
Delivery Manager
Job Description
- Review customer orders and plan and coordinate in the execution of projects and manage the client accounts
- Develop scope and budget for projects
- Ability to understand all technical aspects of the project and its requirements, articulate and communicate the same to internal stakeholders
- Work with the Presales team to define the technical specification for features and functionalities and also determine the effort associated
- Hands-on experience in creating SDD, SRS, Gantt Charts, etc.
- Work closely with Engineering, Solutioning and Platform teams during requirement gathering and documentation phase to understand establish the scope of development work in projects
- Provide suggestions on implementation approach, limitations/complexity around implementation with respect to the platform used, and recommendations for alternative solutions
- Perform resource allocations and workload assignments according to project requirements.
- Report project status to customers and develop required project documentation.
- Serve as primary contact across all the projects being handled and concerns in assigned accounts
Must have skills:
- 8+ years of experience leading and delivering projects to high standards and managing high-value accounts
- Basic understanding of application development technologies like Python, ML, API Integration, etc.
- Good understanding of server/storage configuration, API Integration, Cloud deployment, and configuration
- Should have experience working with large government clients and/or large enterprises in BFSI, eCommerce, Healthcare, Retail, and other such verticals
- Proven track record of building positive and productive working relationships with customers for business growth
- Ability to analyze and troubleshoot issues in a timely fashion
- Ability to identify process improvements to achieve cost-effectiveness and time-saving
- Proven ability to operate with authority and take critical business decisions to meet customer expectations.
- Should have exceptional communication skills (verbal and written) in English
Essential Personal Attributes:
- Must be a strong relationship builder with experience within managing all stakeholders
- Interest in emerging technologies and how they can be applied to drive business outcomes
- Demonstrated commercial and business focus
- Negotiation and influencing skills utilizing a consultative approach
- Ability to multitask and prioritize work to meet timeframes
- Ability to take ownership of tasks as allocated and raise issues or request resources as appropriate
- Ability to communicate technical information to non-technical colleagues and clients.
- Excellent stakeholder management and reporting skills
- Must be able to translate technical environments into business language
- Strong commercial acumen

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Required Skills and Experience:
- 5 - 11 years of experience in front-end development, with a strong focus on React.js.
- Proven experience with React.js and related technologies (e.g., Redux, React Router, Hooks, Context API).
- Strong proficiency in JavaScript, HTML5, CSS3, and modern front-end build tools (e.g., Webpack, Babel, etc.).
- Hands-on experience with RESTful APIs, Server Sent Events, WebSocket's
- Hand’s on experience with web components, micro frontends
- Deep understanding of browser apis like history, intersection observer, event handling, virtual panes, drag and drop etc
- Ability to work on a complex and fast moving code base.
- Familiarity with TypeScript and its integration with React applications.
- Strong problem-solving skills and attention to detail.
- Develop new sales opportunities through SDR generated leads and personal outbound outreach
- Drive revenue for CloudEagle, owning the entire sales cycle through close
- Lead tailored demos with customers that highlight the features they will utilize for their specific business needs and use cases
- Develop strategies for closing opportunities within your assigned accounts
- Leverage sales methodologies to uncover customer needs and pain points
- Show CloudEagle’s value proposition by using the appropriate sales qualification standards
- Own sales activity and monthly revenue forecasting
About us:
HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.
We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.
To know more, Visit! https://www.happyfox.com/
We’re looking for a Senior Backend Engineer to join our engineering team to help build and maintain our growing list of products. You should have prior experience being responsible for building sufficiently complex features by yourself.
Responsibilities:
- Implement product features by writing clean, robust, reusable code with tests
- Conduct peer reviews to keep the codebase a great environment to work on
- Collaborate with Product Managers, Designers and Engineers to deliver high-quality features
- Bring new ideas and best practices to improve the team and the codebase
Requirements:
- 5+ years of professional work experience
- Proficiency in backend programming languages like Python
- Experience working with web application frameworks like Django
- Experience in building web services using relational databases like PostgreSQL or NoSQL databases like MongoDB
- Proficiency in writing highly performant and scalable code
- Experience in building REST APIs and a good understanding of best practices around building APIs
- Good communication skills with an ability to articulate your views
- Excellent analytical and problem-solving skills
Our client is a producer of superior quality products. Our client is the largest single location manufacturing facility in India with certifications of ISO 9001, 14001, OHSAS 18001 along with other product specific certifications.
What you will do:
- Interacting with channel partners and their major end customers to solicit inputs for devising a product & price strategy to meet end user requirements
- Communicating actively with dealers & customers to help foster a team environment
- Building strong relationship with dealers & customers
- Reviewing performance of channel partners — off take and order flow for ensuring achievement of monthly targets
- Implementing the sales strategy for the sale of product(s) in a specified area to increase turnover
- Developing and implementing sales & marketing plans to drive sales and profit
- Meeting and exceeding sales targets for assigned territories
- Monitoring achievement of collection targets to reduce exposure to outstanding receivables
- Monitoring competitor activities in terms of their MOP, products, market share & production capacity for respective areas
- Identifying and acquiring new customers, as well as upselling to existing customer base by regularly visiting dealers/customers
- Coordinating with QSC, CSC, production & dispatch teams for meeting customer order requirements within agreed timelines
- Ensuring timely payment and debt free transactions along with reconciliation of accounts
Desired Candidate Profile
- A Master's degree in business administration (MBA), Marketing
- Minimum 5-6 yrs of Sales experience with understanding of paper industry
- Excellent verbal and written communication skills
- Willingness to travel regularly to different markets
- Proficiency with Microsoft office
- Strong analytical skills and ability to work well with little supervision
• Survey organization to acquire understanding of current practices, strengths, weaknesses
• Identify productivity and quality metrics
• Establish program to collect, analyse and report metrics
• Survey market for developer and QA screening tools
• Screen existing program resources to baseline capabilities
• Assess current team against industry benchmarks
• Identify improvement areas
• Establish get well plan for each improvement area
• Survey market for online training programs to address areas of weakness
• Oversee employee training initiatives associated with improvement initiative
• Build and manage the continuous process improvement program
Long Term Responsibilities
• Provides leadership and direction for engineering resources across regions
• Deploys resources to achieve financial and business objectives
• Leverages relationships with key internal/external customers to support business needs
• Manages and deploys resources within and/or across multiple customers
• Directs the resolution of highly complex or unusual business problems
• Negotiates with and /influences customers and/or organizational leadership to set priorities and solidify
relationships
• Leverages the performance management cycle to motivate employees and support achievement
• Directs preparation of work plans, supervise engineering teams
• Supervises daily activities of engineering personnel including technical and administrative support and
ensures that deliverables are produced on schedule and within budget
• Functions as seller-doer, developing client contacts and relationships, preparing estimates,
• Represents the company to client and supports client relationships
• Organizes work to meet deadlines set by others
• Builds team effectiveness skills within work team
• May be responsible for engineering phases of planning and execution of the largest and most complex
of projects.
• Participates in staffing decisions for proposals and projects, works with HR/Recruitment to recruit and
hire staff as needed to execute proposals and projects.
Desirable
• Experience managing software development organizations with greater than 100 resources
• Experience leading software efficiency improvement programs
• Experience with mobile app and server development
• Understanding of the process differences between product development and professional services
Qualifications
• Minimum 15 years of experience managing software engineering resources
• Degree in computing or engineering









