
- Continually assessing the needs of sellers, market trends, competitive opportunities and threats in defining and evolving the product strategy for upcoming sellers.
- Defining both long term strategy and short term plans to achieve the product vision and deliver business results.
- Conceptualizing and building a rapidly scalable payment and lending platform.
- Understanding and planning based on the market and competitive landscape benchmarks.
- Conceptualizing products by utilizing India Stack – Aadhaar, DigiLocker, UPI etc.
- Having a strong understanding of customer segment and profile. Identifying and filling product gaps and generating ideas that grow market share, improve customer experience and drive growth.
- Driving product innovation to improve self-service capabilities for sellers to achieve and grow online sales.
- Driving innovations to all elements of the seller experience to improve their business results post-implementation.
- Build the product strategy to achieve business objectives.
- Creating a roadmap for the entire product lifecycle management, from ideation to launch and beyond.
- Being responsible for creating the business requirement documents to ensure appropriate coordination between product and engineering teams.
- Collaborating with the engineering team for the implementation of the product requirements.
- Building the appropriate UI/ UX for each product and their subsequent enhancement along with the Marketing, Inside Sales and Customer Experience teams.
- Working closely with the data science team to ensure appropriate data-related interventions and to ensure a better customer experience.
- Building the GTM plan for each product being rolled out to the users with the Marketing, Inside Sales and Customer Experience teams.
- Being responsible for overall P&L of the products being rolled out for both Store and EPS.
- Understanding the market and build business cases for new product opportunities.
- Working closely with the cross-functional team to execute the business goals and end-user needs.
What you need to have:
- Business Acumen:
- Exposure to managing product lifecycle right from ideation to launch.
- Understanding of how to track the market, competition, emerging trends etc.
- In-depth understanding of technology and tools like CRM etc.
- User-centric, UI/ UX led approach.
- Analytical - Hands-on expertise in statistics, SQL and modelling in Excel.
- Team Management:
- Experience in building and scaling the product team.
- Experience in leading a team of Business Analysts and/or Product Managers.
- Ability to align teams to ensure collaboration and growth.
- Ability to inspire the team about the product stack the company is building.
- Start-up mindset:
- Encourages engagement, feedback sharing, transparency and inspires developers to produce their best work.
- Comfort with being the hustler to get things done.
- Ability to work in a fast-paced, anti-bureaucratic, albeit highly chaotic environment.
- Qualification:
- MBA/PGDM from Tier 1 B – School
- Experience of working in hyper-growth start-up
- Between 10-15 years of experience in Product development/ management role, out of which at least 2 years as a Product Head.
- Market place and /or Payments expert with strong domain knowledge.
- Prior background in building tech products at scale.
- Proven ability to drive business metrics using technology and product.
- Passion for creating seamless and engaging user experiences.
- Curious about metrics, execution processes, macro trends.

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As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email. You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.
This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.
Key Responsibilities
1. Customer Issue Resolution & Productivity:
- Handle inbound calls, chats, and email tickets professionally and efficiently.
- Ensure accurate ticket creation and categorisation in the CRM for every interaction.
- Resolve customer issues within defined SLAs (majority within 4 business hours).
- Maintain high First Contact Resolution (FCR) for IVR and quick First Response Time (FRT) for chat.
- Maintain high availability and responsiveness during assigned shifts.
2. Customer Experience & Satisfaction:
- Deliver a positive, empathetic, and solution-oriented experience on every interaction.
- Maintain high CSAT scores by setting correct expectations and closing issues completely.
- Ensure customers clearly understand the resolution provided before closing tickets.
3. Ownership & Accountability:
- Take end-to-end ownership of assigned tickets until closure.
- Avoid unnecessary escalations by resolving issues at first touch wherever possible.
- Proactively follow up on pending cases and ensure closure within SLA.
- Escalate only when required, with complete context and documentation.
4. Revenue Signals, Cross-sell & Proactiveness:
- Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
- Highlight relevant MyOperator products or features based on customer needs.
- Share opportunities clearly with the Account Manager via CRM or defined processes.
5. Process Adherence & CRM Hygiene:
- Follow defined support processes, workflows, and communication guidelines.
- Ensure accurate and timely updates in CRM for all tickets and interactions.
- Participate in new process rollouts, tool adoption, and team initiatives.
Skills & Competencies:
Must-Have Skills:
- Strong verbal and written communication skills (English required; Hindi/regional language is a plus).
- Customer-first mindset with problem-solving ability.
- Ability to multitask across calls, chat, and tickets.
- Comfortable working with CRM tools and support dashboards.
- Willingness to work in shifts, including weekends if required.
Good-to-Have:
- Prior experience in B2B SaaS, telecom, or customer support roles.
- Experience handling chat or omnichannel support.
- Basic understanding of CRM or cloud communication platforms.
Behavioural Expectations:
- Ownership-driven: sees problems through to closure.
- Process-oriented but customer-centric.
- Comfortable working with targets, SLAs, and scorecards.
- Open to feedback, coaching, and continuous improvement.
- Team player who collaborates well with TLs and Account Managers.
JOB DESCRIPTION
Experience: 3-8 years
Wissen Technology is now hiring for a Java Developer - Mumbai with hands-on experience in Core Java, algorithms, data structures, multithreading and SQL. We are solving complex technical problems in the industry and need talented software engineers to join our mission and be a part of a global software development team. A brilliant opportunity to become a part of a highly motivated and expert team which has made a mark as a high-end technical consulting.
Required Skills:
- Exp. - 3-8 years
- Experience in Core Java and Spring Boot.
- Extensive experience in developing enterprise-scale applications and systems. Should possess good architectural knowledge and be aware of enterprise application design patterns.
- Should have the ability to analyze, design, develop and test complex, low-latency client- facing applications.
- Good development experience with RDBMS.
- Good knowledge of multi-threading and high-performance server-side development.
- Basic working knowledge of Unix/Linux.
- Excellent problem solving and coding skills.
- Strong interpersonal, communication and analytical skills.
- Should have the ability to express their design ideas and thoughts.
Job Description: Java Developer
Position: Java Developer
Experience: 5 to 7 Years
Notice Period: Immediate Joiner
Key Responsibilities
- Design, develop, and maintain scalable, high-performance Java applications.
- Work with Core Java and Advanced Java concepts to build reliable backend solutions.
- Develop and deploy applications using Spring Boot framework.
- Design and implement RESTful Microservices with best practices in scalability and performance.
- Collaborate with cross-functional teams in an Agile/Scrum environment.
- Manage code versions effectively using Git/GitHub.
- Ensure code quality by integrating and analyzing with SonarQube.
- Participate in code reviews, sprint planning, and daily stand-ups.
- Troubleshoot production issues and optimize system performance.
Required Skills
- Strong proficiency in Core Java (OOPs, Collections, Multithreading, Exception Handling).
- Hands-on experience in Advanced Java (JDBC, Servlets, JSP, JPA/Hibernate).
- Proven experience with Spring Boot for application development.
- Knowledge and experience in Microservices Architecture.
- Familiarity with REST APIs, JSON, and Web Services.
- Proficient in Git/GitHub for version control and collaboration.
- Experience with Sonar Qube for code quality and security checks.
- Good understanding of Agile/Scrum methodologies.
- Strong problem-solving and debugging skills.
Nice-to-Have
- Experience with CI/CD pipelines (Jenkins, GitHub Actions, or similar).
- Familiarity with Docker/Kubernetes for containerized deployments.
- Basic knowledge of cloud platforms (AWS, Azure, GCP).
We are looking for a Laravel developer with the technical skills to implement server-side code written in the Laravel framework. Your main responsibility lies in the development and implementation of applications written in PHP laravel .
Responsibility :
- Design and implement web applications that use the Laravel framework.
- Implement server side logic to process front inputs.
- Identify and fix bugs that are found within code.
- Interact with SQL databases.
- Ensure all inputs going to a database have been parameterized.
- Ensure the appropriate security standards have been implemented.
- Troubleshooting issues in the implementation and debug builds.
- Maintaining web-based applications.
- Presenting work in meetings with clients and management.
Desired Skill Set:
- The ability to problem-solve and critically think.
- High level of knowledge of PHP and the Laravel framework
- Web Development Skill.
- Understanding of OOP & MVC pattern.
- Understanding of SQL databases.
- The desire and ability to learn.
- Good interpersonal skills.
At BlackLight we bring classic game experience to mobile. Our games have been rocking the Play Store since launch. Our real time multiplayer games are a piece of cutting-edge technology, we take
pride that they are played by more than 2 million players daily. Our flagship game, Ludo SuperStar has been downloaded more than 100 million times. Other titles include - CallBreak, Carrom, Solitaire, Spider Solitaire and Word games.
Job brief for Android Game Developer:
BlackLight is looking for a Rockstar Android Game developer who is dedicated to his craft,writes code that he/she is proud of and loves to code. So come and join the enthusiastic team of highly skilled techno geeks, with big ambitions!!!
Work Location: Noida
Experience: 1-4 years
Qualification: B. Tech / M. Tech / MCA/ etc.
Requirement:
● 1-4 years experience on developing Android apps/ games
● Solid knowledge of Core Java and OOPS fundamentals
● Good knowledge of SQL
● A fighter with strong sense of ownership and willingness to take initiatives
● Experience optimising an app and should have good understanding of Android Vitals.
Why Should You Join Us?
● Lots of learning opportunities- Free Books / Courses. We will be training you to work in new
technologies and help you blend in the Gaming Industry.
● Competitive Salary.
● Five days working culture.
● Free Medical Insurance for you and your family!
● Lunch all day you order. We pay 60%.
● Unlimited Snacks, Tea & Coffee in the house at all times.
● Work with a super-talented team of engineers and designers.
● Casual Dress Code- Slippers, shorts, all are good.
We are looking for a passionate and creative content writer to join our team and help take our customer-focused services to new heights.
As an ideal candidate, you are an individual who possesses world-class writing skills, is an independent thinker, requires minimal hand-holding, loves making complex technology easy to understand, and thrives in a fast-paced agile environment. You have a natural desire to help people understand values that are hard to understand.
Responsibilities
Ideate and manage the content calendar on your own. Take initiatives to come up with a content strategy & plan to be delivered on time.
Research, outline, write, edit, and publish new/existing web content, working closely with various teams to understand the values that we provide to customers.
Write compelling content for multiple online channels like blogs, white papers, case studies, videos, etc., to build brand awareness & thought leadership in the online merchandising domain
Research industry-related topics (combining online sources, interviews, and studies) to come up with content ideas.
Use basic SEO strategies in writing web content to maximize the online visibility of the website in search results.
Build and constantly update the knowledge base & web content.
Ensure all-around consistency (grammar, fonts, images, and tone) with presentation skills.
To constantly review the performance of the delivered content to meet quarterly KPIs
Skills and Qualifications
Bachelor’s degree preferably in Journalism, Mass Communication, Business Marketing or related field
2 - 3 years of content writing experience in tech start-ups (E-Commerce/B2B SaaS experience is a plus)
Strong written and verbal communication and experience working with B2B content in multiple mediums.
Have a proven track record of on-time and high-quality project delivery
Experience of having operated effectively in a high-demand, rapidly shifting / fluid environment.
Ability to work on multiple projects with different objectives simultaneously
Experience doing independent research using multiple sources.
Familiarity with web publication tools like Google Docs, WordPress, and HubSpot.
Qualities
Must be internally driven to constantly learn new things
Must be able to navigate well through uncertain situations/startup chaos.
Ability to meet hard deadlines and has an eye for details.
Ability to constantly challenge old practices.
Ability to provide a different perspective on the problems at hand.
- Writing clear, maintainable and testable code.
- Experience with Git
- Experience in Cross-platform mobile app development using Flutter. Prior experience developing with Flutter is a plus.
- Experience developing with Dart, whether with Flutter and/or for the web, is required.
- Additionally, deep experience contributing to and managing high-scale production mobile apps is desired.
- Expertise in Android development is preferred.
- Minimum of 2-3 years full-time mobile development experience (Android or iOS or cross-platform).
- Strong system design and architecture skills - specifically for android.
- Curiosity to tinker around, explore new paradigms and strong zest for continuous improvement.
- E2E App development and/or experience of developing SDKs is good to have.
- Experience launching and managing Production mobile apps.
- Experience authoring, testing, and deploying code mission-critical applications.
- Debugging mobile apps using simulators and related tooling.
- Developing and releasing complex, data-driven map based apps using Native as the primary application framework.
- Persisting data for offline-first apps using flutter Developing reusable UI Components or libraries.
- Networking and integrating third-party APIs using Flutter.
- Experience developing integrations with common APIs (e.g., Firebase, Twitter, Instagram, Stripe, Youtube, Google etc.)
- Knowledge of Data Structure and Algorithms.
- Knowledge of OOPs principles.
- Working understanding of Relational NoSQL Databases
- Mindset to take up project individually.
- Experience working in an agile development process.
In today’s advertising-driven business world, creativity and uniqueness play a vital role and this is where our client plays its part. They focus on creating 3D/2D visualisations which are client specific, along with providing design solutions with the aim to take the brand to the next level.
They provide a broad set of creative and marketing services which include product videos, product modeling, digital campaigns & advertisement, character animation, website design & development, etc.
Headquartered in Delhi, our client works with a team of in-house talented individuals and their clientele includes Abbott, Reebok, Blackberry, Kajaria, CK Birla Group, etc.
What you will do:
- Brainstorming creative campaigns for clients and executing the same
- Managing Junior Graphic Designers
- Coordinating with Client Management team to understand client requirements and fulfilling the same
- Being accountable for the quality of work that has been assigned to you
Desired Candidate Profile
What you need to have:- At least 2-3 years of experience in Digital media
- At least 2-3 years of experience in Package designing
- Ability to create or follow visual & brand identity
- Web-related design knowledge is a must
- Latest knowledge of software/ tools you prefer using
- Optional: Experience working with consumer electronics businesses
- Must have built at least two Android and/or iOS apps with Flutter.
- Working experience of 3 + years in mobile development.
- Have published one or more mobile apps in Google Play / App Store or available on Github.
- Experience with third-party libraries and APIs.
- Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies.
- Solid understanding of the full mobile development life cycle, including automated testing and building.
- Experience working in an agile development process.
- Work experience in Android Studio (JAVA/KOTLIN)/xCode(Swift) is an advantage.
- Be proficient in using version control and continuous integration.
Responsibilities:
- Create multi-platform apps for iOS/Android using Flutter Development Framework
- Micro code enhancements within mobile platforms like android/iOS Flutter widgets for iOS and Android.
- Participation in the process of analysis, designing, implementation and testing of new apps
Beneficial:
- Familiarity with web application development and different client-server communication protocols.
- Knowledge on iOS distribution profiles and certificates for App store distribution
- UI/UX tools experience
- Desire to work in a startup environment, able to self-manage and work remotely
- Good communication skills in English
• Solid experience in Swift. Some experience in Objective C.
• Experience with VIPER, MVVM, ReactiveX (RxSwift), Dependency Injection
• Proven experience on mobile app development flow, implementation, and release.
• Proven ability in communicating with Product Manger and UX/UI designers.
• Experience in Agile development with cross functional team.
• Experience in building user centric mobile applications.
• Experience in building scalable mobile architecture for multiple countries would be a plus.
• Experience in TDD or BDD would be a plus.














