Project Manager - Tech

Our client is the industry-leading provider of AI Assisted Conversational messaging

solutions. They help Professionals and Institutes such as Doctor, Lawyers and Hospitals and

Education Institutes drive consumer experience over text messaging channels like SMS/

Whatsapp in their Enquiry management and Customer support processes. As a forward-

thinking global company, it continues to innovate and develop cutting-edge technologies like

Conversational AI, Chatbots, and Omnichannel solutions that redefine how businesses

digitally communicate with their customers. They integrate with Top CRMs like Salesforce,

Zoho, Hubspot among others to drive engagement in key moments, and have acquired 5000

customers across SMB’s and Mid-market (from small Professional Doctors and lawyers to

large global staffing companies and large insurance companies).

As the Director of Sales, you will play a pivotal role in driving business growth by engaging,

winning, and retaining customers for their messaging solutions. Their approach emphasizes

consultative selling, supported by cutting-edge sales tools across the entire funnel. Key

responsibilities include building and leading a sales team in India, achieving ambitious sales

targets, managing a pipeline of prospects, and forecasting performance with precision.

Key Responsibilities:

● Sales Team Leadership: Build and lead a high-performing sales team, ensuring the

achievement of a sales targets

● Pipeline Management: Develop and manage a robust pipeline of prospects to

consistently deliver positive results.

● Forecasting Accuracy: Provide accurate monthly and quarterly performance

forecasts, maintaining a 10-20% margin of error from actual bookings.

● Collaboration with Customer Success and Development Teams: Work closely

with customer success and development teams to meet customer requirements

effectively.

● Market Insights and Playbooks: Collaborate with the US-based VP Marketing to

identify market opportunities, work with large/medium customers and partners, and

create relevant sales playbooks and collaterals.

● Customer Engagement: Understand customer sales and marketing processes,

provide consultancy on best messaging programs, and evangelize company’s

solutions.

● Ensure the team is able to generate their own leads to meet assigned quotas.

What we need:

● Minimum 12+ years hands-on prior work experience with SaaS sales

● Prefer at least 6-8 years successfully running a sales organization (team)

● Willingness to work in US shift timing- 7pm- 4am IST.

● Love crushing goals and quotas

● Ability to live, eat and breathe data and insights. You should also be able to look at

Customer’s dashboard and make sense of what’s happening - which campaigns are

performing, who are their most responsive sales guys etc.

● Agile, Nimble, and energetic - These are the hallmarks of a magician. Nimble but

long-term planning, quick and agile execution which can be measured on a day-to-

day basis.

● Breathes Customers - Extremely customer centric and willingness to go that extra

mile to win a customer and more importantly woo them. This is their Core Value and

they want the DoS to exhibit it aplenty.

● Self-starter, motivated individual - who can work alone and create an impact

● Strong team player - Ability to work with cross geographical teams and in different

time zones.

Company Benefits:

● Attractive Salary: Enjoy a generous fixed compensation that recognizes your

expertise and leadership.

● Performance-based Incentives: Your contributions and achievements will be

rewarded through performance-based incentives, reflecting the value you bring to the

organization.

● Bonus Compensation: Standout performance may lead to additional bonuses

through the reward process, recognizing your exceptional contributions.

● Comprehensive Insurance Coverage: Group medical insurance for you, your

spouse, and two children, along with personal accidental insurance.

● Shift Allowance: Additional compensation is offered for specific shifts, ensuring that

you are fairly rewarded for your commitment and dedication.

● Employee Wellness: Well-being of employees is at the forefront. Work in an

environment that promotes a healthy work-life balance, allowing you to excel in both

your professional and personal life.

● Experience of a lifetime:

○ The freedom and flexibility to handle your role in a way that’s right for you

○ Gain exposure to a dynamic and growing global business environment

○ Exposure to innovative and cutting-edge technology and tools 

○ Scope to showcase one’s analytical capabilities and make high impact

contributions to Business teams

Description

Job Summary

We are seeking a visionary Senior AI Engineer with a minimum of 3+ years of experience to lead the development of an advanced AI system leveraging CrewAI and LangChain tools to build intelligent, collaborative multi-agent systems for the logistics domain. The role includes designing AI agents capable of handling complex tasks, optimizing workflows, and conducting A/B and beta testing to ensure robust, scalable performance under diverse conditions. This is an opportunity to shape cutting-edge AI systems and revolutionize logistics operations.

Responsibilities:

1. Design & Architecture:

 Architect and implement a multi-agent AI system using CrewAI for task collaboration, communication, and real-time logistics optimization.

 Integrate LangChain tools for natural language understanding, contextual reasoning, and knowledge retrieval.

 Ensure the system is designed to allow comprehensive testing, iteration, and improvement.

2. AI Agent Development:

 Develop autonomous agents capable of dynamic decision-making, task delegation, and seamless inter-agent communication.

 Use LangChain to enhance agent capabilities, such as reasoning over unstructured data and interfacing with external knowledge bases.

3. A/B Testing & Experimentation:

 Design and execute A/B tests to compare AI agent strategies, workflows, and decision-making models under varying scenarios.

 Develop and implement metrics for evaluating system performance (e.g., latency, accuracy, scalability).

 Use experimentation frameworks to test hypotheses and gather insights on system improvements.

4. Beta Testing & Real-World Simulation:

 Set up controlled beta testing environments that mimic real-world logistics operations.

 Simulate edge cases, bottlenecks, and high-load scenarios to ensure system robustness and scalability.

 Gather feedback from beta users and iterate on the system to address discovered issues.

5. Progress Demonstration:

 Develop dashboards and visualizations to showcase key performance indicators (KPIs) and test results.

 Implement tools to log and track agent interactions, decision outcomes, and error rates in real-time.

 Regularly present progress to stakeholders, highlighting improvements and areas for refinement.

6. Optimization & Scalability:

 Optimize multi-agent interactions and resource allocation for real-world logistics challenges.

 Ensure the system scales seamlessly for complex operations involving high volumes of agents and data.

7. Integration:

 Seamlessly integrate the multi-agent system with logistics platforms, such as Transportation Management Systems (TMS) and Warehouse Management Systems (WMS).

 Use LangChain tools to connect agents to APIs, external knowledge graphs, and live data streams.

8. Collaboration & Leadership:

 Lead a team of engineers in developing advanced AI solutions, mentoring them on testing frameworks and innovative technologies like CrewAI and LangChain.

 Collaborate with cross-functional teams to align AI development with business needs.

9. Research & Innovation:

 Stay updated on the latest advancements in multi-agent systems, LangChain, CrewAI, and testing frameworks.

 Introduce cutting-edge techniques to continuously improve the AI system’s performance.

Required Qualifications:

Education: Bachelor’s or Master’s degree in Computer Science, Artificial Intelligence, Machine Learning, or a related field (Ph.D. preferred).

Experience:

• 3+ years in AI development, with experience in multi-agent systems, logistics, or related fields.

• Proven experience in conducting A/B testing and beta testing for AI systems.

• Hands-on experience with CrewAI and LangChain tools.

• Should have hands-on experience working with end-to-end chatbot development, specifically with Agentic and RAG-based chatbots. It is essential that the candidate has been involved in the entire lifecycle of chatbot creation, from design to deployment.

• Should have practical experience with LLM application deployment.

Technical Skills:

• Proficiency in Python and machine learning frameworks (e.g., TensorFlow, PyTorch).

• Strong understanding of A/B testing platforms and methodologies for AI systems.

• Expertise in building beta testing pipelines and real-world simulation environments.

• Familiarity with distributed systems, reinforcement learning, and natural language processing (NLP).

• Proficiency in using LangChain tools for chaining tasks, knowledge retrieval, and reasoning.

• Proficiency with cloud platforms (AWS, Azure, GCP) and containerization tools (Docker, Kubernetes).

• Good to have experience in Cursor & MCP.

• Experience in setting up monitoring dashboards with tools like Grafana, Tableau, or similar.

Preferred Qualifications:

 Experience in logistics systems, such as route optimization, shipment tracking, and demand forecasting.

 Familiarity with graph theory, network optimization, and blockchain for agent security.

 Background in designing scalable systems tested under diverse operational conditions.

Soft Skills:

 Strong analytical and problem-solving abilities.

 Ability to communicate technical concepts effectively to stakeholders.

 Leadership skills for mentoring teams and guiding project execution.

Full stack .NET developer provides custom web application development using the .NET Framework, C#, VB.NET, ASP.NET, SQL Server, Angular and other advanced components of Microsoft technology and provide training to programmer analysts who support the web services manager' responsibilities.

• Testing mobile devices to ensure their configuration, operation, and capabilities work efficiently.
• Working with device manufacturers, product managers, and development teams to test and optimize mobile products.
• Developing automated test scripts and frameworks for improved mobile app performance.
• Working with a variety of databases and coding programs, such as Objective-C, Java, HTML, as well as XML and JSON feeds.
• Updating operating systems, specifically iOS, Android, Blackberry, and WindowsPhone 7.
• Producing clear and concise test reports and releasing notes to co-workers when needed.
• Providing feedback to development teams on technical, troubleshooting, or operational issues.
• Assisting with the configuration of test environments.
• Suggesting new processes and policies to improve mobile development techniques.

Mobile Test Engineer Requirements:

• Bachelors in engineering, computer science, computer engineering, information technology, or a similar degree.
• At least 3 years experience in mobile application testing and development.
• Working knowledge of mobile operating systems such as iOS and Android.
• Experience in developing automated test scripts.
• Ability to develop software applications using programming or scripting languages such as Java and HTML.
• Experience in using configuration management or version control tools.
• Strong communication and interpersonal skills.
• Ability to meet challenging deadlines and work in a fast-paced environment.

We are looking for an experienced Inside Sales professional to join our inside sales team. This is an opportunity for you to be a key part of building a successful business:

1. Manage End-to-End Sales process (Inbound Leads to Closure)
2. Deliver quality and tailored demonstrations to prospects based on the use cases
3. Understand customer goals, plans, challenges, timeline, budget, authority
4. Meet or exceed your defined sales activity and revenue quota
5. Collaborate with cross-functional teams for timely resolution of prospect's queries
6. Strive to continuously improve your sales process and demonstrate a willingness to learn and implement best practices