
Delivery Manager
Job Description
- Review customer orders and plan and coordinate in the execution of projects and manage the client accounts
- Develop scope and budget for projects
- Ability to understand all technical aspects of the project and its requirements, articulate and communicate the same to internal stakeholders
- Work with the Presales team to define the technical specification for features and functionalities and also determine the effort associated
- Hands-on experience in creating SDD, SRS, Gantt Charts, etc.
- Work closely with Engineering, Solutioning and Platform teams during requirement gathering and documentation phase to understand establish the scope of development work in projects
- Provide suggestions on implementation approach, limitations/complexity around implementation with respect to the platform used, and recommendations for alternative solutions
- Perform resource allocations and workload assignments according to project requirements.
- Report project status to customers and develop required project documentation.
- Serve as primary contact across all the projects being handled and concerns in assigned accounts
Must have skills:
- 8+ years of experience leading and delivering projects to high standards and managing high-value accounts
- Basic understanding of application development technologies like Python, ML, API Integration, etc.
- Good understanding of server/storage configuration, API Integration, Cloud deployment, and configuration
- Should have experience working with large government clients and/or large enterprises in BFSI, eCommerce, Healthcare, Retail, and other such verticals
- Proven track record of building positive and productive working relationships with customers for business growth
- Ability to analyze and troubleshoot issues in a timely fashion
- Ability to identify process improvements to achieve cost-effectiveness and time-saving
- Proven ability to operate with authority and take critical business decisions to meet customer expectations.
- Should have exceptional communication skills (verbal and written) in English
Essential Personal Attributes:
- Must be a strong relationship builder with experience within managing all stakeholders
- Interest in emerging technologies and how they can be applied to drive business outcomes
- Demonstrated commercial and business focus
- Negotiation and influencing skills utilizing a consultative approach
- Ability to multitask and prioritize work to meet timeframes
- Ability to take ownership of tasks as allocated and raise issues or request resources as appropriate
- Ability to communicate technical information to non-technical colleagues and clients.
- Excellent stakeholder management and reporting skills
- Must be able to translate technical environments into business language
- Strong commercial acumen

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We are seeking a hands-on eCommerce Analytics & Insights Lead to help establish and scale our newly launched eCommerce business. The ideal candidate is highly data-savvy, understands eCommerce deeply, and can lead KPI definition, performance tracking, insights generation, and data-driven decision-making.
You will work closely with cross-functional teams—Buying, Marketing, Operations, and Technology—to build dashboards, uncover growth opportunities, and guide the evolution of our online channel.
Key Responsibilities
Define & Monitor eCommerce KPIs
- Set up and track KPIs across the customer journey: traffic, conversion, retention, AOV/basket size, repeat rate, etc.
- Build KPI frameworks aligned with business goals.
Data Tracking & Infrastructure
- Partner with marketing, merchandising, operations, and tech teams to define data tracking requirements.
- Collaborate with eCommerce and data engineering teams to ensure data quality, completeness, and availability.
Dashboards & Reporting
- Build dashboards and automated reports to track:
- Overall site performance
- Category & product performance
- Marketing ROI and acquisition effectiveness
Insights & Performance Diagnosis
Identify trends, opportunities, and root causes of underperformance in areas such as:
- Product availability & stock health
- Pricing & promotions
- Checkout funnel drop-offs
- Customer retention & cohort behavior
- Channel acquisition performance
Conduct:
- Cohort analysis
- Funnel analytics
- Customer segmentation
- Basket analysis
Data-Driven Growth Initiatives
- Propose and evaluate experiments, optimization ideas, and quick wins.
- Help business teams interpret KPIs and take informed decisions.
Required Skills & Experience
- 2–5 years experience in eCommerce analytics (grocery retail experience preferred).
- Strong understanding of eCommerce metrics and analytics frameworks (Traffic → Conversion → Repeat → LTV).
- Proficiency with tools such as:
- Google Analytics / GA4
- Excel
- SQL
- Power BI or Tableau
- Experience working with:
- Digital marketing data
- CRM and customer data
- Product/category performance data
- Ability to convert business questions into analytical tasks and produce clear, actionable insights.
- Familiarity with:
- Customer journey mapping
- Funnel analysis
- Basket and behavioral analysis
- Comfortable working in fast-paced, ambiguous, and build-from-scratch environments.
- Strong communication and stakeholder management skills.
- Strong technical capability in at least one programming language: SQL or PySpark.
Good to Have
- Experience with eCommerce platforms (Shopify, Magento, Salesforce Commerce, etc.).
- Exposure to A/B testing, recommendation engines, or personalization analytics.
- Knowledge of Python/R for deeper analytics (optional).
- Experience with tracking setup (GTM, event tagging, pixel/event instrumentation).

- Experience building and managing large scale data/analytics systems.
- Have a strong grasp of CS fundamentals and excellent problem solving abilities. Have a good
understanding of software design principles and architectural best practices.
- Be passionate about writing code and have experience coding in multiple languages, including at least
one scripting language, preferably Python.
- Be able to argue convincingly why feature X of language Y rocks/sucks, or why a certain design decision
is right/wrong, and so on.
- Be a self-starter—someone who thrives in fast paced environments with minimal ‘management’.
- Have exposure and working knowledge in AI environment with Machine learning experience
- Have experience working with multiple storage and indexing technologies such as MySQL, Redis,
MongoDB, Cassandra, Elastic.
- Good knowledge (including internals) of messaging systems such as Kafka and RabbitMQ.
- Use the command line like a pro. Be proficient in Git and other essential software development tools.
- Working knowledge of large-scale computational models such as MapReduce and Spark is a bonus.
- Exposure to one or more centralized logging, monitoring, and instrumentation tools, such as Kibana,
Graylog, StatsD, Datadog etc
React Components/ Highly responsive well user interface.
Develop a flexible and well structured, along with the API's
Candidate must have good skills in
HTML/CSS
JavaScript
jQuery
JavaScript Frameworks
Front End Frameworks
CSS Preprocessors
RESTful Services/APIs
Responsive/Mobile Design
Cross-Browser Development
Content Management Systems
- Full stack development on cutting edge technology in Fintech domain.
- Ownership of complete backend code.
You should Have :
- Server Side languages knowledge: Node.js and express.js is the first choice, Python, Java
- At least 3+ years of server-side programming experience. We prefer ability over experience
- Solid experience working with databases, especially relational DB.
- Solid experience with version control (Git or Bitbucket or SVN).
- B.E. in Computer Science or Graduate/PG degree in Computer Science (this is optional, as we are more interested in your abilities and experience over a paper degree).
- Any experience working with real time projects in backend with node.js and express.js
- Develop and lead a world-class content team that will develop content for
online courses on Management related courses. This job
will equip the candidate with highly sought-after skills including leadership
and instructional designing
- Collaborate with business development & project management team to
meet content production deliverables
- Define & structure content development process, work with educational
content across all levels
Exp : 7- 15 yrs
- 7+ years strong technology background with excellent hands-on knowledge of Salesforce application development.
- Strong in developing Lightning components, Aura framework & UI designing web- pages. Hands on experience on LDS components and lightning app builder.
- Experience in consuming and exposing SOAP and REST based APIs
- Strong fundamentals in SFDC database with SOQL & SOSL
- Hands on Salesforce Channels such as Partner Community, Success Community & cloud communities.
- In depth understanding of SFDC Profiles / Roles and Sharing Rules , Validation Rules , Tasks , Workflow rules , Triggers , Process Builder etc.
- Experience with the https://ind01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fsalesforce.com%2F&data=04%7C01%7CRJagan%40TechMahindra.com%7C747a7614a2ca4743ec1b08d90ef65b00%7Cedf442f5b9944c86a131b42b03a16c95%7C0%7C0%7C637557273514172899%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=uDcwmfR55KJjKle%2FkoPprdxeypszF%2BW85MOJWXe0WU0%3D&reserved=0">Salesforce.com APEX data loader , https://ind01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fsalesforce.com%2F&data=04%7C01%7CRJagan%40TechMahindra.com%7C747a7614a2ca4743ec1b08d90ef65b00%7Cedf442f5b9944c86a131b42b03a16c95%7C0%7C0%7C637557273514182896%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=wsvlAMzgXJ35%2FTMHJPWUur54rXEEeL7GD5ZVqZk9Vd0%3D&reserved=0">Salesforce.com web services APIs
- Certified in SFDC technical domain would be preferred.
Job Description
The candidate must have ability to deliver the project alone or with the help of junior programmers. The candidates must have good communication skills to communicate with the clients and in-house cross-department team members.
Have sound knowledge in MVC Frameworks, Database Structure, CMS & eCommerce Development. Able to write clean code that follow industry standards and scalable.
Experience in Agile development process & Complete SDLC.
Skills-
Good experience into Core PHP - framework like Codeigniter.
Knowledge of HTML,Jquery, CSS, JavaScript, CSS, AJAX, MySql etc
Responsibilities and Duties
- Must be self-driven and highly organized.
- Design, code, test, debug and document software according to the functional requirements.
- Strong Logical Programming Skills required.
- Must have good communication skill.
- Self-starter and effective team player.
- Team leading and client interaction exposure would be an added advantage.
- Understanding the fully synchronous behavior of PHP
- User authentication and authorization between multiple systems, servers, and environments
- Integration of multiple data sources and databases into one system
- Familiarity with limitations of PHP as a platform and its workarounds
- Creating database schemas that represent and support business processes
Basic experience developing web applications using Cake PHP or other MVC framework
Strong PHP skills with any MVC Framework -Cake PHP / Laravel / Yii / Code ignitor, etc.
Strong MySQL, AJAX, jQuery, HTML & JavaScript skills
Experience integrating Payment Gateway and third-party PHP libraries is preferable
Work alongside a broader team with a focus on Design, UX, Optimization, Back End processes, DevOps Efficiency with the goal of delivering high-quality projects using the latest tech stack. A keen eye for detail, along with a passion to deliver quality, customer-focused solutions is absolutely essential.
Championing Web Development: You will be responsible for handling web development from ideation to production.
Collaboration with product manager and other developers, owning a large part of the process from problem understanding to shipping the solution.
Contribute best-in-class programming skills to develop highly innovative, consumer-facing web products.
Desired Profile
Great skills in PHP MVC frameworks like Laravel, CodeIgniter, etc.
Extensive Experience in API integration and development is required.
Experience in jQuery and AJAX.
Working knowledge of web technologies including HTML, and CSS is required.
Basic understanding of version control systems like Git and SVN.
Experience working with AWS or any other Linux Cloud Servers is a huge plus.
Passionate about writing clean, efficient, and maintainable code.
Strong analytical and debugging skills and experience building consumer systems at scale.










