Product Manager

Mandatory Skills:

• Total 10+ years of experience in SAP projects

• Minimum 3+ years of Project Management experience

• Experience in handling SAP AMS projects

• Strong exposure to Managed Services and Shared Support Models

• Excellent customer handling and stakeholder management skills

• Experience in Presales activities

• Strong knowledge in Proposals and Estimations

• Good communication and presentation skills

• Ability to manage client expectations and project delivery effectively

• Candidate should be comfortable for Face-to-Face interview process

• Immediate to 30 Days joiners preferred

• Work from Office is mandatory (No Work from Home option)

Interested and relevant profiles can be shared at the earliest.

Strong technical background in Android application development and Kotlin

· Looking candidates having 5+ years of experience.

· Need candidates from Delhi NCR Only.

· All Academic backgrounds acceptable (except BCA).

· Immediate Joiners Preferred

· Candidate must have some experience working with IoT devices.

· Candidate should have experience working with Camera model X.

· Candidate's Academic scores must be 70% or above.

· Candidate having fluent communication will be an added advantage.

Company: MyOperator

Location: Noida Sector 2

About Us:

MyOperator is a leading provider in the customer experience space, dedicated to transforming how businesses interact with their customers. We are seeking a strategic and visionary Customer Success Team Manager to spearhead our customer success department and drive impactful, long-term relationships with our valued clients.

Role Overview:

As the Customer Success Team Manager, you will be the strategic leader responsible for overseeing the entire customer success department. Your primary goal will be to design and execute customer success strategies that align with our company's business objectives, ensuring exceptional customer satisfaction and retention. You will lead a high-performing team of customer success professionals, identify process gaps, and implement innovative solutions to enhance the customer journey.

Requirements

Key Responsibilities:

Strategic Development and Execution:

Develop and implement comprehensive customer success strategies that align with MyOperator's business goals.

Set clear customer success targets and KPIs, establish processes and policies, and monitor key metrics to drive team and customer success.

Design and roll out programs that enhance customer experience, boost revenue potential, and minimize churn.

Team Leadership and Management:

Lead, mentor, and manage a team of customer success professionals, setting performance goals and providing ongoing coaching and feedback.

Conduct performance reviews and implement development plans to ensure team effectiveness and professional growth.

Customer Satisfaction and Retention:

Drive initiatives to maximize customer satisfaction and loyalty through proactive engagement, issue resolution, and the development of customer loyalty programs.

Analyze customer feedback and data to identify trends and areas for improvement, ensuring the team effectively addresses customer needs and concerns.

Operational Excellence:

Identify and address process gaps, implementing scalable solutions to improve the customer experience and operational efficiency.

Utilize data-driven insights to track progress towards success goals and inform decision-making.

Cross-Departmental Collaboration:

Collaborate with Sales, Marketing, Product, and other departments to ensure alignment with the company’s overall strategy and enhance the customer journey.

Share customer insights and feedback to drive product improvements and refine marketing strategies.

Recruitment and Training:

Oversee the hiring process for customer success professionals, ensuring the team is equipped to meet revenue goals and customer expectations.

Develop and deliver training programs to enhance team skills and knowledge, ensuring high standards of customer support.

Requirements:

Experience: 4-9 years of experience in customer-facing roles, including customer service, technical support, or sales, with a proven track record of managing and leading teams.

Leadership: Demonstrated experience in leading teams, setting strategic goals, and driving performance metrics.

Technical Proficiency: Strong understanding of technical concepts and the ability to communicate them effectively to both team members and customers.

Communication Skills: Excellent verbal and written communication skills, with the ability to engage effectively with customers, team members, and stakeholders.

Analytical Skills: Proven ability to use data to drive decisions, optimize performance, and identify areas for improvement.

Strategic Thinking: Ability to develop and implement strategies that align with company goals and enhance customer success.

Why Join Us:

At MyOperator, you’ll be at the forefront of customer success innovation, leading a dynamic team and driving meaningful change. We offer a collaborative work environment, opportunities for professional growth, and a commitment to your career development.

Apply Now:

If you’re a strategic leader with a passion for customer success and a track record of achieving results, we’d love to hear from you. Apply today to join our team and make an impact at MyOperator!

About KAFQA

At Kafqa, we are building the next generation performing arts platform. Our mission is to transform how India learns, performs & watches performing arts. Our launch services consist of technology-enabled dance classes in our proprietary studios, production facilities, and social media broadcasting & competitions.

Founder & Team

The founder is Shariq Plasticwala. He is a graduate of IIT Bombay & Stanford GSB. He was part of the founding team of Amazon India where he played a key role for over 8 years. Among his roles at Amazon, he was the CEO of Amazon’s first joint venture in India and a Board Member of Amazon’s payments business. The other members of the founding team consisted of senior executives from Shiamak Davar & Byju’s.

Background

•   At least 6+ years experience in back-end development in a fast-paced environment, working in Python & Django Framework
• Should Have experience leading a team.
•   Deep understanding of technologies used in web products, including Rest APIs
•   Sound understanding of SQL/NoSQL databases such as PostgreSQL and MongoDB.
•   Deep familiarity with UNIX, major cloud platforms (AWS, Azure), DevOps.
•   Understanding of databases, and related tools, paradigms.

Opportunity

Here are some of the things you might have to do on any given day:

•   Developing APIs and endpoints for deployments of our product.
•   Infrastructure Development such as building databases, creating and maintaining automated jobs.
•   Build out the back-end to deploy and scale our product.

1. Application Developer -UI

• 2-5 years of experience in Front end development including Vue.js (preferred) or Angular js
• Strong proficiency in JavaScript / TypeScript
• While Vue.js preferred a good understanding of Angular / React is acceptable. Should be able to adopt to Vue.js. quickly.
• Familiarity with RESTful APIs.
• Knowledge of modern authorization mechanisms, such as JWT (JSON Web Token) and Core web fundamentals: HTML, JavaScript, and CSS.
• Good communication skills.