Assistant Manager IT

About the Role:

We are seeking a dynamic Web Content Specialist, a professional who possesses expertise in web development, content management, and digital marketing. This role is ideal for individuals with experience in managing web applications, maintaining content on CMS platforms, and executing digital marketing strategies.

As our Web Content Specialist, you will be responsible for Web Content Creation and maintenance of various web applications, including our website and custom applications. You will ensure expert delivery and deployment of changes to our web portfolio, while maintaining brand standards, CMS policies, templates, and service level agreements (SLAs). Additionally, you will manage and maintain content on the CMS platform in alignment with our global marketing strategy, leveraging your experience in online content creation, HTML, CSS, and familiarity with UI/UX principles and Google Analytics.

Responsibilities:

• Be involved and part of a team that is responsible for the overall design, build, implementation and maintenance of various web applications including our website and custom applications.
• Ensuring expert delivery and deployment of changes to the Site portfolio, whilst taking ownership and responsibility for maintaining brand standards, CMS policies, templates, and SLA's
• Demonstrable success managing multiple priorities and directional changes in a deadline-driven environment.

Qualifications:

• Manage and maintain content on the CMS platform in alignment with global marketing strategy.
• 2+ years' experience in online content creation.
• 1+ years actively working with HTML, CSS.

Preferences:

• Background in UI/UX principles
• Background in Google Analytics

About InEvolution:

Founded in 2009, InEvolution is a dynamic and evolving firm specializing in back-office, operations, and customer support services. We are a globally oriented team committed to delivering quality services with cost efficiency.

Our ethos is to constantly adapt to the changing needs of the industry, effectively serving as an extension of our clients' teams. We specialize in alleviating operational burdens from organizational leaders, allowing them to focus on growth.

Our expertise spans across 24/7 client support, advanced technology utilization, proficient data management, and providing certified solutions. Our services include data hygiene, GDPR compliance, e-commerce campaign configuration, order management, reporting, sales support, and comprehensive customer support across various platforms. With our diverse experience in multiple business sectors, we offer robust solutions that cater to the unique needs of our clients.

https://inevolution.in/

Hi, 

Greetings from Aimlay Pvt. Ltd. (www.aimlay.com )

About us : Aimlay is a top-notch educational counselling firm for the last 12 years, exclusively for working professionals who are willing to discover their true potential by gaining higher education.

Before this, our vision was to become India’s top educational advisor & build a working professional – centric place. A platform where they can acquire their Ph.D. research, develop a powerful personality, and live the best life one strives for. But now, Aimlay tends to educate every working professional throughout the country and build a better future.

We believe that growing with every aspect should be our focus in our company. Aimlay tends to provide quality educational services with writing services for working professionals. Now, we have a broader comprehensive approach, and we tend to educate every working professional to build a better future.

Please find the Job Description and kindly revert with your updated cv.

Responsibilities

• Contact prospective customers through inbound leads follow up on calls and emails (leads are provided). 

• Counselling prospective students (working professionals) and guiding them about the different UG, PG, PhD and Medical courses offered.

• Explaining the services and converting the provided leads into Sales. 

• Understand customer needs and requirements and perform effective online demos to prospects 

• Use product knowledge to showcase the solutions that our company can offer to prospects (lead) 

• Strong listening and presentation skills 

• Close sales and achieve monthly quotas 

• Ensuring Monthly targets are met.

• Use database, CRM, or other software to track progress with new prospects 

• Actively tracking and following up on potential leads.

Perks and benefits

Fixed Salary upto 40,000 plus Monthly Incentives

Skills

• Experience as Business Development Associate in EdTech Industry.

• Strong In Tele Counselling, Inside Sales, and converting leads into sales.

• Excellent communication, interpersonal, and presentation skills.

• Strong listening and presentation skills

Responsibilities

• Manage incoming calls, chat and emails from customers in a prompt and swift manner

• Identify & assess customer’s needs, clarify information and provide solutions and alternatives wherever applicable

• Manage and resolve customer complaints, escalate to concerned authority when necessary

• Build sustainable relationships and trust with customers through open and interactive communication

• Provide accurate & complete information to improve customer satisfaction leading to noticeable results

• Maintain records of every interaction and forward to concerned team member whenever necessary

Who can apply:

• Graduate from any stream
• 2+ years experience in a customer support role

• Strong Track record of performance 

• Strong listening , written and verbal communication skills

• Customer focus and adaptability to different personality types

• Ability to multitask, set priorities and manage time effectively

• Must be fluent in English, proficiency in other languages is an advantage.

• Familiarity with working Freshdesk/Zendesk/Zoho Desk is desirable