
IT Senior Manager Requirements:
• A bachelor's degree in computer science or a related field.
• A master's degree in computer science is preferred.
• Proof of continued education, such as software certifications, is desirable.
• Experience with ERP, CRM, Business Intelligence, Warehouse Management (WMS)/Supply Chain Management (SCM), Cloud Storage (Azure/AWS), DAM, MS 365, Marketing Automation and other business applications
• Knowledgeable in successful API integration of CTI and other communication technologies like whatsapp with business applications
• Identifying vendors, developing SOW and wireframes, successfully managing projects to completion for Websites (js/node/react/shopify/wordpress etc) and application development
• Use of low code/no node application development in MS platforms would be desirable
• At least 3 to 5 years of experience.
• Excellent written and spoken communication and interpersonal skills.
• Strong leadership and project management skills.
• Solid analytical and problem-solving skills
Overseeing all technology operations including Software, Networking, Hardware and Security along with evaluating them according to established goals.
• Devising and establishing IT policies and systems to support the implementation of strategies set by upper management with plans for redundancy, zero to no downtime and constantly improving business operations and processes
• Analyzing the business requirements of all departments to determine their technology needs.
• IT Head manages and supervises an organization's technical operations which includes overseeing IT department employees and ensuring all technology. systems and applications support the organization's goals and objectives.
• IT Head should have in-depth knowledge of new software development, be able to prepare Wireframe design & Architecture, able to design and describe SOW for all new IT software development.
• Overseeing all IT operations infrastructure.
• Developing, implementing, and evaluating IT projects in line with organizational objectives.
• Liaising with other departments to determine and address their IT needs and requirements.
• Managing and supervising employees in the IT department.
• Ensuring the maintenance of current projects and technology systems. • Identifying vulnerabilities, the need for upgrades, and opportunities for improvement.
• Proposing strategic solutions and recommending new systems and software.
• Preparing financial budgets and performance reports.
• Building and maintaining relationships with external advisors and vendors.
• Ensuring reported issues are resolved promptly

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- Django (python web framework) experience 2+ years
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- Pgsql database experience 3+ years
- Machine learning (ML)/NLP experience 1+ years
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- Good to have knowledge of Celery for queuing
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- Plan, Participate, monitor, follow-up sales & marketing activities as per sales strategy for the allocated customers / location and end customers/ user
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- Preferably from BPO/KPO background
- Excellent verbal/written communication and presentation skills.
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- Willingness to work in night shift.
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