Summary
• The project lead is a core member of the agile teams implementing EdTech solutions. These EdTech solutions, ranging across Learning Platforms, Assessment systems, Simulation Training, and Interactive content, are to be fit-for-purpose, efficient, and of high quality.
• The responsibility of the project lead is to guide the overall implementation of the solutions created by the Zeus Learning team and address day-to-day issues related to the client’s business processes
The essence of Role – key accountabilities
• Take charge of the project and help it succeed
• Work with cross-functional teams to create a shared vision
• Coordinate all activities to run the project
• Build product roadmaps, run agile ceremonies and manage stakeholder expectations
• Educate teams about software development processes.
• Be the interaction point between Zeus Learning teams and the client and set correct expectations
• Ensure the product shapes up as envisioned
Requirements
• Should have a history of managing large projects.
• Good understanding of agile software development processes.
• Should be able to run teams and keep people motivated throughout the project.
• Have great negotiation skills
About Zeus Learning
Zeus Learning is a learning technology solutions provider that focuses on the North American and European educational markets, working with several organizations, from the largest publishers to small nonprofits, over the last 19 years. At Zeus Learning, we leverage leading-edge technology and inclusive design to transform the way learning experiences are created.
Our team of 300+ understands the rigorous demands of the changing educational landscape. We believe that a solution is out there and that by keeping focused on the people we’re designing for and asking the right questions, we’ll get there together. Our line of products and services include Learning Management Systems, Assessment Management & TEI Systems, Software Skills Simulation Systems, Virtual Classrooms, Learning Portals and Websites, Mobile Apps, as well as interactive content such as learning games and explorations.
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Operations Manager (Non-Tech Role)
Roles and Responsibilities:
- Set objectives and goals for the team and track progress.
- It is an employee-facing managerial role.
- Lead multiple resources and groups from an operational angle and track progress through daily standups.
- Should be excellent in writing general email communication.
- Dealing with email inquiries.
- Taking minutes of the meeting and tracking those to closure.
- Document an overall status report of engagement.
- Mentor and coach team to work on creating case studies for the respective projects.
- Follow up with the prospects for getting appointments. Acting partially like a Sales Manager.
- Monitoring the daily progress of team members.
- Organizing project team meetings and recording minutes.
- The person will be managing groups related to delivery, content creation, graphics, and social media departments.
- Should conduct standup meetings
- Use of Google sheet, Asana and Slack to streamline the project, resource, and portfolio management.
- Develop the project plan for the tasks, dependencies, and participants required to mitigate the risks to system quality.
- Detail-oriented with strong data collection, analysis, and reporting skills.
- Experience working in diverse and collaborative environments.
- Delegating tasks to team members.
- Tracking and communicating project risks and opportunities.
- Providing input into the planning process.
- Good at decision making, relationship building & have good leadership qualities.
- Capable of developing procedures, service standards, operational policies, and guidelines with an attitude for continuous improvement.
Post Title - Customer Care Executive
Process - Australian
Location - Kolkata , Salt lake Sector V
Shift Time - 6:30am to 3:30pm
Working Days - Monday to Saturday
Requirements - Strong active listening skill and verbal communication
Good English.
Job Type: Full-time
Job Role - We are looking for tele-callers with eagerness to work in the early morning shift and earn handsome incentives. The campaign is pretty simple, we just need to book appointments with Australian customers for free home appliances to be given to them.
There are few specific home appliances that the customers will be getting for free, so we just need to book the time and date of their availability.
Salary: ₹10,000.00 - ₹22,000.00 per month
Benefits: Provident Fund
Schedule: Morning shift - 6:30am to 3:30pm.
Supplemental pay types:
Performance bonus.
Yearly bonus.
Note - No hard core sales
No Targets
High Incentives
No pick/drop - (Travelling Allowances will be paid)
No rotational shifts
Project Management officer
The Job in short
As a Project Management Officer, you will be part of the Customer Success (CS) department. We undertake exciting projects at top-tier banks all over the world to implement our online banking solutions.
Your task is to manage projects all around the world and be a bridge between Backbase internal teams and our clients.
Meet the job
Backbase is a fast-growing and dynamic environment. Taking upon this position means that you will be a key person in providing effective coordination and communication among all the project stakeholders.
You will be expected to support customers/partners and advise clients on implementing their online applications using Backbase Solution to its full potential.
How about you
● You are a solid project manager (3+ years) who is result driven and ready to adapt to a constantly changing environment;
● You have 3-8 years of work experience.
● Manage the Support team which is a mix of BE/FE/Mobile engineers ensuring they are aligned to the goal of assisting in fixing Incidents/Service Requests/Upgrades (Backbase products) created by Clients and SI Partner teams on the existing applications.
● Client Stakeholder management - Align with various client stakeholders from different departments like Business and IT in ensuring smooth execution of the service offered by the BB dedicated support team.
● Act as an escalation point of contact to clients in case of any major disruption to service.
● Create Weekly Reports to provide an overview of the support team performance on tickets separately for client stakeholders and Backbase Management.
● Chair the daily sync-up calls with the Team, and separate weekly alignments with Client stakeholders & BB Internal Management.
● Good to have in full-cycle project management, ideally starting with requirements gathering, proposal preparation, integration of partner solutions/products, as well as planning (project plan, resource allocation, cost calculation), supporting sales and pre-sales as and when required;
● You jump on opportunities to collaborate with colleagues and clients and enjoy being an accelerator;
● You are very much hands-on and have the mentality to get things done;
● Proficiency in English is an absolute must since you will be dealing with clients across the globe;
● Additional local languages are most welcome;
● We are extra delighted if you have experience in the finance industry.
Our Company
Tealbox Digital is a data driven performance marketing agency based out of India, servicing high growth startups with growth marketing strategy and execution. We’re a team of media buyers, data scientists, engineers, copywriters, and marketing automation experts all coming together to solve a large problem statement within the performance marketing industry.
We work with 7-8 figure businesses, and consistently deliver profitable results for them. Some of our clients have gone on and gotten acquired successfully by other startups, while others have gone on to raise funds and scale up rapidly.
Job Description
We are looking for individuals who are natural leaders and have the ability to recognise what needs to be done. We require candidates with strong written & verbal communication skills and who are analytical thinkers. The ideal candidate will need to be able to effectively understand deliverables and articulate recommended actions.
- Interacting with clients, understanding the scope of work, their business and managing timelines for deliverables.
- Understanding & prioritizing internal deliverables to manage various project timelines.
- Coordinating with internal resources and third parties or vendors for hassle-free execution of projects.
- Adhering to stipulated deadlines while maintaining scope.
- Executing detailed project plans to track progress on a regular basis and addressing bottlenecks whenever they arise.
- Maintaining comprehensive project documentation for future reference and compliance.
- Minimizing risks and errors by implementing risk management procedures.
- Ownership for quality as well as the results achieved.
- Keeping an eye on deliveries and making sure they’re on brief, meet brand guidelines, and are delivered free of errors.
- Go beyond the brief to spot opportunities and problems, and offer solutions proactively
- Understanding new trends driving user expectations and behaviors.
Requirements
- 0-2 years of experience with an aptitude to pick up new skills.
- Stellar communication skills - both written and verbal.
- Someone who welcomes feedback and criticism and enjoys working in a collaborative, iterative, and agile process.
Job Overview:
We are seeking experienced dynamic consulting professionals/ strategic thinkers who have worked in the corporate and social sector. As an Engagement Manager at Dhwani Rural Information Systems, you will be responsible for the successful implementation of large-scale programs and will be tasked with setting up and end-to-end management of program PMU from Dhwani’s side. You will work closely with the program owners to ensure that all stakeholders are aligned, and updates are communicated effectively. You will act as a point of contact between the program owners and the internal tech team at Dhwani and be accountable for ensuring the overall delivery of scope and SLAs. Key
Responsibilities:
• Manage and support the implementation and delivery of large-scale and technology-supported multi-stakeholder programs.
• Maintain strong relationships with key clients and stakeholders to ensure customer satisfaction and retention.
• Ensure project objectives align with the client's business goals and objectives.
• Oversee project budget, resources, and timeline to ensure on-time and on-budget delivery.
• Conduct regular project status reviews, and mitigate project risks and issues.
• Facilitate cross-functional collaboration and communication for seamless project execution.
• Develop and implement performance metrics to measure project outcomes and impact.
• Foster a continuous improvement mindset and culture, promoting best practices and innovation in project delivery.
• Report project progress, status, and results to stakeholders and senior management.
• Identify opportunities for improvement in project delivery processes and methodologies and collaborate with internal teams.
• Represent the organization in industry events and forums to build the brand and establish thought leadership.
• Manage business requirement discussions with program owners and report on projects.
• Ensure overall delivery of scope and SLAs and provide monthly updates to program owners.
• Facilitate monthly meetings with program owners and project managers on updates, highlights, challenges, and future plans.
• Own discussions with program owners on tool integration, new features, best practices for data storage, and quality checks. (For Example, mGrant, Power BI, OneDrive, etc)
Essential Technical Requirements:
• Strong research skills (qualitative and quantitative, impact assessments, report writing, log frame design)
• Experience with BI tools like Power BI
• Experience in project management tools and techniques, including project planning, resource allocation, risk management, and stakeholder communication
• Ability to work with cross-functional teams and manage external partners
Essential Non-Technical Requirements:
• Strong communication and interpersonal skills, with the ability to build and maintain relationships with program owners and team members
• Strong analytical and problem-solving skills
• Ability to think strategically and identify opportunities for process improvements
• Excellent organizational and leadership abilities
• High level of motivation and dedication to delivering high-quality work
• Commitment to continuous learning and professional development
• Ability to communicate complex ideas effectively.
• Strong client engagement skills.
• Humility, willingness to listen and learn.
Education:
• MBA or Master's degree in a relevant field such as Management, Development Studies, Economics, or Computer Science, with a minimum of 8-10 years of relevant experience in program management and technology-based projects in the social sector.
• Preference given to candidates with a degree from a reputable institution such as IRMA, APU, IIFM, XIMB, TISS, IIHMR or fellowship from YIF, Anubhav Lecture Series, India Fellow, Indian School of Public Policy, Gandhi, Teach for India, Genpact Fellowship
• Experience working with IT platforms and software solutions is a plus
Keywords:
• Project Delivery
• Engagement Management
• Customer Relationships
• Stakeholder Management
• Risk Assessment
• Resource Allocation
• Schedule Management
• Budgeting and Financial Tracking
• Process Improvement
• Status Reporting
• Communication and Collaboration
• Problem-Solving
• Cross-functional Team Management
• Time Management
• Strategic Planning
• Vendor Management
• Negotiation Skills
• Customer Satisfaction
• Performance Metrics
• Project Management Methodologies
• Data cleaning
• Report writing
• Impact assessments
• Training and training manual development
• Requirements gathering
• Multiple project management
• Fast-paced work environment
• Logical aptitude
• Ownership-taking attitude
• Action/task oriented
• Strong sense of purpose
• Written and presentation skills
JD: Technical Project Manager (MERN stack)
Exp: 9-20 Yrs
Location: Anywhere India (Remote)
- 10 + Yrs of total experience along with knowledge and experience in MERN (Mongo db, Express js, React js and Node js) stack.
- Experience to lead and manage technical teams.
- Experience in Agile project management and Scrum
- Expertise in Engineering Delivery
- Experience in working on deployments and CI/CD.
- Full stack development experience
- Hands on experience in MERN stack
-
Own end-to-end Software project/program delivery, including Project plan, schedule, execution/monitoring working with SW engineers globally.
- Work in close collaboration with Program managers, Project Leads & Architects to achieve tactical project goals & balance strategic Software organization goals.
- Good knowledge of Java preferably Angular.
- Work closely with Software development teams spread globally, playing a leadership role in Software development process across products.
- Identify project risks, control them, and manage regular communication to stakeholders, ensuring thoroughness in dealing with the details.
- Be a change agent. Drive agility in organization & demonstrate sense of urgency.
Continuously reviews program progress, proactively identify risks and collaboratively develops and drives risk mitigation efforts.
- Interacts frequently with all levels of internal management as well as across functions and business units.
- Participates in interactions with customers and regulators concerning product design, systems, and processes.
- Identifies and manages continuous improvement projects that may span multiple sections or departments with the objective of achieving quality, reliability, and cost improvements.
- Develops long term plans for product development proposals.
- Continuous improvement and simplification for efficient delivery.
- Highly experienced in SDLC implementation
- Demonstrated facilitation and negotiation skills in driving closure on product/program-related decisions/issues
- Strong visualization & reporting skills using latest & greatest project management & reporting tools
- Strong presentation skills and having had the exposure to reporting out project status to senior management.
Excellent interpersonal/communication/influencing/negotiation skills required
- Effective communication with customer.
1. Upkeep & Maintenance of Hub(s)
2. Supervision of Housekeeping Staff
3. Inventory Management
4. Customer Complaint management
5. Routine Repairs & Maintenance
- Document business or systems as-is/ to-be process,
- Assessing the business model or its integration with technology.
- Work closely with Product Owners and
- Business stakeholders in preparing Product Backlog items
- Prepare user stories, prepare acceptance criteria for user stories and manage backlog.
- Drive business workshops to define requirements
- Develop product backlog and elaborate functional specifications for an IT solution.
- The candidate should also be able to analyze requirements
- Model as-is and to be process and support business during testing
- For stakeholders and customers, act as a bridge between the business problems and the technology solutions.