Technical Program Manager

Key Responsibilities:

· Lead the design and implementation of scalable infrastructure using IaC principles.

· Develop and manage configuration management tools primarily with Chef.

· Write and maintain automation scripts in Python to streamline infrastructure tasks.

· Build, manage, and version infrastructure using Terraform.

· Collaborate with cloud architects and DevOps teams to ensure highly available, secure, and scalable systems.

· Provide guidance and mentorship to junior engineers.

· Monitor infrastructure performance and provide optimization recommendations.

· Ensure compliance with best practices for security, governance, and automation.

· Maintain and improve CI/CD pipelines with infrastructure integration.

· Support incident management, troubleshooting, and root cause analysis for infrastructure issues.

Required Skills & Experience:

· Strong hands-on experience in:

o Chef (Cookbooks, Recipes, Automation)

o Python (Scripting, automation tasks, REST APIs)

o Terraform (Modules, state management, deployments)

· Experience in AWS services (EC2, VPC, IAM, S3, etc.)

· Familiarity with Windows administration and automation.

· Solid understanding of CI/CD processes, infrastructure lifecycle, and Git-based workflow

Role Context & Importance

At ARDEM, uninterrupted connectivity is mission-critical. Our remote teams across India process millions of pages and records annually using ARDEM Cloud Platforms, AWS WorkSpaces, and enterprise tools. The Network Engineer plays a central role in ensuring zero downtime for our processing operations, maintaining secure remote access for hundreds of team members, and supporting the cloud and on-premises infrastructure that underpins every client engagement.

Key Responsibilities

1. Remote Desktop & End-User Support

•       Provide prompt remote desktop support to ARDEM’s distributed workforce, resolving hardware, software, and network-related issues via AnyDesk and other remote tools.

•       Diagnose and resolve connectivity issues affecting access to ARDEM Cloud Platforms and AWS WorkSpaces.

•       Support onboarding and configuration of workstations (Windows 14” FHD laptops, minimum i5/8GB RAM) per ARDEM standard specifications.

•       Ensure minimum 100 Mbps internet connectivity compliance for remote staff and assist with ISP-related escalations.

2. Identity & Access Management

•       Manage and maintain user identities, access policies, and lifecycle operations using Azure Entra ID (Azure AD), Active Directory, and Microsoft 365 Admin Center.

•       Configure role-based access controls (RBAC), group policies, and conditional access to protect client data in line with SOC 2 and ISO 27001 requirements.

•       Manage Microsoft 365 services including Exchange Online, Teams, SharePoint, and OneDrive for ARDEM’s internal and remote teams.

3. AWS Cloud Services Administration

•       Configure, monitor, and support AWS services critical to ARDEM’s cloud operations: EC2, S3, IAM, AWS WorkSpaces, and VPC.

•       Manage AWS IAM policies, user roles, and security groups to ensure least-privilege access across cloud environments.

•       Monitor cloud resource utilisation, performance metrics, and costs; generate reports and recommend optimisations.

•       Support cloud-based remote desktop (AWS WorkSpaces) used by ARDEM’s BPO processing teams.

4. Network Infrastructure & Cisco Hardware

•       Configure, manage, and troubleshoot Cisco switches, routers, and firewalls at ARDEM’s processing centres.

•       Manage DNS, DHCP, VPN, and VLAN configurations to support secure and high-availability operations.

•       Monitor network performance and bandwidth; implement QoS policies to prioritise critical BPO workloads.

•       Coordinate with ISPs and hardware vendors to resolve infrastructure issues with minimal service disruption.

5. On-Premises Server Administration

•       Maintain Windows Server infrastructure including file servers, application hosting servers, and internal email servers.

•       Administer DNS, DHCP, Group Policy, and Active Directory Domain Services (AD DS) across on-premises environments.

•       Perform routine health checks, patch management, and capacity planning for on-prem systems.

6. Security, Backup & Disaster Recovery

•       Implement and maintain data backup schedules and disaster recovery (DR) procedures in line with ARDEM’s data security policies.

•       Support compliance with ARDEM’s ISO 27001-aligned, SOC 2, HIPAA, and GDPR security frameworks through network-level controls.

•       Manage VPNs, SSL certificates, endpoint security tools, and encryption at rest/in-transit for all ARDEM platforms.

•       Respond to and document security incidents; participate in periodic security audits and remediation activities.

7. Documentation & Knowledge Management

•       Create and maintain clear, accurate technical documentation: network diagrams, SOPs, runbooks, and incident logs.

•       Build and update the internal IT knowledge base to enable faster issue resolution and reduce repeat incidents.

•       Document all changes to infrastructure, cloud configurations, and access policies in accordance with change management protocols.

8. Collaboration & Project Support

•       Work closely with ARDEM’s Project Managers, Operations teams, and client-facing staff to resolve IT dependencies impacting BPO delivery.

•       Assist with IT infrastructure upgrades, cloud migrations, and automation initiatives that support ARDEM’s growth.

•       Participate in rotational shifts to ensure 24/7 coverage aligned with ARDEM’s three-shift processing operations.

Qualifications & Requirements

Education

•       B.Tech in Information Technology

Experience

•       3–5 years of professional experience in network support, IT infrastructure management, or cloud administration.

•       Proven track record supporting remote or distributed teams in a BPO, IT services, or technology company environment.

Technical Skills – Required

•       AWS Cloud Services: EC2, S3, IAM, VPC, AWS WorkSpaces – hands-on configuration and monitoring.

•       Azure Entra ID (Azure AD), Active Directory, Group Policy, and Microsoft 365 administration.

•       Windows Server administration: AD DS, DNS, DHCP, File Services, patch management.

•       Cisco networking hardware: switches, routers, firewalls – configuration and troubleshooting.

•       VPN, VLAN, SSL, and remote access technologies (AnyDesk, RDP, VPN clients).

•       Network monitoring tools and log analysis for proactive issue detection.

•       Backup and disaster recovery tools and procedures.

Technical Skills – Preferred

•       Experience with ARDEM-type BPO cloud platforms or similar multi-tenant cloud environments.

•       Familiarity with security frameworks: ISO 27001, SOC 2, HIPAA, GDPR.

•       Exposure to automation scripting (PowerShell, Python) for IT operations tasks.

Certifications (Preferred)

AWS Cloud Practitioner (CLF-C02)

CCNA (Cisco Certified Network Associate)

AWS SysOps Administrator

MCSE / Windows Server

Azure Fundamentals (AZ-900)

ITIL v4 Foundation

Microsoft 365

Soft Skills

•       Strong analytical and systematic troubleshooting skills with a solution-first mindset.

•       Excellent written and verbal communication in English; ability to explain technical issues to non-technical stakeholders.

•       Ability to work independently and collaboratively in a fully remote, distributed team environment.

•       High sense of accountability, punctuality, and commitment to SLAs critical to BPO operations.

•       Willingness to work rotational shifts to support ARDEM’s round-the-clock processing operations.

•       Responsible for assisting technology and production team in client deliverables and receipt.

Mandatory Work-from-Home Equipment Requirements

All candidates must confirm that they meet the following minimum home office specifications before selection:

Device Type

Windows Laptop

Operating System

Windows 10 / Windows 11

Screen Size

14 Inches/ preferable to have 2 monitors

Screen Resolution

FHD (1920 × 1080) or higher

Processor

Intel Core i5 (8th Gen or later) or higher

RAM

Minimum 8 GB (Mandatory) – 16 GB preferred

Internet Speed

100 Mbps or higher (dedicated broadband connection)

Remote Tool

AnyDesk (to be installed and configured prior to joining)

Power Backup

UPS / Inverter recommended for uninterrupted connectivity

Data Governance Developer

About Kanerika

Who we are:

Kanerika Inc. is a premier global software products and services firm that specializes in providing innovative solutions and services for data-driven enterprises. Our focus is to empower businesses to achieve their digital transformation goals and maximize their business impact through the effective use of data and AI. We leverage cutting-edge technologies in data analytics, data governance, AI-ML, GenAI/ LLM and industry best practices to deliver custom solutions that help organizations optimize their operations, enhance customer experiences, and drive growth.

Awards and Recognitions

Kanerika has won several awards over the years, including:

CMMI Level 3 Appraised in 2024.

Best Place to Work 2022 & 2023 by Great Place to Work®.

Top 10 Most Recommended RPA Start-Ups in 2022 by RPA today.

NASSCOM Emerge 50 Award in 2014.

Frost & Sullivan India 2021 Technology Innovation Award for its Kompass composable solution architecture.

Recognized for ISO 27701, 27001, SOC2, and GDPR compliances.

Featured as Top Data Analytics Services Provider by GoodFirms.

Working for us

Kanerika is rated 4.6/5 on Glassdoor, for many good reasons. We truly value our employees' growth, well-being, and diversity, and people’s experiences bear this out. At Kanerika, we offer a host of enticing benefits that create an environment where you can thrive both personally and professionally. From our inclusive hiring practices and mandatory training on creating a safe work environment to our flexible working hours and generous parental leave, we prioritize the well-being and success of our employees. Our commitment to professional development is evident through our mentorship programs, job training initiatives, and support for professional certifications. Additionally, our company-sponsored outings and various time-off benefits ensure a healthy work-life balance. Join us at Kanerika and become part of a vibrant and diverse community where your talents are recognized, your growth is nurtured, and your contributions make a real impact. See the benefits section below for the perks you’ll get while working for Kanerika.

Locations

We are located in Austin (USA), Singapore, Hyderabad, Indore and Ahmedabad (India).

What You Will Do:

As a Data Governance Developer at Kanerika, you will be responsible for building and managing metadata, lineage, and compliance frameworks across the organization’s data ecosystem.

Key Responsibilities:

- Set up and manage Microsoft Purview accounts, collections, and access controls (RBAC).

- Integrate Purview with data sources: Azure Data Lake, Synapse, SQL DB, Power BI, Snowflake.

- Schedule and monitor metadata scanning and classification jobs.

- Implement and maintain collection hierarchies aligned with data ownership.

- Design metadata ingestion workflows for technical, business, and operational metadata.

- Enrich data assets with business context: descriptions, glossary terms, tags.

- Synchronize metadata across tools using REST APIs, PowerShell, or ADF.

- Validate end-to-end lineage for datasets and reports (ADF → Synapse → Power BI).

- Resolve lineage gaps or failures using mapping corrections or scripts.

- Perform impact analysis to support downstream data consumers.

- Create custom classification rules for sensitive data (PII, PCI, PHI).

- Apply and manage Microsoft Purview sensitivity labels and policies.

- Integrate with Microsoft Information Protection (MIP) for DLP.

- Manage business glossary in collaboration with domain owners and stewards.

- Implement approval workflows and term governance.

- Conduct audits for glossary and metadata quality and consistency.

- Automate Purview operations using:

- PowerShell, Azure Functions, Logic Apps, REST APIs

- Build pipelines for dynamic source registration and scanning.

- Automate tagging, lineage, and glossary term mapping.

- Enable operational insights using Power BI, Synapse Link, Azure Monitor, and governance APIs.

Tools & Technologies:

- Microsoft Purview, Collibra, Atlan, Informatica Axon, IBM IG Catalog

- Experience in Microsoft Purview areas:

1. Label creation and policy management

2. Publish/Auto-labeling

3. Data Loss Prevention & Compliance handling

4. Compliance Manager, Communication Compliance, Insider Risk Management

5. Records Management, Unified Catalog, Information Barriers

6. eDiscovery, Data Map, Lifecycle Management, Compliance Alerts, Audit

7. DSPM, Data Policy

Required Qualifications:

- 4–6 years of experience in data governance or data management.

- Strong experience in Microsoft Purview and Informatica governance tools.

- Proficient in tracking and visualizing data lineage across systems.

- Familiar with Azure Data Factory, Talend, dbt, and other integration tools.

- Understanding of data regulations: GDPR, CCPA, SOX, HIPAA.

- Ability to translate technical data governance concepts for business stakeholders.

Assist in the formulation of strategies to build a lasting digital connection with consumers
    Plan and monitor the ongoing company presence on social media (Twitter, Facebook etc.)
    Launch optimized online adverts through Google Adwords, Facebook etc. to increase company and brand awareness
    Be actively involved in SEO efforts (keyword, image optimization etc.)
    Prepare online newsletters and promotional emails and organize their distribution through various channels
    Provide creative ideas for content marketing and update website
    Collaborate with designers to improve user experience
    Measure performance of digital marketing efforts using a variety of Web analytics tools (Google Analytics,WebTrends etc.)
    Acquire insight in online marketing trends and keep strategies up-to-date
    Maintain partnerships with media agencies and vendor.

Education:
Bachelor’s/ Master’s degree in related field with 2+ years of experience in ERP product sales. .

Skills

• Excellent communication (verbal and written), time management skills, fast learner, self‐ motivated, and comfortable taking initiative and handling multiple projects simultaneously  
• Excellent customer approach, interpersonal and influencing skills
• Proficient and demonstrable experience in prospecting, qualifying, creating value-based demonstrations
• A sales person with a proven, successful background in sales of 2+ years of experience in ERP sales.

• Responsible for New Business Development via prospecting, qualifying, selling and closing software product sales in the Enterprise Division.
• Develop and implement strategy sales in the particular region to maximize growth opportunities, strengthen market share and maximum customer retention.
• Attracting new clients by innovating and overseeing the sales process for the business.
• Responsible for enhancing revenue, within existing and new clients, through continuous client engagement
• Set up meetings with potential clients and listen to their wishes and concerns, Improving sales strategy.
• Research and identify new market opportunities.
• Creates and conducts effective presentation and product demos
• Build & Strengthen market intelligence & sales analytics for identification of opportunities, effective client solutioning and deal conversion.
• Consistently meet and exceed sales targets
• Foster a collaborative environment within the organization.
• Identify trends and customer needs, building a short/medium/long-term sales pipeline in accordance with targets
• Prepare and deliver pitches to potential investors.
• Create and conduct proposal and presentation based on clients’ needs and closing of orders
• Be responsible for conduct webinar about our product.
• Provide timely weekly, monthly and quarterly sales reports
• Client Relationship management

Candidates with max 30 days NP will be considered.

Key Responsibilities:

We are looking for an experienced talented Java developer who wants to be a part to build world class product. The main part of the job will consist in the development of cloud based applications using Microservice platform using Java, sprint boot.  You must have a strong and demonstrated aptitude for technology having hands-on experience. Your technical responsibilities will span the domains of application development and application support.

The successful candidate will possess the following competencies:

• Experience: Minimum 2 years’ experience required
• Experience with developing application using Java and Java EE, Spring, Spring MVC and spring boot.
• Experience with user interface development using languages such as, CSS, HTML/HTML5, JavaScript framework like React js, Angular Js
• Experience with Web Services (JSON, REST, JAX-RS, Spring based REST services)
• Experience with messaging products like RabbitMQ, ActiveMQ
• Experience with distributed processing framework like Apache Flink, Apache Spark a plus
• Experience with NoSQL database a plus.
• Experience with developing mobile optimized websites and apps
• Experience with development tools like Eclipse, Git, Gradle, Sonar, Jenkins, Jira etc.
• Strong analytical, communication and team collaboration skills
• Experience in agile and SCRUM methodologies
• Experience in developing applications for transportation and logistics industry a plus.

Required Level of Education: