview:

We are looking for a CRM Executive to manage day-to-day process coordination, CRM updates, internal team follow-ups, and client-related requirements. The candidate will work closely with Sales, Marketing, SEO, Social Media, Content, Design, and other teams to ensure smooth workflow and timely completion of tasks.


Key Responsibilities:

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Shelly Singh
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Manage campaigns from onboarding and setup through execution, optimisation, and final delivery.

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Product Marketing Manager — ADDA

Location: Bengaluru / Remote-friendly, must be living in Apartment Complex

Read this First: Is this role right for you?

This role is about marketing to our existing customers, not winning new ones.

As our Product Marketer, you'll help customers:

  1. See the value. Understand which of their everyday problems each ADDA feature solves.
  2. Use it well. Know exactly how to adopt and get the most out of those features.

Your north-star metric is customer retention. You succeed when customers use more of ADDA, get more value from it, and stay with us.

This role is not about acquisition. If most of your experience is in performance marketing, growth marketing, SEO, paid campaigns, or converting prospects into paying users, this role won't be the right fit. We'd rather tell you that now than waste your time.

Responsibilities

  1. Product marketing inside and outside the product. Inside, that means in-product nudges, pop-ups, tooltips, walkthrough videos, and notifications. Outside, it means social posts, blogs, website pages, emails, and WhatsApp communication. Both are yours, end to end.
  2. Launching new releases. Tell customers what's new and persuade them to start using it.
  3. Driving ongoing adoption. Run continuous programs such as Feature of the Month, customer success stories, feature highlights, and social content, so features get discovered, adopted, and used regularly.
  4. Keeping every asset current. Update the website, decks, USP docs, pricing, screenshots, and case studies as the product evolves.
  5. Shaping features from the start. Work with Product Managers at the PRD/FS stage to agree on the pain points, benefits, product marketing plan, and discoverability of each feature.



What we're looking for

  • 4–6 years in product marketing at a B2B SaaS product company
  • Evidence of owning a launch end to end: positioning through to adoption, not just producing the assets someone else specified
  • Strong creative skill across formats — blogs, product pages, emails, in-product copy, setup guides, social posts and other shareables, videos
  • Comfort with numbers: you can pull product usage data, read a funnel, and say honestly whether something worked
  • The discipline to run a content calendar.
  • Hands-on experience on visuals and short videos (Canva, editing, or strong AI-tool leverage)


Why ADDA?

  • ADDA is a Make in India, profitable and 17 years old globally trusted SaaS product — 25,000+ communities, 7.5M+ residents, 10+ countries.
  • You sit between Product and Marketing with real ownership and a direct line to leadership
  • Remote-friendly. Competitive salary


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Yashaswini Mitta
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Bengaluru (Bangalore)
3 - 8 yrs
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Customer Success

ABOUT REO

Who we are

Reo.Dev is a modern revenue stack for Developer focused companies. We help Developer Tool companies identify which Engineering Teams have an Urgent need for their product and the highest likelihood of conversion. We capture and analyze a wide array of developer activity data from Github, Docs, Docker Installs, Communities, other dev specific sources and convert them to sales signals.


Great! Now let’s talk about You and this Role! 🙌

🎉 What will you be working on?

  • You will own and manage success for named accounts. This means doing everything and anything that they are retained, grow in revenue and find success with Reo.Dev. This also includes
  • Owning customer/ account onboarding and setup
  • Working with them to understand their goals and explain how the product helps them in achieving these goals
  • Acting as a product consultant, guiding them with settings and implementations that will be needed for them to achieve their goals
  • Being the key channel of customer feedback. Liaison with various team to see that customers are able to get the desired output.
  • You will own customer renewals and up-sales. This means you will:
  • Own expansion revenue from your accounts
  • Own relationships with customers and buyers in the account.
  • Advice them on the right product packages and upgrades they might be needing in their growth journeys
  • Spearhead product adoption within the customer enterprise

👯 Skill we are looking for in this role

  • This is a critical role in a fast-scaling environment. We are looking at ambitious Account Managers / CS reps with experience in early stage companies . Few qualities will be preferred however:
  • Past experience of working in an early SaaS startups (2-3 years) or
  • Past VC/ Management Consulting Experience (3-4 years) or
  • Past experience of being in a client facing role
  • Past experience of managing US based accounts
  • MBA from Tier 1 institutes


👯 What qualities we look for in our team members?

While there is no stencil for the type of people we like, there are a few traits that might make Reo.Dev a better fit for you. Reo.Dev might be a good fit if you:

  • Work hard, hands-on and want to grow really fast.
  • Care about your work a great deal, find it highly unsettling if the quality of work is even slightly sub-par.
  • Execute fast.
  • Are hands on (we will not have elaborate reporting structures for the foreseeable future and hopefully ever).
  • Are someone people like to work with, low on ego, high on humility
  • Have the ability to fail, learn and keep trying till you win. Start-ups are tough and we will not get everything right the first time
  • Have a longish view of your career growth and not optimising for the next 1-2 years.


Read more here:

👋 Hi There, Meet Reo.Dev

  • Origins: Reo.Dev was founded in March 2023 by Achintya, Gaurav and Piyush – All of them are 2nd time Entrepreneurs [read more on the Founding team below]
  • Value Prop: Reo.Dev provides Revenue Intelligence for Developer tool companies. We are category creators and currently no other company has the capabilities Reo.Dev has. Our closest parallel is 6sense.com which operates in the B2B SaaS industry and does not serve DevTool companies
  • Customers: Our Customer base includes some of the most respected DevTool companies [see more details below]. All of our Customers are in the US and EU. We are hugely Customer centric and satisfaction scores are very high. [read more on customer feedback below]
  • Traction: We have grown 5X in 2024 vs. Dec’2023 and are on track to grow 10X in 2024 vs. Dec’2023. We price at a Premium and have 90%+ Gross margin
  • Funding: We are funded by the most reputed VCs from India and the US [see more on Fundraise below]


Origins and Value Prop

🏗️ About the Developer Tools industry:

Developer tools is a $500 billion industry, generates $50B in revenue annually and has been growing at 22% year on year. Source

By definition, this industry is at the frontier of technology. Innovation happens extremely fast in this industry. Teams need to have a strong technological background to build for this industry

Developer tools can scale up globally, generate strong revenue and have high profit margins


🏆 Reo.Dev Value Prop

Reo.Dev is a modern revenue stack for Developer focused companies. We help Developer Tool companies identify which Engineering Teams have an Urgent need for their product and the highest likelihood of conversion. We capture and analyze a wide array of developer activity data from Github, Docs, Docker Installs, Communities, other dev specific sources and convert them to sales signals.

Our customers include CROs, VP Sales, VP Marketing, AE, SDR teams and Marketing teams of Devtool companies


👷‍♂️ Founding Team:

Reo has been founded by experienced entrepreneurs. All three founders have a strong track record of building start-ups and leading teams

  • Achintya: Achintya was previously the co-founder at Phyllo, which is a developer tool company. Phyllo raised ~$18M in VC funding from top tier VCs. Achintya is a Chemical Engineer from IIT Delhi (2009) and MBA from Indian School of Business (2013)
  • Piyush: Piyush is a second time entrepreneur. He previously founded Scholr, which was an EdTech start-up and was acquired by BYJU’S in 2020. Piyush is a Mechanical Engineer from IIT Kharagpur (2008) and MBA from India School of Business (2013)
  • Gaurav: Gaurav is a senior Tech leader with 16 years of experience. Previously he was VP Engineering at Ninjacart (valued at $1B+) and CTO of Kuliza where he led a team of 150+ developers. He is a Computer Science Engineer from IIIT Allahabad (2006)


💡 As co- founders we take pride in the fact that people who have worked with us in the past, want to work with us again!


Customers and Traction

In 9 months since Product Launch, we have amassed a large customer base comprising of some of the most well known and highly reputed DevTool companies. 90% of our Customers are HQ’d in North America and Europe



Some of our Customers:

Customer Feedback and NPS:


Our customers love us!! Check this out!

https://www.youtube.com/watch?v=DzvixiSd7GA

Customer Feedback

Unleash Shorts.mp4

“Reo Helped us identify needle in haystack accounts. We overachieved our targets for consecutive months with Reo.Dev”

**Micheal, CMO, Unleash [Spark Capital. Series A| Open Source Feature Mgmt. Platform]**

Aporia Shorts.mp4

“The most beautiful things about Reo.Dev is that it was built for developer focused companies. We saw a 2X increase in meetings booked!”

**Shai Alani, VP Marketing, Aporia [Tiger Global. Series A | ML Ops Platform]**

Fluree Shorts (1).mp4

“Reo.Dev data is some of the best data I have ever used. It helped us increase sign-ups by 30%”

Kevin Doubleday, Director - Marketing, Flur.ee [Sinewave. Series A | Data Mgmt. Platform]

Lightbend Shorts (1).mp4

“With Reo.Dev, we identified more than 10,000 target accounts that we had never interacted before”

**Alec Cross, VP Sales, Lightbend [Greylock, Dell Capital. Series D| Low Latency Microservices]**

Chronicle Shorts .mp4

“Reo.Dev is integrated into our SDR process. It is helping us learn who is evaluating our competitors and triangulate intent on web”

Andrew Twigg, Sales Director, Chronicle [Low Latency Trading PaaS]

WhatsApp Audio 2023-10-19 at 10.52.54 AM.mpeg

“I was never able to crack technical prospecting and this cracked it.”

Micheal, AE (Outsourced), Outerbounds [Foundation Capital, Series A | AI Infra platform]

Traction

In 2024, we have grown 5X vs. 2023 and are on track to grow 10X by the end of the year!



Fundraise

Pre-Seed round: Q3’2023

Read about our Pre-Seed round here:

https://inc42.com/buzz/reo-dev-bags-funding-to-provide-sales-intelligence-to-developer-focused-enterprises/

https://business.outlookindia.com/corporate/reodev-secures-12-million-in-pre-seed-funding-round-led-by-india-quotient

https://entrackr.com/2024/02/revenue-intelligence-startup-reo-dev-raises-1-2-mn-led-by-india-quotient/


Seed round: Q2’2024

We have raised a Seed round funding in Q2’ 2024 from one of the most reputed VC funds in the US. This round has not been announced yet.


Series A: Q2’ 2026

Reo.Dev just raised $11.3M in Series A funding (Q2**’**, 2026), led by Elevation Capital, with participation from Heavybit, India Quotient, Foster Ventures, Uncorrelated Ventures, and other angel investors. This brings our total funding to $15.3M.

Media:

  • Reo.Dev Raises $11.3 Million Series A to Scale AI Signals for Companies Selling to Engineering Teams (PR Newswire)
  • Reo.Dev raises $11.3M in Series A led by Elevation Capital (YourStory)
  • Reo.Dev Bags $11.3M Series A to Scale Across the US (Yahoo Finance)
  • Reo.Dev Raises $11.3M in Series A Funding (FinSMEs)


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