Technical Project Manager

Customer Success

Experience: 6+ Years

Location: Mumbai, India

WHO WE ARE:

TIFIN is a fintech platform backed by industry leaders including JP Morgan, Morningstar, Broadridge, Hamilton Lane, Franklin Templeton, Motive Partners and a who’s who of the financial service industry. We are creating engaging wealth experiences to better financial lives through AI and investment intelligence powered personalization. We are working to change the world of wealth in ways that personalization has changed the world of movies, music and more but with the added responsibility of delivering better wealth outcomes.

We use design and behavioral thinking to enable engaging experiences through software and application programming interfaces (APIs). We use investment science and intelligence to build algorithmic engines inside the software and APIs to enable better investor outcomes.

In a world where every individual is unique, we match them to financial advice and investments with a recognition of their distinct needs and goals across our investment marketplace and our advice and planning divisions.

OUR VALUES: Go with your GUT

● Grow at the Edge. We are driven by personal growth. We get out of our comfort zone and keep egos aside to find our genius zones. With self-awareness and integrity we strive to be the best we can possibly be. No excuses.

● Understanding through Listening and Speaking the Truth. We value transparency. We communicate with radical candor, authenticity and precision to create a shared understanding. We challenge, but once a decision is made, commit fully.

● I Win for Teamwin. We believe in staying within our genius zones to succeed and we take full ownership of our work. We inspire each other with our energy and attitude. We fly in formation to win together.

About the Role:

We are seeking a dynamic and relationship-driven Customer Success Manager to join our team. In this role, you will be the primary point of contact for our key clients, helping to drive engagement, retention, and account growth. You’ll combine strategic thinking, data analysis, and financial acumen to ensure our clients receive maximum value from TIFIN’s offerings.

Key Responsibilities:

• Own and manage relationships with key accounts, building strong rapport and long-term trust.
• Act as the first point of contact for any client issues, ensuring quick resolution and seamless communication.
• Drive client engagement by delivering regular check-ins, presentations, and performance reviews.
• Identify and capitalize on upsell and cross-sell opportunities within existing accounts.
• Collaborate with internal teams (product, tech, sales) to align solutions with client needs.
• Monitor key success metrics, analyze data, and provide actionable insights to clients.
• Contribute to strategic planning, client retention initiatives, and growth strategies.
• Ensure customer satisfaction by advocating for the client within TIFIN.

Requirements

• 6+ years of experience in Customer Success, Account Management, or similar client-facing roles, preferably in a fast-paced startup environment.
• Prior experience in finance, fintech, or investment management is highly preferred.
• Demonstrated ability to build and manage key client relationships, drive account growth, and ensure client satisfaction.
• Strong data analytics skills – must be comfortable working with dashboards, interpreting data, and using insights to influence strategy and decision-making.
• Excellent communication and presentation skills with the ability to explain complex/technical concepts to non-technical audiences.
• Proven success in managing multiple accounts and balancing diverse stakeholder needs.
• Highly strategic and solution-oriented, with a strong problem-solving mindset.
• Bachelor’s degree in Finance, Business, or a related field; MBA is a plus.
• Familiarity with tools like Excel, Tableau, Power BI, Looker, or other analytics/dashboard platforms is an added advantage.

A note on location. While we have team centres in Boulder, New York City, San Francisco, Charlotte, and Bangalore,this role is based out of Mumbai.

TIFIN is proud to be an equal opportunity workplace and values the multitude of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.

Job Role: HRBP-Operations

Location: HSR Layout; Bangalore

Employment Type:  Permanent & Full time

Years of Experience: 5 years & above

Salary: As per industry Standard.

About the Role:

We are looking for an experienced and dynamic HR Business Partner (HRBP) to join our Business Operations team. The ideal candidate will have a well-rounded background in HR operations, payroll management, and a deep understanding of labor and statutory compliance. As an HRBP, you will play a key role in aligning business objectives with HR strategies, providing operational support, and ensuring compliance with all relevant laws and regulations.

Key Responsibilities:

• Manager HR Operations: Lead HR operations within the Business Operations team, ensuring smooth day-to-day HR processes, such as employee lifecycle management (onboarding, offboarding, background verification (BGV), administrative requirements).
• Training & Induction/Orientation: Lead the planning and execution of onboarding, induction, and orientation programs for new employees. Ensure smooth integration into the organization by providing a comprehensive introduction to company culture, policies, and key functions. Collaborate with managers to identify training needs, and design or facilitate relevant learning programs to enhance employee performance and development.
• Payroll Management: Oversee and manage payroll processes, ensuring accuracy and timely disbursement. Handle any payroll-related queries and work closely with the finance team.
• Labor Compliance & Statutory Compliance: Ensure the organization adheres to all labor laws, including statutory compliance requirements. Monitor changes in local, state, and national labor regulations and ensure the business remains compliant.
• Employee Relations: Act as the first point of contact for managers and employees, addressing any HR issues, conflicts, or concerns.
• Strategic HR Support: Partner with leadership to identify HR needs and implement tailored solutions that support business goals. Provide guidance on performance management, talent development, and workforce planning.
• HR Analytics & Reporting: Utilize HR data analytics to generate insights and support data-driven decision-making. Maintain dashboards to track employee trends, monitor HR metrics, and continuously improve HR processes through actionable data. Provide regular reports to leadership for strategic planning and operational efficiency.

Skills and Experience:

• Proven experience in HR operations, payroll management, and HR compliance, preferably in business operations
• In-depth knowledge of labor laws, statutory compliance, and regulatory frameworks.
• Strong understanding of HR best practices, policies, and employee relations.
• Excellent communication and interpersonal skills, with the ability to build relationships across all levels of the organization.
• Strong problem-solving and conflict resolution abilities.
• Ability to adapt to a fast-paced, evolving business environment.
• Prior experience in business partner roles or similar HRBP positions is a plus.
• Knowledge of HRIS systems and payroll software is desirable.

Qualification:

• Bachelor's Degree (Master’s degree preferred)
• HR Certification / HR Specialization preferred

Hello,

Greetings from CodersBrain!

Coders Brain is a global leader in its services, digital, and business solutions that partners with its clients to simplify, strengthen, and transform their businesses. We ensure the highest levels of certainty and satisfaction through a deep-set commitment to our clients, comprehensive industry expertise, and a global network of innovation and delivery centers.

This is regarding the urgent opening for the'' ROR Developer role. We found your profile in the Cutshort database and it seems like a good fit for the organization. If you are interested, do revert back with your updated CV along with the details:

Permanent Payroll :  CodersBrain

Location:- Mumbai/ Kolkata

Notice Period:- imm./15 daysJob Description
Scope of work  This role is an exciting opportunity to build highly interactive

customer facing applications and products.
 Candidate will help transform vast collections of data into
actionable insights with intuitive and easy to use interfaces and
visualizations.
 Candidate will leverage the power of JavaScript and Ruby on
Rail to build novel features and improvements to our current suite
of tools.
 This team is responsible for customer-facing applications that
deliver SEO data insights.
 Through the applications customers are able to access insights,
workflows, and aggregations of information above and beyond
core data offerings

Responsibility 

 Build and maintain the core frontend application

 Work collaboratively with the engineers on the Frontend team to
ensure quality and performance of the systems through code
reviews, documentation, analysis and employing engineering
best practices to ensure high-quality software
 Contribute to org devops culture by maintaining our systems,
including creating documentation, run books, monitoring, alerting,
and integration tests, etc.
 Participate in architecture design and development for new
features and capabilities, and for migration of legacy systems, to
meet business and customer needs.
 Take turns in the on-call rotation, handling systems and
operations issues as they arise including responding to off-hours
alerts
 Collaborate with other teams on dependent work and integrations
as well as be vigilant for activities happening outside the team
that would have an impact on the work your team is doing.
 Work with Product Managers and UX Designers to deliver new
features and capabilities
 Use good security practices to protect code and systems
 Pitch in where needed during major efforts or when critical issues
arise
 Give constructive, critical feedback to other team members
through pull requests, design reviews, and other methods
 Seek out opportunities and work to grow skills and expertise.

C) Skills Required
Essential Skills  JavaScript (preferred ExtJS framework)

 Ruby
 Ruby on Rails
 MySQL
 Docker
Desired Skills  Terraform

 Basic Unix/Linux administration
 Redis
 Resque
 TravisCI
 AWS ECS
 AWS RDS
 AWS EMR
 AWS S3
 AWS Step Functions
 AWS Lambda Functions
 Experience working remotely with a distributed team
Great problem-solving skills

D) Other Information
Educational Qualifications Bachelor's degree/MCA
Experience  5– 8 years

Please confirm the mail with your updated CV  if you are interested in this position and also please share the below-mentioned details :

Current CTC:
Expected CTC:
Current Company:
Notice Period:

Notice Period:Are you okay with 1 week Notice period if not  then comfortable as freelancing work with us till joining:- 
Current Location:
Preferred Location:
Total-experience:
Relevant experience:
Highest qualification:

DOJ(If Offer in Hand from Other company):

offer in hand:

Alternate number:

Interview Availability

• Actively work with Product Managers to scope out and plan projects
• Be actively involved in hiring and growing our engineering team
• Plan and organize sprints with a highly ambitious group of engineers
• Actively work with engineers helping them break roadblocks throughout the sprints
• Involved in building and reviewing Project Architecture
• Actively review Code, Product and API Specifications
• Develop engineers on the team and help them advance in their careers
• Care about agility as much you care about scalability and availability
• Build and help us evolve our culture
• Teams at Our Company is expected to be comfortable working across the stack, delivering new features and products from start to finish
• Most products are Ruby on Rails applications with ReactJS frontends. We have PostgreSQL for most of our storage, and everything is hosted on AWS

• Clear and influential in both, writing and person
• Being a role model for the team
• Bringing-in the experience of building and scaling system to 100x
• Programming expert - help team resolve programming related issues as quickly as possible and introduce the team to better ways of building products.

• Opportunity to work with "India’s leading B2B" E-commerce venture. The company grew its revenue by more than 5.5x last year to reach to a 350 Cr annual revenue run rate scale. We invite you to be part of the upcoming growth story of B2B sector through Us.
• Opportunity to work with most dynamic individuals in Asia recognized under Forbes 30 Under 30 and industry stalwarts from across companies like Microsoft, Paypal, Gravitas, Parksons, ITC, Snapdeal, Fedex, Deloitte and HUL
• Our Company is featured in LinkedIn Top Startups 2019: The 25 hottest Indian companies to work for!
• Working here translates into being a part of a dynamic start-up with some of the most enthusiastic, hardworking and intelligent people in a fast paced and electrifying environment
• Our company has been awarded as the most Disruptive Procurement Startup of the year - 2017
• Being a company that is expanding itself every day and working towards exploring newer avenues in the market, every employee grows with the company
• The position provides a chance to build on existing talents, learn new skills and gain valuable experience in the field of Ecommerce

Company Overview

CareStack is a complete cloud-based dental software solution for scheduling, clinical, billing, patient engagement, and reporting needs of dental offices of any size - whether it's a single location or a large multi-site DSO with hundreds of locations.

The company was founded in 2015 and the commercial launch was done in early 2018. Since then, more than 1000 offices have chosen CareStack as their single source of truth. This is the fastest growth till date in the dental practice management software market, dominated by 100 year old distribution companies.

More about CareStack

●    Rated by independent B2B software reviews and research analysts as the most modern, innovative and customer experience focussed company in the space with the fastest growth in the segment.

●    Important strategic go to market partnerships with dental industry leaders like Delta Dental, Darby Dental and several others.

●    Venture backed with over $60M raised from leading financial and strategic investors.

●    HQ'd in Orlando, FL with offices in Minnesota, Bangalore, Trivandrum and Cochin.

Role Overview

CareStack seeks to hire Software Development Engineer - 1 to build its next generation healthcare platform. You will be reporting to a Staff SDE in your business unit , to develop and release services and solutions for our platform, aligning with your business unit’s goals and objectives.

Key responsibilities

●    Technical Design

You can be a specialist in technology areas, but capable of creating complete designs to solve a specific problem that accomplishes a definitive product feature or enables a technical advancement.You should work with your lead to review your design and embrace the feedback

●    Process Definition/Adherence

You should deliver estimations, review test scenarios/cases created by QAs in your team, participate in sprint grooming and planning meetings. You must learn, practice and evangelize standard techniques for grooming, defining complexity of stories and estimation.

●    Code Quality

At Carestack we believe that your code reflects your character. Code for scale, produce maintainable reusable code. You must commit to clean coding, continuous refactoring to ensure a high level of code quality. Continuously learn, practice and evangelize coding patterns/best practices within and outside your team. You should ensure testability of team functional areas, facilitate integration testing, resolve deep rooted technical issues and proactively collaborate with team members in solving complex problems.

●    Team Player

You should proactively communicate to resolve dependencies within and outside the team. Understand organizations culture code and streamline conversations and activities that will further instill this code. Mentor and coach new additions to your team.

●    Value/Mission Alignment

Be a champion for CareStack within the Engineering team. Help drive workplace and cultural norms within your business unit that align with CareStack company values.

This role may be for you if you…

●    Have an insatiable itch to join and the courage to scale an early-stage technology company.

●    Have 2-4 years of experience in building modern day web platforms, using Microsoft technologies on the backend.

●    Can be a generalist or specialist with deep understanding of building software components that meet defined requirements, with good understanding of .NET Core/ASP.NET.

●    Are proficient in data structures and algorithms, and object oriented analysis and design of software systems.

●    Are a backend specialist with good understanding of event driven programming, distributed systems, caching/in-memory computing systems, data modeling for transactional systems.

●    Solid understanding of relational and non relational databases including warehouses.Preferably MySQL, MSSQL, Vertica and CosmosDB

●    Solid understanding of CI/CD patterns and IaC.

●    Expertise in building ETLs in both batch and streaming model.

●    Expertise in building and testing APIs and micro services

This role may not be for you if you…

●    Don’t have the itch to design solutions and write code and you don’t grab every other opportunity to review and write code.

●    Don’t have the fire in you to fight for your design suggestions and debate with logical data points

●    Don’t have the trait to be transactional in code reviews/design discussions, accept your mistakes and appreciate better ideas from your peers.

●    Haven’t developed the habit of doing objective conversations that are data driven.

1. Responsible for promoting overseas education services across schools, junior colleges and

Undergraduate colleges..

1. Advise students on their University selections, course options, and career planning for their

future perspectives. Coordination with faculty for batches.

1. Provide accurate information regarding the application procedure with end to end

documentation support by connecting the school or college to the in-house counsellors.

1. Give presentations & webinars in Educational Institutions for study abroad programs
2. Attend educational events and study abroad events.
3. Build the clientele base of the organization in South India
4. Bring in more leads for Student counsellors through various different methods.
5. Develop & maintain strategic long-term trusting relationships with high volume customers to

accomplish organic growth.

1. Building the brand of Epsilon International in the market.
2. Maintain records of the clientele and build business tie - ups.