Business Analyst

Product Operations Analyst

Company:

It's a Trusted Exclusive Singles Club. We are an Applied AI start-up using technology to make online dating/matchmaking more efficient and healthier, given dating app fatigue/burnout is at an all-time high. Our founders are experienced alumni of Google, Zomato, Wharton, and IIT and believe high-performing companies can be created with a culture of respect & empathy. Come work with us in this exciting, fun space to combine a job with doing social good!

Job Description:

In the initial phase, the candidate will play a matchmaker to identify and connect individuals seeking romantic relationships. Responsibilities include conducting interviews, matching client profiles, arranging meetings and providing feedback.

As we automate the process, responsibilities will evolve to codifying tribal knowledge gained and human judgment that our AI algorithm can use, suggesting product & service improvement based on user interactions, and protecting the brand keeping the Club clean/free from bad actors.

Requirements:

●     Outstanding communication, empathy and interpersonal skills to connect with diverse clients and cater to their preferences and needs

●     Exceptional organizational and time-management skills to manage multiple clients simultaneously. A high bar for excellence

●      Working knowledge of Excel

●     High degree of integrity. Ability to maintain confidentiality and professionalism in all client interactions

●      Bachelor's degree in psychology, sociology, or a related field is preferred, but not required. Relevant work experience in client management/customer care of 1-2 years is valued

As Conviva is expanding, we are building products providing deep insights into end-user experience for our customers.

Platform and TLB Team

The vision for the TLB team is to build data processing software that works on terabytes of streaming data in real-time. Engineer the next-gen Spark-like system for in-memory computation of large time-series datasets – both Spark-like backend infra and library-based programming model. Build a horizontally and vertically scalable system that analyses trillions of events per day within sub-second latencies. Utilize the latest and greatest big data technologies to build solutions for use cases across multiple verticals. Lead technology innovation and advancement that will have a big business impact for years to come. Be part of a worldwide team building software using the latest technologies and the best of software development tools and processes.

What You’ll Do

This is an individual contributor position. Expectations will be on the below lines:

• Design, build and maintain the stream processing, and time-series analysis system which is at the heart of Conviva’s products
• Responsible for the architecture of the Conviva platform
• Build features, enhancements, new services, and bug fixing in Scala and Java on a Jenkins-based pipeline to be deployed as Docker containers on Kubernetes
• Own the entire lifecycle of your microservice including early specs, design, technology choice, development, unit-testing, integration-testing, documentation, deployment, troubleshooting, enhancements, etc.
• Lead a team to develop a feature or parts of a product
• Adhere to the Agile model of software development to plan, estimate, and ship per business priority

What you need to succeed

• 5+ years of work experience in software development of data processing products.
• Engineering degree in software or equivalent from a premier institute.
• Excellent knowledge of fundamentals of Computer Science like algorithms and data structures. Hands-on with functional programming and know-how of its concepts
• Excellent programming and debugging skills on the JVM. Proficient in writing code in Scala/Java/Rust/Haskell/Erlang that is reliable, maintainable, secure, and performant
• Experience with big data technologies like Spark, Flink, Kafka, Druid, HDFS, etc.
• Deep understanding of distributed systems concepts and scalability challenges including multi-threading, concurrency, sharding, partitioning, etc.
• Experience/knowledge of Akka/Lagom framework and/or stream processing technologies like RxJava or Project Reactor will be a big plus. Knowledge of design patterns like event-streaming, CQRS and DDD to build large microservice architectures will be a big plus
• Excellent communication skills. Willingness to work under pressure. Hunger to learn and succeed. Comfortable with ambiguity. Comfortable with complexity

Underpinning the Conviva platform is a rich history of innovation. More than 60 patents represent award-winning technologies and standards, including first-of-its kind-innovations like time-state analytics and AI-automated data modeling, that surfaces actionable insights. By understanding real-world human experiences and having the ability to act within seconds of observation, our customers can solve business-critical issues and focus on growing their business ahead of the competition. Examples of the brands Conviva has helped fuel streaming growth for include: DAZN, Disney+, HBO, Hulu, NBCUniversal, Paramount+, Peacock, Sky, Sling TV, Univision and Warner Bros Discovery.  

Privately held, Conviva is headquartered in Silicon Valley, California with offices and people around the globe. For more information, visit us at www.conviva.com. Join us to help extend our leadership position in big data streaming analytics to new audiences and markets! 

CRM Functional Consultant

Country: Malaysia

Cities: Kuala Lumpur

Area of expertise: Customer Relationship Management (CRM)

Job Description

As a CRM Business Analysis Consultant, you are responsible for identifying, developing, and deploying end-user solutions in Customer Relationship Management (CRM) system. Through your deep functional knowledge and familiarity with the application, you ensure business requirements are adequately met and provide a variety of advisory services around project management, business process development, implementation support and end-user training as required. You also contribute to project planning, implementation, and requirements gathering efforts across CRM projects.

Responsibilities:

Translate business requirements into CRM business solutions

Identify key stakeholders for requirements gathering; elicits and documents requirements and validates against scope

Contribute to requirements management, including approval, communication, traceability, and re-use

Contribute to transfer of functional requirements to development and test team members- Leverage CRM workflow technology to automate business processes

Determine, in collaboration with business and IT stakeholders, patches and upgrades needed to the CRM system in order to meet evolving business requirements

Stay informed on updates and new releases in CRM technologies

Educates end users on CRM functionality, as needed

Skills:

You are excited about working with a global technology leader to solve business-critical problems for some of the top companies in the world. You are a fast learner, self-starter, and creative thinker. You are passionate about software and its potential to move organizations forward through innovation.  You’re proud of your positive and lasting client relationships and the customizations and strategies you’ve built to tackle their business challenges.

Requirements:

At least 3 years of relevant work experience including CRM

Strong knowledge of CRM Systems and business solution implementation

Demonstrable experience in Business Process Reengineering (BRP)

Strong knowledge of CRM issue diagnosing and troubleshooting

Working with Microsoft Dynamics 365 Customer Engagement as a Functional Consultant

Hands on experience deploying with Microsoft Power Platform solutions for customers in a variety of industries

Experience consulting with external clients on complex projects

Experience working with global teams on CRM technology implementation and maintenance projects

Experience working with offshore teams to facilitate project work

Demonstrated excellence in communicating and presenting complex information to technical and non-technical stakeholders, both verbally and in written form

I am currently trying to Hire Performance Test Engineer experienced candidates for My client Quality Koisk.

This will be a Full Time Position with Quality Kiosk

Role : Performance Testing

Work Location: Bangalore/Mumbai/Any where from India

Exp: 3-7 yrs

Notice Period: Immediate - 2 weeks max

URL – www.qualitykiosk.com

REPORTING TO                       Test Lead/Manager

EXPERIENCE                            4.-7 years

LOCATION                               Navi Mumbai EDUCATIONAL            Graduate in any discipline

• Should have 4 – 7 years’ experience in Performance Testing
• Experience in JMeter
• Perform root cause analysis to identify application performance issues
• Design and Develop test scripts, scenarios, plans and programs to automate
• Prior experience in troubleshooting using Apm tools
• Good Knowledge of Agile
• Good Knowledge in Quality and Testing
• Good communication skills

• Silk Performer/VSTS
• Understanding of APM tools
• Load testing tool knowledge

• Serve as subject matter expert providing testing know-how of application under test to test engineers
• Design and Develop test scripts, scenarios, plans and programs to automate.
• Process, verify and analyze the measured test results; produce clear concise reports
• Effectively manage and groom next level resources.
• Reviewing and escalating the bugs and enhancement to the respective development team and get it fixed from developer end depends on priority and severity of
• Analyze user requirements, procedures, and problems to automate or improve existing test artifacts.
• Responsible for generating the defect report and provide to the Project Manager.
• Analyze system and application architecture and identify additional testing entry points to reduce risk.
• Perform complex analysis of business and technical requirements and specifications

QualityKiosk Technologies is one of the world’s largest Digital Quality Engineering partners and pioneers in performance engineering for largest Banking and Financial Services, Telecom aand Automobile clients. Founded in the year 2000 by IIT-Kanpur graduates, the company offers Enterprise Digital Quality Assurance solutions for banking, financial services, insurance, retail, e-commerce, government, autoamotive and telecom verticals.

Intelligent Business Automation, DevOps and Customer Experience are some of the key areas where we work with our partners to deliver Digital Quality Assurance.

QualityKiosk counts more than 50 of the Fortune 100 companies of India and 18 of the Fortune 500 companies across the globe as clients. With 150+ clients from various verticals across global locations, our clients include Reliance Industries, Reliance Jio, Toyota, HDFC Bank, ICICI Bank, SBI, Kotak Bank, DBS, Citibank, Prudential, BTPN Bank, Manulife, AIA, UAE Government - Ministry of Finance,

Tata Group, Government of India (GSTN, NPCI), Vodafone and others.

QualityKiosk’s 2000+ Quality Assurance consultants are spread across 20+ countries including India, Dubai, Malaysia, Indonesia, Philippines, Singapore. Some of the recognitions received include a mention by Gartner in their 'Build Continuous Quality Into Your DevOps Toolchains' Report 2018, “Asia’s Most Trusted Organization” by International Brand Consultants, and “Happy Place to Work” by World HRD Congress.

Key Responsibilities:

• Partner with the Business Process Owner(s) and Process Excellence Team members to develop a deep end-to-end understanding of processes targeted for automation and outline the impacted processes and business requirements
• Engage with cross-functional teams to develop business requirements documentation of the process to be automated in a manner that is understood by the business users and can be shared with RPA solution design and development teams
• Works with RPA & Technical Team members to facilitate the planning and execution of RPA and other Automation projects
• Work with Business Units to perform value analysis (ROI) for the processes
• Coordinate with the business and the RPA team to identify and provide support for solution designs for production issues and enhancements
• Identify scope, benefits, constraints, and risks for RPA automation initiatives, capture and document current state manual processes
• Identify and document best practices for ongoing RPA adoption
• Facilitate sessions with stakeholders to drive out requirements
• Consider change management implications for implementation of new RPA processes
• Deliver key business analysis artifacts, using best practices and tools, for the design, solution and execution of medium and large projects
• Document and diagram the existing environment and data-flows
• Gather non-functional requirements such as security, capacity performance and availability
• Act as a liaison between business and technical resources
• Recommend ‘to-be’ process map designs using Cross-functional flowcharts.
• Define configuration specifications and business analysis requirements
• Conduct Process diagnostics & opportunity identification
• Define requirements, creating user stories (if Agile) or BRD or Disaggregation sheets (for RPA)
• Help design, document and maintain system processes
• Creating Business Case and ROI which can be submitted for review and approvals

Qualifications

Essential Knowledge and Skills:

• Strong customer service focus with the proven ability to develop and maintain effective working relationships with team members, stakeholders and management.  Demonstrate strong collaboration across all levels of the organization
• Ability to work independently, with limited supervision, whilst participating fully as a member of the RPA team
• Effective Persuasive Communication including the ability to influence SMEs and business stakeholders toward change, automation and continuous improvement
• Knowledge of RPA technologies and spectrum of best practices with process automation and operational excellence
• Understand the needs of and support a company with global operations
• Ability to translate requirements into processes and controls
• Strong analytical skills, coupled with a logical, disciplined and structured approach to documentation and procedures
• Flexible and dynamic personality
• Excellent spoken and written communication. Assertive and confident raising action points with senior individuals
• Experience of working on major projects
• Experience/knowledge of a range of technical platforms and solutions
• Work with individuals to understand and build detailed process maps and business requirements documents
• Ability to rapidly grasp processes and identify potential RPA solutions
• Integrate leading practices on process discovery & mapping into the day-to-day delivery of business requirements documents
• Willingness to learn and become an expert in RPA and other Intelligent Automation solutions
• 2-5 years of experience supporting business process documentation with business owners and SMEs across multiple geographically disbursed teams
• A team player that is willing to learn and adapt in a high pace delivery environment
• Bachelor’s Degree in Engineering/ IT/ Data Sciences/ Business Administration or related fields

Desirable Knowledge and Skills:

• Experience working with automation software (e.g., Automation Anywhere, Blue Prism, UiPath)
• Experience in analyzing data to draw business-relevant conclusions
• Experience writing simple SQL queries for data analysis

• 2018 & 2019 batches of BE/B.Tech – CS/CE/IT/E&C/E&TC/Telecom/Communications/Electronics or MCA and other circuit branches of relevance to corporations and industry qualifying degrees.
• Candidate must have graduated the qualifying course in 2018 without any backlog.
• Candidates graduated in 2019, meeting the criteria, also stand eligible.
• Candidate should have scored a minimum of 60% in SSC/10th, HSC/12th/Diploma, and UG/PG as applicable.
• Not more than a gap year since SSC, meaning no loss of the academic year after joining a course.
• Flexible to relocate anywhere in India, and willing to work on any skill/domain/work timings.

Build reusable APIs for our client-facing apps in Node.js

Create and maintain scalable infrastructure leveraging modern cloud platforms Write tests and documentation as you implement features with your team Maintain expertise in current and emerging technologies and tools

4+ years’ Experience with NodeJS

BS degree or higher in Computer Science or Engineering Experience documenting and testing RESTful APIs

Experience working with databases in PostgreSQL, MongoDB or Redis

Experience and enthusiasm for working collaboratively with others in an Agile environment