
Summary of the role
The person will work closely with the overseas stakeholders, senior management team & internal departments. His/ her work will have an immediate impact on strategic initiatives, productivity, overseas program management and communicating objectives between overseas management teams and Indian stakeholders and Co-Founders office and also other departments.
The person will work closely with the CEO of Impact Guru Foundation, India, the US Board and other vertical heads in order to aggregate, review, and prepare deliverables for the United States market.
The person will have to focus on international relations, interdepartmental collaborations and business stakeholder management to evolve our fundraising platform into a world-class experience for our fundraisers and establish a platform for providing intelligent insights for internal stake holders as well.
Roles & Responsibilities
● General Operations and Management
● Central link between Impact Guru Inc. India and Impact Guru Foundation vertical heads: Development, Communications, Programs, Impact, IT, and Finance
● Develop and manage shared internal documents
● Overall administrative support from India
● Special projects and assignments
● Donor Stewardship and Communications
● Manage the outreach communications calendar and pipeline
● Evolving strategic business initiatives from development to successful execution under the guidance of senior leadership and departmental heads.
● Understand and resolve challenges to manage international (US) relations and constantly develop international leads to improve IGF visibility and reach in the international market.
● Review, design, and execute on improvements to org structure, find knowledge and skills gaps and help address them Improve current processes and coordinate organizational procedures for optimized efficiency and productivity.
● Strategize campaigns to build close relations with new & existing Partners
● Serve as liaison between US office, senior leaders, and CEO, regarding company climate, employee well-being, project updates, proposals, and planning.
● Oversee daily operations through collaboration with senior management and international stakeholders.
● Build and develop relationships with all employees for increased efficiency and effective responsiveness into existing operations, and help to define new operational strategies, working with CEO and executives on special projects.
● Serve as a subject matter expert, handling inquiries and developing action plans to address them, and assisting with the preparation and dissemination of communications.
● Provide direction to the team & personally drive efforts to ensure targets for the department are met consistently.
● Ensure timely & accurate reporting by all team members
● Provide premier support and service to US-based donors and prospects coming to India to visit IGF, India programs
● Serve as primary point of contact and support for visitors leading up to, and during, their time in India
● Database Management and Maintenance
● Prospect research
● Grant Research and Pipeline Management - Lead role in researching and identifying corporate, foundation, and institutional proposal opportunities from United States-based entities
Grant calendar and pipeline management
Key interactions
● Internal: candidate will report into Impact Guru Foundation Co-Founders & their office, and closely work with the Development team in India.
● The candidate will report into the CEO of Impact Guru Foundation, India and closely work with the Development team in India.
● Strong interpersonal skills, which enable you to build meaningful relationships with diverse others and invest them, and a focus on collaborating to reach outcomes with teams.
● Energetic, enthusiastic and a team-player. Ability to work independently, manage multiple projects and timelines efficiently with minimal oversight, learn quickly on the job, and thrive under pressure
Professional Experiences
● High on integrity, accountability and drive. Growth-oriented mindset and a drive to develop self as well as to challenge and improve existing systems and approaches.
● Excellent critical thinking skills and ability to analyse complex data sets from varied sources (both quantitative and qualitative), drawing narratives, and communicating impact stories to external partners.
● Minimum 4years of Prior experience in an NGO, Foundation, fundraising, start-up environment.
● Excellent communicator in written and verbal form.
● Extremely versatile, dedicated to efficient productivity.
● Nimble business mind with a focus on developing creative solutions.
● Strong project reporting skills, with a focus on interdepartmental communication.
Qualifications
● Bachelor's/Master’s degree in Business Administration or related field, or equivalent practical experience. (mandatory)
Functional & Behavioural Competencies
● Project management
● Multiple stakeholder management
● Growth mind-set
● Aggressive delivery targets-oriented mind-set
● Entrepreneurial mind-set
● Ability to deliver in high pace environment
● Excellent communication
● Dynamic personality
What do we offer?
● Attractive salary & performance-linked bonuses
● An opportunity to be in a leadership position of a high-growth start-up
● Fun, casual & flexible work environment
● Entrepreneurial, forward-looking, growth-driven & open work culture

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Designation - Sr Executive - Payroll
Location: Pune
Experience: 2-4 years
Office time - 10 to 7pm.
Key Responsibilities
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Please share profiles on email after shortlisting and schedule a face to face interview. Also connect with me only for this position.
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Customer Success Specialist
Why Reelo
In today’s customer centric world, it’s important for every business to market like the best brands in the world. As competition for customers’ attention increases, it has never been more important for small and mid-market F&B and retail businesses to have 360° view of the people that keep them in business. But collecting, understanding and taking action on customer data is riddled with market, resource, and technology challenges. Solving these challenges is why we get up in the morning.
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We understand that it's easier than ever to start a restaurant & retail business, it’s harder than ever to grow it. Specifically, most of these businesses have two challenges with growth:
1. Getting people to make their first purchase.
2. Getting those people to come back and buy again (and again and again).
These businesses and their teams already have 1,000 things to do — wrestling with overly complicated marketing tools doesn’t need to get added to the list.
Our SaaS platform makes it fast & easy for businesses to understand more about their customers and continously engage with them in a smart & automated way - making them look like a professional without the effort.
There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. For that, we’re building a strong, diverse team of curious, creative people who want to find purpose in their work and support each other in the process. If that sounds like you, we’d love to hear from you.
👉🏻 Read more on https://www.reelo.io
About the opportunity
As Reelo grows, we're looking for a passionate Customer Success Specialist to join our team for the next phase of growth. The Customer Success Specialist is responsible for the success of our customers by providing them with the resources and support they need to get the most out of our product. This includes onboarding new customers who have upgraded to a paid plan, providing training and support, and working with customers to identify and solve problems. The ideal candidate will have a strong understanding of SaaS products and services, as well as the ability to build and maintain relationships with customers.
This is a Work from Office role in Ahmedabad, Gujarat
What will you do?
- Responsible for driving revenue of existing accounts by ensuring renewals and upselling existing accounts
- Proactively reaching out to customers to ensure they are getting success using Reelo.
- Respond professionally to incoming inquiries from your customers.
- Being the one responsible, to ensure that your customers have a great experience with the product -a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible.
- Becoming an encyclopedia of knowledge about how Reelo works and what it is capable of.
- Build sustainable relationships and trust with customers through open and interactive communication and anticipating their needs better.
- Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions.
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- Past experience in account management/client services roles across
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- Excellent verbal, written communication, and presentation skills.
- Ability to respectfully handle complaints/ escalations
- A very consultative approach and passion for speaking to customers everyday
- Passion for technology and keeping up with latest trends
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- Organizational skills and experience improving processes
- The ability to explain complex topics in easy to understand and concise language
- Demonstrated drive to exceed performance expectations and ability to work with change.
Remember that there’s no such thing as the perfect candidate or background, which is what makes us unique and successful!
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