Project Manager - Operations at global management research and consulting firm · Mumbai · 5 - 10 years · ₹15L - ₹28L / yr · Posted 18 Jan 2023

• Background in Project Management, Client Service Operations
• Must have 6-8 overall experience, with 2-3 years in a technical lead role designing and building backend systems
• Good understanding of Agile methodology
• Excellent business communication skills
• Strong people management capabilities. Confident and self-motivated with experience
in effectively negotiating with and influencing others.
• Possess a pro-active and resilient posture, stay focused, and be committed to delivering across multiple functions.
• Ability to gather and analyze facts and data, provide value-added analysis and recommendations to management, make a quality judgment and support critical decisions risk response.
Responsibilities:
• Defining product strategies for new product development
• Implementation of uniform technical methods in user acceptance testing
• Understands features and interdependencies within the tools and acts as a technical lead to contribute to various implementation projects.
• Planning and monitoring of the project deliverables from the team.
• Develops guidelines, procedures and programs for internal operational adherence
• Mentor the project team in executing the identified projects.
• Supports strategic selling opportunities by providing technical expertise and advice during the sales process.
• Define product roadmap for new products
• Write up workflows and dig deep into solutions.
• Develop and maintain checklists and programs to ensure adequate operational controls.
• Improve customer experience by keeping governance on operational process
• Plan internal quarterly technical needs and work with IT team to prioritize development
• Make recommendations to the management about risks, policies and audit triggers.

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We are seeking a Senior Technical Product Manager with 6+ years of experience to own product strategy and delivery end-to-end. You'll define the roadmap, translate business needs into clear requirements, and drive execution with engineering and design, using technical depth to partner on APIs, integrations, and platform decisions.
Key Responsibilities
• Own and communicate the product roadmap and priorities
• Gather requirements from stakeholders and users; write clear specs
• Partner with engineering and design through agile delivery
• Make data-driven decisions using product analytics
• Balance business goals, user needs, and technical constraints
• Track outcomes and iterate on the product
Mandatory Skills
• 6+ years in product management for technical products
• Roadmap ownership and prioritization
• Strong requirements gathering and user research
• Agile delivery with engineering teams
• Data-driven decision making (analytics)
• Excellent stakeholder communication
Nice to Have: technical background (APIs/architecture); SaaS/platform product experience
Location : Mumbai
Big Picture (The Opportunity) :
Are you looking for an opportunity to advance your Career? & If you are able to maintain a positive attitude even when everything goes wrong, if you are detail oriented and self motivated with a passion to learn and improve your skills and knowledge, we have a perfect job for you !
What do we want from you ? (Our Expectations) :
- Zero to 2 years experience in Linux Operating System.
- Flexible working hours - able to support occasional nights, weekends, and call-ins, able to quickly adapt to a constantly changing faced paced environment. Open to travel to sites.
- An ideal person who is excited and motivated about running and supporting a production - grade critical infrastructure and looks for opportunities to improve processes with automation.
What are you required to do ? (Your Responsibilities) :
- Proactively maintain and develop all linux infrastructure technology to maintain a 24*7*365 uptime service.
- Engineering of systems administration-related various solutions for our various SAAS products and projects as well as operational needs.
- Proactively monitoring system performance and capacity planning.
- Providing technical support to customers for Applications, Operating systems, and networking.
- Will also be the first point of contact for our clients, where installations are placed on a permanent basis, for basic troubleshooting and problem solving.
- Fault finding, analysis and logging information for reporting of performance exceptions.
- Maintain best practices on managing systems and services across all environments.
Skills & Qualification Required (Add Value) :
- Graduate - Preferred to have Bachelor‘s Degree in Engineering, Computer Science or related field.
- He / She should be familiar with the installation and configuration of Linux operating systems and setup and operation of TCP/IP networking on Linux systems also familiar with Internet concepts including SMTP, IMAP, POP, HTTP, DNS, LDAP and related protocols.
- You should possess excellent communication skills .
- Knowledge of Email concepts, Helpdesk Concept , VoIP Concept , Cloud computing will be an added advantage.







