Business Management Consultant – Impact Guru Inc.

1. Design patterns- socket communication/ micro services architecture 

2. Caching - REDIS MEMCACHED etc

3. Database - MONGO, SQL etc. min 2yrs experience with these.

4. Features created for large concurrent requests.

5. Node Js, Go lang any asynchronous programming language min 2 yrs exp with any one of them.

6. Message Queues - RABBIT MQ, Kafka etc.

7. Logging and APM (application process manager) good to have.

8. DS ALGO good to have.

Key Responsibilities:

 Taking ownership of customer issues reported and seeing problems through to resolution

 Understand, interpret, reproduce, and diagnose issues reported by the customers.

 Researching, troubleshooting and identifying solutions to resolve product issues

 Should be able to handle voice calls, emails and online web sessions with the customer as part of technical troubleshooting

 Should exhibit patience and empathy while working with customer with an aim to drive positive customer experience

 Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

 Following standard procedures for submitting tickets to the engineering team for further investigation of unresolved issues

 Contributing actively towards knowledge base articles

 Adherence to strict SLA’s

 Ready to work in early morning, general and afternoon shifts, including weekends, on rotation basis

 Should demonstrate an aptitude and appetite for learning newer technologies while expanding on the core knowledge

 The engineer should be available to work in the late evening shift (4pm - 1am) if required.

Primary skills:

 3-8 years of relevant experience.

 Strong technical knowledge on:

• Cloud Technologies – AWS, Azure etc.
• Databases – SQL, Oracle, MySQL etc.
• Operating Systems – Linux, Windows etc
• Networking – Basic networking concepts and troubleshooting
•  Programming knowledge – Java, Python (Desirable, not a must has) o Prior experience with REST and SOAP calls.

 Excellent communication skills – English written and verbal

 HTTP technology and principles, including REST and SOAP principles (Required)

 JSON & XML Data formats (required)  Javascript Regular Expression (Good to have)

 Good understanding of networking protocols and applications (TCP/IP, proxies, load balancing, firewalls, etc.) (Required)

 Working knowledge of database technologies and SQL (Required)

 In-depth familiarity of Linux (Required) (advanced user; sysadmin experience a bonus, but not required)

 Strong analytical and logical reasoning for technical troubleshooting

 Ability to collaborate with cross-functional teams – Dev, QA, Infrastructure teams etc.

 Should be a team player who keeps team’s success before individual achievements

 Knowledge on data integration (Informatica/ Mulesoft)

Skills(anyone need )

Adobe Photoshop, Adobe InDesign, CorelDraw, Adobe Illustrator, Figma 

ROLE AND RESPONSIBILITIES

• Conceptualizing and executing creative print design ideas, including visuals for packaging and trade marketing
• Presenting ideas, concepts and design solutions to various stakeholders and incorporating feedback into your final design
• Working as part of a greater creative marketing team will help create a monthly marketing calendar
• Helps develop & adhere to brand guidelines & best practices for social media
• Creating monthly theme-based illustrations for article banners.
• Help in the selection of relevant and visually strong images for feature articles
• Selecting, editing, positioning and publishing images to accompany the text for each article. Ensuring relevant images are attached to the article.
• Publishing images with the help of writers & feature editors.
• Editing and publishing images of product/model shots done in-house
• Working closely with the writer(s) and photographer to get desired results
• Suggesting creative ideas for stories or images

We are looking to hire an experienced developer to join our dynamic team. As a developer, you will be responsible for creating a top-level coding-base using Angular best practices. Your role will require you to implement an exciting and streamlined user experience in the form of a Java-based desktop and mobile web-app.

To ensure success as a developer, you should have extensive knowledge of theoretical software engineering, be proficient in JavaScript, HTML, and CSS, and have excellent project management skills. Ultimately, a top-class Angular developer can design and build a streamlined application to company specifications that perfectly meet the needs of the user.

Experience: 3 years and more

Skills set: Angular, Reactjs, Javascript, HTML/CSS

Responsibilities:

• Designing and developing user interfaces using angular/react best practices.
• Adapting interface for modern internet applications using the latest front-end technologies.
• Writing JavaScript, CSS, and HTML.
• Developing product analysis tasks.
• Making complex technical and design decisions for Angular projects.
• Developing application codes and unit tests in Angular, Java Technologies, and Rest Web Services.
• Conducting performance tests.
• Consulting with the design team.
• Ensuring high performance of applications and providing support.

Requirements:

• Bachelor’s degree in computer science, computer engineering or similar.
• Previous work experience as an angular/ reactjs / frontend developer.
• Proficient in CSS, HTML, and writing cross-browser compatible code.
• Experience using JavaScript building tools like Gulp or Grunt.
• Excellent project management skills.
• Proven experience implementing front-end and back-end JavaScript applications.
• Excellent communication skills.
• Critical thinker and good problem-solver.

• Good Knowledge on CATIA V6 Customization using CAA 
• Proficient in Programming Languages like C++  or Python or C#
• Knowledge on GSD & Part Workbench of CATIA V6 
• Requirement gathering Analysis Design Development
• Conducting Unit Testing on developed CAA functionalities
• Strong knowledge of CATIA V6 and CAA development 3D Design
• Basic Knowledge on 3DExperience 
• Good Communication Skills
• Required experience: 2- 8 years
• Remote and Onsite working in Germany and Nagpur, India

• Bachelor’s degree in technology related field

• Minimum of 1 + years Major ERP system experience

• Functional / technical proficiency in designing, configuring and implementing in ERP System

• Strong understanding of order management, billing, and ERP master data

• Strong verbal and written communication ·

• Strong analytical and problem-solving skills, critical thinking and innovation

• Ability to work independently as well as in a team environment

• Must be detailed-oriented.

• Ability to develop repeatable development processes with supporting documentation.

• Corrugated Industry Experience

Screen-Magic is publisher of #1 business texting application on Salesforce & Zoho platforms. We are revered for our great customer support. Current high quality customer support is helping us growing well and to retain our leadership position in the market. With growing business, We have decided to expand our Customer support team. We are looking for a Customer support manager who can lead, manage and scale our support team, with goals of high performing customer support team.

Skills:

• Very good communication skills
• Experience of managing customer support team of atleast 10 members for international customers.
• Good Customer facing skills
• Good experience of managing teams
• Good technology background required for understanding complex technology issues.

Responsibilities:

• Setup, Manage customer support team, Setup KRA, SLAs using fresh desk like customer support tools.
• Keep your team motivated.
• Keep tab on all issues which are reported by various sources
• Keep in touch with Product team for new releases and training teams according to their responsibility
• Check quality of customer support tasks and plan the trainings & reinforcement sessions for improving in general customer support quality
• Report to management about customer success reports
• Invent/discover new channels and method to improve customer success
• Manage  budgets of Customer support team requirements
• Take care of hiring and retaining customer support teams
• Do upkeep of tools used for Customer success such as fresh desk, chat etc.

Information Security Responsibilities:
You are responsible for protecting the information resources to which they have access. Your responsibilities cover both computerised and non-computerised information and information technology devices (paper, reports, books,  recordings, computers, removable storage media, printers, phones, fax machines, etc.) that they use or possess.  You Must follow the information security practices set by the ISO, as well as any additional departmental or other applicable information security practices.You are expected to adhere to all Screen-Magic policies and exercise good judgement in the protection of information resources. 

SHIFT : US Shift