Delivery Manager at Reverie language Technologies · Bengaluru (Bangalore), Mumbai, Delhi · 7 - 10 years · ₹10L - ₹18L / yr · Posted 27 Jul 2022
PythonDelivery Manager
Job Description
- Review customer orders and plan and coordinate in the execution of projects and manage the client accounts
- Develop scope and budget for projects
- Ability to understand all technical aspects of the project and its requirements, articulate and communicate the same to internal stakeholders
- Work with the Presales team to define the technical specification for features and functionalities and also determine the effort associated
- Hands-on experience in creating SDD, SRS, Gantt Charts, etc.
- Work closely with Engineering, Solutioning and Platform teams during requirement gathering and documentation phase to understand establish the scope of development work in projects
- Provide suggestions on implementation approach, limitations/complexity around implementation with respect to the platform used, and recommendations for alternative solutions
- Perform resource allocations and workload assignments according to project requirements.
- Report project status to customers and develop required project documentation.
- Serve as primary contact across all the projects being handled and concerns in assigned accounts
Must have skills:
- 8+ years of experience leading and delivering projects to high standards and managing high-value accounts
- Basic understanding of application development technologies like Python, ML, API Integration, etc.
- Good understanding of server/storage configuration, API Integration, Cloud deployment, and configuration
- Should have experience working with large government clients and/or large enterprises in BFSI, eCommerce, Healthcare, Retail, and other such verticals
- Proven track record of building positive and productive working relationships with customers for business growth
- Ability to analyze and troubleshoot issues in a timely fashion
- Ability to identify process improvements to achieve cost-effectiveness and time-saving
- Proven ability to operate with authority and take critical business decisions to meet customer expectations.
- Should have exceptional communication skills (verbal and written) in English
Essential Personal Attributes:
- Must be a strong relationship builder with experience within managing all stakeholders
- Interest in emerging technologies and how they can be applied to drive business outcomes
- Demonstrated commercial and business focus
- Negotiation and influencing skills utilizing a consultative approach
- Ability to multitask and prioritize work to meet timeframes
- Ability to take ownership of tasks as allocated and raise issues or request resources as appropriate
- Ability to communicate technical information to non-technical colleagues and clients.
- Excellent stakeholder management and reporting skills
- Must be able to translate technical environments into business language
- Strong commercial acumen
Shubham Vishwakarma
Full Stack Developer - Averlon
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Spring BootGEMBA CONCEPTS · TECHNOLOGY DIVISION
· JOB DESCRIPTION
Technical Delivery Manager – Services LOCATION Bengaluru (Hybrid) ABOUT GEMBA CONCEPTS EXPERIENCE 5–8 years REPORTS TO Chief Technology Officer TYPE Full-time Gemba Concepts helps manufacturers and enterprises improve how their operations run. Our technology division builds and runs Gemba Connect, a suite of enterprise SaaS products spanning warehouse management, logistics, ERP, and applied AI/ML, deployed across 30+ active client accounts in manufacturing, pharma, FMCG and retail.
ABOUT THE ROLE
We're looking for a technical leader to own Gemba's services business end to end: delivery, people, commercials and reporting. You'll run every client implementation and custom development engagement, build and manage the team that delivers them, and be the single point of accountability to clients and leadership for how services perform. You've written production Java code, can read a Spring Boot service and a SQL execution plan, and have since hired, reviewed and led delivery teams. The product roadmap stays with product leadership; everything we deliver to clients runs through you.
WHAT YOU'LL OWN Services business ownership
• Own the health of the services portfolio: delivery, client satisfaction, billing milestones and account growth.
• Run post-sale SOW execution. Ensure milestones are hit and billed on time, and follow up with finance and clients on receivables.
• Grow accounts by converting change requests and enhancements into scoped, priced, billable work.
• Track effort, utilisation and margin by account; act when an engagement turns unprofitable. Delivery
• Run multiple concurrent client implementations, owning scope, timeline, cost and quality.
• Plan and run sprints with Tech Leads: grooming, estimation, capacity planning, reviews and retros.
• Own go-lives (UAT, cutover, data migration, hypercare) and post-go-live support SLAs.
• Maintain RAID logs and delivery dashboards; flag risk early, with a proposed fix. Requirements and change control
• Be the single intake point between consulting teams, clients and engineering; convert requirements into user stories with testable acceptance criteria.
• Baseline scope and run a formal change-request process. Every change is priced in effort, cost and date before it's accepted.
• Make sure what's agreed is documented before it's built. People and hiring • Plan services headcount against the delivery pipeline and run hiring end to end (role definition, interviews, closing) at a high bar.
• Run goal-setting, regular 1:1s and performance reviews for the services team; give input on promotions, compensation and performance plans.
• Grow Tech Leads and senior engineers into people who can own accounts independently.
• Own team retention and morale. Know who's at risk before they resign. Gemba Concepts · Technology Division Page 1GEMBA CONCEPTS · TECHNICAL DELIVERY MANAGER – SERVICES Reporting
• Publish monthly services MIS to leadership: revenue billed, collections, on-time delivery, SLA adherence, utilisation, hiring and attrition.
• Contribute the services section to quarterly board reporting.
• Run monthly or quarterly business reviews with key client stakeholders. Technical oversight
• Work with Tech Leads on design reviews, integrations (ERP, WMS, third-party systems) and non-functional requirements.
• Lead incident triage and root-cause reviews on client escalations; track corrective actions to closure.
• Coordinate with DevOps on environments, CI/CD and release windows.
• Uphold security and compliance controls (e.g., SOC 2) across delivery. Improving how we deliver
• Drive adoption of AI-assisted development and testing tools, and measure whether they actually raise throughput per engineer.
• Tighten estimation accuracy, definition of done and release discipline across the services team. MUST-HAVES
• 5–8 years in software, including 2+ years as a hands-on Java developer and 2+ years in delivery or project management.
• 1+ year leading a team of 5+ directly, including hiring and performance reviews.
• Strong working knowledge of Java and Spring Boot. You can review a PR, understand how a service is structured, and challenge an estimate.
• Solid SQL: schema design, writing and debugging queries, and understanding of indexing, transactions and production issues such as slow queries and connection pool exhaustion (SQL Server/Azure SQL, PostgreSQL or MySQL).
• Hands-on exposure to cloud platforms (Azure preferred, AWS/GCP acceptable).
• Working experience with the commercial side of client engagements: SOWs, milestone billing and change orders. Margin tracking is a plus.
• Track record of delivering enterprise B2B software to external clients across multiple parallel engagements.
• Proficiency with Jira or Azure DevOps, Confluence and Git-based workflows.
• Clear communication. You can present to a client CXO, write a board-ready MIS, and give an engineer hard feedback. GOOD TO HAVE
• Domain experience in manufacturing, supply chain, warehousing, logistics or ERP.
• Background in an IT services firm or the services arm of a product company.
• Familiarity with microservices, REST API design and message queues.
• Experience delivering AI/ML features.
• Exposure to SOC 2 or ISO 27001 audits.
• Certifications (PMP, CSM, PMI-ACP) are welcome but won't substitute for a delivery and team-building track record. WHAT SUCCESS LOOKS LIKE IN YOUR FIRST 6 MONTHS
• 85%+ of implementations go live on the committed date.
• Billing milestones are invoiced on time, and receivables ageing is visibly down. • Every active account has baselined scope, a live RAID log and a change log.
• Services hiring is on plan, with near-zero regretted attrition.
• Leadership gets a monthly services MIS without having to chase it. WHO YOU'LL WORK WITH The services delivery team (engineers, Tech Leads, BAs, QA), product squads, DevOps, consulting teams, finance and client stakeholders.
WHY JOIN Own a real business line with direct access to leadership. Build the team and operating model your way. Work on enterprise products in active growth, including applied AI.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon